Howkins & Harrison Reviews 

1,022
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently praise the dedicated local team for being exceptionally helpful, highly professional, and extremely quick to respond to any questions or maintenance issues. Many consumers note that staff members consistently go above and beyond to make buying, selling, or renting properties as smooth and stress-free as possible. However, some people mentioned experiencing frustrating communication delays, unreturned messages, and occasionally encountering unprofessional behavior during property viewings. A few reviewers felt completely unsupported when dealing with certain agents who were difficult to reach or entirely unresponsive to follow-up emails.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the friendly, helpful staff who... See more

Response time

Reviewers mention positive feedback about response time, highlighting that customers consistently receive... See more

User experience

Customers had positive experiences with user experience, highlighting how helpful staff members made property... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heartfelt thanks to David Clarke @ the Northampton office, whose wealth of experience, expertise and friendly support and tenacity played a vital role in securing the sale of our house. Everything was... See more

Rated 5 out of 5 stars

Just a quick note to say a big thank you to Vikki @ Howkins and Harrison Northampton branch for being so helpful in finding a contractor to come and fix our oven that decided to stop working just... See more

Company replied

Rated 5 out of 5 stars

I’ve been with howkins and Harrison around 13 years there service has always been great .. since Drew has joined the team I feel this service has got even better Drew really goes out of his way... See more

Company replied

Rated 5 out of 5 stars

Having just exchanged, I wanted to praise the Ashby De La Zouch Howkins and Harrison. They made everything as easy as possible, and could not have been more helpful. Especially Jackie who was brilli... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Founded in 1888, Howkins and Harrison is an established firm of property advisers committed to helping clients in the residential, commercial and rural sectors. Offices in Rugby, Northampton, Daventry, Atherstone, Towcester, Lutterworth, Ashby de la Zouch, Henley-in-Arden and London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(1,022)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

A huge thank you to Nicole @ Daventry…

A huge thank you to Nicole @ Daventry for a great experience and a quick turn around! Everything was easy, well prepared and explained, process was quick and easy and Nicole was friendly, approachable and professional throughout! Thanks to all the staff that helped when contacting the office. Would definitely recommend.

August 27, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Howkins & Harrison (Atherstone Branch)

The Howkins & Harrison team were proactive and engaged every step of our sale transaction. Thoughtful, helpful and pragmatic when dealing with the buyer requests.
Results driven and extremely professional with an approachable style.
I would recommend using them in the future.

August 18, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

House sale through Howkins & Harrison

We sold our house earlier this month with Howkins & Harrison and all of the team were friendly, helpful and professional. Julie initially came to value the property, with Clair taking over communication once the house was on the market. Claire was brilliant, one step ahead of everyone in the process. Although it took nearly a year through to completion, with many hiccups along the way Clair was giving us regular updates ensuring we were fully informed at every point. We achieved the best outcome in a difficult market, supported by great marketing. The level of professionalism and communication I have received has been second to none. I would highly recommend H&H without hesitation. Thank you Clair.

August 19, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Excellent estate agents

Excellent estate agents, amazing experience in our home. Drew Stuart is proffesional and helpful. Everyone is so friendly on the phone and in office. Got my full security deposit back which is unheared of.

August 19, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Nicole Ashenden in particular was so…

Nicole Ashenden in particular was so helpful arranging viewings, changes, negotiations, communication was excellent and Nicole kept me updated at every step for a completely smooth and stress free process. Thank you Nicole!

August 17, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Outstanding

Outstanding. Genuinely experts in the local area for knowledge and advice. We achieved the best outcome in a difficult market, supported by great marketing. I especially appreciate the way Maddie and her colleagues took the time to understand my property and area benefits in order to maximise any inquiries. And our experience of the sales process following sale was excellent.

August 17, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Easy and simple

It was a fantastic experience from start to finish. Lisa was so kind and helpful and made both the viewing and the entire application process very easy. Not to mention the rest of the team that I interacted with over phone and email. Their online service made it super easy to sort everything out.

July 31, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

I had issues with my washing machine…

I had issues with my washing machine called in the morning and this was fixed for me by 2pm. Really great service, friendly and a quick response

August 11, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Lisa from Atherstone branch was a great…

Lisa from Atherstone branch was a great help in showing us the property and getting us in as quickly as possible as we wanted to move quickly, she was both personable & professional and has been a great on going support since we moved in!

June 2, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Rental property

We have a property which we rent through Howkins & Harrison which has undergone some repairs and refurbishment. Kieran at the Atherstone office was fantastic, he helped organise all the works, understood issues that occurred during the process and responded and resolved them quickly, with exceptional professionalism and integrity. He has been amazing for us to get the project done and putting the property back on the market. Highly recommended! Super work Kieran 🌟✨🌟

July 6, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Atherstone Office, H&H, highly commended

Lisa Kavanagh and her colleagues at Atherstone have been excellent in all matters regarding my property.
I would like to thank them all for their attention to detail and professionalism over the years in both lettings and sale.

July 25, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

I am glad I chose this letting agency

I am glad I chose this letting agency. Evie and Vicky have been very helpful throughout our process of moving in to our new rented flat. I hope to continue with their brilliant service :)

July 15, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 1 out of 5 stars

Tried to delete my review first

Before responding here, you first reported my review to Trustpilot and attempted to have it removed. Only after that failed did you come back with this public statement. That tells readers exactly how you handle criticism: silence it first, address it second.

You claim my experience of being treated differently is "completely and utterly unfounded" — yet you provide no detail of this "thorough review": who conducted it, what was examined, or why the delays I experienced were reasonable. A one-line denial is not an investigation.

Blaming the landlord for the delays does not explain why my chasers went unanswered for extended periods, nor why the process dragged on far beyond what your firm quotes. I stand by every word of my review. It reflects my honest, first-hand experience of how I was treated as an applicant — and I would urge anyone reading this exchange to note that your first instinct was to try to delete it.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Lisa made my move in very easy

Lisa (Swinnerton) made the experience of moving to my lovely temporary home, very seamless and easy. Arranging a rental was something I hadn't been involved with for years and all the regulations changed in May this year (2026). But from quickly arranging a viewing with a very cheerful reception, through to moving in, it was made as seamless as possible; with all inventory and contract paperwork dealt with swiftly and efficiently. Probably the greatest attribute for me is that Lisa is always available as soon as possible (usually immediately) to speak with on the phone if there are queries. This is so unusual in this 'Robot' age of AI. My contract and payment arrangements needed to be coordinated through my house insurance policy and this was no easy task. But Lisa was always at hand to try to help with getting this arrangement to work. Very pleased with Howkins and Harrison and with Lisa. I would recommend them without hesitation.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

"Professional

"Professional, efficient, and reliable service" As a New Landlady I was concerned about all the new T&C's that came out in May of this year" Lisa Swinnerton from the Atherstone office took all the stress away. I am extremely happy with her service, and the team. Less than a week it took for Lisa to find a tenant. Vetted and handling all the necessary paperwork. The team is proactive, dealing with tenant queries directly, and they always ensure rent is processed instantly. Great peace of mind!"

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Professional and polite. Realistic valuations and good marketing strategies.

Nadine was very helpful and I would recommend H&H to anyone looking to buy or sell property

July 5, 2026
Unprompted review

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