Howkins & Harrison Reviews 954

This morning, I had what can only be described as a scrambled-egg-induced social mishap—and I feel compelled to share both the humour and my sincere apology.

While in the middle of cooking breakfast (and very focused on avoiding the dreaded smell of burnt eggs taking over my home), the doorbell rang. Expecting a delivery, I rushed to answer it, only to find a well-dressed young gentleman who politely introduced himself as Drew. Before he could even explain his reason for visiting, I abruptly cut him off—twice—saying I was busy, and quickly shut the door.

The moment I returned to the kitchen, the weight of my behaviour hit me. I realised how dismissive and abrupt I must have seemed, and I immediately felt awful. Determined to apologise, I rushed back outside hoping to find him nearby—but he was nowhere in sight.

A little later, I heard something come through the letterbox. It was a note from Drew, kindly leaving his contact details and explaining his visit. I tried calling but couldn’t get through, so I sent an email apologising for my earlier behaviour. Thankfully, I later managed to speak with him—and I’m so glad I did.

Drew was incredibly understanding, patient, and professional throughout. He listened to my explanation, reassured me, and even had a laugh about my overzealous attempt to prevent a burnt-egg disaster. His kindness completely put me at ease.

I genuinely regret how I handled that initial interaction, but I’m very grateful for Drew’s professionalism and good nature. If I ever find myself answering the door to someone like him again, I’ll certainly handle things very differently.

If you’re looking to work with someone approachable, professional, and genuinely pleasant, I would absolutely recommend Drew Stewart of Howkins & Harrison. He turned what started as an awkward encounter into a really positive experience.

Great experience working with Hawkins and Horrisons, especially with Drew who helped us by solving the issues related gas leaking.

Just purchased my apartment from Howkins & Harrison Ashby, Everything went through smoothly, Excellent communication, very friendly, Jackie & team couldn't do enough for me. I would totally recommend Howkins & Harrison in Ashby.

He helped me solve my issues in the property ☺️

Thanks again Howkins and Harrison for your great service. Jackie organised maintenance work at my property very promptly with a reputable and efficient contractor. Very much appreciated!

Howkins & Harrison helped me sell my property. As my main point of contact and leading the valuation and selling process, Clair was outstanding, professional and always available to help. Just to mention as an example; during the evaluation of the property, she was not pushy or overselling or over promising. Rather she tells things as they are, which in my personal experience it is a very rare and appealing quality in this industry. She was also reliable throughout the process, til completion.
Julie and Helen were also good members of the team from whom I received a lot of support. I happily recommend the Rugby office to anyone wanting to sell and/or buy a house in this area.

I would like to thank Martin and his staff at the Towcester branch for their charming and cheerful service.
The team have dealt with the sale of several residential and commercial properties for me in the last year. None of the sales were straightforward but their approach was highly efficient. I live a long way from Towcester and it was good to feel that they were entirely trustworthy.

Fantastic customer service from Sarah at the Ashby branch.
Nothing was too much trouble,even over the bank holiday weekend Sarah made herself available so my partner was also able to take at look at a property we liked(as his hours are unsociable)
This was our only chance to view together.

Brilliant customer service,thank you so much. Sophie ☺️

Evie provided an outstanding level of service throughout the entire process. From start to finish, she was professional, responsive, and incredibly supportive, making what could have been a stressful experience feel smooth and manageable.

Her communication was clear and consistent, and she took the time to answer any questions I had, ensuring I felt confident at every stage. It was evident that she genuinely cares about delivering a high standard of service and going the extra mile for her clients.

I couldn’t have asked for a better estate agent. They went the extra mile and nothing was too much trouble.
Shout out to David Clarke and Jessica.
I would definitely recommend.
Thank you *****

Massive thank you to all the residential sales staff at the Rugby H&H branch. They smoothly guided me through the sales process from start to finish, and managed the (unconventional) buyer. Julie was always swift to reply to communications and gave helpful practical advice when requested. Everyone was polite and professional. Smart, polished, charming without being too smooth for comfort.

I would have liked the staff to answer the phone with their name, not just "H&H". I had to ask / guess who I was talking to when I rang in - Julie / Claire / Jayne / etc.

An extremely professional and friendly Estate Agent, who kept me up to date at every stage of my sale. Would highly recommend.

Thank you team!

David sold a house for me late last year & I have only got great feedback from the service I received. Very professional throughout & kept me informed during the whole process & very satisfied with the outcome. Would highly recommend.

I was initially interested in purchasing a property marketed by H&H Daventry, and was advised that selling my own home with H&H would help motivate them to progress my purchase... This gave me some initial red flags, but I decided regardless to give their Northampton branch the opportunity to market my property.

The property I was hoping to buy had clearly been presented with professional photography, and I was told they had outsourced a pro photographer, so I expected a comparable standard for my own home. Unfortunately, the reality was very different.

The photos taken of my property were extremely poor quality. They were shot by the Northampton sales manager on a basic camera phone, with poor angles throughout and questionable choices in the final selection of images. For example, the living room, one of the largest and most appealing spaces in the house, was not included at all. No apparent editing or enhancement had been applied, which was particularly noticeable given the dull, dark conditions on the day.

The images were nowhere near a professional standard, and I declined to have the listing go live as a result. Additionally, a “For Sale” sign was placed outside my property without my consent, which I would have declined due to privacy concerns.

My partner happens to be a professional property photographer, and he fully agreed that the images were completely unsuitable for marketing a home.

Given that I would potentially have been paying close to £5k in fees, I found it unacceptable that such a fundamental aspect of the service was handled so poorly and cheaply.

After this, I also got several junk letters in the post, asking if I was interested in selling with them.

Overall, I was left with the impression that the Northampton branch made assumptions about me as a solo female seller in my early 30s, and perhaps thought they could take advantage of me. They did not apply the level of care, effort, or professionalism I would expect.

Based on my experience, I absolutely would not recommend their services, and I decided not to purchase the original house either, which I notice has now been taken off the market as unsold.

H&H lost me as a buyer, seller and permanent customer, and also the potential to have made around £10k!

Great to work with and very helpful with any questions. Very pleased

Lisa is one of the best lettings agents I have been lucky enough to find. Nothing is too much trouble, professional and personable. If you have one unit or multiple I would highly recommend.

Kelly peterwood. Mark Glenn and Evie have been exceptional in taking care of everything involving the renting of my property.

They were always happy to help with any queries I had.
They are all very knowledgeable about the rental process.
First class service

I rented a property and Lisa dealt with the whole process. Lisa could not have been more helpful, she made the whole process so quick and simple for me. Definitely recommend

Me and the wife had 3 days until completion of sale (out the blue) we were panicking about finding a home to rent and as soon as we contacted Sarah and the team they had us in a beautiful home in 4 days! They were absolutely fantastic throughout the process and very understanding of our circumstances. I would say it’s the best estate agent we’ve ever dealt with. Would highly recommend ⭐️ ⭐️⭐️⭐️⭐️

The team was brilliant at there job dealt with any enquiry quickly.would recommend them .Linda and Nadine are so helpful thank you both