ARKK Copenhagen Reviews 3,633

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfortable fit, and appealing design, often highlighting their durability and longevity. The delivery service is frequently described as fast and efficient, contributing to a smooth purchasing process. Many consumers appreciate the overall positive experience, often becoming repeat buyers due to the high standards of both products and service. However, some customers also noted issues with sizing, finding shoes either too big or too small, and a few received products that differed from their online descriptions, including one instance of synthetic leather instead of genuine leather. There were also occasional reports of quality problems, such as a heel stiffener cracking or a lining coming unstuck, and some experienced discomfort with specific shoe models. A small number of people mentioned slower-than-expected delivery times or difficulties with order tracking.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the great quality, comfortable fit, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality, nice design, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast delivery, quick and efficient... See more

Order

Consumers find order experiences to be ambiguous. Many customers report not receiving their orders, with some... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the help, understanding,... See more

Based on these reviews

Rated 4 out of 5 stars

Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe. There is one consistent flaw I would like to point out to you. While the upper and the so... See more

Rated 4 out of 5 stars

Beautiful design, but the sizes are a bit of a problem either too big either too small. Perhaps an intermediate size is needed. For example in the Forma Runner, size 40 is borderline for me, while in... See more

Rated 4 out of 5 stars

Ordered a model in leather and got a synthetic leather model. Very unhappy with Ark. After contacting them they apologise for the mistake and made me a full refund. Thank you for the quick resolution... See more

Company replied

Rated 4 out of 5 stars

Ordering the shoes and the delivery were fast and easy!! Have sent back to small shoes and am waiting for the refund now.

Rated 4 out of 5 stars

Great quality, nice design, very comfortable shoes and fast delivered. I highly recommend.

Rated 4 out of 5 stars

Great website, good products, shipment can go a bit faster

Company replied

Rated 4 out of 5 stars

Shoes were delivered on time, and it looks and the fitting as well.

Rated 5 out of 5 stars

What a great support I had! Quick answers and very good solution. Always friendly and putting the customer first. Bought shoes in the sale, but the fit wasn't good. Had an extra discount but wasn't v... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, recommended size is correct (Nike 37.5 - Arkk 38). Shoe is gorgeous and comfy. So far only tested for half a day standing/walking but very content with the quality and feel! Defo going... See more

Rated 5 out of 5 stars

Arkk shoes is a must have! Smashing beauty with incredible comfort. Shop online process is smooth and quick. The issue is finding the right pick for you among all the amazing models. Delivery time cou... See more

Rated 5 out of 5 stars

Great quality sneakers. The size recommendation really works. They've been improving their service and now have free returns for Europe. Sneakers regularly go on sale.

Rated 5 out of 5 stars

Fantastic customer service. I bought some trainers in Feb and they developed a fault and without any drama customer service arranged credit for a replacement. They are the comfiest trainers i own and... See more

Rated 5 out of 5 stars

Hi! I have been buying shoes from them for many years by now. And I am so satisfied. Nr 1 of all the things I like is that they have this wide toes space just like the barefoot models but way before i... See more

Rated 5 out of 5 stars

Love this brand :) My first purchase was a pair of asymtrix sneakers, I really love the design of these and I wore them for 6,5 years and now they need replacement. Since then I bought a pair of wat... See more

Rated 5 out of 5 stars

Great product, service, prompt delivery. Not my first purchase and it definitely will not be the last. The sneakers are unbelievably comfortable and they last forever!

Company replied

Rated 5 out of 5 stars

First time I buy ARKK sneakers, these City Free are very comfortable and surprisingly lightweight.. Ideal if you have wide feet and a high strong instep. I bought size 44 to be on the safe side,... See more

Rated 5 out of 5 stars

I am on my second pair from them and I have used them daily. Now I am looking for a waterproof pair. But I have also had shoes from them that I didn't like and the return process was so easy. They mad... See more

Rated 5 out of 5 stars

ARKK Copenhagen is not just about stylish and comfortable sneakers, it's also a brand that truly cares about its customers. I had the chance to interact with their customer service, and I was genu... See more

Company replied

Rated 5 out of 5 stars

One of my most comfortable sneakers! Order a size bigger than my normal shoe size. Best sneakers for travelling!

Company replied

Rated 5 out of 5 stars

Nice design and very good quality. Easy purchasing process and fast delivary.

