Disappointed first example filled with rain water after 2 weeks. Surprised company couldn't rectify or change item I sorted this by cancelling contract and going back to store signed new contract th... See more
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Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service fro... See more
Company replied
The doorbell is fine and good quality but it is impossible to pare it to the supplied interior plug in bell. No matter how many times I have followed the online instructions it does not pare.
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Customer service is excellent. The products are excellent, however whilst they say you dont need to pay a subscription for each device because you can monitor it yourself they take away crucial notifi... See more
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Company details
Written by the company
Protect your home with Arlo colour night vision and spotlight security cameras. Choose Arlo security cameras to watch over your home 24/7.
Contact info
United Kingdom
- arlo.com/en_gb
2.6
Poor
2K reviews
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WHEN YOU ASK FOR HELP IT IS THERE AND…
WHEN YOU ASK FOR HELP IT IS THERE AND THE VIDIO DOORBELL IS GRATE THANKS ARLO
September 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very disappointing support from Arlo.
Very disappointing support from Arlo.
I have been experiencing ongoing issues with two Arlo accounts, where cameras are shared between my account in Denmark and my account in Spain. Camera names are displayed incorrectly, and recordings often cannot be viewed unless I completely close and reopen the app.
I opened a support case and provided the information Arlo requested, but after that there has been little to no follow-up.
There is not much point in having a support system if cases are not actually followed through.
The hardware itself may be fine, but in my experience the app — and especially the support — is simply not good enough.
Very disappointing support from Arlo.
I have been experiencing ongoing issues with two Arlo accounts, where cameras are shared between my account in Denmark and my account in Spain. Camera names are displayed incorrectly, and recordings often cannot be viewed unless I completely close and reopen the app.
I opened a support case and provided the information Arlo requested, but after that there has been little to no follow-up.
There is not much point in having a support system if cases are not actually followed through.
The hardware itself may be fine, but in my experience the app — and especially the support — is simply not good enough.
September 1, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Lars,
Thank you for bringing this to our attention.
To help us look into your experience and provide you with further assistance, we’ve sent you an information request through Trustpilot. When replying, please include your full name, the email address associated with your Arlo account, and any relevant case number. Thank you!
Best regards,
Arlo Europe Support
Absolutely terrible; never buy an Arlo product
Arlo has quietly removed core functionality from products I purchased in good faith, provides no meaningful support, and has failed to honour an agreed remedy.
After a mandatory update in May 2026, one of my Arlo Go cameras stopped recording motion events entirely. This turned out not to be a fault, but a backend change that silently removed multi‑camera cloud recording from my account — a feature that existed at purchase and was part of the advertised free plan.
Arlo has eliminated all human support channels. There is no phone number, no published email, and the chatbot cannot escalate anything. I had to contact the CEO directly just to get a response. Arlo Europe eventually opened a support case and offered to replace both cameras with Arlo Go 2 units. There was no clarity on how or why that would resolve the issue, but I accepted immediately and provided my details. Since then: complete silence. No dispatch, no tracking, no explanation, no follow‑up.
Arlo removed functionality without notice, offered a remedy, then failed to deliver it. This is not how a responsible company behaves, especially one selling security products. I have now escalated the matter to the UK Competition & Markets Authority.
I would strongly advise avoiding Arlo products.
September 26, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Dani,
We appreciate you taking the time to share your experience with us. We recognize that it has not lived up to your expectations.
Phone support is available Monday to Friday, from 9:00 to 17:30, for Arlo Secure subscribers and customers who have at least one device under warranty.
To help us retrieve your previous interaction with our customer support team and assist you further with the camera replacements, please respond to the information request we sent you through Trustpilot. When replying, please include your full name, email address, and case number, if available. This will allow us to locate your information in our system and bring your concerns to the attention of our support team. Thank you!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Dear Minsok,
We appreciate you taking the time to share your feedback. We acknowledge that your experience has fallen short of expectations.
