(English weil ich Niederländisch bin) Bought a liquid cooler around 3 years ago and never had problems with it until recently when one of the fans starting making a noise. I shot a video of the nois... See more
Location
Switch locationBevenroder Str. 149, 38108 Braunschweig, Niedersachsen, DE
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Best customer service I got in a long time: - Very quick response time - Customer support always fast and friendly - Replacement fan sorted out in less than a week
I have used Arctic products since 2008. I used them for silent, performance and cost. Now was first time when I needed help and Customer Service shined. They respond immediatley and fix the issue in... See more
Arctic customer support is probably the best I’ve dealt with in recent months. Their responses are prompt, and their solutions are immediate and hassle-free, with no unnecessary questions asked. I w... See more
Company details
Written by the company
ARCTIC is a leading manufacturer of low-noise PC coolers and components and has initiated and sustainably shaped the trend towards quiet cooling systems. In addition to an extensive range of CPU coolers and fans, ARCTIC offers high-quality monitor arms and wall mounts as well as practical equipment. The company, led by founder Magnus Huber, with locations in Germany, Hong Kong and the USA, convinces PC enthusiasts in more than 45 countries with innovative and user-friendly products, high quality and fair prices. For 20 years, ARCTIC has stood for pleasant computer work, the best service and personal support.
Contact info
Bevenroder Str. 149, 38108, Braunschweig, Niedersachsen, Germany
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Very very good product
Very good product, top freezer with lot of silent !
A must have for any of my next future builds.

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Best 360 aio in terms of price…
Best 360 aio in terms of price performance. I don't need lights only performance and silence. That's what's this cooler is doing. Thanks Arctic.

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The website was easy to use and the…
The website was easy to use and the support was able to answer my questions fast and rather uncomplicated. I bought an item over amazon but i was able to add the product to my msi account. Unfortunately refunds are only possible trough amazon if you bought the item there which made it complicated because amazon said i should contact msi support etc. but at the end i am very happy and that i could get a full refund for my product…

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Fast delivery and good product
Fast Shipment, delivered on time with a tracking to follow the item.
Good product, the liquid cooler I bought keeps my Cpu very cool all the time.

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Cool product!
Great product at a very good price! My cpu is at nice 48c while playing games!

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Reply from ARCTIC - GmbH
I got a liquid freezer ii 360 off ebay…
I got a liquid freezer ii 360 off ebay but it didn't arrive with the am4 installation kit. I opened the ticket late July and the ticket wait time to resolve was around 2 weeks, 10 days assuming customer service isn't operating over the weekends. Unfortunately from my understanding customer service is short on team members so a wait time is to be expected, but the team member is fantastic and helpful. I will again ammend and update the review when I can install the aio and get the right numbers.

Reply from ARCTIC - GmbH
Arctic P14 fans
Ordered several P14 fans.
Great quality and price.
Easy payment and quick delivery.
Great!

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Shipped quickly
Shipped quickly, all great! Not 100% satisfied with product, but I guess thats on me for cheaping out :)

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Arctic X1-3D: very nice product and excellent customer support
I bought an Arctic X1-3D, a well-priced and sturdy arm for my monitor, a 34" wide screen. I can mount it at the corner of my desk for an even cleaner look. So I'm very happy with it.
Now, I also ordered a vesa mount for my Dell docking station. I didn't expect it to be compatible with any of the above, but with some minor cutting in the docking station mount I was able to mount it in between the Arctic X1-3D and my screen, however, because of the non-standard order of mounting parts, it was way more difficult to mount the arm to the screen and mount. Doing this I've damaged Arctics VESA mount and the screws - which was totally my own fault! I've contacted Arctic support and asked if they maybe still had a spare vesa mount and screws for my mount (as I couldn't find that spare part on their website). They helped me out very quickly and sent me a replacement VESA mount with screws. So I'm super happy with that! Now I just need a second person to help me mount my hacky construction properly.

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Reply from ARCTIC - GmbH
A very friendly & efficient company…
A very friendly & efficient company with excellent products at a reasonable price.

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Thank you for the easy and on point…
Thank you for the easy and on point support to find the right mounting solution for lga1700 and my liquid freezer!!!
The fast shipment and all the included screws made big difference;-9
Please keep the support up even for older solutions if they can physically work to keep the wasted good coolers off the landfill!!
Support is always amazing even with the pictured manuals and options provided!!

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The best customer service I have ever…
The best customer service I have ever experienced!
Thanks to all the team, specially to Henri.

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Customer support
I bought 10 of these fans for my mining rig. As a result of my own fault, 1 of the fan blades of 1 broke. After a misunderstanding, they have contacted me and offered a replacement fan for free. Thank you.

Reply from ARCTIC - GmbH
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