Sharman Quinney Reviews 122

I had a fantastic experience with Sharman Quinney Whittlesey. The whole process was made incredibly simple and completely stress‑free. Naz and Sarah were both extremely helpful from start to finish — nothing was ever too much trouble, and they kept everything clear and straightforward.

I would highly recommend Sharman Quinney Whittlesey to anyone looking for a smooth, professional and friendly service.

I had a very positive experience renting a flat in Peterborough through Sharman Quinney. The whole process was smooth, and the team was extremely helpful and professional from start to finish.

A special thank you to Ineta, who assisted me throughout. She was kind, approachable, and always willing to help with any questions or concerns I had. Her support made the entire experience much easier and less stressful.

I truly appreciate the excellent service and would highly recommend Sharman Quinney to anyone looking to rent a property.

I’ve had a fantastic experience working with Shaman Quinney as my letting agent. As I live quite far from the property, it was really important for me to have someone reliable managing everything and they truly delivered.

The whole process was smooth and stress-free from start to finish. They handled everything professionally, from finding the right tenant to taking care of all the paperwork, which gave me real peace of mind.

A special thank you to Naz, who was incredibly helpful throughout. She was always responsive, supportive, and made the entire letting process feel easy and well managed.

I would highly recommend Shaman Quinney to anyone looking for a trustworthy and efficient letting agent.

Haven't even got my house for sale with them and keep cold calling me hounding me to use them to sell it. If I want to sell my house with you I will call you and for future reference I won't be using you

Bought a house, sold a house. Both went through easily and cleanly. The Market Deeping team were attentive and kept us up to date at all times.
Many thanks
Nigel

Fantastic viewing and support from Rachael Gill at the Deeping branch. She was kind caring and sensitive with our situation and made the viewing easy. Highly recommend

Although we didn’t go with the property we would highly recommend

Right from the start of the process we have enjoyed a great deal of support from our engagement with the service offered by Chloe. She was very kind, a brilliant example of an ideal customer relationship. She guided us through what was supposed to be a difficult process with ease and confidence. Her expertise and knowledge were invaluable, it was a real pleasure dealing with Chloe Satchell.

My experience with Sharman Quinney Lettings has been one of the most stressful and unprofessional I’ve ever had as a tenant.

Sharman Quinney knowingly let the property in a state of disrepair, with visible mould and a leaking roof, as confirmed by the independent check-in inventory at the start of my tenancy. Despite this, they took no proactive action to address it and left me waiting over 10 months for mould repairs.

Emails show even the landlord admitted the mould was caused by the leaking roof, yet Sharman Quinney repeatedly delayed and gave contradictory explanations—at one point falsely claiming asbestos was present when the landlord had already confirmed there wasn’t.

Appointments were missed or arranged without notice, and when I explained a proposed date didn’t work, Repairs Manager ignored my request and insisted it would go ahead anyway, despite my disability and stated need for email communication.

When the repairs finally happened, they were unprofessional and unsafe—workers arrived without tools, used my personal broom to scrape mould, and left the area contaminated. My formal complaint about this was never logged, despite their policy requiring it.

To make matters worse, Sharman Quinney later falsely claimed to be a “third party” uninvolved in repairs, which is demonstrably untrue. Multiple emails show their direct coordination of contractors and repair schedules. It’s extremely concerning that a manager would knowingly make such a false claim despite overwhelming written evidence. Even though clear evidence shows the property was let with a leaking roof and mould, they offered no apology or compensation, highlighting poor service and an inadequate complaints process.

In short:
• Property knowingly let with mould and a leaking roof.
• 8 months waiting for repairs and 10 months for mould repairs
• Health hazards ignored.
• Appointments missed and communication poor.
• Complaint unrecorded.
• False denial of responsibility.

I couldn't be happier with the service I received from Tawnee. Right from the start, she was really accommodating with the viewings and helped with the offer and negotiation stage.
Tawnee went over and above at every opportunity, particularly when we had difficulties with the seller's solicitors. I felt like Tawnee was doing the job of both parties and gave me all the reassurances I needed that the sale was still on track even when it didn't always feel like it. She chased and liaised with solicitors and the seller with the utmost professionalism, while still keeping me in the loop and really working on my behalf. She never made me feel like I was asking too much of her, and I was so grateful to have her at the end of the phone or email when I needed things to be sorted or clarity on the process (which at times was almost daily!). Without the issues on the seller's side we would have got the sale over the line in record time, mainly thanks the Tawnee.
My solicitor and the council were both singing Tawnee's praises and she's a credit to the company. I would definitely recommend Sharman Quinney to anyone looking for sale/purchase (they always picked up the phone, and the rest of the office were great at passing on messages), and if they're lucky enough to get Tawnee then I have no doubt it will be as good as my own experience!

Tried to rent a flat with them. Explained everything regarding my addresses and they said it’s going to be okay. 10 days later they turn around and say your application has been denied and won’t send my holding fee back and claim I lied on the application. The agents rush applications and the whole system is looking to fail your application so they keep the holding fee. Don’t go with them they will cheat you. Not helpful and treat you like a machine with no feelings. Even out the phone down on me when I request to speak to a manager to get a better explanation. Very sad.

