ARJ Motors Reviews 

58
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I went down there recently to view some cars and the staff were all professional and made me feel very comfortable. They talked me through everything step by step as this was my first car purchase. Ne... See more

Rated 1 out of 5 stars

I purchased my car from this dealership on June 23rd, and unfortunately my experience has been very Before buying the car, I asked for a discount so I could replace the pads myself. Instead,... See more

Rated 5 out of 5 stars

Can’t fault these guys at all I turned up un announced know what car I wanted to look at they gave me the key let me inspect the car there and then and I asked for a test drive booked in for the week... See more

Company replied

Rated 5 out of 5 stars

Overall experience was excellent. I spotted a car I liked, test drove it the next day, and bought it a couple of days later after a smooth part-ex at the same dealership. No hassle, just friendly cus... See more

Company replied

Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to ARJ Motors. We are a used car dealer, offering knowledge and experience on a wide range of vehicles. We have many years experience within the motor trade in Surrey and consider ourselves the specialist choice for all your second hand car needs. At ARJ Motors we offer some of the best deals around and are located in Addlestone Surrey KT15 2DW. We pride ourselves on our customer care and offer an excellent personal service. At ARJ Motors we provide peace of mind as our cars have a detailed multipoint check provided by our qualified technicians. Our mechanical checks provide peace of mind when choosing your new car. We also offer a wide range of services including Used Vehicle Sales, Part Exchange and Warranty Packages to suit all your needs.


Contact info

3.9

Great

TrustScore 4 out of 5

58 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(58)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience buying my Polo from…

Great experience buying my Polo from ARJ Motors. The team was very professional, prompt to respond to queries and helpful. The car was immaculately clean and well presented and the buying process was made easy. Overall I was very happy dealing with them and very happy with my purchase.

January 10, 2026
Unprompted review
ARJ Motors logo

Reply from ARJ Motors

Hello Bill, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great Customer Service. 👍🏽

Overall experience was excellent. I spotted a car I liked, test drove it the next day, and bought it a couple of days later after a smooth part-ex at the same dealership. No hassle, just friendly customer service and genuinely nice people. Highly recommend — I’ll definitely be back. 🙂

September 12, 2025
Unprompted review
ARJ Motors logo

Reply from ARJ Motors

Hello Elmassari, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I brought a 1 series BMW

I brought a 1 series BMW. The service was excellent and o would recommend the garage to anyone looking to buy a car. The lady we dealt with was very professional and polite. Give it 100%

July 26, 2025
Unprompted review
ARJ Motors logo

Reply from ARJ Motors

Hello Ricardo, we appreciate your feedback and are delighted to know you enjoyed your experience with ARJ Motors. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

Don’t go anywhere near these cowboys

A few weeks ago, I bought a Jaguar EX from ARJ Motors, and it’s been nothing but trouble since. Just two days after driving it, I noticed the front left panel had been resprayed, and the bonnet and bumper lines were misaligned. The left parking sensor started acting up, and the headlamp washer jet on that side didn’t work either. It was obvious the car had been in a previous collision—something the garage claimed to know nothing about.
I returned to the dealership to have the parking sensor and washer jet fixed. They told me they’d order the parts on Monday. When I called to follow up, the person I spoke to was incredibly rude. When I matched his tone, he challenged me to come down and speak to him in person if I had a problem.
At that point, I contacted the finance company and returned the car.
If you’re considering buying a Jaguar EX with reg BN68 OXU from ARJ Motors, make sure any promised work has been completed before you drive off. I wouldn’t recommend this garage to anyone. They told me they don’t respray cars on-site, yet I saw a BMW in their workshop fully masked and clearly prepped for painting. When I asked about it, they claimed it was just being polished—but after my experience, I didn’t believe a word of it.

They also claimed the Jaguar had been serviced before I picked it up, but just 1,000 miles later, the oil level was at the minimum. Please check their reviews on Trustpilot before doing business with them. In my opinion, they’re not to be trusted.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

On the 2nd of May I purchased a…

On the 2nd of May I purchased a Mercedes AMG premium plus I was very satisfied with the service that I received. It was very caring and professional. They help me get on the road legally with insurance MOT road tax. I will highly recommend this company to anybody that I speak to The staff was very good. I am completely satisfied with the outcome of my experience with them second and none

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from…

I recently purchased a car from Arjmotors and had a very positive experience. The process was efficient and straightforward, with the team ensuring that everything was clearly explained. Any questions I had were answered promptly and thoroughly, which made the transaction smooth and hassle-free.