If your Arlo device cannot be found during setup over Wi-Fi, please refer to the following support article for troubleshooting steps:
https://www.arlo.com/en_gb/support/faq/troubleshooting-guides/what-do-i-do-when-arlo-fails-to-discover-my-device
If you are trying to sync your device with an Arlo SmartHub instead, please visit: https://www.arlo.com/en_gb/support/faq/troubleshooting-guides/what-to-do-when-your-arlo-camera-will-not-sync-to-a-smarthub-or-base-station-during-an-install-or-setup
We’d like the opportunity to assist you further with the challenges you've been experiencing. Please contact our customer service team, who will be more than happy to help you further. You can reach our experts through our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option. Phone support is available Monday to Friday, from 9:00 to 17:30.
Best regards,
Arlo Europe Support
Disappointed first example filled with…
Disappointed first example filled with rain water after 2 weeks.
Surprised company couldn't rectify or change item I sorted this by cancelling contract and going back to store signed new contract they supplied same again found the Sim cover was loose fixed it no trouble since. Did have to chase custo. Er service ref old leaky model as they were slow on refund
December 23, 2025
Reply from Arlo Security | United Kingdom
Dear Michael,
Thank you for taking the time to share your experience following our invitation.
Based on the information available to us, it appears that you may not have had the opportunity to contact our customer service team. Should you encounter a similar issue or any other difficulties with your Arlo cameras, please remember that you can contact our support team through our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option. All our products sold in the UK are covered by a two-year warranty. If deemed necessary after assessing the issue, our customer service team will arrange an RMA.
Best regards,
Arlo Europe Support
A complete security system operating…
A complete security system operating satisfactorily. I suggest the video doorbell and essential 3rd cameras should be screwed in place rather than just by a simple click onto the mounting plates
September 21, 2026
Reply from Arlo Security | United Kingdom
Hi Yiu!
We appreciate your feedback following our invitation! We're happy to read that you're enjoying your Arlo system.
We also appreciate your feedback regarding the mounting options for the Arlo Essential 3 cameras and Arlo Video Doorbell. Please note that Arlo Essential 3 camera models are compatible with the VMA1000 mount, which is sold separately. This mount allows the camera to be securely screwed into place and offers 360-degree swivel and 90-degree tilt for flexible positioning.
If you have any questions or concerns, feel free to reach our customer service: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option.
Best regards,
Arlo Europe Support
Instructions easy to follow
Instructions easy to follow. Works well. I am travelling and it’s good to know all is well at my house
September 18, 2026
Reply from Arlo Security | United Kingdom
Hi Linda!
Thank you very much for sharing your kind feedback following our invitation! We're delighted to hear your Arlo system is working well for you, especially while you're traveling. It's wonderful to know that Arlo is helping you improve you peace of mind.
Feel free to recommend us to family and friends!
Best regards,
Arlo Europe Support
Avoid
Avoid! Product has not worked for over a year and no phone number or support but they keep taking money from me.
September 18, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Sarah,
Thank you for sharing your feedback. We understand that your experience has fallen short of expectations.
If you have an Arlo Secure subscription, you can access phone support Monday to Friday, from 9:00 a.m. to 5:30 p.m. To view the available support options, please visit: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option.
To help you connect with our customer service team directly, we have also sent you an information request through Trustpilot. When responding, please include your full name and the email address associated with your Arlo account. Thank you for your cooperation.
Best regards,
Arlo Europe Support
Refused a refund despite not using their camera
I had a free trial with Arlo before leaving, I did not like the camera or app and have since migrated to Google products. However I forgot that the free trial automatically became a paying subscription. Despite not having used the camera or Alro account at all during the 14 days I hadnt noticed this was going on they have refused me a refund. Despite acknowledging that I haven't accessed their prodcuts or systems they are still denying me a refund. Staggering company policy and customer care. Shame on you. Go to Google people, better products and treatment.
September 18, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Joe,
We appreciate you taking the time to share your experience with us.
