The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the b... See more
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Peggy, our Arrow Lift rep, was very friendly and knowledgeable. Mike was very considerate of our needs when scheduling the installation, and the installers were very meticulous making sure our stairli... See more
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Installer was very nice and polite and finished the installation quickly and efficiently. Any phone calls to the office I made, everyone was very polite and willing to help out with my "operator error... See more
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The gentleman from Arrow Lift who installed my Stannah stairlift was extremely courteous, kind, & polite. As he installed everything for me, he patiently answered questions & told my brother all ab... See more
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Company details
About Arrow Lift - Westlake
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
1080 Bassett Rd, Suite A, 44145, Westlake, Ohio, United States
- 440-287-1288
4.3
Excellent
23 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Superb customer care experience
The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the brochures and in a slide presentation. We went to the show room to see and ride the chairlift. Installation was quick and the technician even vacuumed the stairs when finished. We were extremely pleased with the process
March 24, 2026
Reply from Arrow Lift - Westlake
Thank you, Suzanne, for taking the time to share your experience. It’s great to hear that the in-home visit helped give you a clear understanding of how everything would work, and that being able to see and try the lift in person at the showroom made the decision more comfortable.
We’re also glad the installation went smoothly and that our technician took the extra care to leave your space tidy afterward. Hearing that the entire process felt positive from start to finish means a lot to our team.
Thank you again for your thoughtful feedback!
Warmly,
The Arrow Lift Team
Installer was very nice and polite and…
Installer was very nice and polite and finished the installation quickly and efficiently. Any phone calls to the office I made, everyone was very polite and willing to help out with my "operator error" questions! Very happy with Arrow Lift.
February 25, 2026
Reply from Arrow Lift - Westlake
Thank you for sharing your experience, Darlene. We’re glad to hear the installation went smoothly and that the technician made the visit comfortable and efficient. It’s also nice to know our office team was helpful when you called with questions. Making sure clients feel supported—even with the little things that come up after installation—is important to us. We appreciate you taking the time to share your feedback!
Warmly,
The Arrow Lift Team
Try one of the many other companies out…
Try one of the many other companies out there! The owner’s response to my concerns were —- if your stair lift gets you from point A to point B “Goal” - that sums up the answer I received. Fortunately, for me, one of their competitors helped me out.
January 28, 2026
Reply from Arrow Lift - Westlake
Dear Noreen,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling unheard or dissatisfied.
We want to be clear and transparent that we’ve been unable to identify a conversation matching what you described, and our owner was not involved in any direct communication. After seeing your review, members of our management team did try to reach out by phone to better understand your concerns and see if there was a way to help, but we weren’t able to connect.
That said, we never want anyone to feel dismissed. Our goal is always to understand each client’s situation fully and provide thoughtful guidance—not just a functional solution, but one that truly fits their needs. We regret that this wasn’t your impression, and we’re sorry we didn’t have the opportunity to talk it through with you directly.
Best regards,
The Arrow Lift Team
The sales and install went perfectly.
January 28, 2026
Reply from Arrow Lift - Westlake
Thank you for taking a moment to share this, Theresa. We’re glad to hear the process—from the initial visit through installation—went smoothly for you. Knowing everything came together the way it should is exactly what we aim for, and we appreciate you choosing Arrow Lift.
Excellent communication
Excellent communication. Problem solving with my situation took care of the issues. Highly recommend the company from first contact for estimate and the installation process.
January 13, 2026
Reply from Arrow Lift - Westlake
Thank you, Patricia, for taking the time to share your experience. We’re glad to hear that clear communication and thoughtful problem-solving helped address your situation and keep things moving in the right direction. Knowing the process—from the initial estimate through installation—felt well-handled means a great deal to our team. Thanks again for the recommendation and for choosing Arrow Lift!
Great experience beginning to finish
Great experience beginning to finish! The stairlifts were for my parents home and the whole Arrow team couldn't have been better!
