Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service fro... See more
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Review summary
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The Arlo door bell camera works very well for seeing who has been to the door. However the microphone that should allow us to speak to people ringing the bell to give instructions is so muffled th... See more
Company replied
Don't use Arlo anymore it is too expensive and my Arlo cams can be quite unrealiable at times. I've had too many charging issue with them to make me want to stick with their products. I've always bee... See more
Company replied
The guy from eversure who installed it put all my details in wrong even after me spelling out my name several times. My name's Barrett not Azmi or Amzi ? I also keep getting a text to update to magicO... See more
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Company details
Written by the company
Protect your home with Arlo colour night vision and spotlight security cameras. Choose Arlo security cameras to watch over your home 24/7.
Contact info
United States
- arlo.com/en_gb
2.6
Poor
2K reviews
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Very Poor Experience as New Customer
A really poor service from this company:
1. I purchased two Ultra 3 cameras which arrived on time however, the packaging in my opinion was insufficient for such a heavy item (the product was put in a single wall box that had no void fill to support the item inside and hence got squashed.
2. The outside of the Ultra 3 box was ripped in two places and looked like it had been opened before.
3. Upon opening the camera box it was obvious that what I had been sent "was" in fact a used item as the cable was out of it's cardboard sleeve, the batteries had their clear bags ripped and the hub was dirty on the bottom. In addition, one of the wall brackets was missing.
4. I telephoned to complain and received a case number but was told to email Customer Services.
5. However, it took 3 emails and 1.5 weeks to received this label!
I therefore won't be re-purchasing a new camera as I was advised to do (they don't offer replacements). If it's impossible to get a reply from Customer Services there's no way I'm making another order and will go elsewhere.
I am waiting for a refund now...
April 27, 2026
Unprompted review
The customer service is awful
The customer service is awful. All I got for an hour was I’m setting up a case number, I bought the wrong battery from Arlo Europe online.
I just wanted a returns label. Never got 1. Just kept putting me through to another person, another case number, I gave up in the end. Still got the battery, but have cancelled my subscription and got an eufy camera. Just as good with no subscription.
May 6, 2026
Unprompted review
Installed an Arlo range of pro3…
Installed an Arlo range of pro3 cameras, router and doorbell.
so easy to install with good guidance and instructions.
Amazing resolution,
May 8, 2026
If I could give zero stars you would…
If I could give zero stars you would get it Arlo. We have the system since years and invested last year into new cameras when we moved to Spain. The two old cameras never connected to our base station (which we accepted because they are old) ever since Arlo changed the software it is a nightmare to set it up. We just thought ok now we are buying two additional new cameras - and here we go again - they are not connecting to the base station. At this point I'm so done with it that I will for sure send them back, cancel my plan and search for something else - oh and did I mention dealing with customer service is a complicated too. Terrible experience
May 8, 2026
Unprompted review
Called and cancelled subscription last…
Called and cancelled subscription last year after missing cut off - fair enough. Took payment subscription was not cancelled this year. No contact number available, chat button don’t work. Not used the camera for 12 months and paid for another 12 months with no way of contacting anyone for my money back. To be honest it’s a bit of a scam. You cannot deal with any company that you cannot speak to £80 down the drain again and for nothing. Poor customer service and poor app, poor website. I’d use others moving forward. The products are not even that great. Scam artist. Been robbed.
May 8, 2026
Unprompted review
May use AI-assist with repliesRead more
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The worst camera system on the planet
The worst camera system on the planet. Instructs you to do things on certain places on their app which don't even exist. Their customer service is completely useless and you cannot speak to a single human being as they feel that AI is the way to go. These cameras consistently lose their charge with very little activity in the zones and have to be consistently charged on a regular basis. Take my word for it and pay a little more and get a hardwired system. Arlo is the worst of the worst
May 7, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Mario,
We appreciate you letting us know about the battery drain you’re encountering. We’re also sorry to hear about the difficulties you've been encountering when trying to reach our customer service.
Please be aware that, in addition to camera activity levels, battery life can vary based on other factors such as device usage and environmental conditions. For guidance on optimizing battery performance, we recommend reviewing the following support article:
https://www.arlo.com/en_gb/support/faq/291/How-can-I-extend-my-Arlo-camera-s-battery-life
If you’re based in the US, as your Trustpilot account suggests, we as Arlo Europe are unable to provide further assistance with either battery drain concerns or support access. To contact our US support team, please visit: https://us.arlo.com/pages/contact-us
Best regards,
Arlo Europe Support
First class camera.
First class cameras we got three all
round the house.
Nice and clean all round.
Thank you.
April 28, 2026
Reply from Arlo Security | United Kingdom
Hi Mick,
Thank you very much for taking the time to share your kind review and 5-star review in response to our invitation! We're absolutely delighted to know that your Arlo cameras are working so well around your home and providing a clean, realiable setup. Thank you again for choosing Arlo!
Best regards,
Arlo Europe Support
1 star – Not recommended
Ordered an item on 23/04-2026. The order is still marked as processing.