To help us locate your previous interaction with our customer service team and escalate your concerns, we have sent you an information request through Trustpilot. When responding, please include your full name, the email address associated with your Arlo account, and your case number. Thank you!
Best regards,
Arlo Europe Support
Set aside some time for installing and be patient
I have had an Arlo security camera system for some years now, and have recently upgraded by adding to the existing system. Overall, I have found the system very good in quality and performance. For me It loses a star since setting up ' programmes' can be quite tricky and somtimes not intuitive leading to frustration. Be prepared for some trial and error.
September 7, 2026
Reply from Arlo Security | United Kingdom
Hi Gordon!
Thank you for sharing your experience following our invitation. We're happy to hear that you've been enjoying your Arlo system and their functionalities.
If you're experiencing difficulties setting up Schedule Automations, please have a look at this video on our official YouTube channel about how to set them up: https://www.youtube.com/watch?v=1_GaMNYY33o&t=6s
You can also visit this support article:
if you need further assistance, feel free to reach out to our customer service: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option. Phone support is available Monday to Friday, from 9:00 to 17:30.
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Brian!
Thank you very much for taking the time to share your experience in response to our invitation! We're so happy to hear you had such a great experience with our service. Thank you for choosing Arlo!
Best regards,
Arlo Europe Support
Disgusting treatment.
If I could give less I would.
We have had a plan includes 3 cameras & doorbell.
We had had issues with all during time we have paid for this plan so constantly having to find ways to contact customer services. You are sent round the houses, they make it as difficult as possible. As stands we have 3 cameras that do not work. Disgusting treatment.
September 11, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Sharon,
Thank you for bringing your experience to our attention.
To assist you further, we have sent you an information request through Trustpilot. When responding, please include your full name and the email address associated with your Arlo account. If you have a case number, please include it as well. This information will allow us to forward your concerns to our customer service team for further assistance. Thank you.
Best regards,
Arlo Europe Support
Used to be able to store locally on a…
Used to be able to store locally on a memory stick. This functionality disappeared. Why?
@11 September. Thank you for the advice on things to try. I will do this when I am next at the property.
September 8, 2026
Reply from Arlo Security | United Kingdom
Dear Alan,
Thank you for bringing this to our attention.
If your Arlo cameras have stopped recording to your local storage device, please first check whether local storage is still enabled correctly. If it is, try disabling the feature and then enabling it again.
We also recommend reviewing the rules for your selected mode to ensure that video recording is still correctly enabled.
For additional troubleshooting steps, please visit: https://www.arlo.com/en_gb/support/faq/troubleshooting-guides/why-am-i-unable-to-access-my-arlo-recordings-in-local-storage
To get further assistance, we invite you to get in touch with our customer service; our experts would be glad to look into this and assist you further. To reach our team, please visit our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option.
Best regards,
Arlo Europe Support
Being email spammed
I have not signed up to a new service and am being spammed by emails on a near daily basis. I have unsubscribed multiple times with no action.
September 9, 2026
Reply from Arlo Security | United Kingdom
Dear Natalie,
Thank you for letting us know about this.
Please contact our customer support team to report the issue and receive further assistance from our experts. You can reach them through our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option. Phone support is available Monday to Friday, from 9:00 to 17:30.
Best regards,
Arlo Europe Support
Jeg har desværre haft en rigtig træls…
Jeg har desværre haft en rigtig træls oplevelse med Arlo, og derfor får de denne negative anmeldelse. De svarer ikke på mails, og deres AI-support er desværre helt ubrugelig.
Jeg sendte en pakke retur med nogle kabler, jeg ikke skulle bruge, og benyttede Arlos egen returordning. Pakken blev sendt den 7/8, og jeg kan se, at Arlo modtog den den 12/8. Siden da har jeg intet hørt fra dem.
Jeg forsøgte efterfølgende at få hjælp via deres AI-support, men den fungerer kun på engelsk, og selvom man forsøger at beskrive problemet, kan den ikke hjælpe med noget som helst. Den henviser blot til en e-mailadresse.