The customer service at Arjmotors was excellent. The staff were knowledgeable and friendly, providing valuable insights that helped me make an informed decision. They genuinely cared about my satisfaction and took the time to understand my needs.

One of the highlights of my experience was the test drive. The team at Arj Motors made sure I was comfortable and familiar with the vehicle before we set off. They provided a detailed overview of the car's features and performance, which was incredibly helpful. The test drive itself was enjoyable and gave me a great feel for the car, ultimately confirming my decision to purchase.

I'm very pleased with the quality of the vehicle I purchased. Arj Motors has set a high standard for car dealerships, and I would recommend them to anyone looking for a new vehicle. Their commitment to customer satisfaction is commendable.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

I can only comment on my experience

I can only comment on my experience, just bought a Mercedes c200 coupe in great condition and a fair trade in on my car. All the staff were great there was a couple of issues with the car that I was told about and when I picked the car up all the work was done. They had even washed and polished the car. And a big thank you too the two girls in the office who were very helpfull and made the whole process very easy, and very professional.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience buying my car

Recently bought a Discovery from ARJ, really friendly staff and a nice dealer to work with. Good communication, making the whole process very easy. Would happily buy from them again.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service

I bought a BMW X1 from ARJ MOTORS a month ago. The whole process was excellent: from initial call to sorting an appointment to viewing/test driving to fair PEx valuation to purchase without any hard sell at a fair price. The whole team were great, thank you. One month on, I’m enjoying the car and there have been no issues. I wouldn’t hesitate to use them again or to recommend them.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great car dealers

Great car dealers. Great customer service. Very nice people and helpful. Answered all our questions and gave us great advices. We definitely recommend them and will return if needed. Thank you ARJ

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend purchasing a…

I would highly recommend purchasing a car from ARJ MOTORS. It was my first time purchasing a car by myself and the whole process was made easy and hassle free. The communication was excellent, they were able to part exchange my old car and I never felt they were pushy for the sale. The car was in immaculate condition, I can’t thank them enough.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Citroen car with Arj

I bought a Citroen car with Arj, it’s really a great experience.
We arrived there they were cleaning the car before the inspection and they left us enough time to look at the car and then having the test drive.
Everything went very smoothly and the lady explained everything clearly.
Highly recommended!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, bought a bmw 1 series immaculate car, process was quick and easy, they had everything ready for me before hand, nice professional staff.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

BMW X1

Extremely pleased with the car we purchased, in excellent condition. Smooth, professional service from start to finish. Would highly recommend.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Arj Motors

Arj Motors – Mercedes C200 Coupe

I had an amazing experience buying my white Mercedes C200 Coupe from Arj Motors! From start to finish, the team made the process smooth and stress-free. A friendly guy helped me check out the car, while two lovely ladies assisted with the paperwork, making everything effortless.

The car was in brilliant condition, exactly as described, and what really stood out was their attention to detail. They even topped up the fuel—it was on red when I tested the car, which most dealers don’t do. That showed their confidence in the car and excellent customer service.

If you're looking for a trustworthy dealership that goes the extra mile, I highly recommend Arj Motors. They made my dream car purchase a fantastic experience!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Really good company to purchase from

Really good company to purchase from!
Useful information and great communication. Our car is immaculate. The staff were very friendly and unlike other garages were not pushing you into buying straight away. Highly recommend and hopefully will use ARJ in the future

January 28, 2025
Unprompted review
Rated 4 out of 5 stars

Great cars and customer service from…

Great cars and customer service from the staff at AJRMOTORS the team were friendly and knew their facts and the car I bought as well as the many other cars all looked to be kept in great condition. Purchasing the car was easy and hassle free I would recommend getting a car from this dealership.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Recently got an Audi from ARJ Motors

Recently got an Audi from ARJ Motors. Everything from the beginning was quite smooth. As a first time car buyer, they kept me informed through every step so I knew what was going on and made me feel at ease with my first big purchase. Could not recommend enough

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service.
Had my car ready when promised.
There was a minor issue with the car and they fixed it instantly upon my request.
Friendly people and good customer service.
Explained everything i needed to know
Really happy with the purchase.

January 2, 2025
Unprompted review

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