Are You Owed Money Limited Reviews 

1,493
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were let down by their experience overall. Consumers noted that the company experienced delays in transferring funds to clients and faced communication challenges. People explained that obtaining updates regarding ongoing cases or reaching the finance department is extremely difficult, leaving many feeling stuck. Reviewers added that additional unexpected charges often appeared after months of waiting without results. Though some customers noted that the team was initially very prompt and professional when taking on new cases, they quickly encountered severe communication breakdowns. Consumers stated that response times deteriorated completely once agreements were signed, leading to frustration.

What people talk about most

Payment

People report negative experiences with payment, noting that funds collected from debtors are frequently... See more

Customer communications

Customers consistently note negative experiences with customer communications, reporting a complete lack of... See more

Service

Users describe negative interactions with service, highlighting a complete lack of communication and poor... See more

Claim

Clients share negative opinions, highlighting frustrating experiences with delayed processes and payment... See more

Response time

Reviewers highlight negative aspects of response time, consistently pointing out a complete lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This debt collection agency is a complete waste of time they call you up many times to get your business then promise you that you'll get your debt back. Bunch of crooks that deliver a second rated s... See more

Rated 1 out of 5 stars

They have good script to take you as client and even can easily take money from clients but now they holding our money from almost 10 months . No further communication, each and every member has... See more

Rated 1 out of 5 stars

I used AYOM (Are You Owed Money Ltd) to recover a business debt earlier this year. The debtor paid by Faster Payments in June last year. AYOM did not pass on the remaining balance to my company.... See more

Rated 1 out of 5 stars

I engaged this company to recover a personal debt of £3,000. The client made 2 payments over maybe 12 months. Despite many emails and phone calls, No payment to me has been received!. I didn't realise... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

Are You Owed Money (AYOM Collections) is a debt recovery firm based in Preston, Lancashire. Our experienced on site team offer a variety of services within debt recovery including consumer and commercial collections to mediation, process serving, legal preparation tracing, credit checks and more. We offer a personalized, efficient service designed to ensure your cash flow is not negatively affected by non paying debtors. Call our team today on 0800 130 3357 or email enquiries@ayom.co.uk.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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1.4

All reviews

(1,493)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you!!

I just want to say a big thank you to the whole team. You're amazing!

September 22, 2024
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Good morning Zachary. Thank you for your kind words. Our team are very pleased to have been of help with your case. Kind regards, the AYOM team.

Rated 5 out of 5 stars

Reliable and Trustworthy

They proved to be reliable and trustworthy.
From the start, they were honest about the process and possible outcomes.

They delivered as promised, and I was relieved to see the debt settled quickly.

Great job!

September 24, 2024
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Good morning Scott. Thank you for your review. We appreciate the positive feedback. Kind regards, the AYOM team.

Rated 1 out of 5 stars

Absolute con of a company

Absolute con of a company, gave them £250 after they told me my case was all good to go, sent out nonsense emails to the person who owed me money & when I went to push for them putting the claim through they said that it’s not 100% that they could get my money, DONT USE THIS COMPANY !

September 22, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Hi Daniel. We’re disappointed you feel you haven’t had value for money.
Debt recovery is never 100% guaranteed; however, we always do our very best to give you the best chance of securing a positive result. The suggestions of the lack of work in your review are misleading as our strategies involve multiple points of contact and attempt at contact with the debtor; applying more pressure throughout the process.
Our team have worked hard on your case.

Kind regards, the AYOM team.

Rated 1 out of 5 stars

Feel very conned by this company

I have left a review of this company before....the reason for leaving this one is.....I complained to their customer service about the service I was given, it's been over 3 weeks and they still haven't responded....Don't do business with this company. They will tell you anything to get a fee out of you, then all they do is send texts, I could have done that myself...They said they could recover my debt for me...but after 6 months told me because the people owing me money where gypsies I would never get my money back.... But they knew this from the start...I feel they have lied...and conned me...

