Arbury - Citroen NuneatonReviews 

We found Arbury by chance. We were looking online to see if we could view a Peugeot 2008 in black near to where we live as we were going to order a new one from our local dealer.
Arbury Nuneaton popped up with the exact model we wanted, pre-registered with only 4 miles on the clock, so was available to purchase straight away rather than the 6 month wait from Peugeot, and considerably cheaper, so a no- brainer.
As Nuneaton is a 2 1/2 hour drive away from where we live all the pre-purchase negotiations were done by telephone with the lovely Grace. She was extremely helpful from the start to finish.
On purchase day Arbury were really helpful especially again Grace who was very informative and thoroughly went through everything with us.
A shout out to the service department who made up some registration plates for us cheaper than Halfords.
We absolutely love our new Peugeot and thank you Arbury, well worth the drive. From a chance find online to a new car in 5 days.
We'll see you in a couple of years to trade up again.
Karen and Dave (Selby, N.Yorks)

This is a review about the vehicle and the condition it was delivered in. Firstly, I must say I have no issue with the Sales team, Tony Symonds, Andy Gray and Alex Bicknell or the Front of House Service Team. They have been very helpful, and I sense a little embarrassed by the issues I have had with the vehicle.
The story is I purchased a Used Citroen C5 Aircross from Arbury Peugeot in Bulkington. The collection was scheduled before I moved house. I received a call to say the collection would be delayed because they had identified a fault with one of the Cylinder Coil Springs and the part was on back order and they would let me know when it was ready for collection. I thought this was positive and good customer service. The collection date went beyond my moving date and Arbury agreed to deliver to my new address. The driver set off on the agreed date but had to return to the dealership as the engine warning light came on. The issue was addressed; however, I did not receive any notification regarding the underlying cause. The vehicle arrived on the rescheduled delivery date. Initially I thought great. After a few days, I noticed the car veered left with the steering wheel centred. Arbury gave permission for me to take it to my local Kwik Fit for inspection.
Kwik Fit found all four wheels misaligned and potentially unsafe. Arbury agreed to have Kwik Fit to resolve the tracking and alignment issues which included re-calibration of the DAS (Driver Assist System) at a cost of £312. This issue should be addressed before confirming a collection date, as the car may not be fit for purpose.
I was initially pleased with my new vehicle until it abruptly lost power and stopped responding to the accelerator. Additionally, the engine was making strange noises and seemed to be bouncing under the bonnet. I contacted Arbury and we arranged to take the car in and investigate and resolve/repair any faults and supply me with a Courtesy vehicle. I managed to get the car to Bulkington on Electric only which included a stop at a Tescos to recharge the battery. I collected the car later that day and so far, there have been no issues. There was of course no charge, and the invoice shows the following information: “Found tsb. Fixed coil pack connector on cylinder 3, carried out software updates on relevant control units”. Additionally, I obtained the following fault codes that were identified: P1336 22, P0301 21, P0303 21, P0304 21, and P0363 22. I have checked them on Google and a little concerning. I did enquire about the possibility of Arbury buying the vehicle back from me. I had one phone call from Andy Gray which really didn’t go any way towards placating my feeling towards the vehicle and the condition it was in when delivered. Nothing since!
As I said earlier, I have no issue with the Sales team, however, they have been very helpful and supportive. The vehicle clearly was not ready to be sold and I question whether it was fit to be on the road. I expected these problems, including tracking issues, to be identified if the service was properly completed before collection or delivery.
CONCLUSION: Think very carefully about buying a Citroen C5 Aircross and think carefully about buying a vehicle from Arbury Motor Group.

I was greeted by Andy who was extremely courteous. He carefully explained the procedure of the day and gave me options of extra services that could be provided without pressurising me. I liked that.
On picking up my car it was clean. Once again Andy escorted me to my car making sure everything was perfect.

Andy Greenway, the Service Manager, was professional and ensured our car had the necessary repairs and testing in a reasonable amount of time and kept us informed of progress