ARCTIC - GmbH Reviews 370

TrustScore 5 out of 5

4.8

Bevenroder Str. 149, 38108 Braunschweig, Niedersachsen, DE


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See what reviewers are saying

Rated 5 out of 5 stars

(English weil ich Niederländisch bin) Bought a liquid cooler around 3 years ago and never had problems with it until recently when one of the fans starting making a noise. I shot a video of the nois... See more

Rated 5 out of 5 stars

Best customer service I got in a long time: - Very quick response time - Customer support always fast and friendly - Replacement fan sorted out in less than a week

Rated 5 out of 5 stars

I have used Arctic products since 2008. I used them for silent, performance and cost. Now was first time when I needed help and Customer Service shined. They respond immediatley and fix the issue in... See more

Rated 5 out of 5 stars

Arctic customer support is probably the best I’ve dealt with in recent months. Their responses are prompt, and their solutions are immediate and hassle-free, with no unnecessary questions asked. I w... See more


Company details

  1. Computer Accessories Store
  2. Computer and Accessories Store
  3. Water Cooler Supplier

Written by the company

ARCTIC is a leading manufacturer of low-noise PC coolers and components and has initiated and sustainably shaped the trend towards quiet cooling systems. In addition to an extensive range of CPU coolers and fans, ARCTIC offers high-quality monitor arms and wall mounts as well as practical equipment. The company, led by founder Magnus Huber, with locations in Germany, Hong Kong and the USA, convinces PC enthusiasts in more than 45 countries with innovative and user-friendly products, high quality and fair prices. For 20 years, ARCTIC has stood for pleasant computer work, the best service and personal support.


Contact info

  • Bevenroder Str. 149, 38108, Braunschweig, Niedersachsen, Germany

4.8

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very very good product

Very good product, top freezer with lot of silent !
A must have for any of my next future builds.

August 29, 2022
Unprompted review
ARCTIC - GmbH logo

Reply from ARCTIC - GmbH

Hi Chris, thank you for your great feedback. We will be glad to welcome you as a customer again soon.

Your ARCTIC Team

Rated 1 out of 5 stars

Shop dont work

Shop dont work, I cant buy by credit card!!!!!!!!!!!!

August 30, 2022
ARCTIC - GmbH logo

Reply from ARCTIC - GmbH

Thank you for your review, Bart. We apologise for the inconvenience. Our payment provider had an issue with the card payments, this has now been resolved and you can now place and pay your order.

If you have any questions or if we can help you in any other way, we are of course at your disposal and stay safe!

Your ARCTIC Team

Rated 5 out of 5 stars

Best 360 aio in terms of price…

Best 360 aio in terms of price performance. I don't need lights only performance and silence. That's what's this cooler is doing. Thanks Arctic.

August 30, 2022
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Reply from ARCTIC - GmbH

Ciao Szekely Adrian, thank you for sharing your great review. We hope you have fun with your Liquid Freezer II 360.

Your ARCTIC Team

Rated 4 out of 5 stars

The website was easy to use and the…

The website was easy to use and the support was able to answer my questions fast and rather uncomplicated. I bought an item over amazon but i was able to add the product to my msi account. Unfortunately refunds are only possible trough amazon if you bought the item there which made it complicated because amazon said i should contact msi support etc. but at the end i am very happy and that i could get a full refund for my product…

August 20, 2022
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Reply from ARCTIC - GmbH

Thank you for your great review, Iris. We are very pleased that you were satisfied with our service and the associated support. We wish you all the best for the future and if you need any other help, we will be happy to assist you.

Your ARCTIC Team

Rated 5 out of 5 stars

Fast delivery and good product

Fast Shipment, delivered on time with a tracking to follow the item.

Good product, the liquid cooler I bought keeps my Cpu very cool all the time.

August 20, 2022
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Reply from ARCTIC - GmbH

Hi Yves, thanks for taking time to review and comment. We hope you enjoy your new Liquid Freezer and stay safe!

Your ARCTIC Team

Rated 5 out of 5 stars

Cool product!

Great product at a very good price! My cpu is at nice 48c while playing games!

August 8, 2022
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Reply from ARCTIC - GmbH

Hi Eoin, thank you for sharing your great review. We hope you have fun with your new P12 Fans. :) Your ARCTIC Team

Rated 5 out of 5 stars

perfect and fast service!

Again, everything perfect and fast service!
Thanks very much!

August 5, 2022
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Reply from ARCTIC - GmbH

Hi C., thank you for your perfect feedback. We will be glad to welcome you as a customer again soon and stay safe. :) Your ARCTIC Team

Rated 4 out of 5 stars

I got a liquid freezer ii 360 off ebay…

I got a liquid freezer ii 360 off ebay but it didn't arrive with the am4 installation kit. I opened the ticket late July and the ticket wait time to resolve was around 2 weeks, 10 days assuming customer service isn't operating over the weekends. Unfortunately from my understanding customer service is short on team members so a wait time is to be expected, but the team member is fantastic and helpful. I will again ammend and update the review when I can install the aio and get the right numbers.

