Arborisk Insurance  Reviews 1,039

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, often highlighting their ability to understand specific needs and provide tailored solutions. The service is frequently described as excellent, efficient, and easy to deal with, with many appreciating the quick response times and clear communication. Reviewers also found the pricing to be very competitive, often saving money while receiving comprehensive coverage. People appreciate the personalized attention and the ease of making adjustments to their policies without additional charges or hassle.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting efficient, brilliant, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the ease of communication... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings compared to... See more

Response time

Customers had positive experiences with response times, consistently noting quick and efficient replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through eve... See more

Company replied

Rated 5 out of 5 stars

Sam has been organising our commercial vehicle insurance for the last three years and has always done an excellent job. He is very knowledgeable and always responds quickly and answers all our queries... See more

Company replied

Rated 5 out of 5 stars

Amazing, friendly and always helpful. I find information is well explained with nothing too much trouble. Aways a pleasure to do business with. I hav been with Arborisk for 10 years and can only speak... See more

Company replied

Rated 5 out of 5 stars

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given p... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Business Broker
  4. Insurance Agency

Written by the company

Chartered insurance broker, winner of The British Insurance Awards 2025 and finalist UK Broker Awards 2025 'Commercial Broker Of The Year' specialising in Tree Surgery, Landscape Gardening, Forestry and Arboricultural insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Excellent service

Excellent service. Highly recommend.

October 13, 2025
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your 5 star review and recommendation.

Rated 5 out of 5 stars

Great experience! Would highly recommend

We are new start up and needed help to get our public liability, employers and truck insurance.

We have been dealing with Mateusz and he has been spot on from the start.

Communication has been spot on back forward regularly asking our 101 questions.

We look forward to working with arborisk!

October 14, 2025
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Reply from Arborisk Insurance

Thank you for taking the time to leave us a review. We are proud of the service we provide and delighted to receive such a positive review. We will be sure to pass this praise on to Mateusz

Rated 5 out of 5 stars

Great Service

Very informative, clear and concise explanation, very positive experience

October 14, 2025
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Reply from Arborisk Insurance

Many thanks for your 5 star review and for sharing your great experience.

Rated 5 out of 5 stars

Brilliant company

Brilliant company. I have used them for years and never had an issue

October 13, 2025
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Reply from Arborisk Insurance

Many thanks for your loyalty and for taking the time to leave us a positive review.

Rated 5 out of 5 stars

Highly recommend Sam Cooke from arborisk

Sam made things very easy for me, gave me a great price, so good that I even changed my vehicle insurance to arborisk aswell.

Had a problem down the line and they were very quick to sort it out for me.

Highly recommend

October 1, 2025
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Reply from Arborisk Insurance

Thank you for your lovely 5 star review and recommendation. We pride ourselves on the level of service that our team provide. We will be sure to pass your comments on to Sam!

Rated 5 out of 5 stars

Excellent service

I have been using Arborisk for a number of years. I have found them to be competitive and the customer service, excellent.

September 30, 2025
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Reply from Arborisk Insurance

Thank you for the 5 Star review and your loyalty.

Rated 5 out of 5 stars

Sam made it really easy

Sam made it really easy, was helpful and informative! Can’t speak highly enough of him

September 26, 2025
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Reply from Arborisk Insurance

Many thanks for your 5 star review. Your comments will be passed on to Sam

Rated 5 out of 5 stars

Fast, efficient service

Fast, efficient service. Had all my details on file so easy to add to my existing policy. Many thanks!

September 22, 2025
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Reply from Arborisk Insurance

You're welcome! Thank you for your 5 star review and lovely comments.

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with, quick at getting back to me and great prices.

September 18, 2025
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Reply from Arborisk Insurance

Thank you for your lovely comments and 5 star review

Rated 4 out of 5 stars

Quick and friendly response

Quick and friendly response

September 18, 2025
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Reply from Arborisk Insurance

Many thanks for taking the time to leave us a positive review. Please let us know if there's anything we could have done to gain that extra 5th star!

Rated 5 out of 5 stars

Great Company

As usual the team are helpful and courteous and quick to respond to questions

September 15, 2025
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Reply from Arborisk Insurance

Many thanks for your review. We pride ourselves on the level of great customer service provided. Your comments will be shared with the team

Rated 5 out of 5 stars

Second year using Arborisk for our…

Second year using Arborisk for our liability insurance, Ashley was as friendly and efficient as before and gave us a really competitive price, no hesitation in using these guys in the future

September 15, 2025
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Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear you have had such a positive experience.

Rated 5 out of 5 stars

Great company to work with they are…

Great company to work with they are always at the end of the phone and quickly and efficiently adapt my policy to suit, no hoops to jump through! Great for a rapidly changing business!

September 15, 2025
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Reply from Arborisk Insurance

Thank you for your 5 star review, it is always pleasing to receive such positive comments.

Rated 5 out of 5 stars

EASY

Mat has looked after me for over a year now and everything is simple and easy, will not use anyone else as there is no need to!!

Hassle free, and they understand all our needs!

September 11, 2025
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Reply from Arborisk Insurance

Thank you for taking the time to provide your review. We are proud of the service we provide and delighted to receive such a positive review. We will pass your comments on to Mat.

Rated 5 out of 5 stars

Great friendly service from Sam

Great friendly service from Sam. Easy to contact no waiting on hold for ages.

September 8, 2025
Arborisk Insurance  logo

Reply from Arborisk Insurance

We are proud of the service we provide and thank you for your 5 star review!

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