ARKK Copenhagen Reviews 3,633

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfortable fit, and appealing design, often highlighting their durability and longevity. The delivery service is frequently described as fast and efficient, contributing to a smooth purchasing process. Many consumers appreciate the overall positive experience, often becoming repeat buyers due to the high standards of both products and service. However, some customers also noted issues with sizing, finding shoes either too big or too small, and a few received products that differed from their online descriptions, including one instance of synthetic leather instead of genuine leather. There were also occasional reports of quality problems, such as a heel stiffener cracking or a lining coming unstuck, and some experienced discomfort with specific shoe models. A small number of people mentioned slower-than-expected delivery times or difficulties with order tracking.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the great quality, comfortable fit, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality, nice design, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast delivery, quick and efficient... See more

Order

Consumers find order experiences to be ambiguous. Many customers report not receiving their orders, with some... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the help, understanding,... See more

Based on these reviews

Rated 4 out of 5 stars

Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe. There is one consistent flaw I would like to point out to you. While the upper and the so... See more

Rated 4 out of 5 stars

Beautiful design, but the sizes are a bit of a problem either too big either too small. Perhaps an intermediate size is needed. For example in the Forma Runner, size 40 is borderline for me, while in... See more

Rated 4 out of 5 stars

Ordered a model in leather and got a synthetic leather model. Very unhappy with Ark. After contacting them they apologise for the mistake and made me a full refund. Thank you for the quick resolution... See more

Company replied

Rated 4 out of 5 stars

Ordering the shoes and the delivery were fast and easy!! Have sent back to small shoes and am waiting for the refund now.

Rated 4 out of 5 stars

Great quality, nice design, very comfortable shoes and fast delivered. I highly recommend.

Rated 4 out of 5 stars

Great website, good products, shipment can go a bit faster

Company replied

Rated 4 out of 5 stars

Shoes were delivered on time, and it looks and the fitting as well.

Rated 5 out of 5 stars

What a great support I had! Quick answers and very good solution. Always friendly and putting the customer first. Bought shoes in the sale, but the fit wasn't good. Had an extra discount but wasn't v... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, recommended size is correct (Nike 37.5 - Arkk 38). Shoe is gorgeous and comfy. So far only tested for half a day standing/walking but very content with the quality and feel! Defo going... See more

Rated 5 out of 5 stars

Arkk shoes is a must have! Smashing beauty with incredible comfort. Shop online process is smooth and quick. The issue is finding the right pick for you among all the amazing models. Delivery time cou... See more

Rated 5 out of 5 stars

Great quality sneakers. The size recommendation really works. They've been improving their service and now have free returns for Europe. Sneakers regularly go on sale.

Rated 5 out of 5 stars

Fantastic customer service. I bought some trainers in Feb and they developed a fault and without any drama customer service arranged credit for a replacement. They are the comfiest trainers i own and... See more

Rated 5 out of 5 stars

Hi! I have been buying shoes from them for many years by now. And I am so satisfied. Nr 1 of all the things I like is that they have this wide toes space just like the barefoot models but way before i... See more

Rated 5 out of 5 stars

Love this brand :) My first purchase was a pair of asymtrix sneakers, I really love the design of these and I wore them for 6,5 years and now they need replacement. Since then I bought a pair of wat... See more

Rated 5 out of 5 stars

Great product, service, prompt delivery. Not my first purchase and it definitely will not be the last. The sneakers are unbelievably comfortable and they last forever!

Company replied

Rated 5 out of 5 stars

First time I buy ARKK sneakers, these City Free are very comfortable and surprisingly lightweight.. Ideal if you have wide feet and a high strong instep. I bought size 44 to be on the safe side,... See more

Rated 5 out of 5 stars

I am on my second pair from them and I have used them daily. Now I am looking for a waterproof pair. But I have also had shoes from them that I didn't like and the return process was so easy. They mad... See more

Rated 5 out of 5 stars

ARKK Copenhagen is not just about stylish and comfortable sneakers, it's also a brand that truly cares about its customers. I had the chance to interact with their customer service, and I was genu... See more

Company replied

Rated 5 out of 5 stars

One of my most comfortable sneakers! Order a size bigger than my normal shoe size. Best sneakers for travelling!

Company replied

Rated 5 out of 5 stars

Nice design and very good quality. Easy purchasing process and fast delivary.

Rated 5 out of 5 stars

The futuristic design and exceptional build quality keep me coming back. I’ve never had any issues with deliveries or returns.

Rated 5 out of 5 stars

At first the design caught my eye they look really great...and I honestly have to say my new ARKKS are comfortable...Happy with my purchase 👌🏽💯

Company replied

Rated 5 out of 5 stars

Excellent service, Rcvd pack Quickly, Great Sneackers. It's my 2nd time I buy them.