December 24, 2025
Reply from Arrow Lift - Westlake
Thank you for sharing this, Jason. It means a lot to hear that things went smoothly from start to finish and that our team made the process easy for your parents. Helping families find solutions that support comfort and safety at home is important to us, and we’re glad we could be part of that for your parents. Please don’t hesitate to reach out if there’s ever anything we can help with down the road!
-The Arrow Lift Team
A Great Company Doing a Great Job
Peggy, our Arrow Lift rep, was very friendly and knowledgeable. Mike was very considerate of our needs when scheduling the installation, and the installers were very meticulous making sure our stairlift was installed correctly. They even took the time to show us how it worked and how to run it correctly. Mike followed up and even arranged to have the city inspector come out! Great company did a great job. I'd highly recommend them to others!
August 20, 2025
Reply from Arrow Lift - Westlake
Wow, Katherine, thank you so much for the kind words! We’re glad to hear Peggy, Mike, and our installation team took good care of you and made the process smooth from start to finish. It’s great to know the stairlift is set up just the way you need and that everything was explained clearly. We truly appreciate your recommendation—it means a lot to us!
-The Arrow Lift Team
Everybody was a pleasure to work with
Mike our salesman, Mario our installer and Carmen in your office were all excellent.
July 9, 2025
Reply from Arrow Lift - Westlake
Thank you, Raymond and Kathe. We really appreciate you taking the time to mention Mike, Mario, and Carmen by name. It’s great to hear that each person you worked with left a positive impression. Thanks again for the thoughtful review.
Best,
The Arrow Lift Team
They installed our stair lifts very…
They installed our stair lifts very quickly & professionally. Their staff is efficient & made sure that we knew how everything worked before they left.
May 28, 2025
Reply from Arrow Lift - Westlake
Thank you, Julie!
We’re so glad to hear the installation went smoothly and that our team took the time to walk you through how everything works. Making sure you feel confident and comfortable using the lift is always a top priority for us.
We appreciate you taking the time to share your experience!
Warmly,
The Arrow Lift Team
They are very knowledgeable and just…
They are very knowledgeable and just plain great all the way around.
May 21, 2025
Reply from Arrow Lift - Westlake
Thank you, Monica!
That’s such a kind thing to say—we’re really glad you felt well taken care of throughout the process. It means a lot to hear that our team’s knowledge and approach made a positive impression.
Best,
The Arrow Lift Team
You Are in Great Hands with Arrow Lift
The gentleman from Arrow Lift who installed my Stannah stairlift was extremely courteous, kind, & polite. As he installed everything for me, he patiently answered questions & told my brother all about my new product. He cleaned up very well after himself once the installation was complete, too. I felt as if I was safely in the hands of a stairlift expert that entire time.
To my surprise, my stairlift installer's real gifts came out when he explained the instructions for the new stairlift to my brother & my daughter. He is a fantastic teacher, in addition to being a stairlift installation expert. He is such an informative, polite, & wonderful individual in general. You know you are in great hands with Arrow Lift!!!
February 24, 2025
Reply from Arrow Lift - Westlake
Hi Martha,
Thank you for your thoughtful and kind words! It’s wonderful to hear that your installer provided not only expert installation but also took the time to thoroughly explain everything to your family. We love knowing that you felt you were in good hands throughout the process.
If you ever have any questions down the road, we’re always happy to help. Enjoy your new stairlift!
Warmly,
The Arrow Lift Team
Everything about the process and our…
Everything about the process and our installer were great.
February 19, 2025
Reply from Arrow Lift - Westlake
Thank you, Nathan!
We're so glad to hear that the process went smoothly and that you had a great experience with your installer. If you ever have any questions, don’t hesitate to reach out.
Enjoy your stair lift!
