The Rapacke Law Group Reviews 

191
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional work, professionalism, and deep understanding of their needs. People frequently highlight the team's dedication, knowledge, and ability to provide clear guidance and support throughout complex processes. Reviewers often felt well-advised and confident, appreciating the friendly, attentive, and patient approach. Many also noted the excellent and timely communication, with quick responses to inquiries, making the overall service smooth and manageable. However, some customers also noted that the process could be slower than expected, with instances of missed deadlines or extended timelines for completion.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their knowledge, responsiveness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism,... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers praising the timely,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being the first time I have attempted a patent, I received good advice and guidance throughout the process. I was able to give good feedback that was listened to throughout the process. Not bein... See more

Rated 5 out of 5 stars

It took a long time but good things come to those who wait. I got approved!!!! Hard in a time when everyone was on lockdown and thinking of inventions. This company made it go smoothly. Wish a little... See more

Rated 5 out of 5 stars

Receiving our patent approval from the USPTO is a huge milestone for us, and it's all thanks to the exceptional work of Andrew Rapacke and his team. The process can be daunting, but they made it seaml... See more

Rated 5 out of 5 stars

I cannot say enough great things about Rapacke Law Firm. They are truly the absolute best. From day one, their team was knowledgeable, compassionate, and incredibly responsive. They took the time to e... See more


Company details

  1. Law Firm
  2. Intellectual Property Registry
  3. Lawyer
  4. Legal Services

Written by the company

The Rapacke Law Group is a fixed-fee, full service intellectual property law firm specializing in patents, trademarks, and IP litigation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(191)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1 star

1 star
12/21/2022
I had a horrific experience with this law group. I was assigned to Andrew. I can’t honestly say that we worked together. It started off with a pay link before the free phone consultation for infringement. The meeting went as scheduled, after I made the payment. I hired him to remove infringing listings from ****. I was personally having infringing items removed from **** as well. There, I found a potential investor to sign a licensing agreement. I called Andrew’s assistant to set up another free phone consultation. Again, I was sent a link for payment before the free phone consultation. I’m not sure where the free phone consultation came from? The phone call went as scheduled. After weeks of waiting, I decided to reach out. I waited and waited and waited. Finally I received the licensing agreement. The numbers that we discussed in the phone conversation were different on the licensing agreement. I tried calling, calling, emailing, emailing for weeks to resolve the issue. It honestly felt like a scam. When he finally emailed me back, I felt like I was being scolded. I’m in the process of hiring another attorney. I asked for a fair/half of my money back. I felt like I was scolded again. He told me that he was going to have all of the infringing listings removed. Out of 100+ listings, he filed 4 takedown notices. I reached out to the listings owners as well. One of them wanted to lease my patent. I called to setup another free phone consultation. I received another payment link. I paid an the consultation went as scheduled. We discussed drawing up a licensing agreement and negotiating it. Two weeks passed, no contract. I called, called, called, emailed, emailed, emailed, without a callback or email response from Andrew. When I received my licensing contract, I couldn’t find the person interested in leasing it from me. Honestly, this was just "MY" personal experience. I went to this firm because of over 100 cases of infringement listings on ****. That means I had 100 problems. When decided to find another attorney, I had 103 problems. I lost contact with the possible investor. The infringing listings are still out of control. And, I have to pay someone else for what I paid him to do.

When someone shows me that they gave 100% and failed, I give them 4 stars. We all fail until we don’t. I wouldn’t accept a refund from a person like that.

With that said, this review doesn’t matter if the rest are 4 stars and up.

December 20, 2022
Unprompted review
The Rapacke Law Group logo

Reply from The Rapacke Law Group

Dear Mr. Reed,

We are sorry to hear that you are unhappy with the outcome of your matter. We strive to ensure not only the highest quality legal product but impeccable customer service. To recap, we timely completed all work you retained our firm to accomplish which was sent for review approved. While I understand that you are unhappy that a third party did not end up ultimately working with you, unfortunately; we can not control the actions of other third parties or who they ultimately wish to do business with. I wish you the best of luck with your future legal endeavors.