Rated 5 out of 5 stars

I#m sorry that i had to send my order back, but the product, service and fullfillment was great. Thank you

Rated 5 out of 5 stars

The payment process was clear, delivery was fast, and the sneakers met expectations.

Company replied

Rated 2 out of 5 stars

Well, I paid and received a tracking number but the status is frozen since 7 days, not sure if they have even sent the shoes...

Rated 5 out of 5 stars

Very comfortable and high-quality shoes. Delivery was quick and efficient.

Company replied

Rated 5 out of 5 stars

beautiful shoes and great customer service. Would 100% recommend

Company replied

Rated 2 out of 5 stars

The right shoe is causing significant discomfort. The inside of the heel feels very hard and sharp, particularly where the upper edge of the plastic strap on the outside presses against the inner sid... See more

Rated 1 out of 5 stars

I ordered the white Raven FG 2.0 PWR55, with lime details on the sole, the laces, the shoe and received a completely different shoe. I immediately wrote to them about it but their response was unacc... See more

Company replied

Rated 3 out of 5 stars

I haven’t received my purchase and starting to get worried where is it. The tracking service told that the product has not in Finland yet but otherwise it is not trackable/visible for me. Hopefully I... See more

Rated 1 out of 5 stars

My order should have been delivered by now, and although the customer services reply quickly to messages, they simply don't answer the question. My order has only been "announced" to the delivery serv... See more

Rated 1 out of 5 stars

They lost me and my friends from clients, when I received the Raven which was not the quality that I knew it had, (as I own 3 older pairs and know how they used to be), and the customer service did no... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with my shoes 👟. My boyfriend recommended this brand , he said it is the mist confortable tennis ever. I bought a pair in January and just used them for a day, got blisters and pa... See more

Company replied

Rated 1 out of 5 stars

They dont respect return policies, take care! I just returned my shoes as they dont fit well, I just wore the right shoe (not even both) and walked 2 steps in my kitchen, well, the surprise came when... See more

Rated 1 out of 5 stars

When you buy a 200€ shoe that is advertised as being water proof you’d think it’s waterproof. Well turns out it‘s not at all. Not even for light rain. Do not recommend.

Company replied

Rated 1 out of 5 stars

Very disappointing experience with this brand. It’s been over two weeks and I’m still waiting for my package. Customer Service has been unhelpful, offering no real support and repeatedly aski... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Copenhagen based sneaker brand. Inspired by the minimalistic Scandinavian architecture and lifestyle. Designs are clean, details are key, comfort is everything.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great shoe with one consistent flaw

Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe.
There is one consistent flaw I would like to point out to you. While the upper and the sole still have life left in them, the molded plastic heel stiffener tends to crack over time and pierce the shoe lining making them impossible to wear. This has been a consistent flaw with all my Arkk SE-15shoes to date. Perhaps this issue has already been addressed, if not it might be worth looking into to make a super well designed shoe even better. Hopefully my new pair will last longer!

Peter from Paris

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Unclear return instructions

Unclear return instructions.
Slow response of costumer service

June 24, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Maarten,

Thank you for your feedback — we’re sorry to hear that you found our response time slow. I can see that we received your email on a Saturday and replied first thing Monday morning, which is within our usual response time.

Regarding the return instructions, we’ll definitely take your comment into consideration. That said, we do feel the process is clearly outlined both on our website and on the return form included with your order.

We look forward to your reply to the email we’ve sent and are happy to assist further if needed.

Rated 1 out of 5 stars

Take care!! They dont respect return policy.

They dont respect return policies, take care! I just returned my shoes as they dont fit well, I just wore the right shoe (not even both) and walked 2 steps in my kitchen, well, the surprise came when they contact me telling there are signs of use....how is possible? No way. I am in shock as it`s first time ever this happens to me when its clear the shoes are in the same conditions as I received them.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Quality shoes, great customer service.

I am on my second pair from them and I have used them daily. Now I am looking for a waterproof pair. But I have also had shoes from them that I didn't like and the return process was so easy. They made the experience so simple. And for this reason, I recommend them.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Love this brand & the quality :)

Love this brand :) My first purchase was a pair of asymtrix sneakers, I really love the design of these and I wore them for 6,5 years and now they need replacement. Since then I bought a pair of waterproof ravens, after 5 years of extensive wear they now need replacement as well. I also bought a beanie and yellow sweatsuit (sweater, pant & t-shirt). Everything I own of this brand is a staple in my wardrobe. I love the quality of the shoes, they are super comfy and I think they last quite a long time! I just ordered a pair of Uncovers, I like the design and colorways. Unfortunately they were too big so I’m exchanging for a smaller size. The design is not as striking as the asymtrix but I’m sure they will become a staple too!

P.s if someone from Arkk is reading this, would love to see the asymtrix return!!

