Open Group Management Reviews 59

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

As ArmaHosts this service was good, now under new management as Open Group Management, things seem to be going down hill. In the past month our group has had the following incidents, with s... See more

Rated 1 out of 5 stars

Server had gone down only a few days after purchasing a server. Open a ticket on the discord, the staff there were very unhelpful, showed us slightly above zero transparency, offered no ETAs on repair... See more

Rated 1 out of 5 stars

My server went down and I messaged for support. I heard nothing for days. Looked over the previous charges and turns out I've been overpaying as well. I would say customer service have went down h... See more

Company replied

Rated 5 out of 5 stars

Servers are always stable, supportive staff, always customer focused which honestly is always something I look forward to my next dealing with them. btw if you join their discord you can ask the... See more

Company details

  1. Gaming service Provider
  2. Cloud Computing Service
  3. Software Company
  4. Web Hosting Company

Written by the company

Open Group Management is a leader in server hosting & cloud services. It focuses on solutions for businesses and entertainment worldwide. We provide high-end gaming servers to enterprise-grade servers for a fraction of the current market rates. We also provide, free consultation, 24/7 support, and we are interested in ensuring our customers have all the performance and security they need to keep their server applications running. With our partnerships in every major country, we are able to deliver the best connection quality and platform reliability to our clients.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

59 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing support staff

After getting an Arma Server to play with friends I had some troubles and the amazing support staff Helped me in every way they could and my problems were very easily fixed.

April 3, 2019
Unprompted review
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Reply from Open Group Management

Hey you break it, we fix it! :D

Rated 5 out of 5 stars

Amazing!

We run a small server with ArmAHosts and at first, was a little sketched out before purchase mainly due to the price compared to most hostings such as hosthavoc or what not. When we submitted a ticket to ask about some things, staff here was very helpful and friendly.

We purchased a 10 slot & Unlimited Memory (may increase in the future). Now 2 months in with armahosts, and each time, myself and my team are grateful we have such a amazing support from Justin and the hosting company itself.

Anyone who's looking for a hosting service thats fair priced and not preset amount of slots for Arma. I highly advise saving whatever to go with these guys here.

Cheers, ArmaHosts!
Love from the small outback servers community :).

March 31, 2019
Unprompted review
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Reply from Open Group Management

Our price is low because we want happy and loyal customers. We have expert staff that want clients to play Arma 3 on their own terms, no exceptions. Thank you for your business!

Rated 5 out of 5 stars

Really helpful

Really helpful and quick on the bat with responding to stuff! Amazing people and an amazing company.

March 12, 2019
Unprompted review
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Reply from Open Group Management

Anytime buddy, thanks for the kind words!

Rated 5 out of 5 stars

Fantastic support and great service

I can second what others have said; absolutely stellar customer support, to the point of responding within 20 minutes to every ticket and question I have asked, even late at night during the week. I am very new to the hosting scene and they have made everything as simple as possible and have been there every step of the way to help me get things running as well as going out of their way to ensure we were able to get things sorted just right. I am confident they will help out if any issues arise.

Would absolutely recommend for anyone else that is new and looking for a host.

March 12, 2019
Unprompted review
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Reply from Open Group Management

While we cater to clients of all skill levels, we try to be 'Noob' friendly as much as possible! Thanks for sharing your experience!

Rated 5 out of 5 stars

Don`t waste your time looking for a provider the best is right here.

After having a few dedicated servers for Arma from the usual suppliers, it was time to change provider again for our unit. We got put in touch with ArmaHosts.com, they came to our teamspeak and actually spoke with us, we relayed what we required and they delivered more for both price and hardware.

Truly a great provider, very friendly, technically sound, don`t waste your time looking for a provider there right here armahosts.com .

Jamo from 4th Infantry Brigade (4thib.co.uk)

February 16, 2019
Unprompted review
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Reply from Open Group Management

MilSim Unit hosting is one of our specialties and it has been a pleasure to work with you and your crew on this partnership!

Rated 5 out of 5 stars

Awesome Group. Just wanted to say thank you very much…

Just wanted to say thank you very much for doing the additional help for us. Seeing what you guys did to change the configurations and talking with me over the past couple months allowed me to learn slowly.... and I apologize for not catching on that quickly... totally new to Arma and server hosting.

You guys enabled me to enjoy Arma with a group of friends that had never played it before on our own private server when I don't think we were going to be able to otherwise. Thanks a bunch!

February 13, 2019
Unprompted review
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Reply from Open Group Management

Hey its not your job to figure out how to host it, thats our job! We're glad to enable you and your friends a happy Arma experience. Let us know if there is anything else you need along the way.