Jeg sendte derfor en mail til den 22/8, men har stadig ikke hørt noget fra Arlo her den 2/9. Jeg har nu forsøgt at sende endnu en mail, men det er mildest talt frustrerende ikke at kunne komme i kontakt med nogen.
Jeg vil derfor fraråde andre at købe direkte gennem Arlos egen hjemmeside. Køb i stedet gennem en dansk forhandler, hvor man forhåbentlig får en bedre og mere tilgængelig kundeservice, hvis der opstår problemer.
Unfortunately, I have had a really disappointing experience with Arlo, which is why I am leaving this negative review. They do not respond to emails, and their AI support is unfortunately completely useless.
I returned a package containing some cables that I did not need and used Arlo’s own return service. The package was shipped on August 7, and I can see that Arlo received it on August 12. Since then, I have not heard anything from them.
I subsequently tried to get help through their AI support, but it only works in English. Even when trying to explain the issue, it is unable to provide any useful assistance whatsoever. It simply refers you to an email address.
I therefore sent an email on August 22, but as of September 2, I still have not heard anything from Arlo. I have now tried sending another email, but it is extremely frustrating not being able to get in touch with anyone.
I would therefore advise others against buying directly from Arlo’s own website. Instead, I would recommend buying through a Danish retailer, where you will hopefully receive better and more accessible customer service if any problems arise.
Order number DK0030295
August 7, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Astrup,
Thank you for bringing your experience to our attention and for providing your order number. We understand that the return process, along with the difficulties you experienced when trying to reach our support team, did not meet your expectations.
We’ve asked the relevant team to investigate the delay and contact you as soon as possible. You can expect to hear from them shortly. Thank you for your understanding and patience.
Best regards,
Arlo Europe Support
Cannot recommend products from Arlo!!!
Can I give ARLo minus 5 star??
After the new update my product are basically useless, unless I sign up to a monthly payment plan. mmmm No thanks!
Local recording does happends, but it is not easy to navigate, and activity zones are now non existend. They have deteriorated a fully functional product, to force me to use their cloud solution.
If you think about investing in Arlo gear for survalliance, look elsewhere, they will force you to use their cloud, and from there I recond that the prices only goes one way - up.
August 24, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear S. Munk,
Thank you for sharing your experience with us.
An Arlo Secure subscription is required to continue recording videos to the cloud and using the advanced features included with the initial Arlo trial after the trial expires. This requirement is not related to a recent product or Arlo Secure app update.
You can learn which features remain available without a subscription here:
https://www.arlo.com/en_gb/support/faq/000062312/what-options-will-i-have-when-the-arlo-trial-ends
Without a subscription, some Arlo cameras can still use activity zones when connected to continuous AC power. You can find more information about activity zones, including which camera models support them without a subscription, here:
https://www.arlo.com/en_gb/support/faq/1001908/What-are-activity-zones-and-how-do-I-create-them
If you cannot find your locally stored recordings or are having difficulty accessing local storage, please refer to the following support article: https://www.arlo.com/content/arlo/com/www/gb/en/support/faq/installation-and-device-performance/local-storage.html
Our customer service would be happy to assist you further. To reach our experts, please visit our support page: https://www.arlo.com/da_dk/support
Under the “Kontakt os” section, sign in to your Arlo account and select your preferred contact option.
Best regards,
Arlo Europe Support
I was so frustrated by a recent app…
I was so frustrated by a recent app update that completely broke feeds across the platform and the supplied workaround was inconvenient to say the least and whilst the latest release has finally resolved the issue, leaving core functionality broken for several weeks and relying on a highly inconvenient workaround was not acceptable for a publicly traded tech company as it represents a serious failure in software governance and quality assurance.