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

I claimed my Order a week ago

I claimed my Order a week ago. No confirmation, No answer to the issue.

For now i m Not satifisfied with the Quality and the Support.

May 17, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Tim,

Thank you for your feedback.
We’re sorry to hear that you haven’t received a response to your inquiry. Unfortunately, it appears that we did not receive any message from you, which is why you haven't gotten a reply.
Please feel free to resend your email, and we’ll be happy to assist you with your claim.

Have a great day.

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Lightweight and trendy

Lightweight and trendy ! Loving them

May 20, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Yulia,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We’re glad to hear that you’re happy with your ARKK shoes — it truly means a lot to us.

Have a great day!

Kind regards Support Team
Arkk Copenhagen

Rated 1 out of 5 stars

Bad customer service

Very disappointing experience with this brand.

It’s been over two weeks and I’m still waiting for my package.

Customer Service has been unhelpful, offering no real support and repeatedly asking me to fill out forms instead of actively resolving the issue.

I’ve never encountered such a complicated and frustrating process just to receive a delivery.

May 16, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Alexandre,

Thank you for your feedback.
We’re very sorry to hear that you’ve had to wait so long for your order — that’s of course not okay. I can see that we are already in contact with you via email and are doing everything we can to resolve the issue as quickly as possible.

We sincerely apologize for the delay.

If you have any questions, you’re more than welcome to reply to our email.

Have a great day.

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Best sneakers I ever had

Best sneakers I ever had. So comfortable👍🏻

May 13, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Erik,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We’re really happy to hear that the best sneakers you’ve ever had are from ARKK — that truly means a lot to us!

Have a great day.

Kind regards Support Team
Arkk Copenhagen

Rated 2 out of 5 stars

It takes very long to my shoes to get…

It takes very long to my shoes to get here, it was supposed to take between 5-10 days and it’s already 13 days

May 12, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Everson,

Thank you for your feedback.
I can see that you received your order 10 days (including weekends) after it was shipped from our warehouse. Our delivery window is 5–10 business days, so your order was delivered within the estimated timeframe.

We do apologize for not being able to deliver your order sooner, but due to public holidays and weekends during that period, no shipments were processed on those days.

We hope you’re happy with your order.

Have a great day.

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

One of my most comfortable sneakers

One of my most comfortable sneakers!
Order a size bigger than my normal shoe size.
Best sneakers for travelling!

April 19, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Ellycia,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We’re really happy to hear that you find our sneakers comfortable — that means a lot to us. We also hope you’ll be pleased with your most recent order.

Have a great day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Great product

Great product, service, prompt delivery. Not my first purchase and it definitely will not be the last. The sneakers are unbelievably comfortable and they last forever!

April 25, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Magdalena,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We’re truly happy to hear that you had a great experience with us — from the product and delivery to our customer service. It really means a lot to us.

We hope you’re enjoying your order.

Have a wonderful day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

good

Great product, fast delivry

April 24, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Anudaan,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We're happy to hear that you're satisfied with your order and that it arrived quickly!

Have a wonderful day.

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

"Arkk Sneakers: Exceeded Expectations in Style & Comfort!"

The payment process was clear, delivery was fast, and the sneakers met expectations.

April 24, 2025
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Jan,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We’re glad to hear that you had a great experience with everything from payment to the delivery of your order! Even more so, we’re happy that the shoes met your expectations. It means a lot to us. We hope you continue to enjoy your shoes.

Have a wonderful day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

Amazing brand with outstanding customer service

ARKK Copenhagen is not just about stylish and comfortable sneakers, it's also a brand that truly cares about its customers. I had the chance to interact with their customer service, and I was genuinely impressed by the kindness, professionalism, and efficiency of the team.

It's rare to find such a human and supportive approach these days, and it definitely made me feel valued and appreciated as a customer.

Highly recommended – both for the quality of the products and the wonderful experience they offer!

April 16, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Hanifi,

Thank you for your review ⭐️⭐️⭐️⭐️⭐️
We’re really happy to hear that you’ve had a good experience with our customer service — it truly means a lot to us! We hope you’ll be happy with your new order. If you ever have any questions regarding an order, you’re always welcome to reach out to us.

Have a wonderful day!

Kind regards Support Team
Arkk Copenhagen

Rated 5 out of 5 stars

I really like my oserra shoes

I really like my oserra shoes, even though i had some problems with the glue of the shoesole losening, the support was extremely helpful and quick to find a solution for my problem.

April 10, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Dear Robin,

Thank you for your review. ⭐️⭐️⭐️⭐️⭐️
We're really happy to hear that you’re enjoying your Arkk shoes and that we were able to help you with your issue – it means a lot to us!

Have a great day.

Kind regards Support Team
Arkk Copenhagen

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