ARCTIC - GmbH Reviews 370

Bought a new motherboard that the top nvme heatshrink interfered with the pump on my artic freezer 3 420 mm aio, artic sent me out a heatshrink that would fit as as stated by themselves, I can't thank them enough for the excellent customer service once more.

Had an issue with the pump where it wasn't working, contacted arctic and was responded by Dominic. He helped me with the return and was replaced under warranty.

Dominic is an asset to your team, please give him a pay rise.

Had some weird noise VRM fan problems with my new LF3 420 Pro AIO. I contacted their support to ask for guidance and help. They swiftly shipped a new VRM fan for free no questions asked! Very pleased with smooth and hassle free experience. This is how it should be done.

I bought a x870e Hero motherboard. The heatsink on the motherboard did not fit with the Arctic AIO cooler I bought. I let Arctic know and they sent me their own Arctic Heatsink to replace the one on my motherboard and now everything fits nicely.

Thanks!

Excellent Support and Lightning-Fast Service!

I recently installed an Arctic Liquid Freezer in my new build, and the whole process went smoothly thanks to Arctic’s great design and clear instructions. The cooler fits perfectly and performs exceptionally well — my CPU temperatures have never looked better.

What impressed me the most was Arctic’s customer support. I needed an SSD heatsink, and they shipped it to me incredibly fast, straight to my door. The communication was quick, friendly, and professional, making the whole experience stress-free.

It’s rare to see a company that combines excellent products with such responsive and helpful support. Highly recommended!

I had lost a mounting bracket for the liquid freezer 3. I contacted support just in the off chance they would see me a new one. But the support assistant responded with the offer and shipment of the brackets free of charge. The entire interaction was quick and painless. I know I'll be buying all my CPU coolers from them.

Fast response and great support with a fan of one of my arctic liquid freezer II 360

I've bought an Arctic liquid freezer III 420 and I'm very satisfied with it.
Also, I had an issue with M.2 Ssd heatsink and Arctic provided it to me absolutely free of charge.
Also, I wanted to apply push-pull mode on my AIO and I asked their support could they send me longer screws for the additional fans and they did it.

After telling them that I would like to replace my cooling plate and 1 screw for my Liquid Freezer II 360 ARGB and asked for the price, they sent me 4 screws and a Replacement Kit for free! O . O
Awesome! With such an outstanding customer experience in the back I did not hesitate and ordered my LF III 360 ARGB Pro. Such a great Customer Service experience. Highly recommend Arctic, they do not leave you alone after the sale!

Arctic, I contacted customer support on July 7, after almost a year of using an Arctic Freezer ARGB AIO, which suddenly began to have a problem with the lighting on one of the fans. The support was quick, and they responded in just under 24 hours with a certain (refreshing) emphasis. I asked the relevant questions and received satisfactory answers, including purchase documentation and video images. They estimated the time it would take to process the request, which was about 10 business days. Just two days later, on July 11, they contacted me again for information on the shipping address for the replacement part for my AIO. I responded promptly, and after exchanging emails, my replacement fan was shipped on the same date via DHL courier from Germany. I received my replacement on July 18. I installed it and verified its functionality. I contacted customer support again and thanked them for their professional and prompt assistance. Arctic, you are TOP! Thanks again!

This customer support is absolutely GOATED. I had bought a liquid freezer iii aftermarket, and didn't get any standoffs with, so I contacted support and now some are on my way. Not to mention the insane price to performance for theese products,

I definitely reconmend buy arctic.

Good products and good service, what else do we want?

I started mounting ARTIC fans some time ago and I am very happy. Top quality/price.

Recently one of them failed. I opened a ticket to support and, kindly, Lucas sent me one. Great Lucas.

i am so grateful , beacause they send me some amd basic motherboard screw for my artic freezer 36 a-rgb cooler, and now i can use it.
My Cpu now: 36C / then: 56C.
game play temp: now 50-70C / then: 89C.

I had some issues with my Liquid Freezer II 240, so I contacted customer support, and Jessica handled my case with great kindness and professionalism. Even though I live in Italy, she took care of everything, and after a few repair attempts, she arranged for a replacement unit to be sent to me.

Compliments for the professionalism and the quick response to emails.

OUTSTANDING CUSTOMER SERVICE, I've sincerely never met so caring, precise, quick customer service. Jessica was a key part in our exchange with my problem and succeeded to solve it in flying colors!

Fantastic customer service from Lucas at the Arctic Support team! I was missing thumb screws for my AIO pump, and Lucas was very quick to help me and sent out new screws to me free of charge. Now my build is complete, and the Arctic Liquid Freezer 420mm is a BEAST :)

High quality products as well, will definitely continue with Arctic products in the future!

Incredible customer service. One of the fans in my Arctic Liquid Cooler II AIO died, so I contacted Arctic, who replied within 24hrs and had a replacement sent (free of charge) out to me straight away, which arrived within 4 working days.

Except that the Arctic Liquid freezer 3 420 was amazing as product, accidentally, i broke the VRM fan. When i contact with Arctic to ask if i can buy a new one, because it was my fault that broke, they send me a new one with no cost. The after sales service of this company is amazing. The best company i ever deal with.

Customer service was amazing to deal with. They went above and beyond to help. Highly recommend Arctic.

Amazing products with a very good Price/quality setting. Whether you choose an air cooler or watercooling, you never miss with Arctic !

Also take a look into their thermal pastes; these are of very high quality. My preferences are MX-4 and MX-6.

MX-6 for ultimate transfer performance and MX-4 for all mainstream cases and very easy application.

Finally the extra fan (air cooling) on the water block provides extra cooling for the components around it, while being fully quiet.

A+ brand ! Recommended !