The Arlo door bell camera works very well for seeing who has been to the door. However the microphone that should allow us to speak to people ringing the bell to give instructions is so muffled th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service fro... See more
Company replied
Customer service is excellent. The products are excellent, however whilst they say you dont need to pay a subscription for each device because you can monitor it yourself they take away crucial notifi... See more
Company replied
The doorbell is fine and good quality but it is impossible to pare it to the supplied interior plug in bell. No matter how many times I have followed the online instructions it does not pare.
Company replied
Company details
Written by the company
Protect your home with Arlo colour night vision and spotlight security cameras. Choose Arlo security cameras to watch over your home 24/7.
Contact info
United Kingdom
- arlo.com/en_gb
2.6
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The App gives me a great amount of…
The App gives me a great amount of detail, it’s intuitive for the most part. But, there are two areas that I don’t completely understand.
There can be frustrating delays on replaying the feed when a notification is received or live streaming content. And there has been occasions where the app doesn’t respond and it needs a restart to actively use it.
However, this does not affect the actual Camera Recording process.
I think the subscription is reasonable for the service provided. The Doorbell works well. Still need to mount two of the indoor cameras. But, overall it appears to be a good system.
Customer service is very responsive via email.
** Following a response from my review, I now have the answers to my slight issue, which will likely be resolved by a stronger WiFi connection. Thank you Arlo Support for your response and suggestions!
January 17, 2026
Reply from Arlo Security | United Kingdom
Dear SJ,
We appreciate your honest feedback following our invitation. We’re glad to hear that you found the Arlo Secure app intuitive and our customer service team responsive.
Delays when viewing or playing back recordings in the Arlo Feed may be related to a slow internet upload speed or a weak Wi-Fi signal where your Arlo devices are installed. You can check your connection by performing a speed test here: https://www.speedtest.net
You can also learn more about the minimum requirements for installing and using an Arlo system here: https://www.arlo.com/en_gb/support/faq/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-system
If the app becomes unresponsive or requires frequent restarts, try uninstalling and reinstalling it to see whether this improves its performance.
If you haven’t already, please report the issue to our support team. Our experts will be happy to investigate and assist you further! You can contact them through our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option.
Best regards,
Arlo Europe Support
Arlo just deleted my cameras & then…
Arlo just deleted my cameras & then sent an email saying oops sorry and s suggestion to go through the process of re installing them which was a pain and changed the set up. Not good at all
July 9, 2026
Reply from Arlo Security | United Kingdom
Dear TC,
Thank you for taking the time to bring this to our attention. We understand your concerns regarding the issue affecting your Arlo device. We identified an issue affecting the connection between certain Arlo cameras and their associated accounts in the Arlo Secure app. Due to an internal serial number assignment error, some devices were mistakenly triggered to perform a factory reset within our system, causing them to become disconnected from their accounts.
The issue was limited to a specific group of identified devices. We can confirm that there was no unauthorized access to your account and no security risk to your Arlo system. If you have already reinstalled your device and added it back to your account, no further action is required.
We have also prepared a dedicated FAQ with additional information, guidance, and answers to the most common questions related to this issue: https://www.arlo.com/en_gb/support/faq/000000003/why-has-my-arlo-device-disappeared-from-my-account
We sincerely apologize for the inconvenience this has caused. If you need any further assistance, please contact our support team. Our experts will be happy to help. To do so, visit our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and select your preferred contact option.
Best regards,
Arlo Europe Support
New Arlo App
I have had Arlo cameras for about 4 years and after some initial teething problems got the cameras working how I wanted them to without any problems. One permanently on and the other 2 on a schedule, and also working on geofencing when we went out. Back in May I visited Ireland and for some reason my Arlo app updated to the new version. The new app is not as simple as the old one despite what Arlo’s claim. Everytime my cameras turn on in schedule they send a notification to my phone. Why? I know when they are coming on because I set up the schedule. I’m not sure if geofencing is working. What was a fairly simple app to control my cameras is now something complicated and confusing. I am seriously looking at other cameras.
July 17, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear A Moore,
Thank you for taking the time to share your detailed feedback. We understand that the new Arlo Secure app experience has not met your expectations.
