ARKK Copenhagen Reviews 3,633

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfortable fit, and appealing design, often highlighting their durability and longevity. The delivery service is frequently described as fast and efficient, contributing to a smooth purchasing process. Many consumers appreciate the overall positive experience, often becoming repeat buyers due to the high standards of both products and service. However, some customers also noted issues with sizing, finding shoes either too big or too small, and a few received products that differed from their online descriptions, including one instance of synthetic leather instead of genuine leather. There were also occasional reports of quality problems, such as a heel stiffener cracking or a lining coming unstuck, and some experienced discomfort with specific shoe models. A small number of people mentioned slower-than-expected delivery times or difficulties with order tracking.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the great quality, comfortable fit, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality, nice design, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast delivery, quick and efficient... See more

Order

Consumers find order experiences to be ambiguous. Many customers report not receiving their orders, with some... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the help, understanding,... See more

Based on these reviews

Rated 4 out of 5 stars

Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe. There is one consistent flaw I would like to point out to you. While the upper and the so... See more

Rated 4 out of 5 stars

Beautiful design, but the sizes are a bit of a problem either too big either too small. Perhaps an intermediate size is needed. For example in the Forma Runner, size 40 is borderline for me, while in... See more

Rated 4 out of 5 stars

Ordered a model in leather and got a synthetic leather model. Very unhappy with Ark. After contacting them they apologise for the mistake and made me a full refund. Thank you for the quick resolution... See more

Company replied

Rated 4 out of 5 stars

Ordering the shoes and the delivery were fast and easy!! Have sent back to small shoes and am waiting for the refund now.

Rated 4 out of 5 stars

Great quality, nice design, very comfortable shoes and fast delivered. I highly recommend.

Rated 4 out of 5 stars

Great website, good products, shipment can go a bit faster

Company replied

Rated 4 out of 5 stars

Shoes were delivered on time, and it looks and the fitting as well.

Rated 5 out of 5 stars

What a great support I had! Quick answers and very good solution. Always friendly and putting the customer first. Bought shoes in the sale, but the fit wasn't good. Had an extra discount but wasn't v... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, recommended size is correct (Nike 37.5 - Arkk 38). Shoe is gorgeous and comfy. So far only tested for half a day standing/walking but very content with the quality and feel! Defo going... See more

Rated 5 out of 5 stars

Arkk shoes is a must have! Smashing beauty with incredible comfort. Shop online process is smooth and quick. The issue is finding the right pick for you among all the amazing models. Delivery time cou... See more

Rated 5 out of 5 stars

Great quality sneakers. The size recommendation really works. They've been improving their service and now have free returns for Europe. Sneakers regularly go on sale.

Rated 5 out of 5 stars

Fantastic customer service. I bought some trainers in Feb and they developed a fault and without any drama customer service arranged credit for a replacement. They are the comfiest trainers i own and... See more

Rated 5 out of 5 stars

Hi! I have been buying shoes from them for many years by now. And I am so satisfied. Nr 1 of all the things I like is that they have this wide toes space just like the barefoot models but way before i... See more

Rated 5 out of 5 stars

Love this brand :) My first purchase was a pair of asymtrix sneakers, I really love the design of these and I wore them for 6,5 years and now they need replacement. Since then I bought a pair of wat... See more

Rated 5 out of 5 stars

Great product, service, prompt delivery. Not my first purchase and it definitely will not be the last. The sneakers are unbelievably comfortable and they last forever!

Company replied

Rated 5 out of 5 stars

First time I buy ARKK sneakers, these City Free are very comfortable and surprisingly lightweight.. Ideal if you have wide feet and a high strong instep. I bought size 44 to be on the safe side,... See more

Rated 5 out of 5 stars

I am on my second pair from them and I have used them daily. Now I am looking for a waterproof pair. But I have also had shoes from them that I didn't like and the return process was so easy. They mad... See more

Rated 5 out of 5 stars

ARKK Copenhagen is not just about stylish and comfortable sneakers, it's also a brand that truly cares about its customers. I had the chance to interact with their customer service, and I was genu... See more

Company replied

Rated 5 out of 5 stars

One of my most comfortable sneakers! Order a size bigger than my normal shoe size. Best sneakers for travelling!

