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See what reviewers are saying

Rated 3 out of 5 stars

Booked taxi on line for Leeds airport. They were very prompt at communicating before I booked. Arrived at 2am. No communication from them. We saw several Arrow taxis outside but we had to queue at the... See more

Rated 5 out of 5 stars

Friendly guys, right on time, polite and one good thing no swearing (generally common nowadays when 2 people around - no respect eventhough elders and children around) at all and good manners. Zach a... See more

Rated 1 out of 5 stars

Zero customer service. They failed to deliver my washing machine 29/6. Their response via WhatsApp & email has been appalling. At no point have they apologised to me. It's taken several days for them... See more

Rated 1 out of 5 stars

Come a close second to Evri for awful customer service. Am at a loss as to how these companies survive . Arrow XL have failed to deliver my order , have given no indication of when it will be delive... See more

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had my delivery ..

Just had my delivery ...was given a courtesy phone call half and hour before ...then a text message 4 mins before arrival ...i was greeted with a Good Morning and asked where i would like my delivery to be placed , these delivery men were very polite , helpful and cheerful so thankyou Martin and Pat ...if everyone were like this it would make such a difference ..thankyou

August 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I was advised my item would be delivered today 26/8 between 9 and 1pm. It was actually delivered just before 9am. Great service would highly recommend. John and Roy were fantastic and very professional.
Thanks

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

My delivery guys were Dom & Budgie

My delivery guys were Dom & Budgie. Fantastic blokes, put the items exactly where I wanted them. Communication was good prior to my delivery. They were polite and respectful of my property.
Did a great job in 30°+ heat.

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

I had ordered from the Studio catalogue…

I had ordered from the Studio catalogue a garden sofa. I had an email from Studio saying it was dispatched followed by an email and text message from arrowxl asking me to book in a delivery date. I booked in for the 2nd August and then I was giving a time between 7.30am-9.30am. I had a text the day before saying about my delivery and then on the morning I had a text saying they would be with me shortly followed by a call from Patrick & Samuel saying they would be about 20 minutes. True to there word they were 20 minutes and they carried the heavy large box to my hall way. Patrick & Samuel were very happy helpful men.
Thank you for a great delivery service A****

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

John and Bill- excellent service

John and Bill rang me half a hour as planned to let me know when my delivery would be arriving. They were bang on the delivery time. John delivered the package and placed it exactly where I needed it.

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

Arrowxl phoned to let me know they were…

Arrowxl phoned to let me know they were on their way. My delivery men were Leroy and Matt. They both held my delivery with care. Both men were very polite and friendly. Also was jeot upto date with the delivery. Wish certain other delivery services gave the same professionalism abd due care. Excellent customer service all round

July 23, 2022
Unprompted review

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