Hi, I recently received delivery of what must be my sixth pair of Raven SE-15 sneakers, a great urban shoe. There is one consistent flaw I would like to point out to you. While the upper and the so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Copenhagen based sneaker brand. Inspired by the minimalistic Scandinavian architecture and lifestyle. Designs are clean, details are key, comfort is everything.
Contact info
Hauser Plads 10, 3rd floor, 1127, København K, Denmark
- +45 31 19 77 00
- support@arkkcopenhagen.com
- arkkcopenhagen.com
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gorgeous shoe
Fast delivery, recommended size is correct (Nike 37.5 - Arkk 38). Shoe is gorgeous and comfy. So far only tested for half a day standing/walking but very content with the quality and feel! Defo going to order more models in the (near) future <3
Arkk shoes is a must have
Arkk shoes is a must have! Smashing beauty with incredible comfort. Shop online process is smooth and quick. The issue is finding the right pick for you among all the amazing models. Delivery time could be slightly improved. All in all definitively a great buy.
First time I buy ARKK sneakers - City Free
First time I buy ARKK sneakers, these
City Free are very comfortable and surprisingly lightweight..
Ideal if you have wide feet and a high strong instep.
I bought size 44 to be on the safe side, as my size is between 43 and 44. I made the right choice, and even size 43 might have fit me.
Recommended.
CUSTOMER SERVICE
Top customer service. Help, understanding, responsiveness, and efficiency. A special thank you to Christian. I will remain loyal to ARKK Copenhagen.
Amazing shoes!
Hi! I have been buying shoes from them for many years by now. And I am so satisfied. Nr 1 of all the things I like is that they have this wide toes space just like the barefoot models but way before it became a thing. Then I like that they are lightweight and easy to slip you foot inside. They also last long. My firs pair I have destroyed it because I played Footbal with it. Now I want to try a waterproof pair. And I am expecting the same satisfaction. Also, for Europe side, the delivery was fast. I have also experienced the return with them and were so understand fully. I recommend them. 🙂
Size Fit perfectly
Shoes were delivered on time, and it looks and the fitting as well.
I#m sorry that i had to send my order…
I#m sorry that i had to send my order back, but the product, service and fullfillment was great. Thank you
Fantastic customer service
Fantastic customer service. I bought some trainers in Feb and they developed a fault and without any drama customer service arranged credit for a replacement. They are the comfiest trainers i own and the customer service is excellent. I am a very happy customer and can not recommend them enough.
Great designs and quality
The futuristic design and exceptional build quality keep me coming back. I’ve never had any issues with deliveries or returns.
Not waterproof at all
When you buy a 200€ shoe that is advertised as being water proof you’d think it’s waterproof. Well turns out it‘s not at all. Not even for light rain. Do not recommend.

Reply from ARKK Copenhagen
great product!
Top top top!!!
Nice design and very good quality
Nice design and very good quality. Easy purchasing process and fast delivary.
Disappointing purchase and service
They lost me and my friends from clients, when I received the Raven which was not the quality that I knew it had, (as I own 3 older pairs and know how they used to be), and the customer service did nothing about it. In fact, there was a piece of fabric hanging from the shoe

Reply from ARKK Copenhagen
Deceitful sale
I ordered the white Raven FG 2.0 PWR55, with lime details on the sole, the laces, the shoe and received a completely different shoe. I immediately wrote to them about it but their response was unacceptable:
"The shoes you received are a reproduction of the model shown on the website. We're currently working on updating the images to better reflect the model you will receive."
Apart from that, they didn't offer a discount nor a compensation as the mistake was theirs. In 2024, you cannot sell one thing and then deliver a different one with the excuse that "ooops we hadn't updated the photo" And this is Denmark. Very disappointed.

Reply from ARKK Copenhagen
Great costumer service and quick help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.