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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the product, specifically noting an unpleasant and overpowering smell that lingered on clothes, often described as damp or chemical-like. Customers also reported issues with the product's quality, including a strange residue left on clothing and a reduced ability to remove stains, even with additional stain removers. Reviewers frequently mentioned problems with the staff and customer service, indicating a general dissatisfaction with the company's responsiveness and support. Additionally, some customers found the product's packaging inconvenient, particularly the design of liquid detergent bottles.

What people talk about most

Product

Reviewers mention negative feedback about product. Many customers express strong dissatisfaction with the... See more

Quality

Clients share negative opinions on quality, particularly regarding the unpleasant smell and residue left on... See more

Based on these reviews

Rated 1 out of 5 stars

Purchased much hyped Ariel The Big One. I used this to wash clothing used for garde I g, and I underfilled the drum to give it the best chance. Huge disappointment because whilst stains were remove... See more

Rated 1 out of 5 stars

Have you any idea how negative your Crouch advert and his “Big Deal” inane comments really are? As a “knee jerk” reaction we will automatically shy away from ANY Ariel product,…and we are not alo... See more

Rated 1 out of 5 stars

I used to swear by ths powder, not anymore. since the switch to fast dissolving pack branding, the machine is always full of foam. The Same Miele machine I have always washed in for 18years, now re... See more

Rated 5 out of 5 stars

Love Ariel pods with stain and Oder remover in and goes nice with lanor cotton fresh my cloths feel washed and clean and smell amazing

Rated 2 out of 5 stars

I recently bought Ariel for the first time in several years, huge mistake. The smell of this product is too overpowering. It has a scent of gone off spilt milk which makes me feel nauseous. It also l... See more

Rated 2 out of 5 stars

I have been using Ariel powder happily for well over 20 years. Half the reason was that it smelt better than most of its rivals. But recently I’ve noticed an unpleasant smell in everything, I can onl... See more

Rated 2 out of 5 stars

Ariel gel with measure. The product is good BUT it is wholly time wasting to dispense. Plus the measure fits on the bottom of the bottle, which, in effect is the top. I don't like that the lid openi... See more

Rated 2 out of 5 stars

We bought Ariel big pod tablets to remove mild stains but unfortunately these didn't work in our new machine. Sorry Peter Crouch, big stains, big problem!!

Rated 1 out of 5 stars

What happened to one of the best branded detergents ARIEL washing powder.Im literary disgusted with the imported product from GREECE.I use to wash all my washing with the least temp and my results wer... See more

Rated 1 out of 5 stars

Ariel should not be able to market their pods as “original” when the smell is nothing like the original anymore. Absolutely vile. Smells of chemicals so dread to think what extra rubbish is in them! S... See more

Rated 1 out of 5 stars

I have used Ariel pods for some years with good results, even on cool wash. This 'new improved' product is simply not up to the old. Firstly we run the 'con' of them saying we need a bigger pod for a... See more

Rated 1 out of 5 stars

Bought mega wash absolutely awlful smell thought it was my washing machine gave it through clean but smelt liquid before used it before next wash .Stinks like damp smell Clothes smell damp when washed... See more

Rated 1 out of 5 stars

Stop buying Ariel products,when they have a person namely Peter Crouch advertising for them,who promotes gambling that ruins people lives. Shame on Ariel that has this low life advertising for you.

Rated 1 out of 5 stars

Bought 750g Ariel Non stop freshness. Absolutely useless, used other brands which are good, smells great. This Ariel one did not give any fresh non stop fragrance like it says. Will not waste money on... See more

Rated 1 out of 5 stars

Like many others I’m wondering what has happened to the Ariel pods? They make washing smell dreadful now. I thought it was the type I had bought, so changed to a different type of Ariel pods and jus... See more

Rated 1 out of 5 stars

Despite correct dosage to wash clothes in a washing machine, the fragrance in the liquid is totally overpowering. I can no longer wear perfume if my clothes have been washed with this liquid. The fr... See more

