Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe. There is one consistent flaw I would like to point out to you. While the upper and the so... See more
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Company details
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Copenhagen based sneaker brand. Inspired by the minimalistic Scandinavian architecture and lifestyle. Designs are clean, details are key, comfort is everything.
Contact info
Hauser Plads 10, 3rd floor, 1127, København K, Denmark
- +45 31 19 77 00
- support@arkkcopenhagen.com
- arkkcopenhagen.com
Replied to 61% of negative reviews
Typically replies within 2 weeks
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Excellent service,
Excellent service,
Rcvd pack Quickly,
Great Sneackers.
It's my 2nd time I buy them.
Great shoe with one consistent flaw
Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe.
There is one consistent flaw I would like to point out to you. While the upper and the sole still have life left in them, the molded plastic heel stiffener tends to crack over time and pierce the shoe lining making them impossible to wear. This has been a consistent flaw with all my Arkk SE-15shoes to date. Perhaps this issue has already been addressed, if not it might be worth looking into to make a super well designed shoe even better. Hopefully my new pair will last longer!
Peter from Paris
Unclear return instructions
Unclear return instructions.
Slow response of costumer service

Reply from ARKK Copenhagen
Nice new Arkk Style
Take care!! They dont respect return policy.
They dont respect return policies, take care! I just returned my shoes as they dont fit well, I just wore the right shoe (not even both) and walked 2 steps in my kitchen, well, the surprise came when they contact me telling there are signs of use....how is possible? No way. I am in shock as it`s first time ever this happens to me when its clear the shoes are in the same conditions as I received them.
Great quality sneakers
Great quality sneakers. The size recommendation really works. They've been improving their service and now have free returns for Europe. Sneakers regularly go on sale.
Quality shoes, great customer service.
I am on my second pair from them and I have used them daily. Now I am looking for a waterproof pair. But I have also had shoes from them that I didn't like and the return process was so easy. They made the experience so simple. And for this reason, I recommend them.
Love this brand & the quality :)
Love this brand :) My first purchase was a pair of asymtrix sneakers, I really love the design of these and I wore them for 6,5 years and now they need replacement. Since then I bought a pair of waterproof ravens, after 5 years of extensive wear they now need replacement as well. I also bought a beanie and yellow sweatsuit (sweater, pant & t-shirt). Everything I own of this brand is a staple in my wardrobe. I love the quality of the shoes, they are super comfy and I think they last quite a long time! I just ordered a pair of Uncovers, I like the design and colorways. Unfortunately they were too big so I’m exchanging for a smaller size. The design is not as striking as the asymtrix but I’m sure they will become a staple too!
P.s if someone from Arkk is reading this, would love to see the asymtrix return!!
I claimed my Order a week ago
I claimed my Order a week ago. No confirmation, No answer to the issue.
For now i m Not satifisfied with the Quality and the Support.

Reply from ARKK Copenhagen

Reply from ARKK Copenhagen
Bad customer service
Very disappointing experience with this brand.
It’s been over two weeks and I’m still waiting for my package.
Customer Service has been unhelpful, offering no real support and repeatedly asking me to fill out forms instead of actively resolving the issue.
I’ve never encountered such a complicated and frustrating process just to receive a delivery.

Reply from ARKK Copenhagen

Reply from ARKK Copenhagen
It takes very long to my shoes to get…
It takes very long to my shoes to get here, it was supposed to take between 5-10 days and it’s already 13 days

Reply from ARKK Copenhagen
One of my most comfortable sneakers
One of my most comfortable sneakers!
Order a size bigger than my normal shoe size.
Best sneakers for travelling!

Reply from ARKK Copenhagen
Great product
Great product, service, prompt delivery. Not my first purchase and it definitely will not be the last. The sneakers are unbelievably comfortable and they last forever!

Reply from ARKK Copenhagen
"Arkk Sneakers: Exceeded Expectations in Style & Comfort!"
The payment process was clear, delivery was fast, and the sneakers met expectations.

Reply from ARKK Copenhagen
Amazing brand with outstanding customer service
ARKK Copenhagen is not just about stylish and comfortable sneakers, it's also a brand that truly cares about its customers. I had the chance to interact with their customer service, and I was genuinely impressed by the kindness, professionalism, and efficiency of the team.
It's rare to find such a human and supportive approach these days, and it definitely made me feel valued and appreciated as a customer.
Highly recommended – both for the quality of the products and the wonderful experience they offer!

Reply from ARKK Copenhagen
I really like my oserra shoes
I really like my oserra shoes, even though i had some problems with the glue of the shoesole losening, the support was extremely helpful and quick to find a solution for my problem.

Reply from ARKK Copenhagen
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