Arlo Security | United Kingdom Reviews 2,173

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Leonard,

We appreciate your 5-star review in response to our invitation! We hope that everything is working fine with your Arlo system. Don't hesitate to recommend Arlo to your loved ones!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Julian,

Thank you for sharing your feedback following our invitation! We're happy the setup of our Arlo device was easy and that it is compatible with your base station. If you'd like to read more about the battery life of all our products, have a look here: https://www.arlo.com/en_gb/support/faq/1202753/How-long-do-Arlo-camera-batteries-last

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Wendy,

Than kyou for your Trustpilot review in response to our invitation! It's great to know that you're happy with your Arlo cameras. Feel free to recommend Arlo to family and friends!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 5, 2026

Dear Liam,

We’re sorry to hear about your experience.

If you have an Arlo Secure Plus subscription, all eligible devices should be automatically added to your plan at the time of purchase, provided they are assigned to the same Location. To check if they're added, open the Arlo Secure app, tap on the profile icon > select the Location with the plan under "Locations and Plans" > tap Plan. If your cameras are connected to the plan, you should see them there.

If your cameras are connected to an Arlo Secure plan, but do not record to the cloud, please check the rules for the currently selected Mode and ensure that video recording is enabled. You can find step‑by‑step instructions on how to review and adjust these settings in the following support article:
https://www.arlo.com/en_gb/support/faq/000062777/about-arlo-routines-modes-rules-and-automations

For additional troubleshooting guidance, please refer to this article: https://www.arlo.com/en_gb/support/faq/000062661/why-are-there-no-recordings-in-the-arlo-library

Our customer service would be happy to investigate this further and provide any additional assistance you may need. You can contact our support team by following these steps:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

Once logged in, you’ll be able to view the available contact options. Arlo Secure subscribers have access to phone support.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Updated Feb 9, 2026

Dear Christopher,

We are sorry to learn about your feedback.

We've recently updated our pricing to reflect the ongoing investment required to support, maintain, and continue evolving our services. Arlo Secure is designed as a leading privacy‑focused security platform for Europe. It goes well beyond basic cloud storage by integrating advanced AI‑based detection, Europe‑hosted cloud infrastructure, and regular feature enhancements. These ongoing improvements enable us to further refine detection accuracy, expand available features, and maintain the high levels of privacy and security our customers expect.

Further details were provided in the email sent to subscribers, which included a link to the FAQ section on our website: https://www.arlo.com/en_gb/arlo-secure-price-increases-2?utm_source=arloemail&utm_medium=email&%E2%80%A6

Also, remember that by picking an annual plan over a monthly one, you get 1 month for free!

In case you have any questions or need our assistance, feel free to reach out to our customer service by following these steps:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

Once logged in, you’ll be able to view the available contact options.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear David,

We sincerely appreciate your kind feedback in response to our invitation. We're glad to hear that you've found your Arlo product to be was easy to install and that the video and night vision quality are excellent. Don't hesitate to recommend Arlo!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Margaret,

Thanks you for your feedback following our invitation. It's great to know that everything is working fine with your Arlo system!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Hi LP,

We’re sorry to learn about your disappointment.

While our live chat with an agent is available from 9:00 to 17:00, Monday to Friday, you can access our chatbot 24/7 for assistance with basic topics and issues. You can reach it through our support page by clicking “Launch chatbot”: https://www.arlo.com/en_gb/support?srsltid=AfmBOoqIAUZCdy--6fe6VvsOQjcohIagIHb49FQPB7LSCeDd6TprwXar

Thank you for your feedback regarding the manufacture date on our batteries. We’ll make sure to forward your comments to the relevant department. Please remember that all our accessories, including batteries, are covered by a two‑year warranty in the UK. You can learn more about our warranty here:
https://www.arlo.com/en_gb/about-us/warranty

If you have any concerns or need our help, feel free to contact our customer service:

• Visit our support page: https://www.arlo.com/sv_se/support

• Scroll down to the section labelled “Supportcenter”

• Log in to your Arlo account

Once logged in, pick the contact option you prefer.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 5, 2026

Dear Daren,

We are sorry to learn about your disappointment. We’ve recently revised our pricing to account for the continued investment needed to operate, maintain, and further develop our services.