Unfortunately, my experience as a seller with Sharman Quinney Peterborough has been extremely disappointing.
During several months of marketing my property, there was almost no proactive communication or transparency. I received no regular updates about online interest, viewings, or feedback from potential buyers.
One particular buyer was allowed to make multiple unserious offers — first £335k, then £340k, then £345k, and finally £330k — while the agent did nothing to manage or filter this behaviour.
Instead of representing me as a seller, the agent repeatedly tried to pressure me to reduce my price, while doing little to promote or negotiate the property effectively.
No marketing strategy, no weekly reports, no clear plan — just silence and reactive communication.
I felt completely unrepresented and lost confidence in the process.
Based on my experience, I would strongly advise other sellers in Peterborough to think carefully before signing with this branch. You deserve an agency that actually works to sell your home, not one that simply passes messages back and forth

Many thanks to Olly and Tawnee. Good customer service. Communication is key and they both went above and beyond helping me at a worrying time. You were both BRILLANT.

I’ve just bought my first flat in Cambridge through Sharman Quinney. They were a pleasure to work with. Maria was amazing - really calm, helpful and kind throughout the process. It made a big difference, thank you.

Dealt with the Peterborough PE1 branch. Highly unprofessional and inexperienced staff. The man that came out to take photos and allegedly draw up a floor plan, failed to. The photos weren't so bad. No floor plan drawn up for several days, posted our property on their site without the floor plan. When it was done, the floor plan was totally incorrect! Then was promised call backs from the office but received nnone. Reported all this to the Manager Mike who said "take your property off with us then!" ????!!!! Shocking service, I guess if the manager is like that then what else can one expect. Worrying experience

We viewed a property with this company and first of all they were late for the viewing - ok these things happen but no call or no apology. We advised them it was not the property for us but told them it wasn’t price it just wasn’t the one for us, however they have constantly called my partner telling him it’s been reduced and he had repeatedly told them it ISN'T the price.

Now they constantly call my partner asking him if we have sold our house yet and even though he has told them multiple times we are not interested in selling with them they keep calling, so much to the extent he has had to block there number because we feel like it’s borderline harassment!

Will never use again. Have been waiting over 2 weeks now for the Peterborough letting branch to pay me the 6 month upfront rent my tenants have paid but they keep putting me off by firstly saying the account wasn’t active on there side and then once the account was active they stated they have to wait for the accounts department to transfer the money into my bank account with no time scale as to when this will be. Also when they agreed to let my property for me they stated there was a promotion on and the cost would be £450 plus VAT but they charged me £750 plus VAT. Poor communication and no customer service. I have put in a formal complaint.

Instructed SQ Thrapston to sell 2 properties. Was pushed towards their favoured conveyancers, the first I rejected due to terrible online reviews. At viewings their performance was decidedly average; not interested in attending viewings after 5pm. Had one offer which was based on a viewing I did. Once we had accepted an offer the selling office lost interest and passed over to the sales progressor who was generally ineffective. No attention to detail whatsoever and poor/inaccurate communication. Ended up dealing with the agent for our purchase because emailing/calling SQ generally a waste of time. On completion not even a phone call or email thanking us for our business. A lot of our problems in the chain were not their fault but they made a tortuous chain worse by their poor communication skills. Would never use again.

We met Craig,who showed us around the house we were looking at
Very knowledgeable respected the vendor and property.
In short been on the planet a long time and he is the best agent I've ever had to deal with
Thank you Craig

Very disappointed with the whole sales process. It started even before we entered into the contract, when the papers we were sent for signing had the wrong address for the property we were selling. Apparently the system wouldn’t allow them to select the correct address, but as we didn’t want to be seen to be selling someone else’s property we insisted on it being fixed, and after many emails back and forth it turned out it was in fact possible to update it to the correct address. That was just the beginning. It took several weeks to get the property on the market. The agency then published the wrong photos as well as wrong information about the property itself, which, although we spotted it immediately and asked them to take down the ad until the errors had been corrected, stayed up for another three days. Long enough to put potential buyers off. It then took another week if not more to get the agency to correct the ad (on two occasions one error was removed and another one added) and get it back online. During this period the agency were unresponsive and difficult to get hold of and it seemed as though they only made an effort when pushed. We, on the other hand, were growing impatient to get the property on the market after long delays. When the ad was finally up we noticed that the presentation video made up from the photos of the property, still contained the wrong photos, but by this time we were so fed up we just let it slide. What we really wanted was to move to another agency as soon as possible, but since Sharman Quinney has the longest sole agency period of any agencies we’ve encountered (24 weeks compared to the usual 12 weeks), we had no choice but to remain. In the end the property was not sold, they did not seem to make any efforts to market it but instead sat on their hands and waited for business to come to them. We also had no feedback during the process unless when we asked for it repeatedly, not even when we were told several viewings were booked and the potential buyers cancelled were we informed. It’s the worst agency we’ve dealt with and we were happy when we were finally able to move to a more professional one.