Company replied

Rated 5 out of 5 stars

Nice design and very good quality. Easy purchasing process and fast delivary.

Rated 5 out of 5 stars

The futuristic design and exceptional build quality keep me coming back. I’ve never had any issues with deliveries or returns.

Rated 5 out of 5 stars

At first the design caught my eye they look really great...and I honestly have to say my new ARKKS are comfortable...Happy with my purchase 👌🏽💯

Company replied

Rated 5 out of 5 stars

Excellent service, Rcvd pack Quickly, Great Sneackers. It's my 2nd time I buy them.

Rated 5 out of 5 stars

I#m sorry that i had to send my order back, but the product, service and fullfillment was great. Thank you

Rated 5 out of 5 stars

The payment process was clear, delivery was fast, and the sneakers met expectations.

Company replied

Rated 2 out of 5 stars

Well, I paid and received a tracking number but the status is frozen since 7 days, not sure if they have even sent the shoes...

Rated 5 out of 5 stars

Very comfortable and high-quality shoes. Delivery was quick and efficient.

Company replied

Rated 5 out of 5 stars

beautiful shoes and great customer service. Would 100% recommend

Company replied

Rated 2 out of 5 stars

The right shoe is causing significant discomfort. The inside of the heel feels very hard and sharp, particularly where the upper edge of the plastic strap on the outside presses against the inner sid... See more

Rated 1 out of 5 stars

I ordered the white Raven FG 2.0 PWR55, with lime details on the sole, the laces, the shoe and received a completely different shoe. I immediately wrote to them about it but their response was unacc... See more

Company replied

Rated 3 out of 5 stars

I haven’t received my purchase and starting to get worried where is it. The tracking service told that the product has not in Finland yet but otherwise it is not trackable/visible for me. Hopefully I... See more

Rated 1 out of 5 stars

My order should have been delivered by now, and although the customer services reply quickly to messages, they simply don't answer the question. My order has only been "announced" to the delivery serv... See more

Rated 1 out of 5 stars

They lost me and my friends from clients, when I received the Raven which was not the quality that I knew it had, (as I own 3 older pairs and know how they used to be), and the customer service did no... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with my shoes 👟. My boyfriend recommended this brand , he said it is the mist confortable tennis ever. I bought a pair in January and just used them for a day, got blisters and pa... See more

Company replied

Rated 1 out of 5 stars

They dont respect return policies, take care! I just returned my shoes as they dont fit well, I just wore the right shoe (not even both) and walked 2 steps in my kitchen, well, the surprise came when... See more

Rated 1 out of 5 stars

When you buy a 200€ shoe that is advertised as being water proof you’d think it’s waterproof. Well turns out it‘s not at all. Not even for light rain. Do not recommend.

Company replied

Rated 1 out of 5 stars

Very disappointing experience with this brand. It’s been over two weeks and I’m still waiting for my package. Customer Service has been unhelpful, offering no real support and repeatedly aski... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Copenhagen based sneaker brand. Inspired by the minimalistic Scandinavian architecture and lifestyle. Designs are clean, details are key, comfort is everything.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gorgeous shoe

Fast delivery, recommended size is correct (Nike 37.5 - Arkk 38). Shoe is gorgeous and comfy. So far only tested for half a day standing/walking but very content with the quality and feel! Defo going to order more models in the (near) future <3

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Arkk shoes is a must have

Arkk shoes is a must have! Smashing beauty with incredible comfort. Shop online process is smooth and quick. The issue is finding the right pick for you among all the amazing models. Delivery time could be slightly improved. All in all definitively a great buy.

