Art & Soul Reviews 

417
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique selection of products, highlighting their excellent quality and appealing nature. People found the online ordering process straightforward and efficient, appreciating the clear descriptions and wide range of items available. Reviewers consistently highlight the super-fast delivery and the careful, secure packaging of their items upon arrival. Many consumers also commend the excellent service and great communication, leading to high satisfaction with their purchases. Overall, people are very happy with the gifts and items they receive, often planning to use the company again.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, accurate representation... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the outstanding quality of... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent communication and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two bottles of handwash - the Amber Dark Honey & Tobacco and Yorkshire Coast Rock Salt & Driftwood and they arrived very well packed in super fast time. They are so luxurious and smell absol... See more

Company replied

Rated 5 out of 5 stars

This is the second year I've ordered vouchers for an elderly relative. I say this because I've made the same mistake twice and ordered a digital card which they can't use. It was all sorted for me wit... See more

Company replied

Rated 5 out of 5 stars

We have our 55th wedding anniversary soon. My husband has frontotemporal dementia which has its roots in motor neurone disease. He will not remember the anniversary and I bought the painting for bot... See more

Company replied

Rated 5 out of 5 stars

Having now ordered twice from Art & Soul on line, I found the process straight forward. Delivery was very quick and efficient with items packed appropriately for glass items. Would definitely use agai... See more

Company replied


Company details

  1. Gift Shop
  2. Art Handcraft
  3. Outlet Mall

Written by the company

Art & Soul offers a diverse range of Art & Photography, Gifts, Jewellery, Home Fragrance, Greeting Cards, Prints, Bath & Body, Homeware & Stationary for shoppers to buy. By providing permanent, shared retail spaces for artists & makers to display and sell their work in high street locations we provide a unique shopping experience for visitors to our stores in Leeds, Beverley & Hull, Yorkshire. Art & Soul is a growing community of over 300 resident artists and 20,000+ products where shoppers can find something very different to other high street locations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(417)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely bone China

Lovely bone China. Quick delivery

March 6, 2025
Art & Soul logo

Reply from Art & Soul

Thank you for the great review, we're so glad you love your purchase and was pleased with the service!

Rated 5 out of 5 stars

Art and Soul is amazing.

Shopping on line, person at the end of the phone or shopping in store is always a delight. The friendly and courteous staff are always so helpful. My favourite place to shop.

February 22, 2025
Art & Soul logo

Reply from Art & Soul

Wow what a lovely review! Thank you for such kind words, I will be sure pass on the great feedback to the team. We do strive to provide excellent customer service and we love that Art & Soul is your favourite place to shop!

Rated 5 out of 5 stars

Easy to order and pay

Easy to order and pay.
Quick delivery and well packaged.
No complaints and very happy with the products and service.

February 13, 2025
Art & Soul logo

Reply from Art & Soul

Thank you for the kind review! It's great to know you had a smooth shopping and ordering experience with us.

Rated 5 out of 5 stars

My parcel was very well packaged and…

My parcel was very well packaged and the delivery speed was excellent.

February 3, 2025
Art & Soul logo

Reply from Art & Soul

Thank you for the review, we're delighted that you were pleased with your online shopping experience.

Rated 5 out of 5 stars
Art & Soul logo

Reply from Art & Soul

We're so glad you love our shop filled with wonderful products, thank you! We feel grateful that we can showcase the amazing work of so many artists and small businesses.

Rated 5 out of 5 stars

All arrived on time and well packaged

All arrived on time and well packaged

February 8, 2025
Art & Soul logo

Reply from Art & Soul

We're very pleased to hear that you were happy with the service provided, thank you for the review, we hope we can accommodate you again soon.

Rated 5 out of 5 stars

Best quality items, exceptional customer service.

Absolutely superb customer service along with top quality, British made, unique items. I had a problem with my order and received a replacement less than 24 hours after reporting the issue, Outstanding. I would recommend without hesitation and will be buying here again. Thank you so much.

