Cyrus was easy to understand, spoke slowly and respectfully, did not try to "sell" me, listened to my requests and comments, and competently arranged my flights. He also provided helpful tips for tra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Travis is my go-to travel booking agent. I have been using his services for about 3 years now and he is always responsive and reliable. My travel itineraries have gone off without a hitch and the pric... See more
Company replied
So, Aran Grant was not the cheapest option for me. That being said, I would not have received the level of service that is provided by Aran Grant and its employees. I was kept up to date on any change... See more
Company replied
STEPHANIE was extremely courteous and engaging. Very knowledgeable and professional. She was eager to assist us find the best flights that met our needs and within our budget! She was patient with us... See more
Company replied
Company details
About AranGrant
Written by the company
AranGrant is an Olympic-grade team of travel planners. We gathered a rare mix of seasoned experts whose combined expertise encompasses the full breadth and complexity of the air travel industry.
HOW IT WORKS
1. Share your trip plan
Contact via email or phone our travel planners. Outline the arrangements you would prefer.
2. Review your options
We promptly detail the best flights for you. Decide on further adjustments as needed.
3. Secure your ticket
Pick your flight. Review all details, approve payment, and receive your tickets pronto.
Contact info
1717 McKinney Avenue, 75202, Dallas, United States
- +1 (888) 863-3910
- customercare@arangrant.com
- arangrant.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AranGrant; "Bait and Switch"?
AranGrant seems to me to be a classic case of "bait and switch." Their website advertises heavily discounted business class fares, but then when you speak with someone there, you get fares that are almost exactly the same as those one can get on one's own from the airlines' websites. In my case I found a lower transatlantic business class fare on the very same itinerary that AranGrant proposed, by going directly to the airline. If you're willing to do your own searches, you can often do better.
January 2, 2026
Unprompted review
Reply from AranGrant
Updated response on January 14, 2026
Dear Tom Dichter,
Thank you for taking the time to share your feedback with us. Your comments help us better understand how you feel about your experience, and they are invaluable in guiding us toward continuous improvement.
It is always our intention to assist our customers with care and efficiency, and your feedback provides us with the opportunity to enhance the service we deliver.
Once again, we truly appreciate your time.
Sincerely Yours,
ARANGRANT Team
==================================
Initial response on January 06, 2026
Dear Tom Dichter,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your order number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Great prices, lousy customer service
Started out great, finding good flights and prices for our trip to Australia and New Zealand. Airline canceled one of our flights, and they were able to rebook our trip, though it took a couple of days. Now, less than 40 days before travel, I am again dealing with another airline change. Arangrant has managed to now have 2 record locators for the same flights for the same airline, managing to lose seat assignments at the same time. I have been going back and forth with them by email and phone for 4 days now, and it still has not been fixed as I write this. They twice have closed my case as resolved, even though it is not.
Bottom line, if you are lucky enough not to have changes by the airline, you will get good prices and service for your tickets. However, if there are an complications, you better be persistent, have knowledge of airline ticketing processes, and how record locators work. Their customer service for these kinds of issues is simply awful.
December 30, 2025
Unprompted review
Reply from AranGrant
Updated response on January 13, 2026
Dear Stephen Mencik,
Thank you for taking the time to share your experience with us.
We have reviewed the matter and confirm that your reservation remains valid under the record locators previously issued.
After reviewing the details with American Airlines, we confirmed that the additional record locator they provided is actually an internal Qantas Airways identifier. This reference is used solely for coordination purposes on segments marketed by Qantas but operated by American Airlines.
Following our verification, American Airlines has confirmed the seat assignments on your reservation, which our team has already shared with you.
Once again, thank you for your time, patience, and understanding.
Sincerely Yours,
ARANGRANT Team
===================================
Initial response on January 06, 2026
Dear Stephen Mencik,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear William Lombard,
Thank you for sharing your positive feedback with us. We’re delighted to hear that you found the site relevant and that everything worked smoothly without any issues.
Your support means a lot, and we look forward to continuing to provide you with a seamless experience.
Sincerely Yours,
ARANGRANT Team
I wanted to travel almost immediately…
I wanted to travel almost immediately and Murray arranged my trip in no time. This was truly outstanding service as he worked on it continuously, including in his own time. I am grateful to ARANGRANT and to Murray.
