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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product promising and appreciate its ability to deliver real value, with some highlighting the realistic emotions and natural-sounding actors in their videos. They also frequently praise the customer support for being attentive, responsive, and genuinely helpful, often exceeding expectations and making content creation more efficient. However, some customers also noted significant issues with the pricing, finding it excessively high for the limited credits provided and the quality of the output. There are also complaints about slow video generation times, buggy performance, and product features not working as expected, such as product uploads or text input. Additionally, a number of reviewers reported a complete lack of response from customer service, leading to frustration and difficulty in resolving issues or cancelling subscriptions.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the tool intuitive and easy to... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Price

Customers consistently express dissatisfaction with the pricing, often describing it as expensive,... See more

Product

People report ambiguous experiences with the product, with some reviewers praising its realistic output and... See more

Response time

Consumers find response times to be ambiguous, with some reviewers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonethele... See more

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 1 out of 5 stars

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora. The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately r... See more


2.8

Average

TrustScore 3 out of 5

139 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Great tool and support but be careful!

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonetheless, be careful with the usage of your credits. We made a lot of errors which cost €10 (1 credit) each. So read carefully how to use each option and watch tutorials before you begin creating something.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Buggy and slow

Buggy, slow, doesn't look real for most of the actors when they speak.. Also I lost all my videos suddenly for no reason (I spent credits for it). Certainly not worth 100$

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

I've used every AI UGC platform and…

I've used every AI UGC platform and Arcads has been the best, by far. They make the most realistic videos; the mouths sync up the best, the audio is the most realistic, and they back it up with great support.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Classic bait and switch

Avoid, I decided to create an account because the ads claimed it was free to try, great videos, etc, etc. After I decided to try and create my account, had to fill a very long questionnaire only to be met with a paywall asking for $110 USD, no free trial, one video credit to test or something, they simply provide a demo video similar to the one in their ads, felt scammed and left the website

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

The platform works great

The platform works great! I was able to pick avatars and put the scripts in and get it processed. The customer service is excellent they respond fast to emails.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

The support is great

The support is great, quick to reply and offer support on the platform and features. High quality ads that are great. Our metrics across the board have soared up.

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Not as good as they pitch it to be

They pitch it and have creators review it in a certain light, but the voices and ai creators do not move and/or sound natural. They do not offer you a trial and force you to pay $110 before you try anything. They know its not great which is why theres a pay wall. NO opportunity for a refund

April 30, 2025
Unprompted review
Rated 2 out of 5 stars

Overpriced creative ai tool not worth the hype

This is a classic video ai creative tool that is overpriced and locks features behind more and more expensive paywalls. It is OK for a basic video ai creation, but you will 90% need to use other tools to actually get a final output. I wouldn't recommend this at it's base value. Worth testing, and can imagine some specific use cases.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Pricing was only available upon creating an account, which appears to be excessive on its own, let alone considering the heavy usage limitations. As others have pointed out, the product is not ready and it all feels much like a scam than a good product. Also, not worth trusting all the LinkedIn hype... loads of AI bots in the threads.

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

totoal joke

very bad platform, they promot to get your 1st video free them when you create an account they ask you for money, how can i test this without paying, you cant lol. totoal joke

April 18, 2025
Unprompted review
Rated 4 out of 5 stars

Good Product, Great Customer Support

While the product can improve (this is general feedback for all AI companies solving video gen at this point), there is a solid offering and use case for brands. Customer support is fast (with the help of bots) and more importantly, empathetic (helped me manage a deadline). As soon as the bot can't resolve, a human customer rep swoops in to help.

April 2, 2025
Unprompted review

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