art-chocolat.com Reviews 56

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

initially there was a problem with the packaging / delivery. but the customer service was excellent, very impressed. Best of all, the person i bought it for, absolutely loved the taste. very impressed... See more

Company replied

Rated 5 out of 5 stars

We have been tasting these chocolates since they first started production and are always delighted. Just bought another box for my daughter and she remarked that 'ArtChocolat have upped their game yet... See more

Company replied

Rated 5 out of 5 stars

Michelin Star Worthy Artisan Chocolates .We discovered these at an exclusive hotel in Las Palmas , where they had a small chocolate boutique selling only this brand. Visually they were stunning and we... See more

Rated 5 out of 5 stars

loved everything (: they even held our order unfulfilled because i specifically asked them to only ship when everything was available (i ordered some flavors that the website said were out of stock... See more

Company replied

Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

We create luxury, colourful chocolates that are available in a dazzling array of 19 flavours. With box sizes ranging from 6 to 48 chocolates, we provide gifts that will excite the tastebuds and be eaten with your eyes as well as your mouth.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

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Rated 5 out of 5 stars

Absolutely amazing chocolates!

Absolutely amazing chocolates!
Having bought a box of these a year or so ago, I remembered how well they were liked, so recently bought another box as a gift for my husband’s birthday. They were posted out a day after ordering and arrived promptly and very well packaged. The chocolates are very vibrant in colour and part of the fun is trying to work out which flavour is which from the patterns. My husband has tried a multitude of luxury chocolates over the years and he says that these are up there with the best! The cinnamon crunch was a new flavour for us this time and he said this was actually the best chocolate he’s ever had. My kids also loved them, and have requested a big box each for their birthdays. I cannot fault ArtChocolat at all. Special thanks to Jack for his outstanding customer service throughout. I would recommend these chocolates to everyone and will definitely be ordering more for our next treat. Thanks again ArtChocolat!

February 1, 2023
Unprompted review
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Reply from art-chocolat.com

HI Rebecca, thank you so so much for your amazing review and kind words. We really appreciate you and thanks for being such a good customer!

Best Wishes

Jack
ArtChocolat

Rated 5 out of 5 stars

Super little company

I follow this lovely business on Insta, and am amazed at their creativity and passion for their chocolates. I bought a box of 12 for a friend and they were very well packaged, arrived on time and they were beautiful. She said they were the best she's ever had and look like little works if art. Thank you for a great buying & gift giving experience.

November 9, 2022
Unprompted review
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Reply from art-chocolat.com

Hi Laura, thank you so much for your kind review, that means the world to us! Thank you for being an awesome customer

Rated 1 out of 5 stars

I ordered loads of boxes of these for…

I ordered loads of boxes of these for family members for Christmas. I'm not being funny but is that a 3yr olds hand? The size of the chocolates is not shown at all, there absolutely tiny per chocolate. I was so disappointed after buying them as gifts

December 17, 2022
Unprompted review
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Reply from art-chocolat.com

We are so sorry you think our chocolates are small. As chocolates go, ours are actually larger than your average brand. It’s a shame you’ve just copied the same comment from our Instagram post, in said post there isn’t even anyone’s hand being shown so the 3-year old hand comparison is a bit strange. There a plenty of photos and videos on our Instagram page showing the size of the chocolates to scale with a normal adult hand.

It is also a shame you never got in touch with us direct first to tell us your complaint. We would’ve kindly offered you a refund or a replacement if you weren’t happy with what you had received. We don’t like our customers to feel scammed.

Mind you, you placed your order nearly a whole month ago, so one can only assume your recipients and yourself were actually at least somewhat happy with the chocolates they received. They can’t have been that bad if it’s taken 2 whole weeks since Christmas to write such a scathing review.

Rated 5 out of 5 stars

Absolutely exquisite love these…

Absolutely exquisite love these beautiful chocolates. My daughter Daisy gave me 2 items out of the range. My favowhite chocolate bar, really scrummy, high quality and excellent packaging. I also had a box of the chocolates, WOW! these were the best I've had. Succulent centres of pure indulgence for sure! I'm hooked now, I will spread the word that these by Jack Ralph are magnificent and not to be missed!

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Delicious Chocolate and an Amazing Gift!

I’ve ordered an advent calendar and a create your own box, and they didn’t disappoint! The chocolate and flavour combos are delicious, and the time that goes into making them look good turns them into an amazing gift. Well worth the purchase and would encourage you all to give them a go, banoffee and vanilla were out of this world!

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Choc full of flavour

I bought a box of these for my 42nd birthday, and although a bit more than I'd usually pay for a box of chocolates they were worth every penny. The chocolate was delicious and of good quality, they were full of interesting flavours, and even the flavours I wouldn't usually opt for were delicious. The colours made the chocolate more interesting, but it was the quality and taste of the chocolate that I wanted and they didn't disappoint. I am even happier that I am supporting a local business in my area and that it is a young entrepreneur that is making a business for himself. I would definetly recommend them to anyone who likes high quality and great tasting chocolate with distinct flavours that pack a punch. I would buy again from this company. My partner who got to taste a few from the box with me also really enjoyed them and said they were very nice.