December 25, 2025
Unprompted review
Reply from AranGrant
Dear Jan,
We’re truly delighted to read your kind words. It’s wonderful to know that Murray was able to arrange your trip so quickly and provide outstanding service, even going above and beyond in his own time.
Your appreciation means a great deal to both our team and the agent personally. We’re grateful for your trust in Arangrant and look forward to assisting you again whenever you travel.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear Charles Baldwin III,
We sincerely appreciate your kind words and 5-star rating. It’s wonderful to know that our service, follow-through, and problem-solving met your expectations.
Your feedback encourages us to continue delivering reliable and attentive support. Thank you for choosing us—we look forward to serving you again.
Sincerely Yours,
ARANGRANT Team
I am currently having a horrible… updated
I am currently having a horrible experience with this company. My family and I need to fly from California to London Heathrow March 2026. I booked flights for everybody in October 2025 four of my family will fly direct from Los Angeles but my daughter who is a student in Northern California needs to fly from Sacramento and meters in London I booked my four flights through a company called skylux that I have used many many times. They were unable to help me with the connecting flights for my daughter so I ended up using.Arangrant. And it has been a complete disaster. We are in December and so far AaranGrant has emailed me four times with four flight changes. My daughter has been bumped from all four flights. She now has very long wait times on the ground with her connecting flights of up to five hours at a time when they were originally booked at one hour 30 minutes. We no longer arrive in London at the same time as originally booked we no longer take off at the same time, and I have to worry about her now standing around and connecting airports in the middle of the night when it should’ve been a one hour 30 minute hold in a connecting airport at around 6 PM. This has been massively inconvenient and distressing. I cannot accept all of these flight changes and when I look on Expedia, the flights I originally booked are still available at the same price AaranGrant say it has nothing to do with them, they told me I am not entitled to a refund, and we are stuck with dreadful flights, causing a lot of anxiety and travel problems. If all changes have been made already and I still have three months to go till we fly God knows how many more changes are going to keep getting made.
January 18, I am giving an updated review because I have had 4 requests by email from Arangrant to amend my review. They have refunded me in full and I have rebooked tickets elsewhere which I am extremely grateful for. I am happy with the resolution and grateful Arangrant gave me a Refund.
December 25, 2025
Unprompted review
Reply from AranGrant
Updated response on January 20, 2026
Dear Emma,
Thank you for taking the time to share your updated review. We truly appreciate your patience and understanding throughout this process.
We are glad to know that the full refund provided met your expectations and that you are satisfied with the resolution. Your kind words mean a lot to our team, and we are grateful for the opportunity to assist you.
Your feedback helps us continue to improve our service, and we value the trust you placed in Arangrant. Please don’t hesitate to reach out should you need any further support in the future.
Sincerely Yours,
ARANGRANT Team
=====================================
Initial response on December 30, 2025
Dear Emma,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Everything went as promised
Everything went as promised. No issues at all and very pleased with the experience.
December 22, 2025
Unprompted review
Reply from AranGrant
Dear relldy01,
Thank you for taking the time to share your experience with us. We’re delighted to hear that everything went as promised and that you are pleased with the service.
Your satisfaction is our top priority, and feedback like yours encourages us to keep delivering the best possible experience.
We truly appreciate your support and look forward to serving you again.
Sincerely Yours,
ARANGRANT Team
Absolute trash
Absolute trash. They cost me over $1K b/c they lied about my flight being confirmed, then auto cancelled it. In the meantime the price with Iberia went up over $1000. How does Kayak refer them business?
December 22, 2025
Unprompted review
Reply from AranGrant
Updated response on January 18, 2026
Dear Yoni A.,
Thank you for taking the time to share your feedback with us.
Our records indicate that you initially booked a flight priced at $4,999.31. In response, our sales team offered you an alternative option, which you chose not to accept—a decision we fully respect.
We have also verified that our service team replied to your request for an update. As explained by our sales agent, the airline system continues to show your reservation as pending, and we can confirm that no record exists of the booking being finalized.
Furthermore, the system identified a duplicate booking made through another travel agency, which unfortunately led to the rejection or cancellation of your original booking with us.