Our engineering team is aware of your feedback regarding the option to disable mode-change notifications. Although we cannot guarantee that this feature will be implemented, we can confirm that your suggestion is being taken into consideration.
If you would like some guidance while becoming familiar with the changes in the new experience of our app, we've prepared several resources that may help. Our website provides detailed articles and step-by-step instructions covering the new layout and features: https://www.arlo.com/en_gb/support/new-arlo-app
Our official YouTube channel also offers a variety of instructional videos about the new Arlo Secure app: https://www.youtube.com/@ArloSmartHomeUK/videos
If you need further assistance navigating the app or are experiencing issues with the arrive/leave automation (geofence), please feel free to contact our support team. Our experts will be happy to help! To reach our team, please visit our support page at https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact option.
Best regards,
Arlo Europe Support
I have Arlo 2 cameras which I need to…
I have Arlo 2 cameras which I need to link to a base station. Living in a standard brisk built house with a Wi-Fi mesh system you’d think it would be easy. The camera can’t even manage a strong enough signal to the base station be abuse it has to go through one brick wall. The base station is less than 5 metres away but the wall blocks the signal. Pathetic. And before Arlo respond with their standard weak Wi-Fi etc, we have strong fast Wi-Fi with speeds in excess of 400mbps with Starlink, and a full mesh system which gives coverage thought the home and large garden.
In response to Arlo it’s not a thick brick wall. It’s the Spanish ceramic brick that consists mostly of air holes. Perhaps these cameras work well in places where houses are made of wood, like the USA, but to sell them in Europe the signal from the base station needs to be massively strengthened. My router can send Wi-Fi through walls, why can’t an Arlo base station?
July 11, 2026
Reply from Arlo Security | United Kingdom
Dear Jason,
We appreciate you taking the time to share your experience with us.
A thick brick wall may indeed absorb or block enough of the signal from the base station to affect the connection. Materials that can significantly reduce signal strength include:
• Large quantities of water, such as in a fish tank or water heater
• Metal
• Glass, especially mirrors
• Ceramic
• Stone
• Concrete
• Brick
• Unusually thick walls and ceilings
Please note that strong Wi-Fi coverage throughout your home and garden may not improve the connection if your Arlo cameras are connected directly to a base station or SmartHub. These devices create a separate, closed Wi-Fi network for your Arlo cameras, so the Wi-Fi coverage provided by your internet router does not determine the range of the base station or SmartHub.
If possible, you could connect your base station to a Wi-Fi extender. This may allow you to position it closer to your cameras and avoid placing it behind a thick brick wall. For more helpful tips, please visit: https://www.arlo.com/en_gb/support/faq/5568/How-can-I-extend-the-range-of-my-Arlo-system
If you have any further questions or concerns, please contact our support team: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact option.
Best regards,
Arlo Europe Support
Crystal clear cameras
This is my second Arlo system, the last one was 7 years old so was time to upgrade. I am so impressed with the improvements, cameras are crystal clear. Order to Delivery was just a few days. I am very happy I stuck with Arlo.
July 9, 2026
Reply from Arlo Security | United Kingdom
Hi Ang!
Thank you a lot for taking the time to share your positive feedback with us following our invitation. We are pleased to hear about your positive experience with your Arlo system. It is great to know that the improvements, especially the cameras' crystal-clear picture quality, have made such a difference for you. We truly appreciate your continued loyalty and are glad we could deliver your order so quickly!
Best regards,
Arlo Europe Support
Maybe the worst ad ever
I don't have Arlo but the ad they play on Spotify with an actual fire alarm playing should be illegal. It has set a panic in me and my pet on more than one occasion. There is no reason for you to put a fire alarm sound effect in the ad.
June 27, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Angie,
Thank you for sharing your experience.
We're sorry to hear that the Spotify advertisement caused distress for both you and your pet.
Your comments have been shared with the relevant team for review, as customer feedback plays an important role in helping us improve our communications and advertising.
Thank you for bringing this to our attention.
