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Armada Internet Reviews 976

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TrustScore 5 out of 5

4.9

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Considering 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and clear communication, making interactions pleasant and efficient. Many people appreciate the exceptional customer service, noting the team's dedication to ensuring satisfaction and providing comprehensive support. The overall service is often described as excellent, with consumers praising the efficiency and ease of their experience, especially regarding website development and onboarding processes. However, some customers also noted significant dissatisfaction with the service, citing issues with contracts, unexpected landing page launches, and a perceived lack of understanding regarding SEO strategies. There were also complaints about rude customer service, unprofessional sales tactics, and websites that were difficult to find through normal search terms, leading to concerns about the value provided.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the great communication and... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful, friendly, and... See more

Website

People report positive experiences with website setup, with some customers expressing satisfaction that their... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Melissa was outstanding—she explained everything clearly and thoroughly, leaving no detail overlooked. She also promised to support me throughout the year, which gives me great confidence mov... See more

Rated 5 out of 5 stars

Beth was great with her detail, listening to our business requirements and answering any of my questions. Jason who is handling the account has also been very helpful and able to give clear structure... See more

Rated 5 out of 5 stars

Very easy to communicate with both verbally and on line. Very helpful and clear with all their forms and details. Very happy to get this efficiency whichtoday is highly unusual. Looking forward no... See more

Company details

  1. Online Marketing Agency

Written by the company

Armada Internet is a modern and dynamic marketing agency with over a decade of experience. Specialising in everything from online marketing to designing beautiful bespoke websites, we offer a tailed package that ensures you've got everything for your business, covered.

Contact info

4.9

Excellent

TrustScore 5 out of 5

976 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Horrendous

Horrendous, Avoid at all costs. After initial sign up, I was hounded to leave a trust pilot review, before anyone had even done any work for me. Fast forward to January 2025, my circumstances had changed and was no longer requiring the service, so sent an email, cancelling my renewal which is due 27th may. On the 28th of April, I receive a phone call to say that my contract has been renewed and I owe £500 + because I didnt give them the required 30 day notice. The woman is incredibly rude, and is now threatening to take things further if I don't pay. (FOR A SERVICE I INFORMED THEM I DIDNT NEED 3 MONTHS AGO).
Awful, terrible, disgusting way to run a business, if I could give 0 stars I would!

April 28, 2026
Unprompted review
Armada Internet logo

Reply from Armada Internet

Dear Harry,

I am sorry to see you felt the need to place this review.

Upon looking over your account, I can see you emailed in Jan 2026 regarding cancellation. We replied to your email stating that we require 30 - 45 written notice prior to your renewal date along with where to send your cancellation.

A cancellation request was not received after informing you of when we required the notice meaning your account rolled for a further 12 months.

This is explained in the verbal contract when you initially come onboard with us, along with the E-Contract document which you have signed.

I can see your account is currently being reviewed and I trust we can come to a positive resolution within the terms of the agreement.

Kind Regards
Armada.

Rated 5 out of 5 stars

I had a great experience with Melissa…

I had a great experience with Melissa at Armada. From start to finish, she was professional, knowledgeable, and extremely helpful. She took the time to understand exactly what I needed and made the whole process smooth and stress-free. Communication was clear and prompt throughout, and nothing felt like too much trouble.

It’s rare to come across someone who genuinely cares about delivering great service, but Melissa definitely does. I’d highly recommend her to anyone looking for reliable and efficient support. A real credit to Armada

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience with both…

A very pleasant experience with both Jordan & Jason whilst signing up with Armada. Very professional, friendly, helpful , and a pleasure to deal with. Always on hand for queries. The service itself is a reasonable start up price.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

The service provided by Lucy in…

The service provided by Lucy in customer services was good. I was given a clear understanding of what is being provided. Have spoke. With Jason who took care of on boarding and so far there service has been great

April 16, 2026
Unprompted review

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