Rated 5 out of 5 stars

Cannot recommend this firm enough!

Cannot recommend this firm enough, everyone I was in contact with was super helpful especially Laura and Andrew Rapacke. They took time out of their day to help me out of goodwill and after many negative experiences with Law firms it means even more to have such a positive experience

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great Group of Attorneys

The Rapacke Law Group helped me through the entire process of filing for a patent. Everyone I have come in contact with are very professional, knowledgeable, and kind. I would recommend them to anyone, and I hope to work with them again. Thank you for everything!

May 9, 2022
Unprompted review
Rated 3 out of 5 stars

I am very disappointed

I am very disappointed. I paid for my patent certificate on January 10th. Even though I paid $600 for this last stage of the patent process, Jessica will not take responsibility for at least double checking with me regarding my mailing address before mailing out my original certificate. She sent it to a wrong address. I have been waiting for over 3 months and who knows when I will ever get my certified copy of my design patent. Of course, there was an initial handsome sum to submit an application for the patent itself. I have lost confidence in this firm.

April 25, 2022
Unprompted review
The Rapacke Law Group logo

Reply from The Rapacke Law Group

Dear Nancy,

I'm sorry to hear that you're disappointed with your experience. Providing excellent client service has always been our top priority and we're truly sorry you aren't 100% satisfied. When onboarding new clients we always utilize the information provided by the client for ongoing correspondence and do so until we are informed of a change of address or contact information. Since we were not informed of an address change, we utilized what we have on file as part of our standard operating procedure. In the future I would ask that you please keep us apprised of any new address changes so that we can ensure we don't send any mail to an old address on record. We appreciate your feedback and are committed to the continued improvement of our service and will utilize your feedback to do so.

Rated 5 out of 5 stars

Quick and very knowledgeable

Quick and very knowledgeable. The Rapacke Law Group was very helpful and they are very knowledgeable in intellectual property matters. Would recommend.

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience -first patent approved

This is my first patent and working with Andrew has been an amazing experience since the beginning, honest and extremely professional he made sure to see that my patent was going to get approved, and throughout this long process, he was always able to provide frank and realistic feedback and solutions. Great work ethic, and always available to answer any questions via email or a call. I'm definitely happy with my choice of picking Andrew and his firm, what a great team!!!

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with Rapacke

Very happy with Rapacke! So glad we went with them. Great people, very helpful, quick turnaround, and great pricing model. I love when companies align their pricing with the incentive structure of their customers. And Rapacke did it right. I would give more than 5 stars if I could.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Honest and Reliable

I highly recommend The Rapacke Law Group when it comes to your business legal needs including patents, trademarks, business law. I have hired Andrew on a couple of occasions. He is straight-forward, honest, and gets the job done punctually. Great services here. Thank you.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

The Rapacke Law Group far exceeded my…

The Rapacke Law Group far exceeded my expectations. Within a very short period of time, they obtained my trademark renewal. I appreciate their high degree of legal expertise in the area of intellectual properties, their thoroughness, and their general professionalism. Important also was their willingness to offer consultation and to listen to my description of needs.

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Professional, knowledgeable, and have tons of experience

I had a great experience working with The Rapacke Law Group. They submitted a response to a Trademark Office Action that I had and it was very impressive. They are very professional, knowledgeable, and have tons of experience. I had a lot of questions and they helped me understand every part of the process. It certainly put my mind at ease. I highly recommend The Rapacke Law Group and I look forward to working with them again.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Two thumbs up to the Rapacke Law Group

I met with Andrew to discuss next steps on patenting my software program. He answered all my questions and laid out a clear roadmap of what I need to do to get the patent successfully filed and the costs associated with each step. It was clear he knew the software industry well as he also offered advice on the startup process regarding marketing, financing, etc. I highly recommend the Rapacke Law Group to anyone else looking to get a software patent filed.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend!

Not only is Andy incredibly professional, but he is also very responsive and thorough with his work. I would certainly hire him again in the future and recommend him for others.

February 4, 2022
Unprompted review

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