Arbury Reviews 

I had a great experience buying and collecting my car. Katie and Connor were both incredibly helpful from start to finish, making the whole process smooth and straightforward. They were professional, friendly, and kept everything clear throughout. Excellent customer service, and I would happily recommend this garage to others. Thank you both! :).

We recently leased a new car from Arbury and can not recommend highly enough. We are delighted with our new car but must also mention the seamless process and exceptional customer service we experienced.

Booked my car in for service. Arrived, waited to be spoken to by staff. Told car couldn't be serviced due to lack of parts. Couldn't have been contacted before I drove to the service centre. Assured I'd be contacted when the part was available. 6 weeks later, no update.

Great customer service. Looking forward to driving my new car. Staff were attentive and helpful but not pushy in any way.

Purchased vehicle May 2025 and it started to fault almost immediately. Took months to get it booked in (September 2025) and told nothing wrong with it. Faulted immediately once we got the car back. Then took a further 8 months for them to book it in again (May 2026). Vehicle refunded after two weeks with no fuel and damage in two areas. Returned the car to them 2 weeks later for them to repair damage - not only did they not repair the damage (but told me they had repaired), they caused further damage. Now won’t respond to emails even with CEO copied in. Complaints team don’t respond and neither do head office.

AVOID LIKE THE PLAGUE - THE MOST AWFUL DEALERSHIP I HAVE EVER DEAKT WITH !!

Terrible service. Walked in and around for about 10 mins. Loads of staff visible. Not even a hello, never mind anything else. I approached a team member to get some questions answered, almost felt like I was inconveniencing him the way he was answering my questions, moved onto another colleague who was just as unhelpful and they didn’t want my 35k. Took my details as a means of getting rid of me saying someone would get back to me. 3 days later still nothing. You guys are obviously made of money if that’s how you treat customers. Anyway my money spent else where. I very rarely post reviews but this visit of mine left me with no choice but to make your management aware of how poor that place is run.

Sam at Arbury Peugeot Stourbridge made the whole purchase very easy, and I'm very happy with my new car! Thanks so much Sam! Would 100% go back in the future and recommend my family/friends buy from this dealership.

Purchased new Cupra Born beginning of April and took a service plan out at the same time.Phoned up after one month to to tell Arbury that no information about the service plan had been received.Tried to phone up after another three weeks and no Manager will phone me back to sort the problem out.GOOD AFTERSALES SERVICE!

I bought a 21 plate cupra formentor vz2 310 from Scott at arbury West Midlands over the phone never see it or drive it ! , it arrived on the said delivery date and as Scott said it was mint condition a lovely car very happy with the customer service at arbury cupra I got a full service years full warranty , I would defo buy from Scott again 5 star service

I recently had the pleasure of dealing with Neil Brown as my car sales executive, and the service I received was absolutely outstanding from start to finish. Neil was professional, knowledgeable, friendly, and genuinely went above and beyond to make the whole process smooth and stress-free.

He took the time to answer every question thoroughly, never pressured me into making a decision, and made sure I found the perfect vehicle to suit my needs and budget. His honesty, attention to detail, and excellent customer care really stood out.

It’s rare to come across someone so dedicated and passionate about providing first-class service. I would highly recommend Neil Brown to anyone looking to purchase a vehicle — a true credit to the Arbury motors Bromsgrove. Thank you again, Neil!

I wanted to say how incredibly helpful Lybbie was during my visit to Arbury Motors. She was thoughtful, patient, and genuinely attentive throughout the whole process. Her calm manner made the experience feel relaxed and pleasant, and at no point did I feel rushed or pressured. It was truly refreshing to be looked after by someone who clearly cares about providing a positive experience.

Great experience with the team. Would happily recommend Arbury for your next car.

Quick turnaround. Smooth process

Great customer service, Mason was attentive and did everything he could to help us. Couldn’t ask for any more.

Horrible experience, the parking is completely ridiculous bordering unsafe. I would not get a Cupra in the future just to avoid coming back to this garage.

Visited arbury Sydenham to look at an elroq as we hadn’t seen one on the road. Arrived and one other couple were in the branch. Had a quick look and no elroq, only kodiaq and two enyaq’s. Took ages for anyone to come over to us. Coincidentally the other couple in there also wanted to see an elroq, I overheard them being told they didn’t have one but had a photo of one! (I can see a photo online, thanks)
When eventually approached we asked to see an elroq. The man said we have a demo we can bring round, but we shouldn’t really be showing it as we aren’t allowed to show cars that are older than 3 months (it was a 75’ plate) so us and two other people were scratching after this one illusive Elroq. They hopped in first so we stood inside waiting for our turn. In this time, a third couple came in for a test drive.
Surprise surprise, it was a test drive on the Elroq we were also waiting to look at! We were told we could have a very quick look but that the Enyaq is exactly the same bar the boot. We sped round looking at the Elroq (the test drivers were literally waiting) then it went off for its test drive leaving 2 couples to look at Enyaq’s hoping they were similar. We asked the salesman what the differences were and he said none. I asked if the sun visors in the back were in the elroq (they aren’t) he said do you not just want an enyaq? No, we want an elroq!

I cannot believe a car that only began manufacture in 2025 has already been shunned from the showrooms!
From what we saw we really liked the elroq but please put one in your showroom as they are clearly popular.

Andy at Bromsgrove has been fantastic during the process of purchasing my Peugeot. From the test drive to the drive away, no information was spared… Thanks Andy!

Good communications, all round pleasent experience

Mariya is an exceptional saleswoman who goes above and beyond to ensure every customer feels valued and confident in their purchase. Her product knowledge, professionalism, and genuine enthusiasm make the entire experience smooth and enjoyable. She is a true asset to any team and sets the standard for outstanding customer service.

Andy was brilliant with helping us choose our new car, he was able to answer any questions we had and was very welcoming.

He wasn't available on the day we picked the car up but had already sorted out almost everything so the pickup process was as smooth as possible.