After reading your reply...I'm still not happy, and would still tell people to stay well clear of you ..it's a total lie when you say it was made clear to me that the debt would be difficult to recover,... on the contrary....the initial call from a member of your staff, said it would be easy to recover because of the type of people they are!!! Why would I pay you money if I was told it
would be difficult to recover my debt...total lies on your behalf...it's why I'm asking you for a refund...you never gave me the service you promised at the start....and to end the process by asking me for more money to take it to court, and then say it would be impossible for you to recover the monies owed to me ...don't promise what you can't deliver...you should be investigated by trading standards...

September 20, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Hi Rachel. We're disappointed to read this review. At the initial outset of the debt, our colleague made it very clear that the recovery of your debt would be very difficult, but we would do our best to secure a positive result for you. Debt recovery is never 100% guaranteed but our collection strategies put you in the best position to get your money back.

The suggestions about the lack of work we have undertaken is grossly misleading as we not only contacted your debtor via several methods, but we had also secured contact with them and were discussing payment options. During the proceedings you increased the amount of debt beyond what was originally brought to us. This made the situation even harder to secure payment.

Our team have worked hard on the case to carry out our strategy despite the circumstances surrounding your debt. Kind regards, the AYOM team.

Rated 5 out of 5 stars

Very happy with the results

We were owed money for months and had no luck chasing it up ourselves. Contacted AYOM and within a few weeks, we had the full amount recovered. Loved the customer portal too.😊

September 15, 2024
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Reply from Are You Owed Money Limited

Hi Eleanor. Thanks for leaving your review. We appreciate the feedback. Kind regards, the AYOM team.

Rated 5 out of 5 stars

Finally got paid!

I was owed money from a client who kept dodging me. AYOM stepped in and sorted it all out. Loved the portal where I could see every action they took. It felt like they were on my side every step of the way. Definitely the best decision to get them involved.

August 9, 2024
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Reply from Are You Owed Money Limited

Good afternoon Henry. Thank you for taking some time to leave your thoughts on your experience. We're pleased you had a positive outcome. If you require any further assistance please don't hesitate to call. Regards, the AYOM team.

Rated 1 out of 5 stars

Holds your money and fails to repond to emails

This company has been holding our money for two years now. They have claimed back more than our debtor owes but refuse to release any of our funds, ignoring email after email.

The web team responded to my review within 2 hours, saying they would pass my comments to the relevant department, absolutely nothing further. I cannot stress enough DO NOT use this company. Will be chasing them via the Financial Ombudsman, hopefully, they can spur them into paying up.

September 16, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Hi Neil. The management team are aware of your case and will be in touch in due course.

Rated 5 out of 5 stars

Amazing service by team

I had a stubborn debtor who ignored all my calls. The team at AYOM were patient and persistent. They managed to recover the full amount within a couple of weeks. The customer service is just amazing.
Thanks again AYOM team!👏

September 13, 2024
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Reply from Are You Owed Money Limited

Good afternoon Hazel. Thanks very much for your feedback. We appreciate the comments. Please get in touch if we can help any further. Kind regards, the AYOM team.

Rated 1 out of 5 stars

we are also still waiting for our money

we are also still waiting for our money
shambolic company, you cannot speak to finance apparently they have no phone line! We have sent over 90 emails asking where our money is, AYOM have had our money since April, well over the 90 days they state they hold it for. What kind of company has no phone line for their finance department?

February 16, 2024
Unprompted review
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Reply from Are You Owed Money Limited

Hi Claire. Thanks for the follow up review. If you could please fill in the information request we can pass your follow up comments to the team.

Rated 5 out of 5 stars

Life saver for small business

My business was struggling due to unpaid debts, and AYOM stepped in like a hero. Their team was super professional and kept me updated every step of the way through the online portal. Debts were recovered faster than expected, and it really helped keep us afloat. Would 100% use them again!

September 10, 2024
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Good afternoon Thames. Thank you for selecting Are You Owed Money to take care of your case. We are very pleased to see you found your time with us favorable given it was your first experience of sourcing debt collection. Please get in touch if we can provide further assistance for you. Kind Regards, the Are You Owed Money Team.

