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Arbury - Citroen Lichfield Reviews 3

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TrustScore 3 out of 5

2.9

Car Dealer
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Birmingham Road, WS14 9BL Lichfield, GB

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01543414404

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Company details

  1. Car Dealer

Written by the company

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!

Contact info

  • Birmingham Road, WS14 9BL, Lichfield, United Kingdom

  • 01543414404

2.9

Average

TrustScore 3 out of 5

3 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Dont Hide Issues

When will a dealer learn that when they don't answer a customer's question then said customer will know something being hidden about the car.

I asked why car had been sold then put back on for sale?

They replied with 'they can't respond with why customer hasn't purchased MOT insurance.'

I never even asked about insurance.

Read emails correctly.

February 26, 2026
Unprompted review
Arbury - Citroen Lichfield logo

Reply from Arbury - Citroen Lichfield

First of all, I will state that you have never visited Arbury, Peugeot in Lichfield and have only been communicating with my dealership via email. We answered all your questions and queries in a timely manner; with the exception of one question which was in regard to why the car had gone back on sale - this was a genuine error on our part as we responded about the MOT insurance instead.
Due to the high volume of emails and questions you are referring to us, this was a simple error, for which we do apologise. You could have merely emailed us again rather than choosing to review us negatively on the Google platform.
I also noticed that you are posting a high number of 1 star Google reviews, many of which are directed at reputable motor dealers. This suggests you have no intention of purchasing a vehicle.

I wish you all the best in the future.

Rated 1 out of 5 stars

Do your research before you buy!

I purchased a vehicle from Arbury Peugeot in April 2022. Sales side (if a little pushy) was OK. The vehicle was a used, low mileage 3008, recently serviced/MOT’d and apparently “well looked after”.

However, 3 weeks after taking possession of the vehicle, the oil top up light came on. This then occurred every 3-4 weeks, culminating in the catastrophic failure of the vehicle in September 2022, resulting in the vehicle having to be towed to my local Peugeot dealer, where it sat for the next 6 months waiting to be fixed.

During this time, I did a little investigating whilst a decision was made about who would be paying for the repairs (I had to involve the Financial Ombudsman unfortunately to resolve the matter) and apparently there is a known issue with the wet belt with Peugeots that causes the catastrophic failure that happened to me. I took possession back of the vehicle In March 2023 and sadly had lost all confidence in driving it so used it rarely.

My agreement has now finally come to an end which is why I am now writing this review.

I am not suggesting that the issue was known by the Dealership at the time of purchase, but if I had done my homework before buying, I would not have purchased it. My suggestion to anyone looking to buy a Peugeot, do your research before you sign on the dotted line

January 28, 2026
Unprompted review
Arbury - Citroen Lichfield logo

Reply from Arbury - Citroen Lichfield

Thank you for bringing this to our attention. We are sorry to hear about your experience with the vehicle. We strive to provide excellent service and quality vehicles to all our customers. We appreciate your feedback and we are glad that your car was repaired.

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