August 2, 2022
Unprompted review
ARCTIC - GmbH logo

Reply from ARCTIC - GmbH

Thank you for your great review, Richard. We are very pleased that you were satisfied with our service and the associated support. We wish you all the best for the future and if you need any other help, we will be happy to assist you. Your ARCTIC Team

Rated 5 out of 5 stars

Arctic P14 fans

Ordered several P14 fans.
Great quality and price.
Easy payment and quick delivery.

Great!

July 28, 2022
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Reply from ARCTIC - GmbH

Hi Michael, thanks for taking the time to review and comment. We hope you enjoy your new P14 Fans and stay safe! :) Your ARCTIC Team

Rated 5 out of 5 stars

Shipped quickly

Shipped quickly, all great! Not 100% satisfied with product, but I guess thats on me for cheaping out :)

July 21, 2022
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Reply from ARCTIC - GmbH

Hi Marcus, thank you for sharing your great review. Your ARCTIC Team

Rated 5 out of 5 stars

Arctic X1-3D: very nice product and excellent customer support

I bought an Arctic X1-3D, a well-priced and sturdy arm for my monitor, a 34" wide screen. I can mount it at the corner of my desk for an even cleaner look. So I'm very happy with it.

Now, I also ordered a vesa mount for my Dell docking station. I didn't expect it to be compatible with any of the above, but with some minor cutting in the docking station mount I was able to mount it in between the Arctic X1-3D and my screen, however, because of the non-standard order of mounting parts, it was way more difficult to mount the arm to the screen and mount. Doing this I've damaged Arctics VESA mount and the screws - which was totally my own fault! I've contacted Arctic support and asked if they maybe still had a spare vesa mount and screws for my mount (as I couldn't find that spare part on their website). They helped me out very quickly and sent me a replacement VESA mount with screws. So I'm super happy with that! Now I just need a second person to help me mount my hacky construction properly.

July 19, 2022
Unprompted review
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Reply from ARCTIC - GmbH

Thank you for your perfect review, Joost. We are very pleased that you were satisfied with our service and the associated support. We wish you all the best for the future and if you need any other help, we will be happy to assist you. Your ARCTIC Team

Rated 5 out of 5 stars

Absolutely satisfied

As always, fast delivery and great product for an awesome price.

July 19, 2022
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Reply from ARCTIC - GmbH

Thank you for your great rating, Tibor. We are proud to be able to rely on your experience, thank you for that! Your ARCTIC Team

Rated 5 out of 5 stars

Great!

Best prices ans extremely fast shipping

July 13, 2022
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Reply from ARCTIC - GmbH

Thank you for sharing your perfect rating, Timi and stay safe! Your ARCTIC Team

Rated 5 out of 5 stars

A very friendly & efficient company…

A very friendly & efficient company with excellent products at a reasonable price.

July 12, 2022
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Reply from ARCTIC - GmbH

Hi Hans, thank you for your great feedback. We will be glad to welcome you as a customer again soon. Your ARCTIC Team

Rated 5 out of 5 stars

Review Review review

Thx
Thx
Thx
Test
Test
Test

July 4, 2022
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Reply from ARCTIC - GmbH

Thank you for sharing your great recension, KarUwe. Your ARCTIC Team

Rated 5 out of 5 stars

Thank you for the easy and on point…

Thank you for the easy and on point support to find the right mounting solution for lga1700 and my liquid freezer!!!

The fast shipment and all the included screws made big difference;-9

Please keep the support up even for older solutions if they can physically work to keep the wasted good coolers off the landfill!!

Support is always amazing even with the pictured manuals and options provided!!

June 24, 2022
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Reply from ARCTIC - GmbH

Thanks for the awesome review, Moritz! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Your ARCTIC Team

Rated 5 out of 5 stars

The best customer service I have ever…

The best customer service I have ever experienced!
Thanks to all the team, specially to Henri.

May 23, 2022
Unprompted review
ARCTIC - GmbH logo

Reply from ARCTIC - GmbH

Hi Silva, thank you very much for your great review. We are very happy that our colleague Henri was able to help you. Please let us know if there is anything else we can help with. Your ARCTIC Team

Rated 5 out of 5 stars

Customer support

I bought 10 of these fans for my mining rig. As a result of my own fault, 1 of the fan blades of 1 broke. After a misunderstanding, they have contacted me and offered a replacement fan for free. Thank you.

May 17, 2022
Unprompted review
ARCTIC - GmbH logo

Reply from ARCTIC - GmbH

Hello Alp,

We are sorry to hear about this! There seems to have been a mistake. Do you have your ticket number again so that we can look into the matter? We apologise for the inconvenience and look forward to hearing from you.

Best regards
Your ARCTIC Team

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