Rated 5 out of 5 stars

The futuristic design and exceptional build quality keep me coming back. I’ve never had any issues with deliveries or returns.

Rated 5 out of 5 stars

At first the design caught my eye they look really great...and I honestly have to say my new ARKKS are comfortable...Happy with my purchase 👌🏽💯

Company replied

Rated 5 out of 5 stars

Excellent service, Rcvd pack Quickly, Great Sneackers. It's my 2nd time I buy them.

Rated 5 out of 5 stars

I#m sorry that i had to send my order back, but the product, service and fullfillment was great. Thank you

Rated 5 out of 5 stars

The payment process was clear, delivery was fast, and the sneakers met expectations.

Company replied

Rated 2 out of 5 stars

Well, I paid and received a tracking number but the status is frozen since 7 days, not sure if they have even sent the shoes...

Rated 5 out of 5 stars

Very comfortable and high-quality shoes. Delivery was quick and efficient.

Company replied

Rated 5 out of 5 stars

beautiful shoes and great customer service. Would 100% recommend

Company replied

Rated 2 out of 5 stars

The right shoe is causing significant discomfort. The inside of the heel feels very hard and sharp, particularly where the upper edge of the plastic strap on the outside presses against the inner sid... See more

Rated 1 out of 5 stars

I ordered the white Raven FG 2.0 PWR55, with lime details on the sole, the laces, the shoe and received a completely different shoe. I immediately wrote to them about it but their response was unacc... See more

Company replied

Rated 3 out of 5 stars

I haven’t received my purchase and starting to get worried where is it. The tracking service told that the product has not in Finland yet but otherwise it is not trackable/visible for me. Hopefully I... See more

Rated 1 out of 5 stars

My order should have been delivered by now, and although the customer services reply quickly to messages, they simply don't answer the question. My order has only been "announced" to the delivery serv... See more

Rated 1 out of 5 stars

They lost me and my friends from clients, when I received the Raven which was not the quality that I knew it had, (as I own 3 older pairs and know how they used to be), and the customer service did no... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with my shoes 👟. My boyfriend recommended this brand , he said it is the mist confortable tennis ever. I bought a pair in January and just used them for a day, got blisters and pa... See more

Company replied

Rated 1 out of 5 stars

They dont respect return policies, take care! I just returned my shoes as they dont fit well, I just wore the right shoe (not even both) and walked 2 steps in my kitchen, well, the surprise came when... See more

Rated 1 out of 5 stars

When you buy a 200€ shoe that is advertised as being water proof you’d think it’s waterproof. Well turns out it‘s not at all. Not even for light rain. Do not recommend.

Company replied

Rated 1 out of 5 stars

Very disappointing experience with this brand. It’s been over two weeks and I’m still waiting for my package. Customer Service has been unhelpful, offering no real support and repeatedly aski... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Copenhagen based sneaker brand. Inspired by the minimalistic Scandinavian architecture and lifestyle. Designs are clean, details are key, comfort is everything.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering process and fast& correct…

Easy ordering process and fast& correct delivery

March 31, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Sophie,

Thank you for your review ⭐️⭐️⭐️⭐️⭐️
We are happy to hear that you received your order quickly! We hope you will be pleased with it! 😊

Have a lovely day!

Kind regards Support Team
Arkk Copenhagen

Rated 1 out of 5 stars

In the last week i send three times a…

In the last week i send three times a email with a question. Zero reply.....
Not the 24 hours they promised to reply.

March 29, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear M.A.C,

Thank you for your feedback.
We are very sorry to hear that you have tried to contact us without receiving a response. Unfortunately, it seems that we have not received any emails from you. However, as we do not have any details about your case, we are unable to look further into it at this moment.

You are welcome to send us an email at lr@arkkcopenhagen.com, and we will be happy to assist you.

We look forward to hearing from you.
Have a great day! 😊

Rated 5 out of 5 stars

Quick delivery and really comfortable…

Quick delivery and really comfortable sneakers!

February 27, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Tamara,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We are very happy to hear that you received your order quickly and that you find the shoes comfortable. We hope you will be happy with them. 😊

Have a great day!

Kind regards Support Team

Rated 5 out of 5 stars

Love this brand

I m buying ARKK since 2016 and I love this brand!

February 12, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Christian,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
It's so great to hear that you've been a customer with us since 2016 – we really appreciate it! We hope you'll love your new order! 😊

Have a wonderful day.