Rated 1 out of 5 stars

Tried Ariel pods for first time and got a disgusting chemical smell that gets stronger and gets in your skin. Makes me feel nauseous. It took me a while to realise where it was coming from so I'll hav... See more

Rated 1 out of 5 stars

The new colour Ariel pods are horrible the scent changed .The smell is so strong, overpowering and disgusting. It causes headaches and irritation to my eyes.The strong perfume lingers on the clothes... See more

Rated 1 out of 5 stars

The Bottle shape is awful, why not a flat botton to stand upright instead of on the lid, which if not closed properly will leak out ???? The Green lid you put the Gel in is so difficult to see the mar... See more

Rated 1 out of 5 stars

The smell is horrible in all types of Ariel detergent, I thought it was my washing machine, but I professional cleaned it and my clothes still smell horrible after using Ariel, not sure what changes... See more

Rated 1 out of 5 stars

I have twice used a Big pod with a mixed setting in my machine and on each occasion found a sticky mess left by a partially dissolved pod. Time for a change.

Rated 1 out of 5 stars

Ruined my lovely throw....horrible damp sweaty smell too. Please see photo of gloopy Ariel "pod" stuck all over my white throw. Not fit for purpose. Never seen so many 1 star reviews.

Rated 1 out of 5 stars

I bought my Ariel pods and thought there was something wrong with my machine the smell is just awful .it took some time to realize it was the pods two boxes in the bin. Whites and colours

Rated 1 out of 5 stars

I bought Ariel washing pods. It washes the clothes clean but clothes smell horrible after! Never recommend it.

Rated 1 out of 5 stars

Just got a new box of aerial pods and the smell is awful. What have you done!!?!?! People are even commenting on the smell and not in a good way.


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics Industry

Information provided by various external sources

Welcome to Ariel, offering an outstanding range of washing powders and detergents. Browse through our latest innovations, consumer and expert advice.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

307 reviews

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Rated 1 out of 5 stars

We bought a XXXL original box today and…

We bought a XXXL original box today and when we got home and opened it up there was just over half a box very misleading to say before they changed the box you used to get nearly a full box think we may have to look at Anthony brand.

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting new scent…

I’ve stopped using Ariel Gel after many years. The new smell is disgusting. It woke me up at night!!! Had to rewash the clothes and bedding. Are you completely mad? Did you not do your market research on this horrible smell before you changed it? If it’s not broken, don’t fix it!!!!

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

This is to review all low temp washing…

This is to review all low temp washing detergants' firstly bedding' socks and towels all need to be washed on a 60 or 90 degree wash' you need to fill the machine with watter and it has to be hot' you cant expect to wash cloths ect in 2ml of watter' check around the edge of your rubber if theres grey slime and your machine is stinking further more these low detergent liquids wont work on a high temp' the gas and leci will rise reguardless of whether we can afford it or not' thus meaning if you dont adhear to this you will be buying a new machine every 5min' its total lazy ass behaviour thinking your cloths are clean bungin them in on a quick wash' DONT LISTEN TO THESE MACHINE ADDS' CALGON IS TO SOFTEN THE WATTER' IT DOES NOT CLEAN YOUR MACHINE.

June 23, 2024
Unprompted review
Rated 1 out of 5 stars

New Formula very unpleasant

Having used Ariel Colour for years I was really disappointed to find that the latest bottle I purchased had a terrible fragrance. There was nothing on the packaging to warn that it was fragranced or indeed an updated formula. As I need to use an unfragranced product I will now need to find an alternative.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

The new smell is overpowering in the…

The new smell is overpowering in the extreme. Fake and chemical. It's awful. I had to re-wash my bed linen as the smell was headache inducing. The whole house reeked like cheapo shopping centre air freshener.

May 27, 2024
Unprompted review
Rated 1 out of 5 stars

Hi there producers of ariel colour…

Hi there producers of ariel colour liquid ...I am so so disappointed with what ever you have done to your once wonderful product !!! It now smells hideous !!! No longer the freash clean smell we were and have been used to for over 25 years , but now a cheap and fishy odour ??? What the heck have you changed and why ???? Its awful now and I fear I will now have to acclimatise my families skin to a new brand of washing liquid !!! You cant rely on much these days in this world . .but we could always rely on ariel to smell freash and wash the clothes clean !!! Sad that's not the case anymore ...please Change it back for your company's financial benefit and your customers nostrils and loyalty !!!!