Rated 5 out of 5 stars

Excellent support and results

Had a great experience with AYOM. My account manager was so helpful and always available to answer my questions. The whole process was handled smoothly, and I got back without lifting a finger. They really took stress off my shoulder. Couldn't have asked for better service.

September 12, 2024
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Good afternoon Matthew. Thank you for your review. We always try to provide a positive experience for our clients and we're very pleased to have secured a result for you with your case. Kind regards, the AYOM team.

Rated 5 out of 5 stars

Awesome service by AYOM

I was a bit skeptical at first, but AYOM proved me wrong. They handled everything with professionalism and speed. I was kept updated on the portal, which was really cool. The debt recovery was quicker than expected. Wouldn’t hesitate to use them again if I need it!

September 9, 2024
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Good afternoon Smith. Thanks for taking some time to comment on your experience with AYOM. We're pleased to hear you had a positive experience with our team and secured a result for you. Kind regards, the AYOM team.

Rated 5 out of 5 stars

Got the money back fast

I tried to get the money owed by myself, but it was just not happening, AYOM got involved and bam 💥 got it back quick! The service was super easy to use and I was updated regularly on the portal. Def will use again!

September 11, 2024
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Good morning James. Thanks for taking some time to leave your review. We appreciate your comments and would be happy to help with any future issues. Kind regards, the AYOM team.

Rated 5 out of 5 stars

So grateful for AYOM!

I’ve used AYOM twice now and both times they’ve exceeded my expectations. The portal makes it super easy to track progress, and their team is always on hand to provide support. I was worried I’d never see my money, but they made it happen. Definitely the go-to debt recovery agency for me.

August 27, 2024
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Good morning Kalen. Thanks for the review. We appreciate you taking the time to talk about your experience. If you have any further needs, feel free to get in touch. Kind regards, the AYOM team.

Rated 1 out of 5 stars

I've been waiting since may for my…

I've been waiting since may for my money as they told me to wait 90 days it has been over 1 months since the 90 days past and still no cheque in post like they have said when I call nobody can help tell me I have to email I have emailed them over 10 times with no reply they have my £1285 that the client paid them on first day after receiving the letter from ayom

AY-5166-0091 is my reference

Was paid by client 7/5/2024

September 3, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Hi Connor. Our holding period detailed in your terms and conditions is a "minimum" of 90 days. This can be more due to the method of payment and risk of experiencing a clawback from a debtor. This is protect you. We have a blog available on our website to help you understand why holding periods are important (https://www.areyouowedmoney.co.uk/ayom-blog/post/chargebacks-holding-period.php). In the meantime please could you email customerfeedback@ayom.co.uk with your client ID, contact email and telephone number for us to investigate. Kind regards, the AYOM team.

Rated 1 out of 5 stars

Dear Mr Dima

Dear Mr Dima



Thank you for getting in touch. I am sorry to learn of your concerns regarding Are You Owed Money Ltd.



We are aware of concerns relating to Are You Owed Money Ltd through previously received complaints, which have subsequently led to the suspension of CSA membership of Are You Owed Money Ltd, and an investigation is ongoing with no conclusions having been met at this time.



With that in mind, unfortunately, we are unable to process your complaint in the usual way. However, we will be happy to make you aware of the outcome of the investigation, and should we be in a position to, will lodge your complaint in line with our process. For that reason, we will keep a copy of your complaint on our records.



I am sorry we are unable to assist you. You may wish to consider seeking independent legal advice or alternatively contact Trading Standards through Citizens Advice.



Yours sincerely



So the so-called membership of CSA is just a lie, like many others from AYOM LTD. Step by step I m closer to you AYOM.

August 28, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Hi Cezar. Your review has been passed to management and we will be in touch with the Trustpilot content integrity team as we did with your previous reviews.