Kind regards,
Arlo Europe Support
Microphone doesn't work so you can't…
Microphone doesn't work so you can't speak to anyone who presses the doorbell. Camera is terrible quality and regularly refuses to connect so we regularly miss activity in the front garden. Had a neighbours kids try to smash out window, camera completely missed the whole thing.
June 21, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Kerri,
Thank you for sharing your feedback with us and other customers.
Issues with your camera connecting, such as when trying to view the live stream, may be related to low internet upload speed or a weak Wi-Fi signal. This can be caused by obstacles between the camera and router, or by strong Wi-Fi interference nearby.
You can perform a speed test here: https://www.speedtest.net
You can also learn more about the minimum requirements for using an Arlo system (including their minimum upload speed) in this support article: https://www.arlo.com/en_gb/support/faq/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-system
The same factors may also affect the two-way audio of your Arlo Video Doorbell when a visitor presses it. Additionally, please check the permissions for the Arlo Secure app in your mobile device settings and make sure the app is allowed to access your device’s microphone.
Our support team would be glad to look into this further and assist you. To reach our customer service, visit our support page at https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact option.
Best regards,
Arlo Europe Support
Sold a security dream, got a monitoring nightmare !
So. 3 - 4 years of 'use'. Intermittent connectivity. Variable recognition of mobiles for proximity activitation. Inconsistent system recognition of changing 'ststus' subject to activity. Genrally a very poor experience. We are remote but have full fibre to our home but signal still takes upwards of 45 seconds to recognise and notify. Verbal interaction is pretty much impossible. Subscription cancelled and invested in enhanced insurance cover for less than 1/2 the saving.
Sold a security dream, got a monitoring nightmare !
June 28, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Jim,
We appreciate you sharing your feedback about your Arlo system. We recognize that your experience has not lived up to your expectations.
Some of the issues you described, such as intermittent connectivity, delayed alerts, and delays when trying to speak to a visitor through your device, may have been caused by a weak Wi-Fi signal due to distance from the router or SmartHub, or perhaps by strong Wi-Fi interference in the area, even if your internet connection itself is fast and fiber optic.
We understand that you may no longer be using your Arlo system. However, if that is not the case, we encourage you to contact our customer service team. They’ll be happy to assist you further with the issues you mentioned, including the geofencing mode not working properly, if we understood that correctly. To reach our experts, visit our support page at https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact option.
If you instead have actually decided to move away from your Arlo system, we hope you’ll consider giving us another chance in the future and allow us the opportunity to regain your trust in our products.
Best regards,
Arlo Europe Support
I would HIGHLY recommend you AVOID this company
After purchasing the camera, you are quickly encouraged to sign up to a year long Subscription despite paying a fair bit for camera itself. After about six months, expect it to stop working - if you look through other reviews, this is not uncommon. You then have the pleasure of spending three weeks of back-and-forth with customer support. Eventually they may agree to send you out a replacement, but unfortunately your old Subscription is not transferable to the new device, and you are encouraged to purchase another one.
All in all an awful company and I would discourage anyone ever working with them or buying from them
June 25, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear A TO,
Thank you for taking a moment to share your experience with us.
Arlo Secure subscriptions, in addition to cloud storage, are designed to enhance security and provide greater peace of mind thanks to advanced features powered by our patented AI, such as advanced motion detection, cloud activity zones, notification previews, and much more. You can learn more about it on our website: https://www.arlo.com/en_gb/serviceplans
We’d also like the chance to look into your case with our customer service and verify that all procedures regarding your RMA and subscription were followed correctly. For this reason, we’ve sent you an information request here on Trustpilot. When replying, please include the email address linked to your Arlo account, your full name, and the case number you had with our support team.
We hope you’ll give us the chance to take a closer look into this!
Best regards,
Arlo Europe Support
The doorbell is fine and good quality…
The doorbell is fine and good quality but it is impossible to pare it to the supplied interior plug in bell.
No matter how many times I have followed the online instructions it does not pare.
June 23, 2026
Reply from Arlo Security | United Kingdom
Dear Phil,
Thank you for taking the time to share your feedback in response to our invitation.
