Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... See more
Company replied
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... See more
Company replied
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... See more
Company replied
Company details
Contact info
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, United Kingdom
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
Received wrong item
I ordered 2 tshirts from ark and received one (correct) tshirt, but also received a pair of shorts with the tag of the tshirt I ordered. A bit concerned who can't tell the difference between a tshirt and shorts
December 4, 2015
Unprompted review
Reply from Ark
Dear Nadia,
I am really sorry to read you did not receive your correct order.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
As way of apology I have refunded you the value of the Stripe Crew Neck Tee shirt. Please allow 3 - 5 working days for this to show in your account. We do not require you to return the wrong item sent to you.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Not bad could be better
Annoyed that I wasn't given a returns label for taking to post office as well I normally like to return to the post office as the last time I took to collect plus it was delayed returning. I didn't want to pay to return
December 4, 2015
Unprompted review
Reply from Ark
Dear Kate,
I am sorry to hear that you were not completely satisfied with your shopping experience.
You can return your order to us via any postal service, we recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
Please accept my apologies for any disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
beautiful quality
I bought two things and love them both. Sadly the coat had to go back as it was too big. Fab quality for the price. Delivery and packaging was spot on
December 3, 2015
Unprompted review
Item arrived with security tag
Item arrived with security tag so could not be given as intended as a gift. I emailed customer service team, who told me to take the item to the nearest Ark/Millet/Jd store to get the tag removed- for me this would require a 2 hour round trip. The whole point in online shopping is that it is more convenient than going in store. Let alone the fact this would have cost me money in petrol and parking. I emailed back making it clear that this was an issue and would cost me money and would mean I missed the friends birthday. I had no further reply. Really disappointing, and puts me off shopping online with Ark in the future.
December 3, 2015
Unprompted review
Reply from Ark
Dear Maisie,
I am really sorry to read you received your purchase with the security tag still attached to it.
We aim to despatch our customers’ orders in perfect condition. If this has not happened there could be an error with the process at the warehouse, I will pass these comments to the relevant team to try and ensure this does not happen again.
You can either take the item to store to have the security tag removed, or alternatively send it back to us using the free returns label I have sent you in a separate email. Simply attach the label to your return and visit www.collectplus.co.uk to find your nearest parcel drop off point.
You should enclose your delivery note with the item and provide a description of the problem you've experienced.
Please accept my sincerest apologies for any inconvenience this may have caused you. I can appreciate how this must be disappointing and I assure you it is not typical of the level of service we would usually provide.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Very good service
I ordered my goods and they came in good time very impressed
December 3, 2015
Unprompted review
Little Black Dress
Arrived well within the timescale and was as expected.
December 3, 2015
Unprompted review
My new go to shop
I found an Ark shop in York where I bought a dress and poloneck top, very good value for money, I went on the website a few days later and ordered several other items, I sent 3 items back and kept 1, I only sent 3 back because I wasn't crazy scout them but the dress I kept I love! I did have to pay to send the items back but the refund was swift and they informed me when they received my returned items, I have ordered again as they had a 30% off deal and again I am pleased with what I have bought, I will deffo be using this website and visit the shop again :)
December 3, 2015
Unprompted review
Fantastic
First of all the price was nearly half price. And they were great in all their emails also
It was delivered so quickly.
December 3, 2015
Unprompted review
Fantastic service and great quality product
Very happy with my purchase , amazing quality and excellent price. Ordered online and picked up in store, staff extremely helpful and friendly .
December 3, 2015
Unprompted review
Super quick delivery
I was so impressed with the speed of delivery and being kept so well informed about the progress of my order. Would definitely recommend.
December 3, 2015
Unprompted review
Fast delivery
Lovely clothes. Good quality and value for money. Web site gave good images of clothes, so wasn't let down when they arrived. Karen wright
December 2, 2015
Unprompted review
review of recent the ark online purchase
the shipping options had clearly stated that next day delivery would be available but then they failed to deliver it at the time given due to the fact that they suddenly made that option unavailable. Also their customer services team are very incompetent in a sense that they will even give you a number that is no longer in service and use Twitter as a means of communication where their replies will take a very long time. they also tend to mess up your delivery address and your billing address when emailing you which will cause a lot of distress to many customers.
December 2, 2015
Unprompted review
Reply from Ark
Dear Nabilah,
I am sorry to read your order was not delivered within the next day delivery service you requested.
We aim to complete all customer's orders within the requested time and I am sorry this was not the case on this occasion. I will ensure that your feedback is passed onto the relevant department for review.
Please accept my sincere apologies for the inconvenience this has caused you. I can appreciate how this must be disappointing and I assure you it is not typical of the level of service we would usually provide.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Return
I returned a item to ARK a couple of weeks ago. i emailed to check the status of my refund and was told it was not with them on the 29th November. The return was sent recorded delivery with collect plus who they sent it to me with and they received it on the 20th November by ARK. I emailed them back with the tacking number and have not gotten a reply, i tried to email them a further 3 times which have since been ignored. Very poor customer service!
December 1, 2015
Unprompted review
Reply from Ark
Dear James,
I am really sorry to read you are yet to receive your refund for your return.
I have checked and can see we have received your return and your refund has been processed back onto your original payment method. Please be advised depending on your card issuer this can take up to 5 working days to show in your account.
Please accept my sincere apologies for any disappointment the delay in refunding you has caused.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
parka
Fab jacket, true to size, lovely colour, not too thick.also lovely camel colour, highly recommended especially if your short like me as it's not too long.
December 1, 2015
Unprompted review
Speedy efficient service
I was very impressed and pleased both with the service provided as well as the product, especially as I needed to re-order the next size up. But it was all done speedily, painlessly and I love my Camden Folk dress!
November 30, 2015
Unprompted review
size and look
I ordered this jacket with so much hope and it turned up just too be too short on my arms an too puffy and the material is cheap I cant say i'll be ordering again anytime soon.
November 30, 2015
Unprompted review
Reply from Ark
Dear Sophie,
I am sorry to hear that your recent purchase is not suitable for your needs.
We are committed to providing the best products from the best brands and agree that instances like these are disappointing.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Awful
No confirmation email, useless appauling help of twitter customer service, refunded one of the items i bought will never buy again and will make sure i tell people of this
November 30, 2015
Unprompted review
Reply from Ark
Dear Elishia,
I am rally sorry to read you were not sent your complete order.
We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Items still not here
I purchased some items over 10 days ago and they still have not arrived. Some of the items were a birthday gift and now there birthday has been and gone.
I have sent an email regarding where my purchases are and have had no reply.
November 30, 2015
Unprompted review
Reply from Ark
Dear Miranda,
I am really sorry to read you are yet to receive your order.
We aim to complete all customer's orders within the requested time and I am sorry this was not the case on this occasion.
I can see you have been in contact and my colleague has sent you a separate email advising you further regarding your order.
Please accept my apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Excellent product, but somewhat dissatisfying delivery
An absolutely lovely coat as described however not impressed that my order been hanging around the collection store for a week due to not being notified it had arrived. I had to investigate for myself why the coat hadn't arrived after ordering a week ago, to finding out my order had been sitting in the collection store without advising me.
November 29, 2015
Unprompted review
Reply from Ark
Dear Daniel,
I am sorry to hear you did not receive correspondence from us to advise your order was ready to collect.
When an order is received at the store and scanned in an automatic text and/or email is generated to the customer. Unfortunately this did not happen on this occasion.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.