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely exquisite

Absolutely exquisite! Not only a thing of beauty but also delicious, I enjoyed every single one in my box of 12 which is rare! I was given these as a surprise gift by a friend so had no prior expectation but was so delighted with them that I will be ordering a box as a Mother's Day gift for my Mum who is an artist and will absolutely love them :)

March 8, 2022
Unprompted review
Rated 1 out of 5 stars

I really wanted and expected to enjoy…

I really wanted and expected to enjoy the chocolates. I watched a video of them being made and ordered some of various flavours. They are beautiful, that has to be said, but unfortunately, the taste is, at its best, average, and at its worst, quite unpleasant. I even ordered "safe", ie only flavours I like, but I still didn't really find any of them even nice, let alone delicious. The chocolate itself doesn't taste very good and leaves a greasy aftertaste, nearly every piece is much too sweet and the flavours are quite weak, when they aren't nasty. It's actually quite an accomplishment to create chocolate that's bland AND nasty tasting. A pity, and I was a fool to pay so much money because of an internet video. Normal, factory made Swedish or Finnish chocolate is much better - and cheaper. These were nice to look at, though, but I don't think chocolate's main purpose is to be pretty.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Michelin Star Worthy Artisan Chocolates…

Michelin Star Worthy Artisan Chocolates .We discovered these at an exclusive hotel in Las Palmas , where they had a small chocolate boutique selling only this brand. Visually they were stunning and we bought 3 boxes for friends back in England . We also bought a small box for ourselves and were utterly blown away by the quality and exquisite fresh flavours. We were so thrilled to find out when we returned home that they are produced in the Uk and this will now be our go-to brand for hand crafted Artisan chocolates.Our friends also couldn’t stop raving about them and want more . This company definitely deserves to be among the top chocolatiers in the UK , it’s honestly exceptional.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Simply amazing

Simply amazing. I am so pleased with the chocolates and they look so good. You should really be proud of your business; keep up this quaility and you have a customer for life in me.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Simply Brilliant

I've watched this business grow, enjoying the delicious (always perfect) confections they create.

As ever, whenever I've gifted some to friends they've become customers too ... Art-Chocolat really is consistently that great.

If you're looking for an unusual and bespoke gift for somebody special in your life you've found it!

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

I stopped into this little shop today…

I stopped into this little shop today expecting a fudge shop and what I got was so much more. Beautifully crafted chocolate masterpieces that were as decadent as they were delicious. I'm looking forward to my next visit with this master chocolatier artist and her beautiful creations.

November 21, 2021
Unprompted review
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Reply from art-chocolat.com

Thank you so much!

Rated 5 out of 5 stars

Wedding favours

We ordered from Art Chocolat for our wedding favours and could not have been happier. We left ordering a little last minute (due to uncertainties with covid!) but Jack was very accommodating, happy to answer questions, and made sure our favours arrived in time for our wedding. We had lots of comments from guests about how beautiful and tasty the chocolates were - it was would be worth putting a little card in with the favours/ branded boxes as lots of guests asked where we got them from.

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Great chocolate

Ordered from here a few times, really good chocolates and came in good time.

June 18, 2021
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Reply from art-chocolat.com

Thank you so much for your review :) Jack, ArtChocolat

Rated 5 out of 5 stars

Amazing flavour

Even though the weather has been hot the chocolates arrived in perfect condition and taste amazing.

June 17, 2021
Unprompted review
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Reply from art-chocolat.com

Thank you so much for your review :) Jack, ArtChocolat

Rated 5 out of 5 stars

Gorgeous products

Gorgeous products, delicious and so different they make a very special gift or treat for yourself.

June 15, 2021
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Reply from art-chocolat.com

Thank you so much for your kind review, this means a lot to us! Jack, ArtChocolat

Rated 3 out of 5 stars

My order came melted

My order came melted, but good chocolate

June 15, 2021
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Reply from art-chocolat.com

Hi Miranda, I am sorry to hear this. This is a risk that is posed when shipping abroad to the US, in the heat of summer. Whilst we do try our best to make sure your chocolates are as well packaged as possible, we do also recommend on our website to think twice about the risks to the chocolates if you are ordering from a hot destination that is far away from us.

Best Wishes

Jack
ArtChocolat

Rated 5 out of 5 stars

Excellent chocolates

Excellent chocolates; good range of flavours, including some innovative combinations. Website was easy to navigate and ordering process was straight forward. Chocs arrived pretty quickly, securely packaged and simply, but nicely presented. At the risk of stating the obvious, most flavours will probably be preferred by those with a particularly sweet tooth! Personally I have never spent so much on chocolate products, but as they were a special gift for some very special people, the cost was a secondary consideration. Crucially, my wife and daughters were all struck by the visual impact (they looked stunning), unbelievable flavours (some of which was subtle, some was simply - "wow"!) and overall quality of the different types.

June 9, 2021
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Reply from art-chocolat.com

Thank you so much for such detailed feedback and compliments! It means a lot! :)
Jack, ArtChocolat

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