Incredible quality. Nowadays its hard to tell the difference between "IG Core" fashion brands who pump out low quality pieces to last a single season, and brands who put time and effort to ensure they... See more
Company replied
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Do not order I had no information when it would arrive and of course the package was sent back because it was at some point even though I was not at home. My local forwarder says the package has been... See more
I’ve purchased many garments from arifferdous, and the quality is always second-to-none. I was skeptical initially about purchasing the black butterfly hoodie but boy, the quality and cut of the hood... See more
yeah man sick garms, quality of the highest degree you can tell intense care went into every detail, material and fit. sick packaging sleeve, 24hr tracked delivery everything is 10/10.
Company replied
Company details
Written by the company
Arif Ferdous is a London-based luxury clothing brand rooted in storytelling, craftsmanship, and intentional design. Founded by Arif Ferdous and Philip Lawson, the brand offers thoughtfully made garments inspired by love, gratitude, and the beauty found in everyday life. Each piece carries meaning - whether through poetry, texture, or silhouette - and reflects our belief that everything is beautiful when you look at it with love. As a small and growing brand, we're incredibly grateful for the support of our community. Thank you for being part of our journey.
Contact info
Grays, United Kingdom
- arifferdous.com
3.8
Great
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No customer service
I purchased the mohair zip and it was too big so I got in contract about exchanging for a different size, no response for a week so I emailed again, it’s now been about a month and a further attempt to contact them via instagram has been ignored as well, so I’m now stuck with the item
October 23, 2025
The package arrived after 6 month.
The package arrived after 6 month.
They promised to cover custom fee's. once i asked for them they started ghosting me.
July 31, 2025
Unprompted review
Horrible Company I don't recommend it
Do not order I had no information when it would arrive and of course the package was sent back because it was at some point even though I was not at home. My local forwarder says the package has been abroad again for a long time and I told them and after several e-mails they do not contact me anymore !! I want my money back and if they don't get in touch I'll take legal action!
August 14, 2025
Unprompted review
First class customer service
First class customer service. Updated that the order was going to take longer than originally expected and the free of charge t-shirt was very much appreciated
June 5, 2025
Professional and clear communication
Professional and clear communication. Plus their work is beautifully created. Thanks Arif. This is is my second purchase from you and I’m pleased
May 28, 2025
Speedy delivery
Speedy delivery, great material quality. New fav top, you’ll always be famous arrifferdous! X
May 28, 2025
I want the money I paid back immediately!!! And please no more excuses!!!
You and your fake company stole several hours from my beautiful life with your bad energy!!! This is the next complaint on PayPal and on TrustPilot and the next on Google, etc.
Why: Because I waited over 4 months to order... only to hear that it didn't arrive. And now I'm waiting for my paid money, 208.90 euros paid since December 4th and today April 22nd, 2025 I have nothing, no money and no goods!!!
*************************
Today April 28th, 2025 and since April 17th, 2025 it has been more than 5 working days! Where is my money? They promised they would return the payment to me immediately! Who is lying here! This is how you treat your customers? This is not okay and I am rightfully very angry!!!
I want the money I paid back immediately!!! And please no more excuses!!!
April 2, 2025
Unprompted review
Reply from ARIF FERDOUS
We completely understand your frustration and we’re truly sorry that this experience has been disappointing for you.
Just to clarify, your refund has already been processed as we explained via email several times – it typically takes 2-5 business days to appear in your account, depending on your bank. We’ve done our best to remain transparent and responsive throughout, and we’ve kept you informed at each stage.
The item was sent to the exact address provided in your order, but unfortunately, the courier returned it with a note stating the address was incorrect. This information is also reflected in the tracking details we shared. Please rest assured, your order has been cancelled and the refund is on its way.
Thank you for your patience and understanding.
AF Team
The sweater is overall a great piece of…
The sweater is overall a great piece of clothing: there were some issues regarding the shipment, as it arrived one month after the 12 weeks they claimed, however they sent a free bag too, which I love, so I'm really happy after all.