If you're trying to connect your Video Doorbell to an Arlo Chime, please make sure that you're following the instructions provided here: https://www.arlo.com/en_gb/support/faq/000062498/How-do-I-connect-my-Arlo-Essential-Video-Doorbell-to-an-Arlo-Chime
If, however, you are unable to onboard your Arlo Chime at all, please refer to this support article for useful troubleshooting guidance: https://www.arlo.com/en_gb/support/faq/000062551/what-do-i-do-when-arlo-fails-to-discover-my-arlo-chime-2-when-i-set-it-up
Ou support team would be happy to assist you further with this. To reach our experts, visit our support page at https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact option. Our team will be happy to help!
Best regards,
Arlo Europe Support
If I could give the less than 1 star…
If I could give the less than 1 star then I would. Verisure came out to set me up with Arlo security and couldn’t even connect to their own servers so then left me waiting for 2 weeks with no security at all because they had taken down my ring doorbell. Not impressed. Don’t fall for it.
June 16, 2026
Reply from Arlo Security | United Kingdom
Dear Jenna,
We appreciate you bringing this to our attention.
If you still need assistance onboarding your Arlo product, we recommend reaching out to our customer service team so they can properly troubleshoot the issue and assist you further. As you left your review following our invitation, we were able to check your details in our system, and your Arlo account does not appear to be linked to Verisure.
If your Arlo product was purchased from our online store or from one of our authorized resellers, please get in touch with our customer service by visiting our support page: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact option.
If, however, your product was purchased through Verisure, we kindly invite you to contact Verisure UK support directly for assistance: https://www.verisure.co.uk/contact-us
If you have any concerns or questions, you’re also welcome to DM us on our social media channels:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Thank you!
Best regards,
Arlo Europe Support
These Arlo cameras turned out to be a…
These Arlo cameras turned out to be a great buy. Setup took only a few minutes, and the app guides you through everything step by step. The cameras are very easy to use, the image quality is sharp, and notifications come through instantly. Overall, a fantastic and user‑friendly security system.
June 14, 2026
Reply from Arlo Security | United Kingdom
Hi Josey!
Thank you very much for sharing your kind feedback with us and other customers following our invitation. We’re delighted to hear that you had such a positive experience with your Arlo cameras. We truly appreciate you highlighting the easy setup, sharp image quality, and instant notifications. Thank you again for choosing Arlo!
Best regards,
Received a message to update my…
Received a message to update my previous review. The company indicated I should have gone to my.arlo.com to get support, as if I hadn't tried that. There is no support option available at that address. If arlo believes providing customers with product support after sale is important, I recommend they assign an employee to try and reach support. Document all the steps they fo through and the time wasted before they give up. Maybe then they will find the holes in their workflow and invest in closing them
June 19, 2026
Unprompted review
Security & Solace
We bought the cameras for my elderly mum who lives on her own. Not living near her, it brought a great sense of relief to be able to ensure she is well when I cannot contact her.
Thank you.
June 9, 2026
Reply from Arlo Security | United Kingdom
Hi Anu!
Thank you for taking the time to share your positive feedback in response to our invitation! We are delighted to hear our cameras provide such peace of mind for you and your family, especially for your mum's well-being. We sincerely appreciate your feedback and thank you for choosing Arlo!
Best regards,
Arlo Europe Support
Arlo Ultra 2 XL
Arlo Ultra 2 XL, Arlo 2K Video Doorbell & SmartHub — Long‑Term Review (Tested Aug 2025–Jun 2026)
After running three Arlo Ultra 2 XL cameras and one Arlo 2K Video Doorbell, all connected to a single SmartHub and paired with the Secure Plus subscription (£19.99/month), this is a full breakdown of real‑world performance. The subscription includes cloud history, AI detection, and unlimited devices, but does not include continuous video recording — that costs £10.99 per camera for 14‑day CVR.
Overall Verdict
Arlo’s hardware is strong for daytime use. Image quality is excellent, and the system integrates well with smart displays. However, the AI performance, motion detection reliability, and app experience fall short of expectations at this price point. Night performance and playback limitations are the biggest weaknesses.
Battery Life of Arlo Ultra 2 XL
Arlo advertises 365‑day battery life, but this is only realistic in low‑activity areas with reduced settings. In real‑world use with full functionality enabled, battery life has been 1–3 months, depending on activity levels. High‑traffic zones drain the battery significantly faster.