It feels like the release that disabled my feeds was pushed out without the most basic of testing ever having been done and whilst I appreciate that the bug is now fixed, this experience severely undermined my confidence in Arlo's professionalism and governance so can you please, PLEASE ensure that your release management procedures and regression testing in terms of software changes are strictly overhauled so that future updates are 100% vetted before release as avoidable incidents like this are just damaging the brand longer term.
In balance, the actual hardware seems to be rock solid and I seldom have any issues but these software updates need a radical review I feel, from the bottom up.
August 24, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear gg,
We appreciate you taking the time to share your feedback with us again. We understand how frustrating it must have been to experience this issue for an extended period. While we’re glad to hear that the Arlo Feed is now working correctly and that you have otherwise found your Arlo system’s hardware reliable, we recognize the impact this experience has had on your confidence in our updates. Our engineering team works to identify and resolve issues like this as quickly as possible, and feedback such as yours is important in helping us improve the experience. This is why we'll ensure that it is shared with the appropriate team.
If you need any further assistance, please do not hesitate to contact our customer care team at: https://www.arlo.com/en_gb/support
You can also reach us through our social media channels:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Best regards,
Arlo Europe Support
Of the 3 Pro 4 cameras only 1 still works
Of the 3 Pro 4 cameras I purchased in 2023, only 1 is working. The charging feature declines as they age. I bought a while system and they should have definitely lasted longer then 2 1/2 years for what you pay. Disappointed.
August 16, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Ona,
Thank you for taking the time to share your experience with us.
If you’re experiencing charging issues with your Arlo Pro 4 camera, please visit the following support article for troubleshooting steps: https://kb.arlo.com/000062696/My-Arlo-camera-battery-will-not-charge-when-using-a-magnetic-charging-cable
Even if your Pro 4 camera is out of warranty, our customer service team will be happy to look into the issue and assist you where possible.If you’re located in the US, as your Trustpilot profile suggests, please visit our US support page: https://us.arlo.com/pages/contact-us
Best regards,
Arlo Europe Support
It is amazing but the only problem is…
It is amazing but the only problem is the Audio
August 14, 2026
Reply from Arlo Security | United Kingdom
Hi!
We appreciate your kind feedback following our invitation. It’s great to hear that you’re enjoying your Arlo system.
If your Arlo device is not detecting audio, please refer to the following support article for helpful troubleshooting steps:
https://kb.arlo.com/000062759/My-Arlo-camera-does-not-detect-audio-how-can-I-troubleshoot-this-issue
If you instead cannot hear audio during a live stream, please visit: https://kb.arlo.com/000063707/My-Arlo-camera-won-t-record-or-livestream-audio
If you need any further assistance, please contact our customer service team through our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option.
Best regards,
Arlo Europe Support
This doorbell used to work with Google
This doorbell used to work with Google, but no longer! There is no customer support unless you pay for a subscription. Just a chatbot that doesn't understand 'How can I connect to Google home?' The answer offered is 'would you like to connect to Amazon Alexa?'
If you have a Google based system DO NOT BUY ANY ARLO PRODUCT!
Mine is headed to the tip for recycling ♻️. Useless.
Update... automated reply sent below with the same old details of how to set this up... still doesn't work, and no useful customer support communication. As I have stated in this review: this USED to work. I did already set it up, but it stopped working and will no longer connect with Google home. I've cleared data, cache, deleted the device, reinstalled the app, reinstalled the device, and guess what. It STILL doesn't work!
August 11, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Mr Coates,
We appreciate you bringing this to our attention.
All Arlo Essential Video Doorbells are compatible with Google Home. To connect your Video Doorbell to Google Assistant, please make sure to follow the steps outlined in this article: https://www.arlo.com/en_gb/support/faq/000055108/How-do-I-connect-my-Arlo-cameras-to-the-Google-Assistant-app
To help you receive further assistance from our customer support, please respond to the information request we sent you through Trustpilot. When replying, make sure to include your full name and the email address associated with your Arlo account. Thank you!
Best regards,
Arlo Europe Support
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