November 5, 2025
Rated 5 out of 5 stars

First time I buy ARKK sneakers - City Free

First time I buy ARKK sneakers, these
City Free are very comfortable and surprisingly lightweight..
Ideal if you have wide feet and a high strong instep.
I bought size 44 to be on the safe side, as my size is between 43 and 44. I made the right choice, and even size 43 might have fit me.
Recommended.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing shoes!

Hi! I have been buying shoes from them for many years by now. And I am so satisfied. Nr 1 of all the things I like is that they have this wide toes space just like the barefoot models but way before it became a thing. Then I like that they are lightweight and easy to slip you foot inside. They also last long. My firs pair I have destroyed it because I played Footbal with it. Now I want to try a waterproof pair. And I am expecting the same satisfaction. Also, for Europe side, the delivery was fast. I have also experienced the return with them and were so understand fully. I recommend them. 🙂

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I bought some trainers in Feb and they developed a fault and without any drama customer service arranged credit for a replacement. They are the comfiest trainers i own and the customer service is excellent. I am a very happy customer and can not recommend them enough.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Not waterproof at all

When you buy a 200€ shoe that is advertised as being water proof you’d think it’s waterproof. Well turns out it‘s not at all. Not even for light rain. Do not recommend.

August 31, 2025
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi,

Thank you for your feedback.

We're sorry to hear about your experience. Unfortunately, we haven’t been able to locate an order under your name in our system. If your purchase was made on our official website, we’d love to help – feel free to contact us directly with your order number or email at support@arkkcopenhagen.com.

If the shoes were bought through a retail partner, we recommend reaching out to the store or platform where the purchase was made, as they will be able to assist you with claims or returns.

We're always here to help if you need further assistance.

//Team ARKK Copenhagen

Rated 1 out of 5 stars

Disappointing purchase and service

They lost me and my friends from clients, when I received the Raven which was not the quality that I knew it had, (as I own 3 older pairs and know how they used to be), and the customer service did nothing about it. In fact, there was a piece of fabric hanging from the shoe

December 20, 2024
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Sudan,

Thank you for your review.

We appreciate your feedback and take all comments seriously. We're always working to develop and refine our products, and the Raven has over time gone through small updates – both in terms of materials and construction.

That said, we haven’t been able to locate your order based on the information provided here. If you wish for us to look into the matter or assist further, you’re very welcome to contact us directly at support@arkkcopenhagen.com.

//Team ARKK Copenhagen

Rated 1 out of 5 stars

Deceitful sale

I ordered the white Raven FG 2.0 PWR55, with lime details on the sole, the laces, the shoe and received a completely different shoe. I immediately wrote to them about it but their response was unacceptable:
"The shoes you received are a reproduction of the model shown on the website. We're currently working on updating the images to better reflect the model you will receive."
Apart from that, they didn't offer a discount nor a compensation as the mistake was theirs. In 2024, you cannot sell one thing and then deliver a different one with the excuse that "ooops we hadn't updated the photo" And this is Denmark. Very disappointed.

November 24, 2024
Unprompted review
ARKK Copenhagen logo

Reply from ARKK Copenhagen

Hi Vanessa,

Thank you for your review – and we’re truly sorry to hear that you were disappointed with your experience.

You’re absolutely right that product images should match the item received. In this case, a visual detail on the shoe had been updated in production, and unfortunately, we hadn’t yet reflected this change on the website at the time of your order. That’s clearly not ideal, and we completely understand your frustration. We’ve since updated our product images to prevent future confusion.

As mentioned in our email exchange back in 2024, we did offer both a return and full refund, or the option to keep the shoes with a discount as a gesture of goodwill. We’re sorry to hear that neither solution felt sufficient for you – that’s certainly not the outcome we want for our customers.

We hope you might give us another chance in the future, and we’d be happy to assist you personally if so.

//Team ARKK Copenhagen

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