Arrow Films Reviews 6,126

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, especially the excellent 4K transfers and restorations of films, along with the appealing cover art and bonus features. Many appreciate the reasonable pricing, particularly during sales, and the efficient ordering process. The delivery service is frequently highlighted for its speed and careful packaging, with many consumers receiving their items quickly and in perfect condition. However, some customers were not happy with issues related to damaged packaging upon arrival, missing items, or receiving incorrect versions of products. A few people also felt that the website's ordering interface was clunky, and some expressed a desire for more Blu-ray only options in addition to 4K releases.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the superb quality of the remastered... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often praising great sales, decent prices on... See more

Based on these reviews

Rated 5 out of 5 stars

Delivery was fast and the shipping cost was very reasonable. The item arrived safely with no damage. The remastered picture quality is beautiful, and the bonus features were great too! I purchased thi... See more

Rated 5 out of 5 stars

Absolutely Love ARROW FILMS! The sale was great, managed to pick up a 4K & Blu Ray for excellent price! It has to be said, Arrow continue to lead the way in 4K Transfers of great films, studios like... See more

Rated 5 out of 5 stars

Ended up at Arrow as a 4K I had pre ordered from another company for some reason ran out of stock (I know, make it make sense). Arrow had it and upon searching the site I found a couple more movies t... See more

Company replied

Rated 5 out of 5 stars

Arrow are as alwsys fantastic with regards to cult cinema. I first used Arrow video when they started releasing classic slashers of the video nasty age and have many of them in my collection. I will c... See more

Company replied


Company details

About Arrow Films

Written by the company

Arrow Films

Helpful links



Arrow Films is a British independent distributor of world cinema, cult, art, horror and classic films on Blu-ray and DVD.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

Item arrived damaged

Item arrived damaged. Contacted customer service to request a replacement. Offered £5 credit to account. Terrible customer service

April 17, 2026
Unprompted review
Arrow Films logo

Reply from Arrow Films

Hi Anthony,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Stephen

Rated 5 out of 5 stars

Delivery was fast and the shipping cost was very reasonable.

Delivery was fast and the shipping cost was very reasonable. The item arrived safely with no damage. The remastered picture quality is beautiful, and the bonus features were great too! I purchased this knowing it would only have English subtitles, as a Japanese release of this remastered version is unlikely. I'm really glad I bought it!

April 12, 2026
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Ordering is easy and the physical media always arrives very quickly and in excellent condition as they always package them very well. Overall very happy customer.

April 16, 2026
Rated 3 out of 5 stars

Ordered 3 items in their Easter sale

Ordered 3 items in their Easter sale. 2 arrived in perfect condition wrapped in cellophane - as usual. 3rd item arrived unwrapped & feeling quite dirty with sticky goo on the back, maybe from a label.
Queried with customer support as to whether new items are shipped unwrapped - they cannot confirm either way.
I feel that I have received someone else's returned item.

April 15, 2026
Rated 5 out of 5 stars

Absolutely Love ARROW FILMS

Absolutely Love ARROW FILMS! The sale was great, managed to pick up a 4K & Blu Ray for excellent price!
It has to be said, Arrow continue to lead the way in 4K Transfers of great films, studios like Paramount, Universal, need to get a lesson from the Arrow Team on how to restore a film!!

April 16, 2026
Rated 5 out of 5 stars

Arrow Films and their Fantastic Releases

This company is doing well the restored and remastered Blu-Rays that they release. Like the 'Bruce Lee at Golden Harvest' boxset, or the upcoming 'Jackie Chan's Breakout Hits'.
The people at Arrow Films are trying to locate original material from old Hong Kong movie classics, alternative versions, never-before-seen footage. Then they remaster it wonderfully, add extras and what have you, dress the whole package with commissioned artwork, add booklets with informative notes/articles into the mix, and the final product is ready to ship.
That is what the HK action cinema fans would like to see. Painstakingly-done restorations and remasters of all those old classics, various extras and exquisite artwork.

April 16, 2026
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I ordered and paid for The killer 4k limited edition and hard boiled 4k limited edition however I have only received the killer 4k limited edition yesterday. I have been messaging arrow films through their website who have not been very helpful in this matter. This is really disappointing and disgusting behaviour by the arrow films customer services department. All I am requesting is to send me my full order that I have paid for not scamming people for their hard earned money. I would have given them 0 stars but there is no option for that one. Please everyone stay away from this company.

April 15, 2026
Unprompted review
Arrow Films logo

Reply from Arrow Films

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

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