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Ariel Colour New Smell

Used Ariel since I was a child. Always loved the clean fresh smell.
What have you done with it!!!
It stinks of floral chemicals. Horrible odour! I couldn't figure it out originally where this awful smell was coming from and then realised it was the clean washing! Even after it dried the horrible smell was still there.
I have a Special Educational Needs Child who has sensory issues. They won't wear any of their clothes because they smell awful. They don't smell normal. I've had to re wash the whole lot in a different brand.
Have had to switch brands after nearly 40 years. Very stupid Ariel. You've had a successful brand for years so why would you would want to mess with that?!

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great product for saving energy

I've been using the Ariel Gel for a few weeks now with great results. I've been washing on a lower temperature than usual and finding that my clothes are still coming out fresh and clean. I love the scent of the product and the fact that this lasts all day. Great product.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Please change it back

I have been using ariel for as long as i can remember
Love it works well and love the scent
Last year they changed the original scent my washing smelt awful i contacted ariel and they said yes they had changed it on the original theytell me they hadnt changed the scent on the colour one so I switched last week i noticed my washing smelt awful again
So they have done it again to colour one
What is the point of having reviews if they dont listen to their customers
It wasnt broken so dont fix it
If you want to bring out a new scent do that but keep what obviously sells the original with the original smell available
Sounds silly to be so angry about it but if so many people have notice this change and dont like it
Please ariel change it back
I dont want to change to another product but i will be forced to if you refuse to listen to the consumers

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

I have been using ariel for years

I have been using ariel for years ! Recently problems .and I'm not happy .also other people said same .pods are not dissolving as they should and haveing to put through another wash that's not good .iv bout top range washing machine. So it's not that!

May 7, 2024
Unprompted review
Rated 4 out of 5 stars

I was testing this product

I was testing this product, it promises amazing results on on a low temperature wash and this was put to the test with my boyfriends workwear. Not only did i get great results but the sent was awesome. I don't think i have used a product before that had such long lasting fragrance.

May 5, 2024
Unprompted review
Rated 1 out of 5 stars

FAO the board of Directors at Ariel

FAO the board of Directors at Ariel
I challenge the board of directors at Ariel to wash their clothes with the old scent and the new scent and compare the two! The new scent is vile and something that you can actually smell as soon as you pull a garment over your head. Your clothing shouldn't smell after you've washed it - it should be a subtle clean scent that is not overpowering and is neutral. I've grown up with the traditional scent of Ariel and am in my 40's and will be having to find an alternative! I'm absolutely fuming! Why mess with a great clean scent? Cost? Some bright new spark that has joined the company and hoping to bring in new changes? Listen to your customers - read the reviews - it's not too late!! It's a floral scent too and your picture on the front suggests an ocean fresh type scent which it no longer is which is actually misleading! It interferes with my perfume it's that strong. Just look through the reviews online of angry customers! This is like changing the taste of Marmite!! Sacrilege! My husband's been moaning his shorts smell floral too... honestly there are no positives to this new scent, whoever signed off on this needs to hang their head in shame, or at least admit they've got it wrong, it can still be remedied. Seeing as they haven’t really listened to customers reviews I’ve moved on - using Ecover the unscented version and am very happy with it! So for those of you who hate this scent I recommend it!

April 27, 2024
Unprompted review
Rated 1 out of 5 stars

I have used Ariel liquid for years but…

I have used Ariel liquid for years but the scent has been changed and it is overpowering. My pyjamas reeked and kept my awake. At first I thought a bottle of scent had broken in the bedroom. Eventually I discovered it was Ariel.

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

Why mess with the original!!

Used aerial liquid for awhile, smell overpowering when wet, at first then everything smelt of sick when dried. Ade the whole home smell yucky! I've gone back to tescos liquid. And yes I do clean machine out regularly.

February 3, 2024
Unprompted review

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