April 4, 2025
Reply from ARIF FERDOUS
Hey Alessandro!
Thank you so much for your kind words and for your patience throughout the wait! I completely understand the frustration with delays - we're always aiming to meet our timelines, but sometimes production takes a little longer than expected, especially with the more intricate pieces. I’m really glad the extra bag made it a little sweeter in the end. Truly appreciate you being so understanding and supportive.
Much love,
AF Team ❤️
Reply from ARIF FERDOUS
Thank you so much! So happy to hear you loved both the pieces and the service - it means a lot to us 💫
AF Team ❤️
Took a while for package to come but…
Took a while for package to come but quality it’s 100 super good thick material very happy
April 4, 2025
Reply from ARIF FERDOUS
Hi Adam,
Thank you for sticking with us during the wait - we know it can be frustrating, but we're so glad it was worth it in the end. The fact that you're happy with the quality makes our day. Appreciate you! 💫
AF Team ❤️
Great website and content
Great website and content. Long shipping time but that was disclosed to begin with. Would recommend!
April 9, 2025
Reply from ARIF FERDOUS
Really appreciate you taking the time to leave this! We're glad you enjoyed the website and felt informed about the shipping timeframe. Thank you for the recommendation - it truly means a lot to us! 💫
AF Team ❤️
Please avoid avoid avoid avoid
This company is truly horrendous. I ordered a jumper for my son - for Christmas. It arrived 4 months after I ordered it. And it was like a handmade grandma style product. Please do not go near this company !
March 31, 2025
Reply from ARIF FERDOUS
Hi there,
I’m really sorry to hear about your experience. Our made-to-order pieces can take time due to the level of craftsmanship involved, but we do our best to be as transparent as possible. The estimated production time was clearly disclosed in the product description, and we also sent frequent updates along the way to keep you informed at every step.
That said, we know the wait still may have felt too long, and we genuinely apologise for any frustration caused. While many of our customers love the handmade detail and feel, we understand it may not have been what you were expecting. We do offer returns, so if your order is still within the return period, please don’t hesitate to reach out to enquiries@arifferdous.com. We’d be happy to help.
AF Team
Not great
Product is decent, but for the price, not amazing. Shipping time is also ridiculous, ordered in November and came in late March, I get it is handmade but cmon. Little to no communication from company as well
March 29, 2025
Reply from ARIF FERDOUS
Thank you for your honest feedback – we really appreciate you giving the product a chance. We're sorry to hear it didn't quite meet your expectations, especially considering the price and the wait time. Our made-to-order approach means each piece takes time, but we completely understand how frustrating that timeline can be when you're waiting for something special.
We do want to clarify that we send regular email updates throughout the production process, so we're genuinely sorry if those didn’t come through or got missed along the way. Communication is something we’re always working to improve, and your feedback helps us get better.
If there's anything we can still help with, feel free to reach out directly.
AF Team
Reply from ARIF FERDOUS
Hi Cian,
Thank you for your feedback, and we're really sorry to hear that you're still feeling disappointed. We’ve sent multiple updates throughout the process to keep you informed and have been completely transparent about our made-to-order timeframe of 8–12 weeks.
Your order has now been fulfilled and tracking information has been provided. We also offered the option to cancel your order at any point during the wait, as we completely understand delays can be frustrating.
If you no longer wish to keep the item once it arrives, you're very welcome to return it for a full refund. Just send us an email at enquiries@arifferdous.com, and we’ll be happy to help.
We really do appreciate your patience and support.
Warm regards,
The jumper is gorgeous and beautifully…
The jumper is gorgeous and beautifully made. Customer service was good. We had a long delay in the delivery however, we were kept up to date and received a free gift for the inconvenience.
March 31, 2025
Reply from ARIF FERDOUS
Hi Elina,
Thank you so much for your kind review! We're so happy to hear you love the jumper and felt taken care of throughout the process.
We truly appreciate your patience during the wait and are so glad the little gift was a nice surprise. Your support means the world to us!
Thanks,
Arif
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