Armada Internet Reviews 975

Very happy with the service Melissa gave to me she was fantastic.

From Arran

Have noticed a definite increase in bookings after signing up with Armada Internet and Customer services have been very helpful with any information or implementation assistance.

Thank you to Swagatam Basak aka Jason and Samson for all the help.

both Bev who signed me up after me messing her around and Jason who called to guide me with superb advise on how to improve my google listing.

Ellie and jason were great and very helpful thanks

Very happy with Patrick and Jason

Great customer services. The team was very helpful in dealing with my queries and providing a full detail of my contract. My web page was up and running in no time and I am very pleased to see it’s functioning.

Melissa was courteous and very professional as she itemised the various benefits of Armada Internet and the services provided including SEO optimisation and regular 3 monthly follow up calls. Melissa is both articulate and proficient; a genuine asset to Armada.

jasom was vey helpful

My my experience was really good working with Dylan and Jason .

Ned and Jason were very helpful and made the process easy

Excellent service Jordan and Jason were very nice people very helpful

Good service so far with my set up from jordan and Jason.

So far I have only spoken to the salesperson Luke and his customer service colleague Melissa. Both were professional, friendly and helpful. We have only just started our contract so I don't know yet how the listings will influence our business.

Melissa was excellent and explained all the details very well.
Regards
Howard Hickling

Jason and Patrick at Armada internet are very helpful

I had a very poor experience with this company and would strongly advise others to avoid them.

During a phone call, I wasnt made aware of the actual cost the girl said £7.50 to keep the domain name, Shockingly, she then used my previously saved card details to take a payment of £750 + VAT without my consent.
once I saw the amount that had been taken out of the bank account I immediately sent an email to stop the transaction and tell them it was not authorised!
The Girl called me back the next day I explained I was not happy , I didnt want the service and the card payment was taken without my authority Despite this, the representative repeatedly spoke over me and ignored my requests. We argued on the phone for 10–15 minutes, during which I continued to state that I did not agree to the service. The representative refused outright to issue a refund, stating that the calls are recorded and that there is no refund or cooling-off period—even in cases where the customer is unhappy.

The customer service was non-existent, and the attitude was extremely rude and dismissive. It was very clear that their priority is taking money, not delivering a quality service. The landing page is extremely basic—something that could have been put together by a child—and certainly not worth what was charged.

I will now be looking into ways to recover my money, as I did not authorise this payment.

Avoid at all costs.

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UPDATE & response to -response

Dear Armada,
Thank you for your response.
I would like to clarify that I do not agree with your version of events.
At no point during the call was a charge of £750 + VAT clearly explained or agreed to. I was led to believe the cost was £7.50 to retain the domain, and I would never have authorised a payment of this size otherwise.

As soon as I became aware of the amount taken, I contacted you immediately to dispute the transaction and clearly stated that I did not consent to the service. Despite this, I was refused a refund.

It’s also important to highlight that I have made it very clear from the outset that I do not want this service and do not believe I ever agreed to it.

Given that I am clearly an unhappy customer disputing the charge, your continued refusal to issue a refund — while instead relying on your own internal interpretation of a recorded call — speaks for itself.

I believe most people reading this can draw their own conclusions from that.

I also want to address your comment regarding communication. I have requested that all correspondence is in writing so there is a clear and accurate record of what has been said, which I believe is entirely reasonable given the circumstances.

This matter is now being formally pursued as an unauthorised transaction, and I will continue to take the appropriate steps to recover the funds.

I remain open to resolving this matter in writing.

Lorraine

Morgan and Jason were very helpful

It was very easy process to speak through tge process with kieran and jason.

Very good service very helpful thank you Melissa ..Pete