Positives
Daytime Image Quality
During the day, the Ultra 2 XL cameras deliver sharp, detailed footage. Capturing faces, vehicles, and even registration plates (in daylight) is very achievable.
Animal Detection
The cameras reliably detect animals even small birds which can be impressive.
Doorbell Performance
The 2K Video Doorbell works well within its 4‑metre detection range, calls your phone quickly, and integrates smoothly with TVs and smart screens for live video and audio.
Mixed or Underwhelming Performance
Night Vision
Night footage is reasonable, but detail detection drops significantly. Identifying faces or plates at night is inconsistent unless subjects are very close.
AI Capabilities
Arlo markets its AI heavily, but in practice it feels entry‑level:
Face Recognition: Despite being enabled since August, it has never identified a family member.
Vehicle Recognition: Even with a clear view of a known car, the system often labels it as multiple different vehicles and colours. (Number plate recognition is not supported.)
Motion Classification: Trees moving in the wind are sometimes flagged as vehicles.
Motion Detection Reliability
This is one of the system’s biggest weaknesses:
Detection can be slow, causing recordings to miss the start of events.
Motion range is limited to 7.5 metres (25 ft), making placement critical.
At night, capturing registration plates is unlikely unless the camera is very close.
The system often fails to maintain continuous recording, even when set to “record until motion stops”.
This can result in short, fragmented clips and missed moments, especially with slow or subtle movement (e.g., a dog walking around the garden)
Recording Behaviour
Although the setting allows recording until motion stops (up to 5 minutes), the cameras often stop early unless the movement is dramatic. This is worse at night and at longer distances.
App Experience & Playback
The app is also a weak part of the ecosystem:
Playback frequently glitches, freezes, or plays audio only
Expanding to fullscreen can cause the video to go black
Occasional green pixelation or full video blanking, usually blamed on “connection issues”
No slow‑scroll or frame‑by‑frame scrubbing
Pausing a video and scrolling causes it to auto‑play, making precise review difficult
Filtering and timeline navigation feel outdated and unintuitive
For a premium subscription service, the app experience feels several years behind competitors.
Key Limitations to Consider
No continuous recording unless you pay £10.99 per camera
AI is inconsistent and often inaccurate
Night performance is limited for identification
Motion detection range is short (7.5m)
App reliability issues impact usability
Recordings frequently split or stop early
Conclusion
The Arlo Ultra 2 XL cameras and 2K Video Doorbell offer excellent daytime clarity, but the software and AI do not match the premium pricing. For general monitoring, they’re fine. For serious security, especially at night or where reliable AI detection is needed, the system feels limited.
If Arlo improves its app stability system capabilities and AI accuracy, this could be a top‑tier system. As it stands, it’s a good but flawed setup with notable gaps in reliability.
June 18, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Kurt,
We sincerely appreciate you sharing such detailed feedback about your experience with your Arlo products, both with us and with other customers. Thank you as well for highlighting the image quality, advanced detection features, and integration with smart home systems.
Battery life can indeed vary depending on usage, environmental conditions, and device settings. For helpful tips on how to extend your camera’s battery life, please visit: https://www.arlo.com/en_gb/support/faq/291/how-can-i-extend-my-arlo-camera-s-battery-life
Reduced image quality at night with night vision enabled may be affected by several factors, such as the camera pointing towards reflective surfaces or towards another camera or device with infrared LEDs. For more tips, please visit: https://www.arlo.com/en_gb/support/faq/000063069/night-vision-is-not-working-on-my-arlo-camera-what-do-i-do
If you’ve noticed that your devices start recording with a delay, we recommend checking their Wi-Fi signal strength and your internet upload speed, as both can contribute to this behaviour. You can perform a speed test here: https://www.speedtest.net
You may also want to check the devices' motion sensitivity and increase it if needed:
1. Launch the Arlo Secure App
2. Tap Devices
3. Tap the gear icon
4. Tap Default Mode Settings
5. Move the Motion Detection slider left or right to change the motion detection sensitivity level.
If your Arlo Secure app frequently glitches or freezes, please try uninstalling and reinstalling it. You may also want to clear the app’s cache and data, if this option is available on your device.