Warmly,
The Arrow Lift Team
It started with the day I called them
It started with the day I called them. My wife had just suffered a serious injury walking down our stairs, and we had discussed purchasing a stairlift a few months ago. But the day after this happened, I started looking into stairlift manufacturers to ascertain the best one I could purchase. This was in January, 2025. I came across Arrow Lift when I found out that Stannah was one of the products they installed and maintained. I spoke to my sales person, Dave, and he was very informative and personable. We met the following week after conversing on the phone with him so he could get the final measurements he needed to assist the installer. I was kind of in a hurry because my wife was going to come home eventually and I wanted to ensure that it was installed prior to that date. Dave was able to acommodate that with now apparent problem. He got his measurements on Monday and it was installed that Thursday. I was amazed at the speed and the willingness to get it installed so quickly. George came out and did an absolutely amazing job installing the chairlift into our home. He was very thorough in his demonstration of operation and allowed me to video it for future possible needs. George may be a young man, but he was extremely knowledgeable and efficient! He was truly an amazing young man. And I would stronly recommend Arrow Lift, David and George as the team to purchase and install your stair lift!!! AWESOME COMPANY!!!
February 3, 2025
Reply from Arrow Lift - Westlake
Hi Dan,
Thank you for sharing such a thoughtful review. We’re so sorry to hear about your wife’s injury, but we’re glad we could help make your home more accessible for her return. It’s great to hear that Dave and George provided the knowledgeable and efficient service you needed, especially on a tight timeline. We’ll be sure to pass along your kind words to them!
If you ever need anything in the future, don’t hesitate to reach out. Wishing you and your wife all the best!
Warmly,
The Arrow Lift Team
Good Install Experience and follow up
A very attentive, hard working installer. Took over 8 hours to install and there was a defect in the seat mechanism which was fixed by Tuesday of the next week. Overall very happy with the install and response to a malfunctio.n
January 29, 2025
Reply from Arrow Lift - Westlake
Hi David,
Thank you for sharing your experience. We're glad to hear that your installer was attentive and dedicated to getting everything set up properly. While we regret that there was an issue with the seat mechanism, we’re pleased that it was resolved quickly and that you're happy with the installation. Ensuring our clients have a reliable and well-functioning stair lift is always our top priority.
If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your stair lift!
Best,
The Arrow Lift Team
The lift is easy to use
The lift is easy to use. George your technicisn did an excellent job of installing the lift, and explaining its operation.
January 15, 2025
Reply from Arrow Lift - Westlake
Hi Maureen,
Thank you for sharing your experience! We're delighted to hear that you’re finding the lift easy to use and that George provided such excellent service during the installation. Ensuring our customers feel confident with their new equipment is always a top priority for us.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Westlake
Hi Kevin,
Thank you for your feedback! We're pleased to hear that you found our staff professional and our service prompt.
If you need any further assistance, please feel free to reach out.
Best regards,
The Arrow Lift Team
My Mothers Basement Is a large part of…
My Mothers Basement Is a large part of her home without her arrow lift she would have no access to her basement thanks Arrow Lift
April 3, 2024
Reply from Arrow Lift - Westlake
Thank you for sharing. We're so glad we could help your mother keep using her basement! Helping people like your mother is why we do what we do.
Please don't hesitate to reach out if you need anything - we're only a phone call away!
Best,
The Arrow Lift Team
Reply from Arrow Lift - Westlake
Thank you for your kind words! We're glad to hear that our team met your expectations. Your satisfaction is our priority, and we're grateful for your feedback.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warmly,
The Arrow Lift Team
Getting a return call on my request was…
Getting a return call on my request was difficult ... I had to call several times to talk with anyone and the cost to temporally remove and restore the stairlift was outrageous to be able to move a washer upstairs
March 7, 2024
Reply from Arrow Lift - Westlake
Hi Jerry,
Thank you for sharing your feedback with us. We're sorry to hear about the challenges you faced in reaching us and your concerns about the cost for the service. We strive to provide prompt and reasonably priced services, and we appreciate you bringing this to our attention.
We’d like to discuss this further to better understand the situation and find a way to address your concerns. Please feel free to give us a call at your convenience.
Thank you again for your feedback.
Best regards,
The Arrow Lift Team
amazing staff and service!!!
October 17, 2023
Reply from Arrow Lift - Westlake
Hi LMP,
Thank you for the kind words! We're glad our team was able to meet your expectations.
Best,
The Arrow Lift Team
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