Peggy, our Arrow Lift rep, was very friendly and knowledgeable. Mike was very considerate of our needs when scheduling the installation, and the installers were very meticulous making sure our stairli... See more
Company replied
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The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the b... See more
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The gentleman from Arrow Lift who installed my Stannah stairlift was extremely courteous, kind, & polite. As he installed everything for me, he patiently answered questions & told my brother all ab... See more
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Installer was very nice and polite and finished the installation quickly and efficiently. Any phone calls to the office I made, everyone was very polite and willing to help out with my "operator error... See more
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Company details
About Arrow Lift - Westlake
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
1080 Bassett Rd, Suite A, 44145, Westlake, Ohio, United States
- 440-287-1288
4.4
Excellent
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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amazing staff and service!!!
October 17, 2023
Reply from Arrow Lift - Westlake
Hi LMP,
Thank you for the kind words! We're glad our team was able to meet your expectations.
Best,
The Arrow Lift Team
Great company
Great company, great people, and incredible service. They make impossible situations possible, bless them!
September 1, 2023
Reply from Arrow Lift - Westlake
Hi James,
Thank you for the kind review! We're glad we were able to help make things a bit easier for you.
Warmly,
The Arrow Lift Team
Chair and Vertical Lifts
Arrow Lift did what they said they would do in the installation of both a chair lift and a vertical lift in our house. This in spite of the fact that the installations were difficult and challenging. The follow up to make sure the system performed as intended was effective, resulting in good performance of both units. The process was particularly effective because the owner spent time understanding and properly preparing for the installation, especially in the case of the vertical lift. Attention to this detail is highly recommended. But the help of the Arrow Lift personnel made this task successful. Follow up maintenance has been very effective.
September 17, 2023
Reply from Arrow Lift - Westlake
Hi James,
Thank you for sharing your experience. We're glad to hear that our team stepped up to the challenge to ensure your stair lift and vertical lift installations were successful!
Best,
The Arrow Lift Team
Great service!
The Arrow Lift service people always respond quickly and fix any problems we have reported with our stairlifts!
November 15, 2023
Reply from Arrow Lift - Westlake
Hi Michael,
Thank you for your kind review! We're glad to know our service team has met your expectations. We hope you enjoy your stairlifts for many years!
Best,
The Arrow Lift Team
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