Impossible to cancel – borderline scam I strongly advise staying away from this service. It is practically impossible to cancel your subscription from the website: you can see your active plan,... See more
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Review summary
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Reviews shaping this summary
I STUPIDLY made the mistake of buying some credits through these awful human beings and now they deduct 10$ from my account daily even after I TOLD THEM TO STOP. THERES NO WAY FOR ME TO CANCEL THE SUB... See more
Company replied
I cancelled my subscription but was still charged. Subscription cancellation option is very dodgy. It's almost like it was designed not to be found. No option to speak to an agent. I really want my re... See more
Company replied
I used my card and entered my email password. After the amount is collected and every month the subscription is charged but i am unable to use or get credits . Sent an email to cancel but no response... See more
Company replied
Company details
Written by the company
Art Gen AI is a platform that uses cutting-edge AI to generate high-quality images and videos from text prompts. Our technology allows you to transform your ideas into digital masterpieces through a user-friendly interface with powerful customization options.
Contact info
United States
- art-gen.ai
2.2
Poor
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I need to cancel my suscription
I need to cancel my suscription, I don't find any option to cancel in the platform.
April 9, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Reply from Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
SCAM
SCAM! SCAM! SCAM!
I am unable to cancel the subscription. It won't give any option to unsusbcribe/cancel your account. Neither they have any support availabl.
DONT BUY THIS PRODUCT!
April 7, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
mediocre product
A response via email was provided to let me cancel, but the product itself isn't up to par.
April 5, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Absolute Scam of a company signed up on…
Absolute Scam of a company signed up on the premise that I would be able to cancel five months later I’ve had to shut my bank account and they have taken over $500. This company is disgusting, the way that it runs itself they should be ashamed. One day they will be judged for their actions.
April 2, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Unable to unsubscribe
I subscribed, but haven't been able to unsubscribe, as it doesn't let you do it on the site. I have emailed, but have not heard back anything yet.
April 1, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Be careful
Be careful, you can't cancel your subscription online. I blocked the payments. SCAM.
April 1, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
This is a scam
This is a scam. I really wish I had read the reviews beforehand. I’ve been trying to cancel my subscription, but they don’t respond at all. And NO. They haven’t resolved any of my issues.
March 31, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
SCAM! SCAM! SCAM!
STAY AS FAR AWAY FROM THIS COMPANY AS HUMANELY POSSIBLE! I have no active subscription yet they still charged me weekly. I verified I have no subscription and emailed the company and never heard a word. I got a new bank card and same thing. So now I need to cancel my bank account which is absolutely insane.
October 6, 2025
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on the cancellation procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I can't find a way to cancel this…
I can't find a way to cancel this subscription. Subscibed erroneously. No contact link. No cancelation button
The made this right. Full refund
March 27, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Useful tool for marketers!
I'm a marketing specialist, and I use ArtGen daily to generate images and videos for my work. I love the variety of models and how easy they are to use! I also appreciate the feature of image2video generation, + you can change the ratio and duration of your video.
I've even recommended the tool to some of my colleagues, and they seem to like it as well.
Looking forward to the music generation feature!
thanks, ArtGen
March 25, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
They make it impossible to cancel , keep stealing money .
I wish I found this plethora of one star reviews before subscribing , it says all over the website "cancel anytime" with no way to actually cancel . Emailed support and got no response so money keeps coming out , will have to escalate to bank and legal authorities. On top of all that , the service just said "error we can't do that" everytime I tried to make a picture or video. Worst website I've come across since using a computer in 2005 , must avoid.
March 26, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad you have successfully followed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Scam site
Used the title of another better company to get business (Titled their webpage as Runway ML despite being entirely unrelated and a completely different company). Also charged in USD despite selling to an Australian consumer and did not specify that it was in USD. Service quality is low compared to other AIs and offers poor AIs that do not create good results. The cancellation process is intentionally long and tedious by not offering a cancellation button within their site, and instead having to go searching for a way to remove the subscription which involves manually emailing the company. They are intentionally misleading in every capacity and aiming to use the strong names of other sites to mislead unsuspecting consumers in an intentionally deceptive manner. They also communicate in a manner which suggests the victims of their scam are somehow at fault despite setting up their business model to do this intentionally. As well as this, they report negative reviews in an effort to prolong the existence of their scam. Whole site is a scam, stay away.
March 26, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
Please provide proper context to your claim, as Art-Gen is not posing nor advertising to pose as another website.
The team and I are glad you have successfully the explicit instructions on this procedure outlined in our Terms of Service, but regret to hear you've found them tedious - they are streamlined to make it as easy as the current systems allow.
Best regards,
Art-Gen Support
I subscribed to the Elite Weekly Plan… and I want to cancel it but there is no cancel button
I subscribed to the Elite Weekly Plan for $6.99/week to test the platform. While the tool itself works, the billing system is extremely frustrating.
There is no clear option to cancel the subscription from the account dashboard. The profile and billing pages only show credits and purchase options, but there is no visible “Cancel Subscription” or “Manage Subscription” button. This makes it unnecessarily difficult for users to stop recurring charges.
Transparent billing and easy cancellation should be standard for any online service. I strongly recommend the company improve the account management and make the cancellation process clear and accessible.
Until then, users should be cautious when subscribing.
March 24, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
If I can give 0 stars
If I can give 0 stars, i would. THERE IS NO OPTION TO CANCEL! I have been charged weekly. Please cancel my subscription- ABSOLUTE scam. I have read your reply to others and it is auto generated with no real results. Stop charging my card and make it available on your website to cancel instead if trying to frustrate the customers. This is absolutely fraud!!
AVOID AT ALL COSTS!!
March 9, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Cool product for reasonable price
I use it a lot for generating images for my Graphic Design job, it's a good tool if you know how to prompt properly. Works pretty fast
March 18, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
Awful
Bad results, no way to unsubscribe on the page, have to go via support emails
March 15, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Weekly surprise charges, nightmare cancelation
Terrible results, you would getter better results with any other GenAI page. They are very sneaky with charges, they charge you weekly!! And you can't cancel on their page, you have to send an email and wait ages for them to reply. Horrible horrible product.
March 6, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Impossible to cancel subscription
I subscribed to the Elite Weekly Plan for $6.99/week to test the platform. While the tool itself works, the billing system is extremely frustrating.
There is no clear option to cancel the subscription from the account dashboard. The profile and billing pages only show credits and purchase options, but there is no visible “Cancel Subscription” or “Manage Subscription” button. This makes it unnecessarily difficult for users to stop recurring charges.
Transparent billing and easy cancellation should be standard for any online service. I strongly recommend the company improve the account management and make the cancellation process clear and accessible.
Until then, users should be cautious when subscribing.
March 9, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
SCAM! Unable to Cancel Payments| DO NOT USE!
I used this site once and cancelled after finding something that suited my needs better. Unfortunately, they have continued billing me weekly and I tried using a stop-payment with my bank that didn't work. Ultimately I had to cancel my debit card and request a new one so they couldn't keep billing me. I double checked the website which says I don't have an active subscription but this still happened somehow. Do not use this scam site.
March 9, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
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