Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
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Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... See more
Company replied
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... See more
Company replied
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... See more
Company replied
Company details
Contact info
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, United Kingdom
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
Men's jacket - bargain!
Excellent purchase for my son in the sale. Smooth transaction and pick up in-store option saves on postage. Would recommend this company.
February 15, 2016
Unprompted review
Parcels Never Received
I am happy with the ark customer service and with ark in general. I have ordered from ark before and had a great experience. But I have ordered clothing items from ark twice this month and every time my parcels were returned to ark. It most likely isn't because of ark but because of the delicery service. Yet still I am dissapointed because I wont receive my items and since they will be discontinued I have no chance of getting them:/
February 14, 2016
Unprompted review
Reply from Ark
Dear Priscilla,
I am really sorry to read your order was not delivered to you.
Your order was sent with the courier, the tracking information shows the courier could not deliver your order so this was returned back to our warehouse as failed to deliver. I will ensure that your feedback is passed onto the relevant department for review.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Very poor
I had two orders and both were delivered with items which I did not order which had the wrong tags of them and I ordered a pair of jeans in a 10 which came with a 10 tag and size 14 in the label. Very unreliable.
February 14, 2016
Unprompted review
Reply from Ark
Dear Alex,
I am really sorry to read you were sent the wrong sizes.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
Please return any incorrect goods to us and we will happily refund the items for you.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Wrong size sent
Only 2 out 3 items I ordered where sent, and one was sent in the wrong size. I went online to order it in the right size and it had gone out of stock.
February 14, 2016
Unprompted review
Reply from Ark
Dear Emily,
I am really sorry to read you did not receive your complete order.
We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Reply from Ark
Dear Annabel,
I am really sorry to read you did not receive your complete order.
We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Excellent
Reasonable prices, good quality and quick delivery. Can't go wrong with Ark.
February 12, 2016
Unprompted review
Fast and efficient delivery
Kept me updated with order status and all items delivered as ordered quickly.
February 11, 2016
Unprompted review
Few issues
Button popped off skirt, white skirt is see through and Hermes delivery left the parcel outside in the rain
February 11, 2016
Unprompted review
Reply from Ark
Dear Tammy,
I am sorry to hear you are unhappy with our delivery service.
We are committed to first class customer care and agree that any lack of service is disappointing. I will feed this back to our courier to ensure future instances of this nature are reduced.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Why are you closing down.
Brilliant store with a varied and quality selection, I do think the original prices for some pieces are too much, but the sales etc are very good.
Good luck guys
February 10, 2016
Unprompted review
can't fault the service.
Although they sent me the wrong item,the customer service from purchase through to refund is really good.
February 8, 2016
Unprompted review
Click and collect miscommunication
The location of my order was not specified in the emails or texts that I received, I had to go back and forth between ark and JD sports in the Highcross, Leicester because neither store knew where my order was, but it was found at JD. On top of this, Ark had decided to close 15 minutes early, so I had to duck under the shutter of the store to talk to a member of staff who rudely told me 'that they are closed'. On a week day the highcross doesn't close until 8pm, and as a member of staff at a different retail store within the highcross, I wasn't pleased by the attitude I received from the female member of staff.
February 8, 2016
Unprompted review
Reply from Ark
Hello,
Please accept my sincere apologies for the service you have received in store.
We train our staff to a high standard and I am sorry that you have not experienced this. We are committed to first class customer care and agree that any lack of service is disappointing. I will ensure that your feedback is passed onto the store for review.
I can appreciate how this must be disappointing and I assure you it is not typical of the level of service we would usually provide.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Great!
Fast delivery and awesome clothes at a great price! Decent quality clothing too, I'm very pleased!
February 7, 2016
Unprompted review
Great quality products!!!
Great service, although not all my products were in stock Ark were apologetic and refunded me straight away. Would defiantly shop with them again and have recomend Ark to friends.
February 6, 2016
Unprompted review
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