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Great sneakers

Great sneakers, great service

January 31, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Rik,

Thank you for your review ⭐️⭐️⭐️⭐️⭐️
We're really happy to hear that you're satisfied with the shoes! We hope you enjoy them.

Have a wonderful day! 😊

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Super nice look and quality

The design and quality of the shoes are impeccable. I had a problem with them due to the size of my ankle i believe (first time i went for a ankle high sneaker and realized it was not for me) so i had to return them. The customer service was super friendly and efficient. Will definitely order another pair of shoes which do not go up the ankle 😉

January 27, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Burcu,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
It's a shame that the shoes didn't fit your foot. But we're really happy that you haven't given up and still want a pair of ARKK shoes! That means a lot to us. 😊

Have a wonderful day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Duratek- Triple Black. Highly Recommend

I recently purchased the Duratek -Triple Black and I'm thoroughly impressed! They look even better in person. Stylish and comfortable, making them a nice fit for both casual\outdoor and more formal occasions. The fast delivery was a nice bonus. I received my order sooner than expected. I would highly recommend!

January 20, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Damian,

Thank you for your review ⭐️⭐️⭐️⭐️⭐️
We're really happy to hear that you're satisfied with your Duratek and that they live up to your expectations! That means a lot to us! We truly appreciate your recommendation. 😊

Have a wonderful day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Love my new sneakers

Love my new sneakers. Order one size up and they fit perfect.

January 20, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear P Sneyers,

Thank you for your review ⭐️⭐️⭐️⭐️⭐️
We're really happy to hear that you love your ARKK sneakers and that they fit perfectly! That means a lot to us.

Have a wonderful day! 😊

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Satisfied purchase and delivery

When I made the purchase, unfortunately there was an error in the delivery address, I sent an email informing the correct shipping address, the response was prompt, they corrected the address. The package was sent and received successfully.

January 6, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Karin,

Thank you for your review ⭐️⭐️⭐️⭐️⭐️
We're glad to hear that we could help you update the address so you could receive your order. We hope you enjoy it! 😊

Have a wonderful day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

My son buy your raven model every year…

My son buy your raven model every year for last 5 years)) I think that is the best review from 19 years old young man)

January 16, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Valentyna,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We’re really happy to hear that your son has been a loyal customer for the past 5 years and is satisfied with his Raven sneakers! It means a lot to us. 😊

Have a great day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Quick response,Dealing in a…

Quick response,Dealing in a professional manner.

January 14, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear M.I,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We’re glad to hear that you had a great experience with us, it means a lot to us. We hope you’ll be happy with your order. 😊

Have a wonderful day!

Kind regards Support Team
Arkk Copenhagen

Rated 1 out of 5 stars

I haven’t received my packa yet.

I haven’t received my packa yet.

January 17, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Bernat,

Thank you for your feedback!

We are very sorry to hear that you haven't received your order yet! Unfortunately, we do not have any information or have received any inquiry from you regarding your order, so we are unable to look into it further at the moment.

Please contact us with your order number via support@arkkcopenhagen.com, and we will be happy to assist you!

Have a great day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Quick delivery!

Quick delivery!

January 6, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Juuli,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We are happy to hear that you received your order quickly! We hope you enjoy the shoes!

Have a great day. 😊

Kind regards Support Team
Arkk Copenhagen

Rated 4 out of 5 stars

Good customer service

I had a quality problem with a product I had ordered from Arkk. After giving a review here I was adviced to contact their customer services, which turned out to be very helpful and also gave super quick answers. As a result, I was promised a full refund from the product.

Even though I wasn't happy with the product, I would like to commend them for excellent customer service!

January 10, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Amira,

Thank you for your feedback!

We are very sorry to hear that you are not satisfied with the quality. Unfortunately, we have not received any email from you regarding your dissatisfaction, so we haven't had the chance to assist you with a solution.

Regarding the return, we also mention on our website that we unfortunately cannot offer free returns from your country.

Feel free to contact us, and we would be happy to look into your case.

Have a great day.

Kind regards Support Team
Arkk Copenhagen

Rated 3 out of 5 stars

The size were not accurate as they were…

The size were not accurate as they were suggested.

January 6, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Zeenat,

Thank you for your feedback!
We are sorry to hear that the shoes didn't fit. There is of course a difference between sizes and feet, and unfortunately, not all shoes fit all feet.