Despite repeated attempts to get an update, no real assistance is provided. Customer service avoids responsibility and simply refers you to an order department that does not respond to emails or phone calls.
Payment has been taken for an item that has never been delivered.
No follow‑up, no accountability, and zero trust.troværdighed. Har ingen tillid til virksomheden.
April 23, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Ronni,
We are truly sorry to learn about the delay you’re experiencing with your order, as well as your experience with our support team.
To locate your interaction with our customer service team and provide you with further assistance with your order, we’ve sent you an information request via Trustpilot. When replying, please include your full name, your order number, and—if possible—the email address associated with your Arlo order. Thank you for your cooperation!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Muhammed,
We appreciate you taking the time to share your positive experience with your Arlo system following our invitation! We're glad that you've found it to be of good quality. Thank you for choosing Arlo!
Best regards,
Arlo Europe Support
Great great
April 23, 2026
Reply from Arlo Security | United Kingdom
Hi Neelam,
Thank you for taking the time to share your positive feedback following our invitation! We hope that you're enjoying your Arlo system and all of its features. And feel free to recommend Arlo to family and friends!
If you have any questions or need our assistance, don't hesitate to reach out to our support team here: https://www.arlo.com/en_gb/support
Best regards,
Arlo Europe Support
Subscription is too expensive
Subscription is too expensive, despite turning down its sensitivity to cars passing to a minimum to reduce unnecessary notifications, I still get notifications for every car that passes within its coverage, not to mention that it does not always record people close to the property, almost as if it chooses when to record and when not to. I'm not sure you can even retrieve old recordings, which I assume is why I pay the monthly subscription, but I have to figure that out on my own and reach out to them separately. I know someone will try to reach out to me after this review, but my question is, why not fix these issues in the first place, rather than come on here to give a generic response as an act. Please do not reach out to me unless you actually can resolve these issues, not just for me but for everyone. I would have switched to a different provider but cameras are quite expensive.
April 30, 2026
Reply from Arlo Security | United Kingdom
Dear Folakemi,
Thank you for sharing your feedback.
To further reduce unwanted motion detection caused by cars passing through your camera’s field of view (FOV), if changing the camera's position is not an option, we recommend setting up cloud Activity Zones, which are available with your Arlo Secure subscription, as you mentioned you already have.
Activity Zones allow you to focus motion detection on specific areas within your device’s field of view. When your Arlo camera detects motion, it determines whether that motion occurred within one of the Activity Zones you’ve created. If motion is detected within an Activity Zone, the Arlo Secure app sends you a notification and uploads the recording to your Feed. You can learn more about Activity Zones and how to set them up here:
https://www.arlo.com/en_gb/support/faq/1001908/What-are-activity-zones-and-how-do-I-create-them
Using Activity Zones may also allow you to increase your camera’s motion sensitivity again, which could be the reason it is intermittently failing to detect people close to your property. Please also take into account the direction of movement; our cameras’ motion sensors are more sensitive to side-to-side motion across the field of view than to movement directly toward or away from the camera. For optimal results, the best detection range is 1.5 to 6 metres from the camera. For additional tips on optimising motion detection, please visit: https://www.arlo.com/en_gb/support/faq/1015583/How-do-I-optimize-motion-detection-for-my-Arlo-camera
Additionally, Arlo Smart Notifications let you filter alerts by people, vehicles, animals, and packages, helping to further reduce unnecessary notifications. For more information, please see: https://www.arlo.com/en_gb/support/faq/000062927/what-are-arlo-s-advanced-motion-alerts-and-how-do-i-set-them-up-arlo-secure-4-0
Depending on the specific subscription plan you have, your recordings stored in the Arlo cloud are retained as follows:
• Secure and Secure Plus plans: 14 days
• Secure Pro plan: 30 days
Once a recording is deleted from the Arlo cloud, it cannot be recovered.
Please rest assured that customer satisfaction is our top priority. We would be happy to offer you direct assistance with the motion detection issues you’re experiencing. To contact our customer support, please visit: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, log in to your main Arlo account and choose your preferred contact option. As an Arlo Secure subscriber, you have access to phone support, available Monday to Friday, from 10:00 to 18:00.
Our experts will be more than happy to assist you further!
Best regards,
Arlo Europe Support
Decent cameras and door bell, hopeless customer service
Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service from EE where I purchased them from. Ended up having the missing items 3d printed as this was the most simplest way of rectifying the problem.
April 21, 2026
Reply from Arlo Security | United Kingdom
Dear Leslie,
Thank you for taking the time to share your feedback following our invitation. We’re delighted to hear that you’re happy with your Arlo cameras and Video Doorbell, and that you’ve found them easy to mount and charge. It's also great that you've found our Arlo Secure app intuitive!
Regarding the missing camera mount, we’ve requested our customer service team to open a new case on your behalf so they can assist you further. You should hear from them shortly. Thank you for your patience!
