Arbtech Consulting Ltd Reviews 583

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions smooth and pleasant. The service is consistently described as efficient and reliable, with many appreciating the quick response times and rapid turnaround on reports, which is especially beneficial for tight deadlines. People also highlight the excellent communication and high standard of work delivered, often noting that their needs were taken into consideration. However, some customers also noted concerns regarding pricing, describing it as astronomical and feeling that the process was not good value. A few other people also felt that the customer service was poor, experiencing slow response times, dismissiveness, and a lack of thoroughness in inspections, leading to unnecessary stress and delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their approachability, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick responses to inquiries... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing competitive and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing disappointment due... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very efficient company, everything was on time and the report was comprehensive. An amendment was needed due to my error and Katie Belbin was a star and it was quickly changed and the report sent ba... See more

Company replied

Rated 5 out of 5 stars

Katie has conducted our survey in Epsom in polite and professional manner. She is very knowledgeable in all aspects involving her work and took her time to explain the process. I won't hesitate to... See more

Company replied

Rated 5 out of 5 stars

Arbtech were very responsive and helpful from the initial enquiry right through to undertaking the initial survey. Our PEA was completed by Kirk Mason, who was exceptionally thorough, and really... See more

Rated 5 out of 5 stars

We required a Preliminary Risk Assessment Phase 1. Charlie was a pleasure to deal with throughout the process. Very friendly and accommodating, making everything run smoothly. I’ll be sure to contact... See more


Company details

  1. Environmental Consultant

Written by the company

The UK’s leading Biodiversity, Bat and Tree Survey Experts - Bat Surveys, Tree Surveys, Ecological Consultants, Ecology Surveys for Planning Permission across the UK


Contact info

4.2

Great

TrustScore 4 out of 5

583 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A very professional company

A very professional company. They work with the customer to find solutions to both protect and augment wildlife whilst identifying strategies to permit a development to continue. We had several species of bats roosting in our house and also two maternity roosts. You read horror stories of not being allowed to undertake any work on your own property due to the presence of bats. This is not the case. Employ Arbtech Consulting and they will work with you to find a solution. Don't leave engaging the experts until the eleventh hour. Think ahead and any delays to planning applications can be largely avoided or minimised. Excellent company, who I would absolutely recommend.

August 1, 2023
Rated 5 out of 5 stars

Very helpful and knowledgeable…

Very helpful and knowledgeable throughout the process. The surveyor was very flexible. He was happy to changed the date for the site visit to accommodate my deadline.

July 31, 2023
Rated 5 out of 5 stars

Bat Mitigation Plan and Method Statement.

A truly excellent, very professional and prompt service provided by Merry Anderson of Arbtech Consulting Limited in composing a very thorough and comprehensive Mitigation Plan and Method Statement. Thank you so much for all your help and very professional assistance.

August 3, 2023
Rated 4 out of 5 stars

Professional and efficient

All very good - communication, arrangements and swiftness of report.
Only thing to comment on was that it took a while to be able to pay for the report, phone line was usually busy. Once I spoke with someone it was sorted out quickly with a call back.

July 30, 2023
Rated 5 out of 5 stars

Great Service

I had no issues with the service from Arbtech - the communication was good, they came when they said they would and the report was with me within a week. Great Service.

July 27, 2023
Rated 5 out of 5 stars

The company took over fully the…

The company took over fully the responsibility of our bat licence and liaising with Natural England. The surveyors were always friendly, approachable and very professional. I always felt that I was getting an excellent service.

July 22, 2023
Rated 5 out of 5 stars

Merry Anderson is a true professional

Merry is a true professional. She spoke with great sensitivity and yet clarity about the bat roost in my roof and enabled me to grasp the conservation issues in relation to the sale of my property. I also learned a lot. I cannot recommend her more highly.

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

pahigh school

very professional, we have used this company at out other 6 schools across the Trust, they have always been consistence with their advice on what to look for and how to take care of the trees on the schools ground, very reasonable priced also..

June 25, 2023

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