A great experience all around. Our sales rep, Nate was responsive, thorough and clear giving us guidance on what would work best for us including new and used options. Our installation technician, G... See more
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My salesman was friendly, helpful, knowledgeable and so pleasant. I cannot say the same about the installer/service technician, who was in really miserable mood. He actually yelled at me because th... See more
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Professional, friendly, informative staff. The stair lift looks nice and doesn’t feel invasive. The workmanship is high quality that will last for years.
Company replied
Employees were friendly, competent, honest, and accurate in our dealings. No pressure to buy, just explained how they did business. Installer explained the operation instructions well.
Company replied
Company details
About Arrow Lift - Des Moines
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
4403 Northwest Urbandale Dr, 50322, Urbandale, Iowa, United States
- 515-500-2967
4.7
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Church chairlift
Our church needed a new chair lift and we got an honest appraisal on our old one and Nate then came and explained our options. We asked many questions over a period of time and every one was answered completely and promptly. Arrow lift worked with us as we financed and ordered our new chair lift and installation was smooth and professionally completed. We are very happy with all the employees we dealt with and the quality lift recommended to us. It's a big improvement and well received.
March 5, 2025
Reply from Arrow Lift - Des Moines
Hi Mark,
Thank you for sharing your experience! We’re so glad we could help your church find the right lift and make the process as smooth as possible. It’s great to hear that Nate and the team provided clear guidance and support every step of the way. Knowing that the new lift has been a big improvement is wonderful news!
If you ever need anything, we’re always happy to help.
Best,
The Arrow Lift Team
Everyone I was in contact with was so…
Everyone I was in contact with was so friendly. I haven't had the lift very long so will rate again after I've had it longer.
February 12, 2025
Reply from Arrow Lift - Des Moines
Thank you, Rande! We're so glad to hear that you had a positive experience with our team. We hope your lift continues to serve you well, and we’d love to hear your thoughts after you’ve had more time with it. If you have any questions in the meantime, don’t hesitate to reach out!
Best,
The Arrow Lift Team
Knowledgeable and professional staff!
January 31, 2025
Reply from Arrow Lift - Des Moines
Hi Karla,
Thank you for your kind words! We're glad to hear that our team made a positive impression with their knowledge and professionalism. If you ever need anything, we’re here to help!
Best regards,
The Arrow Lift Team
Friendly, helpful and pleasant salesman!
My salesman was friendly, helpful, knowledgeable and so pleasant. I cannot say the same about the installer/service technician, who was in really miserable mood. He actually yelled at me because the plug he needed was behind a bookshelf, which we were not told we needed to move. In fact we were told that the other outlets would be fine.
I am in my late 70’s and my husband is 81, and we had to clear the books and move the shelf.
I admonished him for yelling and for his bad attitude and he eventually quieted down. I sincerely hope that the local dealer has another, more pleasant technician.
I am loving my stairlift and I can now get downstairs to my closets and freezer easily.
January 15, 2025
Reply from Arrow Lift - Des Moines
Hi Maureen,
Thank you for sharing your experience with us. We're so glad to hear that your salesperson was friendly, helpful, and knowledgeable and that you're loving your new stairlift. Knowing it has made getting to your closets and freezer easier warms our hearts.
However, we're deeply sorry to hear about the difficulty you had during installation. We apologize for our mistake on the communication regarding the outlet that needed to be used, which led to you and our technician having to move your bookcase without prior notice. We also apologize that our technician made his frustration known to you. This is not the level of professionalism or courtesy we strive to deliver, and we’ll be addressing this situation internally to ensure it doesn’t happen again.
If you’d like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Warm regards,
The Arrow Lift Team
I liked there showroom were you could…
I liked there showroom were you could see the different products. Nate did a great job. The installer was very professional and knows exactly what he was doing. You can tell he has very good experience.
January 8, 2025
Reply from Arrow Lift - Des Moines
Hi Carla,
Thank you so much for sharing your thoughtful review! We're delighted to hear that you found our showroom helpful for exploring the different options available—it’s a big part of why we have it. Nate will be so pleased to know his efforts stood out, and we’re equally glad the installer’s professionalism and expertise made a great impression.
Hearing how well everything came together for you is wonderful, and we’re grateful for the opportunity to assist. If you ever have any questions or need support, please don’t hesitate to reach out.
Best,
The Arrow Lift Team
The salesman was very informed
The salesman was very informed. I knew what I was buying!! The installation guy was amazing and did a very good job. We are very pleased.
December 18, 2024
Reply from Arrow Lift - Des Moines
Hi Bruce,
Thank you for sharing your experience! It’s wonderful to hear that our salesperson provided clear and helpful information, giving you confidence in your purchase. We’re also glad the installer exceeded your expectations and did a great job. Knowing you’re pleased with both the process and the result makes our day. If there’s anything you need in the future, don’t hesitate to reach out!
Warm regards,
The Arrow Lift Team
Defective part not replacded.
Part was defective and technician fixed it, but tolded us it would have to be replaced. It's been a month and part still not replaced. Chair is not working reliable.
June 5, 2024
Reply from Arrow Lift - Des Moines
Thank you for your feedback, Robert. We're so sorry to hear about the issues with your stairlift. It's frustrating when things don't work as expected, and we apologize that there seems to have been a misunderstanding on the replacement part. Our Service Team will be reaching out shortly to confirm next steps so we can get your chair back in action. Thank you for bringing this issue to our attention!
