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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product promising and appreciate its ability to deliver real value, with some highlighting the realistic emotions and natural-sounding actors in their videos. They also frequently praise the customer support for being attentive, responsive, and genuinely helpful, often exceeding expectations and making content creation more efficient. However, some customers also noted significant issues with the pricing, finding it excessively high for the limited credits provided and the quality of the output. There are also complaints about slow video generation times, buggy performance, and product features not working as expected, such as product uploads or text input. Additionally, a number of reviewers reported a complete lack of response from customer service, leading to frustration and difficulty in resolving issues or cancelling subscriptions.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the tool intuitive and easy to... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Price

Customers consistently express dissatisfaction with the pricing, often describing it as expensive,... See more

Product

People report ambiguous experiences with the product, with some reviewers praising its realistic output and... See more

Response time

Consumers find response times to be ambiguous, with some reviewers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonethele... See more

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 1 out of 5 stars

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora. The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately r... See more


2.8

Average

TrustScore 3 out of 5

139 reviews

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Rated 1 out of 5 stars

They took my money and ghosted me

They took my money and ghosted me. I paid for two video editing services for $88 each, and they took my money and ghosted me. Plus, their AI videos are junk except for one "actor" Helen. What a waste of money, no communication - they just ignore me on chat and via email. I filed two chargebacks to try to get my money back.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

WAY cheaper than UGC

I’ve been using Arcads for my skincare brand ads for months now, it’s so cost effective and ends up being WAY cheaper than paying for a UGC creator. The quality of the AI actors is insane. The fact I have control over it makes it so much better too, the staff are so helpful, and I like what they’re gonna implement to it in the future! If you have an ecom brand, please dont miss out on this opportunity.

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

Total joke run away from arcads its total crap

Total joke, it can't even say "Ai" - here is a video (wont let me post the video of how bad it is) - now the best part is I had to pay over $10 for the privilege of re-writing my script to say "A i" instead of "Ai" which is the only way to get their bot to say that word correct. I get it, i've dealt with this on other tools, the issue is they are way over priced and every edit is $10+ again, and its an endless attempt to upsell you through the paywall to higher tier. You have to pay $100 to actually sample it, no trial, no test, because they know you will run. IT keeps trying to get you to upgrade higher to pro to unlock the real stuff. And it charges money for its own mistakes like not saying the word "Ai" properly. RUN AWAY THIS IS A JOKE!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Greatest AI product we've used so far!

Greatest AI product we've used so far!
Support is responsive and genuine.
I recently had the opportunity to use Arcads.ai, and I must say, it has transformed the way I create my Facebook ads. The ease of use is remarkable; even for someone with limited video editing experience, the platform offers a user-friendly interface that allows for seamless creation of stunning AI video ads.
The customization options are extensive, enabling me to tweak elements to match my ad’s aesthetic without sacrificing quality.
Furthermore, This tool has significantly improved my ad performance and ROI.
Overall, this great product from Arcads not only saves time but also enhances creativity and effectiveness in advertising. I highly recommend it to anyone looking to elevate their marketing strategy and engage their audience through AI video content.
Good Job guys!

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is insanely good

Customer service is insanely good! Product is also good with some hiccups but the customer service sorts out any issues within minutes! Special shout out to Nilo on the customer service team!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Arcads is such a beautiful service for…

Arcads is such a beautiful service for solo creators… I always had ideas on what ads for my SaaS would look like, but never had the time or money to actually facilitate it.

Arcads is a playground for creating your dreams ads! You can test 10 creatives for such a low price…. And one successful ad can change your life.

Not to mention their support is quick, responsive, and forgiving

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Best AI UGC tool

I love Arcads, it's the best tool to create AI UGC by far!

They have A TON of actors in the library!

In my case I needed senior AI actors (55+) and they have 100+ of those which usually are very hard to find.

The actors are also super organic, and very engaging.

The team is super reactive, and a pleasure to work with.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

I just love using Arcads.ai

I just love using Arcads.ai, we doubled our ads profit using this tool.
It just went from being a nightmare to find good UGC creator to make one video into making a dozen top performing ads per week.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

horrible customer service

horrible customer service. or should i better say "no customer service"? 4 requests from my end in 2 weeks. all ignored plus they charged me a day before new subscription starts. i asked 4x for refund and got ignored. now thankfully my bank stepped in and will claim the money back from these frauds. AI videos are also terrible. you will have to pay on top for making them better. not worth at all the price

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Service and Accents Only USA

Terrible Service and Accents Only USA. I paid over NZD 200 per month, the accents do not work, and the processing is very slow. This platform is a total con as is shows their customer care people are online but they never reply. So, I'm asking for a charge back on my credit card. DO NOT use this service

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of dealing…


I recently had the pleasure of dealing with Romain from Arcads.ai, and I wanted to share my experience with others who might be considering their services. Here's my comprehensive review, touching on various aspects of their offerings:

Arcads.ai offers a sleek, intuitive user interface that is both aesthetically pleasing and easy to navigate. From the moment I logged in, I found the platform to be user-friendly, with clear instructions and helpful tooltips guiding me through each feature. The layout is well-organized, making it simple to find and use the various tools available.

One of the standout features of Arcads.ai is its robust set of tools designed to streamline and enhance advertising campaigns. The AI-driven insights provided valuable data that helped me optimize my ads for better performance. The platform supports a wide range of ad formats and channels, which is a huge plus for anyone looking to diversify their advertising efforts. Additionally, the automation features saved me a significant amount of time by handling repetitive tasks efficiently.

In terms of performance, Arcads.ai exceeded my expectations. The AI algorithms provided accurate predictions and actionable insights that directly contributed to the improvement of my campaign metrics. I saw a noticeable increase in engagement and conversions, which I attribute to the data-driven recommendations and optimizations suggested by the platform.

Arcads.ai's customer service deserves special mention. Whenever I encountered an issue or had a question, their support team was prompt, courteous, and highly knowledgeable. They provided clear and concise answers, often going above and beyond to ensure that my concerns were addressed. The live chat feature was particularly helpful for getting quick responses, and I appreciated the follow-up emails to ensure my issues were fully resolved.

The pricing model of Arcads.ai is competitive and offers good value for the comprehensive suite of tools and services provided. While it might seem a bit steep for small businesses or startups, the return on investment justifies the cost. The various subscription tiers allow for flexibility, enabling users to choose a plan that best suits their needs and budget.

While my overall experience with Arcads.ai has been positive, there are a few areas where I believe there is room for improvement. Firstly, the onboarding process could be more streamlined. A more detailed tutorial or a series of onboarding webinars would be beneficial for new users to get up to speed quickly. Secondly, although the platform is generally responsive, there were a few instances where it lagged slightly during peak usage times. Enhancing the server capacity or performance optimization could help mitigate this issue.

In conclusion, Arcads.ai is a powerful and versatile platform that delivers on its promises. The user-friendly interface, coupled with advanced features and excellent customer service, makes it a top choice for anyone looking to optimize their advertising campaigns. Despite a few minor areas for improvement, my experience has been overwhelmingly positive, and I would highly recommend Arcads.ai to marketers and advertisers seeking a reliable and effective AI-driven solution.

June 29, 2024
Unprompted review
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