ARCTIC - GmbH Reviews 366

I bought an Arctic cooler few years ago and it's still going strong. When I decided to switch platforms I realized that I was missing the standoffs so I contacted the customer service to know if they were selling them. Not only did they send me the mounting kit but also free of charge, I didn't even have to pay for the shipping. Thanks a lot!

I had an outstanding experience with Arctic's customer service team. When I encountered an issue with my product, I reached out to their support team, and they responded promptly with expert technical assistance. They patiently guided me through troubleshooting steps and ensured I fully understood the solution.

What truly set them apart was their generosity and commitment to customer satisfaction. Without any hesitation, they offered to send me a replacement spare part completely free of charge. I was amazed by their willingness to go the extra mile, and the part arrived quickly, allowing me to get everything back in perfect working order.

It’s rare to find a company that genuinely cares about its customers, but Arctic has proven they stand behind their products and prioritize customer happiness.

Superb! I can't say a single bad word about them. They consistently go above and beyond.

Thanks Dominic!

i bought an aio from arctic via amazon . after about 2 years . the thumb nuts were ruined.
got in contact with them via email.
after 2 attempts to get the thumb nuts delivered .
i received them .
you cant buy the thumb nuts .?!
but they will send them for free .

will be nice. if i can buy them normally on the website . but i m happy that i received a pair . so i can continue to use the cooler

Thanks Arctic 🐻‍❄️

I recently experienced outstanding service from ARTIC. I had lost a crucial part by accident and needed a replacement urgently. To my delight, ARTIC not only provided the part for free but also delivered it at lightning speed! The efficiency and customer care they exhibited were truly impressive. I highly recommend ARTIC for their exceptional service and commitment to customer satisfaction.

Customer Support and RMA process still done in the proper way. Ownership of the case and using actual discretion to determine the issue and propose a solution.

Very good customer support.
I needed a new LGA 1851 contact frame for mounting Arctic Freezer 36 and they shipped it to me for free within 2 business days.
Thanks Simon.

I had an amazing customer support experience with Simon! Super fast in replying to emails and proactive in finding a solution to my query. Thank you!

I received the answer a bit late but the support was friendly and competent. They also acknowledged some issue with the viscosity of the thermal paste and provided a good quantity of replacement free of charge to my address.

They are the best I asked if they could sell me the accessories for the liquid freezer 3( I bough it used ) and they send it to me for free! Let me clarified why they are the best they send it from Germany to mexico can you believe that. Thanks Mr Lucas for helping me with my problem

best brand ever, great support and great products

High quality product
Excellent support

Had issue with aio rgb fan, Customer service resolved everything with clear questions and instructions. Kudos to customer service since they provided me with new fan :)

I had a problem with a fan, the seller told me that I must contact arctic, the fan was under sellers warranty but they didn’t want to help me, then I contact Arctic and I can just say that their support was amazing. Even that my problem wasn’t their job because of the sellers warranty period they sent me with fast shipping a replacement fan to do my job. Thank you Arctic I have one more reason now to love your products!

Superb customer support. Mailed me new thumbscrews so an older eSports 34 duo cooler didn't become e-waste. Thanks Arctic!

Excellent customer service and care.
I just built my pc with all new parts early this year with arctic triple fan AIO cooler. About a month ago, 2 of the fans were acting weird and making some sounds that bad bearings were the causes.
I contacted arctic and Simon sent me 2 new fans to resolve my issue!
Big thanks to Simon. I really appreciate it

Had a problem with a faulty fan. The customer support sent a replacement right away.

Excellent customer service.
Asked on where to get an AMD Bracket for my Arctic LF II and they sent me one completely free of charge all the way to Indonesia plus an LGA1700 Upgrade and a service kit. Would recommend Arctic for anyone looking for an awesome cooling solution with excellent customer service.

Going to upgrade my pc, going from intel to AMD, realised I had lost my amd socket setup and tried to find a retailer in my country who sold parts, couldn’t find any. Thought I might aswell ask Arctic themselves if I could buy parts.
Got in touch with a customer supporter named Lucas who helped me immensely and sent me a pair for free! Also, when I opened the package there was also a MX cleaner package in there to clean off the thermal paste! Beyond satisfied with my service!

Thank you Lucas 🙌

Excellent products. Excellent customer service. Other brands should learn from them.