February 8, 2025
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Reply from Art & Soul

We're so grateful for such a fantastic review, thank you! We are happy we could resolve the problem quickly for you and that you love the products we have an offer.

Rated 5 out of 5 stars

Will definitely buy more from these guys ☺️

Really pleased with the print
Great quality
Fast delivery
Packaged well

February 1, 2025
Art & Soul logo

Reply from Art & Soul

We're so glad that we could tick all those boxes for you and that you were ultimately pleased with your order! Thank you for the great review

Rated 5 out of 5 stars

Beautiful egg cup

Well wrapped, arrived in good time , only downside is I now need the matching mug😁

January 27, 2025
Art & Soul logo

Reply from Art & Soul

It's great to hear that you were happy with the packaging and service provided, thank you. We love that you're so pleased with your egg cup that you want the matching mug!

Rated 5 out of 5 stars

Perfect prints

Ordered three prints and then quite quickly another three , gorgeous quality, thank you

January 2, 2025
Art & Soul logo

Reply from Art & Soul

Thank you for the great review and your repeated support. We're so glad you love our print selection made by a fantastic cohort of artists!

Rated 5 out of 5 stars

Amazing prints

Amazing prints, beautiful quality and quick shipping

December 29, 2024
Art & Soul logo

Reply from Art & Soul

We are so pleased you love the selection of prints we have to offer and that you had a good online shopping experience. Thank you for the review!

Rated 5 out of 5 stars

Excellent business supporting local…

Excellent business supporting local artists. Lovely, often hand made unique pieces. Really recommend the online service if you can’t get to the store. Items arrived quickly and were well packaged.

December 27, 2024
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Reply from Art & Soul

Thank you for such a lovely review. We are grateful that we get to showcase the creativity of so many amazing small businesses and artists. It is fantastic to hear that you've had pleasant shopping experiences with us both instore and online.

Rated 5 out of 5 stars

great customer service.

One of the posters I ordered turned out to be out of stock in the size I ordered, which was disappointing but I was informed quickly and not charged for my second choice which was a wonderful gesture. Arrived nicely packaged and on time. Great service. Will buy again.

November 28, 2024
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Reply from Art & Soul

We are delighted to hear you were happy with the service provided and that we could resolve the issue for you quickly and smoothly. Thank you for the review, we look forward to accommodating you again!

Rated 5 out of 5 stars

Quick delivery in cute packaging

Quick delivery in cute packaging

November 24, 2024
Art & Soul logo

Reply from Art & Soul

Thank you for the review, we're so glad you received your order quickly, that you were happy with the service and loved the packaging!

Rated 5 out of 5 stars

Gorgeous and quirky earrings

Beautifully made and presented earrings! The packaging alone showed care and craft, while the earrings are quirky, finely crafted and perfect. I'm always looking for interesting and different earrings so these were a great find.

November 27, 2024
Art & Soul logo

Reply from Art & Soul

We're so pleased you love your earrings! Thank you for the amazing review and we are glad to hear you were also happy with the service provided

Rated 5 out of 5 stars

Fast postage and perfectly wrapped…

Fast postage and perfectly wrapped thank you.

November 26, 2024
Art & Soul logo

Reply from Art & Soul

Thank you for the great feedback! We're delighted you were happy with the service and the packaging.

Rated 5 out of 5 stars

Excellent

Delivery was prompt.
Error with order was also corrected promptly and with minimum of fuss.
Would recommend and use again.

November 24, 2024
Art & Soul logo

Reply from Art & Soul

Thank you for the kind review. We're happy we could fix the issue quickly and without hassle for you. We look forward to accommodating you again soon!

Rated 5 out of 5 stars

Earrings look as cute as shown

Bought 4 pairs earrings as gifts. They look very nice - as cute as shown. Nice little gift bags & attractive cardboard box for all 4.

November 24, 2024
Art & Soul logo

Reply from Art & Soul

We’re so glad to hear that the earrings were just as you expected and that they made the perfect gifts. It's great to know you were also pleased with the packaging, thank you for the review!

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