Our customer service team would be happy to take a closer look at all the challenges you described, including Smart Notifications misidentifying objects and vehicle or person recognition not working as expected. To reach our team, please visit our support page at: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose the contact option you prefer.
Best regards,
Arlo Europe Support
Quick set up perfect picture on phone…
Quick set up perfect picture on phone from camera
June 10, 2026
Reply from Arlo Security | United Kingdom
Hi John!
Thank you very much for sharing your 5-star review in response to our invitation! It's great to know you found the setup of your Arlo system quick and the picture perfect. Thank you again for choosing Arlo!
Best regards,
Arlo Europe Support
Doorbell Camera
Product arrived on time as notified. Well packaged. Easy to fit and set up.
April 14, 2026
Reply from Arlo Security | United Kingdom
Hi!
We sincerey appreciate your kind feedback in response to our invitation! We so glad to hear that your Arlo Video Doorbell arrived promptly, was well-packaged, and that it was easy to set up. Don't hesitate to recommend us to family and friends!
Best regards,
Arlo Europe Support
No support unless you pay and the app…
No support unless you pay and the app update has stopped me accessing my cameras!!! Very angry x customer I'm off to buy a different make. Useless company and equipment is very poor quality.
June 17, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Viv,
Thank you for sharing your feedback with us. We recognise that your experience has not met your expectations.
To help you get in touch with our support team and allow our experts to look into the issue with accessing your cameras after our app update, we’ve sent you an information request here on Trustpilot.
When responding, please include your full name and the email address linked to your main Arlo account. This will allow us to request our customer service to contact you directly.
Thank you!
Best regards,to re
Arlo Europe Support
6 yrs long-term Arlo customer desaster - paid subscription (~CHF 15/month).
My experience:
• Multiple hardware-related issues over time
• Several-month outage of local storage functionality
• Recurring offline and connectivity problems
• Temporary loss of access to cloud recordings
• Base station and multiple cameras suddenly disappeared from my account
• Full system reinstallation required multiple times
• Cameras had to be re-paired and completely reconfigured from scratch
• Repeated physical access required (ladder/roof work due to mounting positions)
• Numerous support contacts and lengthy back-and-forth communication
• Issues were initially attributed to other causes instead of system/service faults
Arlo resolution:
• Final goodwill offer: 50% discount for 6 months (approx. CHF 45 total value)
Conclusion:
A security system must be reliable. In my experience, this was not consistently the case over several years. The amount of time, physical effort, and repeated system failures are not proportionate to the ongoing subscription cost. For a paid security service, the overall reliability and support response did not meet expectations.
June 17, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear CC,
We appreciate you taking the time to share your detailed feedback and experience with Arlo. We acknowledge that your experience has not been what you expected.
As you mentioned that you have already contacted our customer service regarding the issues you’ve been experiencing, we’d like the opportunity to review your cases more closely with our support team. This will allow us to investigate your feedback further and make sure that all the appropriate steps have been taken to assist you.
To help us with this, we’ve sent you an information request here on Trustpilot. When responding, please include your full name, the email address linked to your Arlo account, and any case numbers you may have. Thank you!
Best regards,
Arlo Europe Support
Very poor customer service
We are having problems and wish to speak to someone
We have tried on numerous occasions to send a log report etc and to reach out to you support centre via emails to no avail.
Unfortunately this company appears to have no or little method of contacting them via a telephone
Very poor customer service
June 16, 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Yvonne,
We appreciate you bringing this to our attention and sharing your experience with us.
To contact our customer service team, please visit our support page at https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and choose your preferred contact option. If you are an Arlo Secure subscriber or have at least one device under warranty, you will see the phone number for our customer service, available Monday to Friday from 9:00 to 17:30.
To help you get in touch with our support team, we have also sent you an info request here on Trustpilot. When responding, please make sure to include your full name and the email address linked to your Arlo account. This will help us forward your case to our support team, who will review the matter and contact you directly. Thank you for your cooperation!
Best regards,
Arlo Europe Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.