We sincerely appreciate the time you’ve taken to share this matter with us.
Sincerely Yours,
ARANGRANT Team
=====================================
Initial response on December 24, 2025
Dear Yoni A.,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your booking reference number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Excellent experience
I had a great experience booking through AranGrant. Communication was excellent and my business class flight was top-notch. I would recommend without hesitation.
December 10, 2025
Unprompted review
Reply from AranGrant
Dear Cara English Catrett,
Thank you for taking the time to share your wonderful feedback and for awarding us a 5‑star review. We are delighted to hear that you had a great experience booking through Arangrant and that the communication and support met your expectations.
It’s especially rewarding to know that your business class flight was top‑notch and that you would recommend our services without hesitation. Your trust and satisfaction mean a great deal to us, and we remain committed to providing you with excellent service for all your future travel needs.
We look forward to assisting you again on your next journey.
Sincerely Yours,
ARANGRANT Team
Helpful service
Our travel agent was Lopez and he thought out of the box to find the best pricing and best schedules for us. The prices he quoted beat out competitors like Skylux and Business Class. Thank you Lopez.
December 17, 2025
Unprompted review
Reply from AranGrant
Dear Anne Adler,
Thank you for sharing your wonderful feedback. We are delighted to hear that Lopez was able to think creatively and secure the best pricing and schedules for your trip.
Knowing that our quotes surpassed competitors such as Skylux and Business Class reinforces our commitment to delivering exceptional value and service.
We truly appreciate your trust in us and look forward to assisting you with your future travel plans.
Sincerely Yours,
ARANGRANT Team
Excellent fare for business class to…
Excellent fare for business class to Hong Kong. No problems whatsoever Everything went just fine. I will buy again from them if prices stay low.
December 1, 2025
Unprompted review
Reply from AranGrant
Dear Hamada Eid,
Thank you for sharing your wonderful feedback with us. We’re delighted to hear that you found an excellent fare for business class to Hong Kong and that everything went smoothly throughout your experience.
Your satisfaction means a great deal to us, and we’re glad we could provide you with a seamless booking process.
We’ll continue working hard to keep our fares competitive, and we look forward to serving you again in the future.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear Gil Shalit,
Thank you for your kind words and 5‑star rating! We’re thrilled to hear that you consider our agent the best you’ve ever worked with.
Delivering knowledgeable, attentive, and seamless service is always our priority, and it’s wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to serving you again.
Sincerely Yours,
ARANGRANT Team
Have very good detail to me to…
Have very good detail to me to understand what the schedule about my travel time
December 12, 2025
Unprompted review
Reply from AranGrant
Dear Li Tai L Chang,
Thank you so much for sharing your positive feedback and for rating us 5 stars. We’re delighted to know that the travel schedule details were clear and helpful in making your travel time easy to understand.
Providing accurate and easy‑to‑follow information is always our priority, and your kind words encourage us to continue delivering the best service possible.
We truly appreciate your trust and look forward to supporting your future journeys.
Sincerely Yours,
ARANGRANT Team
Zero rating
There was no option for zero rating! I negotiated and paid for my ticket. Within an hour of completing my booking and getting my order number I receive an email saying that my booking is no longer valid as the price has changed. They put the blame on the airline. However, Arangrant is an airline consolidator so they set their price. I’m not sure if they think we are idiots. I would be cautious using them. I tried calling them and my agent Wayne ghosted me. I could not get hold of him.
Edit: response to Arangrant response: there is no point in providing you with further info. 2 agents contacted me and kept blaming the airline!
01/24/2026 Please note that I went through the payment verification process and the small amount had already been charged and reversed. Also, a different agent Nash sent me an email. My original agent Wayne ghosted me. Also I did not take out insurance (which I am sure adds to your profit) Therefore I know that this issue is not airline related.
Please stop asking me to increase my rating. Your company backed out of a negotiated deal showing bad faith and untrustworthiness’s.
I am not interested in a $25 voucher as I will NEVER use your company again.
Stop sending me messages to increase my rating. This review stands and will not be changed.
