A response via email was provided to let me cancel, but the product itself isn't up to par.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Impossible to cancel – borderline scam I strongly advise staying away from this service. It is practically impossible to cancel your subscription from the website: you can see your active plan,... See more
Company replied
I have tried for multiple days to cancel my service with their support email address. Their website says "cancel anytime", but good luck with that. I have not heard a word from them. With a weekly sub... See more
Company replied
Company details
Written by the company
Art Gen AI is a platform that uses cutting-edge AI to generate high-quality images and videos from text prompts. Our technology allows you to transform your ideas into digital masterpieces through a user-friendly interface with powerful customization options.
Contact info
United States
- art-gen.ai
2.0
Poor
42 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I subscribed to the Elite Weekly Plan… and I want to cancel it but there is no cancel button
I subscribed to the Elite Weekly Plan for $6.99/week to test the platform. While the tool itself works, the billing system is extremely frustrating.
There is no clear option to cancel the subscription from the account dashboard. The profile and billing pages only show credits and purchase options, but there is no visible “Cancel Subscription” or “Manage Subscription” button. This makes it unnecessarily difficult for users to stop recurring charges.
Transparent billing and easy cancellation should be standard for any online service. I strongly recommend the company improve the account management and make the cancellation process clear and accessible.
Until then, users should be cautious when subscribing.
March 24, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Cool product for reasonable price
I use it a lot for generating images for my Graphic Design job, it's a good tool if you know how to prompt properly. Works pretty fast
March 18, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
Awful
Bad results, no way to unsubscribe on the page, have to go via support emails
March 15, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Weekly surprise charges, nightmare cancelation
Terrible results, you would getter better results with any other GenAI page. They are very sneaky with charges, they charge you weekly!! And you can't cancel on their page, you have to send an email and wait ages for them to reply. Horrible horrible product.
March 6, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Impossible to cancel subscription
I subscribed to the Elite Weekly Plan for $6.99/week to test the platform. While the tool itself works, the billing system is extremely frustrating.
There is no clear option to cancel the subscription from the account dashboard. The profile and billing pages only show credits and purchase options, but there is no visible “Cancel Subscription” or “Manage Subscription” button. This makes it unnecessarily difficult for users to stop recurring charges.
Transparent billing and easy cancellation should be standard for any online service. I strongly recommend the company improve the account management and make the cancellation process clear and accessible.
Until then, users should be cautious when subscribing.
March 9, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
SCAM! Unable to Cancel Payments| DO NOT USE!
I used this site once and cancelled after finding something that suited my needs better. Unfortunately, they have continued billing me weekly and I tried using a stop-payment with my bank that didn't work. Ultimately I had to cancel my debit card and request a new one so they couldn't keep billing me. I double checked the website which says I don't have an active subscription but this still happened somehow. Do not use this scam site.
March 9, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Videos are awful. Do not sign up
Videos are awful. Once generated you are charged regardless of results. They say "cancel any time" but there is no cancellation function. Avoid at all costs.
March 8, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
False "satisfaction" claim, horrible service, horrible renderings
My experience with Art-Gen.ai was extremely disappointing. The website is incredibly slow and feels like something from the early days of the internet — navigating it honestly reminded me of a poorly designed 1990s MySpace page. Pages lag, features take forever to load, and the overall platform feels outdated and unfinished.
Customer service was just as bad. Getting help was slow and frustrating, and the responses I received were vague and unhelpful. To make matters worse, they make it surprisingly difficult to cancel the service. The process feels intentionally complicated and far from user-friendly.
They also promote a satisfaction guarantee, but in my experience they do not actually stand behind it. When I attempted to resolve my concerns, that guarantee meant nothing and no meaningful support was provided.
Between the slow website, poor customer support, and the difficulty canceling, this was one of the most frustrating online services I’ve dealt with. Do not end up on this site by accident. They try to get you on their site by using SEO to steal from much better AI sites.
Edit to reply: As I told you via email if you have a 100% satisfaction guarantee and dont stand by it, you are misleading your customers. You have to use the product to be able to be satisfied or not. Your product was by far the worst I've encountered in AI ever which HOW lol. I thought oh I can just use any AI website generator. Obviously not. Yours looked like MySpace 07. Your service and product are horrible, otherwise I wouldnt have taken the time to write my first ever review here on trustpilot. Obviously by your rating... others agree. Don't waste your money here folks!