Best regards,
Arlo Europe Support
I absolutely love the arlo products
I absolutely love the arlo products! We have the doorbell and camera and they are great and it makes me feel so good when I'm not at home! I also love that it detects animals! I have now found out that we have a hedgehog on our drive to every night :)
April 29, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Barbara,
Thank you very much for your kind words! We're delighted that your Arlo Doorbell and camera are helping you feel connected and reassured when you're away from home. It's also great to know the advanced detection feature is bringing a little extra joy as well as security!
Feel free to recommend Arlo to your loved ones!
Best regards,
Arlo Europe Support
Arlo's customer "support" is beyond dreadfull…
This review is mainly about Arlo's Customer 'Support' - which is mainly non-existant.
I recenly bought an Essential Security Camera (model VMC3080) together with the right compatible Arlo Solar Charging Panel (model VMA7800). No matter what I did, the Solar Panel would NOT link up with the camera and work. I sent it back for a refund, and Arlo refunded me for it AND the camera (which I had kept as it worked just fine). Arlo then refunded me for the whole order - Solar Panel AND Camera. I then told them through a long a tedious "Chat", and eventually got a request for ME to send the money for the camera back to them - they had NOT supplied proper Bank details for me to do so. 2 emails later, I got the details and sent the money back to them. I requested an email address to send a complaint in - and was told that this did not exist. Basically, they have NO complaints procedures - you get fobbed off with "Support" or "contact the customer Forum if you've technical problems" etc etc.
In the meantime, I bought another Solar Panel and yes, you guessed it, this doesn't work either.
So I am stuck with another duff product, and no way of complaining. To finish, I will NEVER buy another Arlo product and I suggest if you are looking for security cameras, do NOT buy Arlo. Get a product with proper customer support and somewhere to complain to when things go wrong, and you can't get any help. Arlo (and VERISURE as well - they weren't any better) - you have been unhelpful and appalling.
EDIT 28/4:
The email I gave was my email: the email linked to the cameras is my joint email which I am not prepared to advise openly here. If you email me to my email, I can then send you the email address linked to the camera (I do not use Social Media).
April 16, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Richard,
We are sincerely sorry to hear about the issues you've experienced with your Arlo solar panel, as well as your recent interaction with our customer service. We apologise for the inconvenience this has caused.
If you haven’t done so already, we recommend reviewing our support article on troubleshooting Arlo solar panel charging issues: https://www.arlo.com/en_gb/support/faq/000045870/how-to-troubleshoot-arlo-solar-panel-charging-issues
To allow us to retrieve your previous interaction with our customer service team and assist you further with your second Arlo solar panel that is still not working as expected, please respond to the information request we sent you here on Trustpilot. Be sure to include your full name, the email address linked to your primary Arlo account, and any case number you may have. Thank you!
Best regards,
Arlo Europe Support
EDIT:
Thank you for responding to our information request. Unfortunately, the email address and phone number you shared are not associated with an EMEA Arlo account. For this reason, we invite you to contact us via direct message on our official social media profiles and share the email address linked to your Arlo account (i.e., the email you use to log in):
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Alternatively, you may send us the serial number of one of your cameras via DM. You can usually find the serial number inside the battery compartment, behind the battery.
My daughter gave me her old doorbell…
My daughter gave me her old doorbell when she upgraded hers. I love it, It’s nice to check my car is still there when I’m in Australia visiting my son.
April 26, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Susan,
Thank you very much for sharing your lovely feedback! it's sincerely great to hear how our Arlo Doorbell has been passed on and is still proving useful, and we're glad you're enjoying it.
Best regards,
Arlo Europe Support
A reliable service for 4 years
I’ve been an Arlo customer for four years and I’m still very satisfied. The cameras offer excellent image quality and an unbeatable value for money. The Arlo Secure subscription is a real bonus, especially with the smart notifications now enhanced by AI.
April 24, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Anaïs,
Thank you very much for your kind feedback in response to our invitation! We're delighted to hear you've been a happy customer for many years and that you're enjoying the image quality and value our cameras provide. It's also great to know the Arlo Secure features and smart notifications are adding to your experience.
Feel free to recommend us to your loved ones!
Best regards,
Arlo Europe Support
No pressure sales
No pressure sales, polite, manner able, clear in questions asked, and fast after sales questions and visits, clean installation, and respectful of needs and home. Mahood you were a credit to your company.
April 15, 2026
Reply from Arlo Security | United Kingdom
Hi Yvonne,
Thank you very much for your wonderful feedback! We're delighted to know that you had a smooth, no-pressure experience with our customer service and that everything from the installation after-sales support met your expectations. it's really great to know that our customer service made such a positive impression!
Feel also free to recommend Arlo to your loved ones!
Best regards,
Arlo Europe Support
Does everything i wanted it too👍
April 15, 2026
Reply from Arlo Security | United Kingdom
Hi Stephen,
Thank you for sharing your 5-star review following our invitation! We're sincerely happy to hear that our product meets your expectations and provides the functionality you were seeking. Thank you for choosing us!
Best regards,
Arlo Europe Support
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