Arlo Secure is built to be a leading, privacy‑centric security platform in Europe. It offers much more than standard cloud storage by combining advanced AI‑driven detection, cloud hosting based in Europe, and ongoing feature improvements. These enhancements allow us to continually improve detection accuracy, expand functionality, and uphold the high standards of privacy and security our users rely on.

Additional information was shared in the email sent to subscribers, which included a link to the FAQ section on our website: https://www.arlo.com/en_gb/arlo-secure-price-increases-2?utm_source=arloemail&utm_medium=email&%E2%80%A6

If you have any questions or concerns, or need our help, don't hesitate to reach out to our customer service:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

Once logged in, pick your preferred contact option.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 4, 2026

Hi MYC,

We’re sorry to hear you’re experiencing poor battery life with your Arlo cameras.

Please be aware that in addition to cameras' settings, battery life may vary based on other factors such as how the device is used and surrounding environmental conditions. For guidance on optimizing battery performance, we recommend reviewing the following support article: https://www.arlo.com/en_gb/support/faq/291/How-can-I-extend-my-Arlo-camera-s-battery-life

Our support team would be be glad to look into the battery life of your cameras and assist you further. To reach our customer support, please follow these steps:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

Once logged in, you’ll be able to view the available contact options. Our team will be more than happy to help!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Sekinat,

Thanks you a lot for taking the time to share your 5-star review in response to our invitation! We're glad that your experience with our customer service has been positive and that they have of help to you. Feel free to recommend Arlo to your loved ones!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 4, 2026

Hi Stephen,

We’re sorry to hear that you’ve been experiencing issues connecting your SmartHub, and we apologize for the inconvenience caused.

If your Arlo SmartHub is not being discovered during setup, please first ensure that it is properly connected to the internet. Check the SmartHub’s LED indicator and confirm that it is solid green. If the Internet LED is solid amber, this indicates a network connection issue. In that case, please make sure the Ethernet cable is securely connected to the SmartHub and your router, and confirm that your internet connection is working by testing another device. You may also try rebooting the SmartHub after making any network adjustments.

Next, please ensure that your computer or mobile device is connected to the same network as the SmartHub during the setup process.

For a complete list of troubleshooting steps, please visit the following support article:
https://www.arlo.com/en_gb/support/faq/1179130/Arlo-can-t-discover-my-SmartHub-or-base-station-during-installation-what-do-I-do

We’d be happy to assist you further with your SmartHub setup. To reach our customer support, please follow these steps:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

Once logged in, you’ll be able to view the available contact options.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Tipp,

Thanks you for your positive feedback in response to our invitation! It's awesome to hear that your Arlo cameras were easy to install, and you find the video playback quality excellent. We also sincerely appreciate you highly recommending our products!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Tai,

Thanks you for your positive feedback in response to our invitation! We're delighted to hear that your Arlo system is working well for you!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Louis,

We appreciate you sharing your feedback in response to our invitation! It's great to read that your Arlo product was easy to install and user-friendly. Don't hesitate to recommend Arlo to family and friends!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 4, 2026

Hi Terry,

We’re sorry to hear about the experience you’ve been having.

If your Arlo cameras or Video Doorbell respond with a delay when detecting a visitor, this can be influenced by more than just internet speed. Please also ensure that the Wi‑Fi signal strength to the devices is sufficient. Factors such as distance from the router, physical obstacles, and potential Wi‑Fi interference in the surrounding area can all impact performance and result in delayed alerts.