March 6, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
Our Support team always tends to our clients' requests as soon as possible, and has done so in your case.
The team and I would like to highlight that your request, and subsequent mischaracterization of the service, stems from ineligibility for a refund per the Terms of Service you've accepted.
Attempting to subvert the terms of service is not allowed and will not be supported, even in light of these mistruths.
Best regards,
Art-Gen Support
please unsubscribe my account
please unsubscribe my account
keimei.shin please ASAP
March 3, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Our Support team always tends to our client's requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
CAn't cancel on site
There is nowhere on the website to cancel subscription. You have to send an email. That's insane
February 27, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
While we understand your frustration, it is necessary at this stage in our site evolution.
Best regards,
Art-Gen Support
Reply from Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighiting this for other users!
Best regards,
Art-Gen Support
I use art-gen every day both for work…
I use art-gen every day both for work tasks (mostly for creating all kind of ads) and also sometimes for fun - like to put my friend's face into some weird image or to try on different hairstyles. I love that I don't need to switch between different apps all the time and can just do everything in one place. Hope they'll develop even more with time so I as a pro creater I could create even mooooore complex things.
November 27, 2025
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighiting this for other users!
Best regards,
Art-Gen Support
Impossible to cancel
Impossible to cancel! They made it very difficult to cancel and it's intentional. Do not patronise this platform, you will regret it. They also bill weekly and I have been trying to cancel for a whole month!
February 24, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
You are billed according to your chosen plan, which can be terminated or altered at by contacting the relevant address as per the ToS as well!
Best regards,
Art-Gen Support
Ther is no option to cancel…
Ther is no option to cancel subscription. Why is that? Cancel it now!
February 24, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our service offers refunds in accordance with it, and every user can check eligibility by contacting our Support email, also available in the ToS.
Best regards,
Art-Gen Support
Appalling
Appalling. The videos and prompts were terrible. You then couldn't cancel the rolling payments. Emailed 3 times with no reply. AVOID AVOID AVOID
Also as you won't respond to any of my emails - but assume you'll read this. CANCEL OUR ACCOUNT AND STOP CHARGING ANY MONEY. YOUR SERVICE IS APPAULING.
February 21, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you're dissatisfied with the time of reply. Our team aims to get back to every customer as soon as possible, regardless of the workload.
We suspect that your inquiry was resolved long before your feedback was approved by Trustpilot.
Best regards,
Art-Gen Support
please cancel my subscription
please cancel my subscription right away, that is very shady that you dont give the option in the website itself
February 19, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our service offers refunds in accordance with it, and every user can check eligibility by contacting our Support email, also available in the ToS.
Best regards,
Art-Gen Support
Lack of Customer Support
I have tried for multiple days to cancel my service with their support email address. Their website says "cancel anytime", but good luck with that. I have not heard a word from them. With a weekly subscription, there needs to be a way to cancel quickly so you don't get billed again. That is not the experience you will get with this company. I had to contact my credit card company to put a stop pay from this vendor to prevent further changes since no one from support will contact me back. Poor service.
February 17, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you're dissatisfied with the time of reply. Our team aims to get back to every customer as soon as possible, regardless of the workload.
We suspect that your inquiry will be resolved by the time you're reading this reply.
Best regards,
Art-Gen Support
I love it
A lot of models to choose from and very easy to use, shout outs to their support for guiding me through the process :)
February 9, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighiting this for other users!
Best regards,
Art-Gen Support
Reliable Content Generation with Fair Pricing
AI models are not always stable, and this is common across the market since the technology itself is still evolving. I tested several platforms and experienced issues with most of them. What makes Art-Gen stand out is that it automatically refunds credits when something fails, which is a big advantage.
Art-Gen is a stable and reliable tool for generating marketing and website content. Pricing is transparent and slightly below the market average. The only downside is that cancellation requires contacting support, but their team is responsive and I received a reply within an hour
February 5, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I love to hear your constructive feedback.
I additionally appreciate the comment about your experience with both our billing and subscription management!
Best regards,
Art-Gen Support
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