Arborisk Insurance  Reviews 1,039

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, often highlighting their ability to understand specific needs and provide tailored solutions. The service is frequently described as excellent, efficient, and easy to deal with, with many appreciating the quick response times and clear communication. Reviewers also found the pricing to be very competitive, often saving money while receiving comprehensive coverage. People appreciate the personalized attention and the ease of making adjustments to their policies without additional charges or hassle.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting efficient, brilliant, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the ease of communication... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings compared to... See more

Response time

Customers had positive experiences with response times, consistently noting quick and efficient replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through eve... See more

Company replied

Rated 5 out of 5 stars

Sam has been organising our commercial vehicle insurance for the last three years and has always done an excellent job. He is very knowledgeable and always responds quickly and answers all our queries... See more

Company replied

Rated 5 out of 5 stars

Amazing, friendly and always helpful. I find information is well explained with nothing too much trouble. Aways a pleasure to do business with. I hav been with Arborisk for 10 years and can only speak... See more

Company replied

Rated 5 out of 5 stars

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given p... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Business Broker
  4. Insurance Agency

Written by the company

Chartered insurance broker, winner of The British Insurance Awards 2025 and finalist UK Broker Awards 2025 'Commercial Broker Of The Year' specialising in Tree Surgery, Landscape Gardening, Forestry and Arboricultural insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Happy Customers

Having dealt with Arborisk for many years now clearly we are Happy to be with them

November 27, 2025
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for taking the time to leave us a positive review!

Rated 5 out of 5 stars

Updated policy

Joshua Whitaker made the transition smooth and the price increase was hardly noticeable, very happy to continue with this great broker.

I’ve been with Arborisk for years now and hopefully years to come, would highly recommend.

November 27, 2025
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy and its wonderful to receive your feedback on this! We will be sure to pass your comments on to Josh!

Rated 5 out of 5 stars

Above and Beyond!

Jack has on numerous occasions gone above and beyond to deliver exceptional service. He ensures we have the appropriate cover in place to suit the increasingly complex projects our company takes on as we grow, often at short notice.

Not only that, we have several times been surprised that these adaptations to our policy did not incur additional charges.

We are happy to renew for another year as we have developed a strong working relationship, despite being approached by other companies looking to compete on price.

Thanks again Jack!

November 25, 2025
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Reply from Arborisk Insurance

Thank you for taking the time to provide your review. We are proud of the service we provide and delighted to receive such a positive review. We will be sure to pass your comments on to Jack !

Rated 5 out of 5 stars

Great customer services had a lot of…

Great customer services had a lot of help and advice. Been dealing with Josh who has been amazing

November 24, 2025
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear you have had such a positive experience. Your comments will be passed on to Josh!

Rated 5 out of 5 stars

It's so nice to deal with real humans…

It's so nice to deal with real humans who recognise you when you call. Mat always goes out of his way to organise my insurances and this last experience was no different. Great company and props to Mat for his hard work

November 17, 2025
Unprompted review
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy and it's wonderful to receive your feedback on this! We will be sure to pass your comments on to Mat.

Rated 5 out of 5 stars

Always a good experience

Lydia is always helpful, answers all queries and very quick to respond. Thanks

November 12, 2025
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Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments. We will be sure to pass this praise on to Lydia.

Rated 5 out of 5 stars

Very helpful team

Very helpful team, especially good to talk to a real human being

November 10, 2025
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear you have had such a positive experience with our team!

Rated 5 out of 5 stars

We've just renewed with Arborisk via…

We've just renewed with Arborisk via Jack, he was really open and calm with all our renewal queries and met us where we needed, happy to be with Arborisk again for the 4th year

November 7, 2025
Unprompted review
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Reply from Arborisk Insurance

Many thanks for your review. We pride ourselves on the level of great service provided. Your comments will be shared with Jack.

Rated 5 out of 5 stars

Professional policy advice

Elliot was very knowledgeable and professional when dealing with my policy request. I would definitely recommend to colleagues in the future. Thank you

November 7, 2025
Unprompted review
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to have such professional colleagues and to hear of the great service you have received. We will be sure to pass this praise on to Elliot!

Rated 5 out of 5 stars

Public liability insurance

Josh was helpful and most of all not pushy 👍🏼

October 31, 2025
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Reply from Arborisk Insurance

Thank you for your 5 star review. Your comments will be passed on to Josh

Rated 5 out of 5 stars

Really good service and a got a great price

Really good service and a great price. Made the complex simple. Definitely worth seeking the advice of a specialist would recommend

October 31, 2025
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Reply from Arborisk Insurance

Thank you for your 5 star review and recommendation. We will be sure to pass your comments on to the team!

Rated 5 out of 5 stars

Very helpful and knowledgeable staff.

Very helpful and knowledgeable staff.

Its rare nowadays that you are able to speak to the same person every time you contact an organisation.

I'm very impressed with the company, and i was very impressed with Lydia, the member of staff who dealt with my business, confidently, efficiently and added a personal touch to ensure that i received an excellent service.

October 29, 2025
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We pride ourselves on the level of great service we provide. Your comments will be shared with Lydia

Rated 5 out of 5 stars

Very helpful staff who know their…

Very helpful staff who know their stuff. We have an arborisk policy with them plus cover for a cherry picker and tractor. We usually deal with Ashley and nothing is too much trouble, but everyone we have dealt with is the same, a pleasure to speak with. They are well worth the five stars I have given them.

August 11, 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your positive review. It really is appreciated when customers provide us with feedback, especially when it is so positive. We will be sure to pass your comments on to Ashley and the team!

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