Regarding the recent pricing update, this reflects the ongoing investment required to deliver and continually improve the Arlo Secure experience. Arlo Secure provides a comprehensive security solution tailored for Europe, combining intelligent detection, secure European‑based cloud infrastructure, and regular feature enhancements. These efforts allow us to continuously improve system performance while maintaining the high privacy and security standards our customers depend on. You can learn more on our website: https://www.arlo.com/en_gb/arlo-secure-price-increases-2?utm_source=arloemail&utm_medium=email&%E2%80%A6

If you’d like more direct assistance, we encourage you to contact our support team, who will be happy to help investigate this further. To reach our experts, please follow these steps:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

Once logged in, you’ll be able to view the available contact options.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 4, 2026

Hi Rachel,

We’re sorry to learn about the issues you’ve experienced while setting up your Arlo device and with its recordings.

If your Arlo product is not recording to the cloud, please first ensure that the Location where your device is installed is covered by an active Arlo Secure plan:

1. Log in to my.arlo.com
2. Click Secure
3. Click My Arlo Account to manage your subscriptions
4. Confirm that a plan or trial is listed under the Location where recordings are missing

You may also want to check the Modes and Rules. The device must be armed and set to record video in response to motion or audio. For more information, please refer to the following article:
https://www.arlo.com/en_gb/support/faq/000062777/about-arlo-routines-modes-rules-and-automations

For additional troubleshooting steps related to missing recordings, please visit: https://www.arlo.com/en_gb/support/faq/000062661/why-are-there-no-recordings-in-the-arlo-library

To view the devices currently added to your husband’s Arlo account, the devices can be shared with your account using the Grant Access feature. You can learn more about this process here: https://www.arlo.com/en_gb/support/faq/000062933/how-do-i-add-friends-on-my-arlo-secure-app-arlo-secure-4-0

To get further assistance and have our experts look into the recording issue, we recommend reaching out to our customer support team, who will be happy to help you further:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

After logging in, you’ll be able to view the available contact options.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 10, 2026

Dear Sandrine,

Thank you for sharing your review following our invitation! We're delighted that you find our cameras works great and that you're satisfied with the video quality.

Don't hesitate to recommend Arlo to family and friends!

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 4, 2026

Hi Craig,

We’re sorry to hear about the issues you’re experiencing with activity zones.

If your Arlo cameras continue to detect motion outside of the defined Activity Zones, we recommend first deleting the existing zones and then recreating them from scratch. If the issue persists, please ensure that your Activity Zones do not include objects that move continuously. Items such as tree branches or flags within an Activity Zone can trigger unwanted motion alerts and recordings.

Additionally, if Auto Zoom & Tracking is enabled on your camera, we recommend disabling this feature, as it may affect the accuracy of Activity Zones.

For further troubleshooting and helpful tips, please refer to the following support article:
https://www.arlo.com/en_gb/support/faq/000062452/How-do-I-troubleshoot-problems-with-Arlo-activity-zones

If the issue persists, we invite you to get in touch with our support team for further assistance. To reach our experts, please follow these steps:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

After logging in, you’ll be able to view the available contact options.

Best regards,
Arlo Europe Support

Reply from Arlo Security | United Kingdom

Feb 4, 2026

Hi Patrycja,

We’re sorry to hear about the connection issues and delayed alerts you’ve been experiencing with your Arlo Essential Video Doorbell.

Both issues—your Video Doorbell frequently going offline and announcing visitors with a delay—may be related to the same underlying cause. We recommend checking the Video Doorbell’s Wi‑Fi signal strength to ensure it is not too weak. A weak signal can result from the distance between the device and your router or SmartHub, as well as from physical obstacles in between. Strong Wi-Fi interference in the vicinity may also contribute.

Additionally, we suggest performing a speed test to verify your internet connection’s upload speed, as insufficient upload bandwidth can also affect the Video Doorbell’s performance: https://www.speedtest.net

Our Video Doorbells require 2 Mbps upload speed per unit to work properly.

Our customer support would be more than happy to look into this further and assist you. To reach our experts, please follow these steps:

• Visit our support page: https://www.arlo.com/en_gb/support

• Scroll down to the section labelled “Support Centre”

• Log in to your Arlo account

Once logged in, you’ll be able to view the available contact options.

Best regards,
Arlo Europe Support