Best regards,
The Arrow Lift Team
showed upon agreed time installer…
showed upon agreed time installer seemed very knowledgeable
June 12, 2024
Reply from Arrow Lift - Des Moines
Hi Steve,
Thank you for sharing your experience! We're pleased to hear that our installer arrived as scheduled and demonstrated their expertise.
Best,
The Arrow Lift Team
Reply from Arrow Lift - Des Moines
Hi Tina,
Thank you for your feedback! We're glad to hear you found our employees to be trustworthy and knowledgeable. If you need any further assistance, feel free to reach out.
Warmly,
The Arrow Lift Team
We had a wonderful experience with the…
We had a wonderful experience with the person who visited us Nat Haaland and Chris the installer. Very professional and very knowledgeable and friendly.
Great service and great people and after talk with customer service(sorry i can't remember his name)was terrific. I will definitely recommend Arrow Lift to friends and family. Carol and Ed Abodeely
May 30, 2024
Reply from Arrow Lift - Des Moines
Hi Carol and Ed,
Thank you for sharing your wonderful experience. We're glad to hear that Nat, Chris, and our customer service team provided such excellent service. Your recommendation means a lot to us. If you ever need anything, please feel free to reach out.
Warmly,
The Arrow Lift Team
Very professional from start to finish
They came at the agreed upon time and did an excellent job. Quiet an unobtrusive while working. When done he thoroughly explained the operation of the lift.
May 29, 2024
Reply from Arrow Lift - Des Moines
Hi Coco,
Thank you for your review! We're delighted to hear that our team was professional and thorough from start to finish. It's great to know that everything was explained clearly and that the process was smooth and unobtrusive.
Warmly,
The Arrow Lift Team
The installation and installer were…
The installation and installer were professional the installation went smoothly. The stair lift operated as intended. The seat height should be higher to make the chair easier to use.
May 22, 2024
Reply from Arrow Lift - Des Moines
Hi Will,
Thank you for sharing your experience. We're glad to hear that the installation went smoothly and that the stair lift is operating as intended. We appreciate your feedback regarding the seat height and will take it into consideration for future improvements.
Warmly,
The Arrow Lift Team
INFORMATION ON CHAIR AND PROCESS TO…
INFORMATION ON CHAIR AND PROCESS TO OBTAIN WAS FULLY EXPLAINED
May 15, 2024
Reply from Arrow Lift - Des Moines
Hi Jean,
Thank you for your review! We're pleased to hear that the details about the chair and the sales process were clearly explained. We appreciate your feedback and are glad we could assist you.
Best,
The Arrow Lift Team
Chris worked efficiently.
Chris work fast, efficient, cleaned up afterwards and explained how the lift works. Glad to work with him.
May 15, 2024
Reply from Arrow Lift - Des Moines
Hi Paula,
Thank you for sharing your experience! We're delighted to hear that Chris provided fast and efficient service, took the time to clean up, and explained everything clearly. It's great to know you're satisfied with the work.
Best regards,
The Arrow Lift Team
Reply from Arrow Lift - Des Moines
Hi Noel,
Thank you for your kind words! We're glad to hear that the chairlift is working well for you. Chris will be pleased to know he did a great job. If you ever need anything else, feel free to reach out.
Warmly,
The Arrow Lift Team
An impressive company.
The company's response to our request was quick, their showroom was well designed and helped inform our decision, their staff promptly and efficiently installed our lift and made sure we knew how to use and maintain it. The lift has worked very well to date.
April 24, 2024
Reply from Arrow Lift - Des Moines
Hi Bob,
Thank you for your thoughtful review. We're pleased to hear that our quick response, informative showroom, and efficient installation process helped in your decision and that the lift has been working well for you.
If you have any questions or need further assistance, please feel free to reach out.
Warmly,
The Arrow Lift Team
Safety
Allows my husband to go up and down safely and I use it for elevator transporting stuff down stairs which keeps me safe. So happy with it
April 24, 2024
Reply from Arrow Lift - Des Moines
Hi Zona,
Thank you for sharing your experience! We're thrilled to hear that the stair lift has made such a positive impact for both you and your husband. Knowing that it helps with safety and convenience is wonderful.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're always here to help.
Best regards,
The Arrow Lift Team
Impressed by the quality of the…
Impressed by the quality of the product. Had some problems with installation scheduling and the installer seemed pressed for time but did a good job on the installation and training. I was not aware that the 2nd payment was due at installation; I see that it stated such in the fine print but it would have been helpful to be reminded prior to the install.
April 17, 2024
Reply from Arrow Lift - Des Moines
Hi Paul,
Thank you for sharing your experience. We're glad to know that you are pleased with the quality of the product and the installer's work. We appreciate your feedback about the confusion around the payments. We will work to make sure that is clear.
If you ever have any questions or concerns, please feel free to reach out. We're only a call away!
Best,
The Arrow Lift Team
Reply from Arrow Lift - Des Moines
Hi Brenda,
Thank you for your review! We're glad to hear you renewed your warranty on your stair lift.
If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Arrow Lift Team
Ease of scheduling appointments and…
Ease of scheduling appointments and knowledge and response of tech
February 20, 2024
Reply from Arrow Lift - Des Moines
Hi Cherie,
Thank you for your review! We're glad to hear that you've had positive experiences with our team.
Warmly,
The Arrow Lift Team
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