Rated 5 out of 5 stars

really good response times once i was…

really good response times once i was put in touch with a dev. i felt like i was texting a friend for help vs. a greedy company. they went above and beyond i defiantly suggest this host

January 23, 2019
Unprompted review
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Reply from Open Group Management

Thanks for the kind words! Glad we were able to help.

Rated 5 out of 5 stars

By far the best client service…

By far the best client service and technical expertise I've had the pleasure of working with.

January 22, 2019
Unprompted review
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Reply from Open Group Management

We do our best, thank you!

Rated 5 out of 5 stars

They have always been very quick to…

They have always been very quick to respond to any and all support questions. I have never needed support on the equipment, which tells you they partner with a good data center.

Severs go up really quick and are ready to go with no errors. And so far. We haven’t run into any crazy performance issues with our dedicated server.

January 21, 2019
Unprompted review
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Reply from Open Group Management

We try to respond as fast as we can and am pleased that you are happy with our services.

Rated 5 out of 5 stars

Very impressed and pleased customer!

This is for all newbies, if you have no clue about servers or dedicated servers, but know a little about playing Arma and want a server; this is your team!

1. Had a little trouble understanding the sign up or application. I clicked on the chat bubble and they explained everything to me and answered all my questions. They did not try to sell me more than I needed to make extra money, nope. Why when I can upgrade later.
2. After accessing main page I submitted a ticket to get all my mods loaded, and I had a lot of mods, about 60 or more. These guys did it all, I didnt have to figure out FTP or anything., just waited for an email saying it was done.
3. Customer service, these guys have different avenues you can take to reach them, which I love. Trouble ticket, or chat, and if you are struggling or they notice you are struggling this team will reach out to you via teamspeak or other to walk you through it. That's awesome!

In short, if you are new and dont understand the creating your own server or going through a server provider...like these guys. Then, I highly recommend ArmaHosts. I was very pleased, very pleased.

January 19, 2019
Unprompted review
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Reply from Open Group Management

As we understand that all players of Arma come from different computer skill levels, we offer server setup services as well as setup your own solutions. Thanks for taking the time to write a review!

Rated 5 out of 5 stars

OUTSTANDING SERVICE!!! :)

These guys are way better the GameServers. Streamlined mod loader. Friendly and knowledgeable staff who are eager to help. They will chat with you until you fix the problem. Truly 8 out of 5 stars :)

December 18, 2018
Unprompted review
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Reply from Open Group Management

We're glad you had a great experience! If there is anything you need let us know!

Rated 5 out of 5 stars

If you're looking for a quality Arma server...

If you're looking for a quality Arma or gaming server host, ArmaHosts is your place to go. Once in a blue moon things may not work, but their personable service team is quick to respond to your tickets and willing to help fix any issue you may have.

For a fair (if not cheaper than market) price, you'll get a quality server that can be customized by yourself to meet the needs of your group.

December 17, 2018
Unprompted review
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Reply from Open Group Management

Thank you for taking the time to leave us a kind review, we work very hard to ensure our client's server needs are met. Thank you for your business as well.

Rated 5 out of 5 stars

I have been with Armahosts a while now…

I have been with Armahosts a while now and I have never regretted that choice. I tried several other host before them and didnt stay more than 2 months,been over a year now with Armahosts. Dont have many problems,and if I do have a ticket it is answered and fixed promptly,AND more over and greatly appreciated is the emails stating any status of server,the upgrades going into a system and not being static to there comsumers,and the politeness and promptness of staff. 5 stars,would recommend to ANYONE. Randy Arma 3 server

December 12, 2018
Unprompted review
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Reply from Open Group Management

We are continually upgrading our systems to provide our clients with the best experience possible. Thank you for your continued business and look forward to serving you in the future.

Rated 5 out of 5 stars

Quality service and knowledgeable staff

Being new to the dedicated server community I was inundated with selecting a host that would cater to my wants and needs. I happened upon ArmaHosts with many questions and the ArmaHosts crew did not disappoint with knowledge and straightforward timely answers. It has been a great experience working with the staff at ArmaHosts as they never hesitate to assist the customer at every turn. My I.T. team and I highly recommend ArmaHosts to anyone who wants to give owning a dedicated server a shot either as a noob or a veteran of Arma 3. Special thanks to Justin, Jacob and the rest of the support team at ArmaHosts for all of your help with this amazing experience.

December 12, 2018
Unprompted review
Open Group Management logo

Reply from Open Group Management

We understand that running your own dedicated server can come with a number of challenges with users at all skill levels. Our team here is committed to providing all clients with expert service. Thank you for the kind words and I will pass them on to the rest of the crew. Stay Frosty!

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