December 10, 2025
Unprompted review
Reply from AranGrant
Updated response on January 24, 2026
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. Please be advised that the travel industry operates with live inventory, and prices can fluctuate due to various factors. Our team strives to provide accurate information, but sometimes unforeseen changes occur.
Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed.
When the price increased, our sales agent promptly reached out to you to discuss the updated fare and explore alternative flight options. We respect your decision not to proceed with the booking and appreciate your understanding.
Should you ever reconsider our services, we will be here to assist you. Your feedback helps us improve, and we value your perspective.
Sincerely Yours,
ARANGRANT Team
=================================
Updated response on December 17, 2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
=====================================
Initial response on December 12, 2025
Dear Valued Customer,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your booking reference number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Patricia U
Patricia U. was excellent and very helpful in finding us 1st class tickets from Tampa to Seattle for our Alaska cruise. She was also very patient with us since we gave her the wrong flight dates but she got it corrected within minutes. My go to travel company as we enter our retirement years.
December 11, 2025
Unprompted review
Reply from AranGrant
Dear Mike G,
Thank you so much for sharing your 5‑star review with us. We are delighted to hear that Patricia U. was able to assist you in finding first‑class tickets from Tampa to Seattle for your Alaska cruise.
We truly appreciate your kind words about her patience and professionalism, especially in quickly correcting the flight dates. It is an honor to be considered your go‑to travel company as you enter your retirement years.
We look forward to continuing to serve you and helping create many more memorable journeys ahead.
Sincerely Yours,
ARANGRANT Team
Review of Arangrant
I’ve been using this agency since the past few years. The customer service is good and they have been very receptive.
November 21, 2025
Unprompted review
Reply from AranGrant
Dear Sanyogita Chavan,
Thank you for taking the time to share your positive feedback with us. We are delighted to know that you have been using Arangrant for the past few years and that our customer service has consistently met your expectations.
Your appreciation of our team’s receptiveness means a great deal to us. We strive to provide attentive and reliable service, and it is rewarding to hear that our efforts have made a difference in your experience.
We truly value your continued trust and look forward to assisting you with many more of your travel needs in the future.
Sincerely Yours,
ARANGRANT Team
Jacque M gets the deal done.
Jacque M. with Arangrant is efficient and fast. He finds great deals on flights and is very responsive. I've worked with him on a few trips and I've been satisfied each time.
December 7, 2025
Unprompted review
Reply from AranGrant
Dear Jennifer Doniach,
We truly appreciate your kind words and the time you took to share your experience. It’s wonderful to hear that Jacque M. has been efficient, responsive, and able to find great deals for your trips.
Knowing that you’ve been satisfied each time means a lot to us. Your feedback motivates our team to continue delivering excellent service and ensuring every journey is smooth and rewarding.
We look forward to assisting you again on your future travels.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear Dilip Yadev,
Thank you so much for sharing your feedback with us. We’re delighted to hear that you had a great travel experience and appreciated our service.
Your kind words mean a lot to our team, and we’re committed to continuing to provide you with excellent service on every journey.
We look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
Personal assistance
Personal assistance, Travis is great and really knows his customers and finds the best deals. Makes sure you are aware if there are any restrictions or possible difficulties and the way to handle them. Gives his support for the trip. Highly recommend there service.
June 16, 2025
Unprompted review
Reply from AranGrant
Dear Elena Joseph,
Thank you for sharing such positive feedback about your experience with our service.
We’re delighted to hear that our agent provided personal assistance, found the best deals, and ensured you were fully informed of any restrictions or potential challenges. Supporting our customers throughout their journey is always our priority, and your recommendation means a great deal to us.
We truly appreciate your trust and look forward to assisting you again on your future travels.
Sincerely Yours,
ARANGRANT Team
Always on top of any changes of…
Always on top of any changes of schedule with email and phone call, that is really good to keep you updated.
December 5, 2025
Unprompted review
Reply from AranGrant
Dear MANO SHANAA,
Thank you for your kind words and 5‑star rating. We’re delighted to know that our team kept you updated on schedule changes through both email and phone calls.
Clear communication and timely support are at the heart of what we do, and it’s wonderful to hear that this made your experience smooth and reassuring.
We truly appreciate your trust and look forward to assisting you again on your future travels.
Sincerely Yours,
ARANGRANT Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.