Rated 1 out of 5 stars

Terrible Company - Advise Caution

Terrible company and a sham customer service and complaints process. We have been trying to reclaim £1800 paid for debt recovery, However, less than 24 hours after paying the invoice we found out that the debtor had gone into liquidation. We were then promised a refund in April and still not received anything. You can't reach accounts or customer service and never get any replies to emails or requests for feedback. VERY disappointing and VERY unprofessional! However, very quick to take our money and done nothing to recover our 100k debt. I really wish I had done my homework first as it looks like we have been scammed and for a small business like ours, we can ill afford losses like this. Shame on you AYOM!

Update: We were hopeful when we received a reply and asked for our reference number. However, I'm not sure why I'm surprised but since the 23rd August, we have heard nothing. I am just frustrated and disappointed beyond words. I just need the money back so we can turn this negative experience around and be able to give a better response.

April 24, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Thanks for providing your details Denise. Our management team will investigate.

Rated 1 out of 5 stars

One for Rouge Traders perhaps!

I engaged AYOM on Friday 27th and cancelled their service on the 03rd Aug after reading trust Pilot reviews about them keeping money once received,

I am still owed my debt but do not trust that AYOM would pay on time if recovered. I was sent a contract which I signed and then 2 hours later their Terms and Conditions. It was at this time I first saw the clause that they could withhold collected moneys for a MINIMUM of 60 days. Reading some of these reviews, it seems some people have waited up to 2 years.

I received an invoice for 150.00 for work completed up to the point of my cancellation which I thought was fair and reasonable. The following day I received an invoice for over £6000 for commission on money I have not received and can prove I have not received.

AYOM have obviously not asked the debtor for proof of payment. Had they done so, none would have been forthcoming.

I believe in fairness and abhor corporate bullying. Be careful with this company. My experience to date currently seems to reflect the poor treatment others have had on here.

As a Veteran with PTSD, this hassle was the last thing I needed after the last 6 months of trying to chase down significant money owed to me and has been unsettling on my Mental Health to the point that I called the Samaritan hotline for the first time in 6 months yesterday.

In fairness though, if AYOM do remain honourable, and stick to the original invoice, I will amend this accordingly with a more positive rating and not persue the case.

August 6, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Update: Hi Richard. We have still yet to receive details from you to be able to asisst. Please do so as soon as possible.

- - - - - - -

Hi Richard. Thanks for your review. Please can you provide your client ID, contact email and telephone number for our team to investigate either by responding to the Trustpilot information request or by emailing customerfeedback@ayom.co.uk.

We always look to provide a positive experience for clients regardless of their background, circumstances or personal story. You are correct that we have a holding period detailed in our terms and conditions which are available at sign up. We always recommend clients thoroughly read their terms and conditions and raise any questions should they either not understand or disagree with any terms.

We also provide a cooling off period in which you can ask questions to clarify what these periods are for and why we have them. To help provide further information, you can see our blog here which explains how our holding period protects our clients from experiencing clawbacks and starting the debt recovery process all over again: https://www.areyouowedmoney.co.uk/ayom-blog/post/chargebacks-holding-period.php

Rated 1 out of 5 stars

These guys are very unprofessional avoid these scammers and…

These guys are very unprofessional and took money 800£ to recover my debt from my tenants after I got the court order but after two years I am still waiting for my recovery.
Please avoid these scammers who have no shame and moral values .RE: AY-5159-9541.001

August 3, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Hi Sukhwinder. We're disappointed to see this review and the language used. You can find all information about our company on companies house as well as our membership with the voluntary body the CSA on their directory. You can also find all our ISO and data protection information on our website. We have been trading for well over 10 years and have assisted thousands of clients.

We always work hard to seek a resolution and have done so on your case.

Rated 1 out of 5 stars

Total Shambles

Total Shambles
AY-5152-9089
Despite this company collecting money from one of our creditors, we have STILL to receive any payment from them!
We have emailed and telephoned monthly for at least 18 months and only receive a generated response stating "they will be in touch", which they never are!

Perhaps someone WILL respond after a negative review.

June 28, 2024
Unprompted review
Are You Owed Money Limited logo

Reply from Are You Owed Money Limited

Hi Pamela. Thanks for your review. We're disappointed to see this is your opinion. It has been passed to our customer service team to investigate.

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