We have had great experiences with our size guide, but we can see that there's room for improvement.

You are more than welcome to return the shoes with the return label you received with your order.

If you have any questions, feel free to contact us at support@arkkcopenhagen.com.

Have a great day.

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Refreshing cool brand with excellent quality

This brand is such a refreshment! Great designs with top notch quality is what you get with every pair. I already have 3 pairs of Arkk sneakers and I am ordering another pair now. I do adore you. :)

January 2, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Zoran,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We are very happy to hear that you like our brand and design! It means so much to us! We hope you’ll also enjoy the new pair you’ve ordered. 😊

Have a great day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Nice brand

Nice brand, very comfortable shoes, it is my third pair. Will be back

January 3, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Customer,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We are really happy to hear that you are satisfied with the shoes and their comfort.

We hope you continue to enjoy them.

Have a great day! 😊

Kind regards Support Team
Arkk Copenhagen

Rated 3 out of 5 stars

A bit disappointed with returns, great product tho

I ordered a pair Raven Waterproof version from the website, sadly when i got them it turns out the size was too small. Returns are not free from Italy, so I did what they asked: I ordered the right size (so I paid twice) and shipped back the wrong one with their return sheet via DHL.
After more than one month, i didn’t receive my money back, i contacted the support and they told me they didn’t get the package, i gave them the tracking number and the order details and then they just disappeared.
Still waiting for my money after 6 weeks i feel a little scammed

EDIT:
after writing this review and sending another ping message I got fully refunded even if the package i sent is still somewhere only dhl knows

January 6, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Marco,

Thank you for your feedback!

We are very sorry to hear about your experience. As mentioned on our website, unfortunately, we are unable to offer free returns from Italy. However, we truly regret that the return process for your order took so long!

We’re glad that you reached out to us when you noticed your order hadn't been delivered to us, and we contacted DHL multiple times for an update on the return. We sincerely apologize if you feel that we didn’t keep you updated, that was definitely not our intention.

We have refunded you the money subsequently.

We deeply apologize again!

If you have any questions, please feel free to reply to our email.

Have a great day!

Kind regards Support Team
Arkk Copenhagen

Rated 3 out of 5 stars

I ordered 2 sizes of the same shoe…

I ordered 2 sizes of the same shoe because I was unsure of the right size. It turned out that size 47 was perfect for me, but sadly on the inner back side of the shoe there has a matieral error or something of that nature because it keeps scratching my heel while walking, making my skin irritated as a result.

December 27, 2024
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Malte,

Thank you for your feedback!

We are very sorry to hear about your experience with our product! It is certainly not our intention for the shoes to have any defects in the heel. You are more than welcome to reply to our email from yesterday, and we will be happy to assist you with a new pair!

Have a great day!

Kind regards Support Team
Arkk Copenhagen

Rated 3 out of 5 stars

Nice shoe for little walking

For starters, website, delivery and necessary information are all good. The shoe, the Chrontech Mesh HL W13 | Dark Army Black | Men, looks good. Smooth and slightly soft fit. But that's really where for me the good news ends. It's too much of that.
After some use I personally come to the following conclusion; The smooth and soft fit means that the shoe is not stable in the upper part. The elastic laces also contribute to this. In addition, the laces are much too long. If I tighten these a little, the laces fall approximately 7.5 cm next to the shoe on either side. This means that for me the laces are a total of 20 to 25 cm too long. Stuffing this in your shoe won't work because of the flexible and soft shoe. I'm more or less forced to shorten the elastic laces myself.
In my opinion, this shoe can be used, for example; visiting people in the neighborhood / taking out the trash / look at me sitting pretty. In short; where not too much walking is required.
All in all, this gives me the feeling that this shoe could have been developed a little more.
Very unfortunate, I would have preferred to give 5 stars.

January 3, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Emile,

Thank you for your feedback! We are happy to hear that you had a good experience ordering the shoes! However, we are very sorry to hear that the shoes did not meet your expectations after use. Unfortunately, as we haven’t received any emails or additional information from you, we are unable to look further into the matter.

We are also sorry that you didn’t contact us directly before leaving a review, as we would have loved the chance to assist you with a solution.

Please feel free to contact us via **support@arkkcopenhagen.com** with a picture of the shoes and your order number, and we will be more than happy to see how we can assist you!

Have a great day!

Kind regards Support Team
Arkk Copenhagen

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