Arden University Reviews 

Studying with Arden University as a distance learning student was a positive and rewarding experience for me as a working mother of three. The flexible online learning platform allowed me to balance my career, family, and studies effectively, while the well-structured modules and supportive supervisor made learning manageable and relevant to my work. Although the journey was challenging at times, Arden’s approach to distance learning enabled me to pursue and complete my studies without putting my professional or family commitments on hold, and I am truly grateful for the experience.

I had a situation that required a lot of explaining, Suganya had the patience to listen and capacity to quickly resolve the issue I was having. Thank you very much.

Jack Willson had helped me out with everything I needed really appreciate it THANK YOU!!

I had two coaching sessions with Wendy Lo. She understood my needs and my challenges. She guided me all the way, and she encouraged me to continue the hard work. Thank you very much!

I received a Foundation Certificate from Arden University, but one of my marks was later questioned and removed. This was confusing and never clearly explained.
The viva process was stressful and did not feel supportive for a foundation year student. Instead of guidance and learning, it felt punitive.
Communication was poor. Most of my emails were not answered, and I only received responses after contacting senior staff. Reception staff were unable to give clear information and directed me to email addresses that did not reply.
The university accepted tuition payments for a period when I did not receive teaching or access, as I was withdrawn before the next term started.
Because of this experience, I have lost trust in the university and would not recommend it to prospective students, especially those who expect clear communication and support.

I did follow the formal processes. This took nearly a year and caused significant stress, anxiety, and many sleepless nights, as I repeatedly chased responses by email and often received no reply.

People have lives and responsibilities beyond university, and it cannot be expected that this situation becomes the sole focus of someone’s life indefinitely.

I have now chosen to move on, but it is fair and reasonable for me to share my experience publicly. Everything I have written reflects what I genuinely experienced, and I stand by my words.

I am also aware that I am not the only person who has felt this way. Many students have had very unpleasant experiences but are unable to express themselves clearly due to language barriers. That does not mean their experiences do not exist or matter.
I am not asking the university to review my case here; I am simply sharing my experience so that prospective students can make an informed choice, especially as there are many universities in London and no one should feel obliged to accept poor communication or treatment.

Nabila was soo helpful and friendly, i was worried about my return to studies after a break and she gave me peace of mind by explaining the process, timelines and what to expect, thank you so much Nabila!

Hello Laura
Thank you for your support and for responding promptly. I appreciate the help and the clarifications I received.

Rebecca Harrison helped me with an important submission of module assignment. Her prompt response and reactive attitude helped me greatly.

The success coach Wendy Lo was extremely kind and helpful, providing useful advice regarding time management and well being.

Meena from Student Support is great. Familiarised me with iLearn and e-Vision and made me understand most of the things I lacked understanding of. She suggested the student success team for in-depth support, and I could not thank her enough.

Svetlana, the receptionist, is a very pleasant and professional person, so she makes anything you need at the university reception easier and more enjoyable.

I got a fast and very informative response from Julie Binczik in Student Support. She explained very clearly what I should do in my situation and this was very helpful. I am very happy with the service.

Nabila from student support was very helpful and replies promptly. I appreciate her helping me.

Madeline was helpful and prompt in checking my concerns with my submission on the portal . I appreciate her help today. Thank you .

Julie B (student hub advisor) is an absolute asset to the student support team and to Arden as a whole. I’ve recently had to apply for a break in learning due to personal circumstances and reached out to student support for some guidance. Julie has been absolutely incredible, answering any and all questions I had quickly, offering me helpful information, making sure I understood the process, and just generally being so kind and supportive.
When applying for an additional extension today for the same reasons, she has this actioned within 10 minutes. 10 minutes!!! On a Friday afternoon!!
As a distance learning student, this has made what could have a very stressful time absolutely easy and I’m very grateful. Big up Julie B !!!

Wendy LO is my succes coach. During our sessions she kept me motivated in continuing to be focused on my goals. She is very organised and always advised me to prepaire for my future. I can recommend her as a success coach.

I received support from Meena as I navigate a return to learning after taking a year off. Extremely helpful and informative and she made sure I had all possibilities open if I needed further help.

No support with wellbeing. I have a health condition and there is no help or support what so ever. Really disappointed. Would not recommend if you have any mental or physical health issues. Even if you are up to date and passed all your assignments still wanted to be present when in pain. The wellbeing team was no help whatever no point them having a wellbeing team

Offered a february intake for 2026 full time. Submitted all my documents with student finance to be then told arden have not updated this on their csm. I got on to the phone to arden university student finance line where i explained the situation and got told multiple times i probably submitted the wrong application to student finance. I was adamant that was not the case as i knew exactly what i applied for, they then told me they will have a look and few minutes later come back to apologise saying i was right and that they did not update the stratford accounting and finance course for february 2026 yet. I asked if there's anyone more i could speak to as its almost end of january and february is next month, this whole ordeal has now made it difficult for me as my previous course already withdrew me as my student finance application is now for arden. I was just told no they will flag this with someone and there is nothing more that can be done. For a legitimate education establishment i think its very unprofessional to leave something as big as this last minute as its affecting so many others in same place as me. Very frustrates with how this is being dealt with.