Art & Soul Reviews 

417
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique selection of products, highlighting their excellent quality and appealing nature. People found the online ordering process straightforward and efficient, appreciating the clear descriptions and wide range of items available. Reviewers consistently highlight the super-fast delivery and the careful, secure packaging of their items upon arrival. Many consumers also commend the excellent service and great communication, leading to high satisfaction with their purchases. Overall, people are very happy with the gifts and items they receive, often planning to use the company again.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, accurate representation... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the outstanding quality of... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent communication and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two bottles of handwash - the Amber Dark Honey & Tobacco and Yorkshire Coast Rock Salt & Driftwood and they arrived very well packed in super fast time. They are so luxurious and smell absol... See more

Company replied

Rated 5 out of 5 stars

This is the second year I've ordered vouchers for an elderly relative. I say this because I've made the same mistake twice and ordered a digital card which they can't use. It was all sorted for me wit... See more

Company replied

Rated 5 out of 5 stars

We have our 55th wedding anniversary soon. My husband has frontotemporal dementia which has its roots in motor neurone disease. He will not remember the anniversary and I bought the painting for bot... See more

Company replied

Rated 5 out of 5 stars

Having now ordered twice from Art & Soul on line, I found the process straight forward. Delivery was very quick and efficient with items packed appropriately for glass items. Would definitely use agai... See more

Company replied


Company details

  1. Gift Shop
  2. Art Handcraft
  3. Outlet Mall

Written by the company

Art & Soul offers a diverse range of Art & Photography, Gifts, Jewellery, Home Fragrance, Greeting Cards, Prints, Bath & Body, Homeware & Stationary for shoppers to buy. By providing permanent, shared retail spaces for artists & makers to display and sell their work in high street locations we provide a unique shopping experience for visitors to our stores in Leeds, Beverley & Hull, Yorkshire. Art & Soul is a growing community of over 300 resident artists and 20,000+ products where shoppers can find something very different to other high street locations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(417)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely items

Lovely items, well packed and delivered quickly

November 24, 2024
Art & Soul logo

Reply from Art & Soul

It's great to hear you were pleased with the service we provided and that you love the products on offer, thank you for the review.

Rated 5 out of 5 stars

It has become my favorite spot for…

It has become my favorite spot for finding gifts for any occasion. On my last visit, I was looking for a housewarming gift for a friend. As soon as I entered, I was surrounded by an incredible variety of items, from kitchen gadgets to beautiful home decor. The staff greeted me warmly and offered to help me find something special. I eventually settled on a gorgeous set of hand-painted mugs that were not only functional but also artistic. The staff helped me choose a lovely gift box, and I left feeling like I had found a truly special gift. My friend absolutely loved it! Every visit is a delight, and I can’t wait to see what else they have in store.

January 12, 2024
Unprompted review
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Reply from Art & Soul

Thank you so much for your thoughtful and glowing review! We're thrilled to hear that we've become your go-to spot for gifts and that your recent visit was such a success. It’s wonderful to know that the hand-painted mugs were the perfect choice and that your friend loved them! We're always happy to assist in finding that special item, and it means a lot to us that you enjoy every visit. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

A fabulous company to deal with

Such a thoughtful, altogether great company to deal with. Very quickly sorted out a delivery issue. Thank you for the perfect coasters, delivered at speed, super quality and fabulous art work 😍

November 12, 2024
Unprompted review
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Reply from Art & Soul

Thank you for the kind words, we're so glad you think so! We're delighted we could fix your delivery issue with minimal fuss and that you love the quality of work we have on offer.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
I had seen something I wanted to buy as a gift but when I went back they were sold out. I received an email later to say that the item was being posted to me directly which was great!

November 4, 2024
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Reply from Art & Soul

We're so happy we could ensure you received the item you wanted, even after it sold out, and it's great to hear that our service made your gift-shopping experience easier. Thank you for the lovely review!

Rated 5 out of 5 stars

Always friendly

Always friendly, polite and helpful. Such a range in the shop. The items have always been well received and good quality.

November 9, 2024
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Reply from Art & Soul

Thank you so much for your kind words! We're thrilled to hear that you've had positive experiences with both our customer service and the quality of our products. We strive to offer a great selection from so many small businesses. We look forward to welcoming you back soon!

Rated 4 out of 5 stars

Lovely shop & staff.

November 7, 2024
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Reply from Art & Soul

Thank you for the review, it's great to hear that you were happy with the service and that you think our shop and staff are lovely.

Rated 5 out of 5 stars

Art and Soul went above and beyond

Art and Soul went above and beyond, when l made a recent purchase!
I have a fat wrist and requested a larger size bracelet. Surprisingly this was made to order and was dispatched swiftly, and l absolutely love it! I had reason to call the store and they were delightful and efficient. I will definitely use Art and Soul in the future!

November 4, 2024
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Reply from Art & Soul

It's amazing to hear how happy you were with the service we provided for you. Thank you for the lovely review, I will pass on the positive feedback to the team and we look forward to accommodating you again soon.

Rated 5 out of 5 stars

Friendly and super fast service

Friendly and super fast service. The items I ordered were great quality and I am very happy with my purchases.

October 26, 2024
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Reply from Art & Soul

Thank you for the lovely review. We are very happy to hear you think the products as well as the service was great, we hope we can accommodate you again soon.

Rated 5 out of 5 stars

Fabulous shop!

Easy to order and navigate the website. Well packaged items and super quick delivery.
Lovely to see local artists and crafters supported so well.

November 2, 2024
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Reply from Art & Soul

We are so glad that you like the website and find it easy to use! We take pride in stocking the work of so many amazing artists and small businesses, and we're delighted we can support them with your help.

Rated 4 out of 5 stars

Very cute earrings

Very cute earrings. The postage was very pricy though.

October 29, 2024
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Reply from Art & Soul

Thank you for the feedback, we love that you think the earrings are cute! Due to the many and diverse range of products we sell we needed to streamline our postage options. We now offer, Free Click & Collect, Free Royal Mail First Class on all orders over £30 and a flat rate of £4.50 for Royal Mail First Class on all orders under £30.

Rated 4 out of 5 stars

Nice product, fast delivery. Just didn't receive notification about delivery.

The product was of nice quality and as described. Delivery was fast, however, I did not receive a notification that it would arrive on the day of delivery, but there were no major issues. Overall, happy.

October 15, 2024
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Reply from Art & Soul

We're so pleased your order arrived quickly and that you like the quality of the products. We use Royal Mail 1st class delivery on all of our orders as we find this to be the most reliable. We send out dispatch notifications when we have taken parcels to the post office but, unfortunately, Royal Mail doesn't offer live tracking or timeslot options for this service.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and fantastic products. Unfortunately when my order arrived there had been some damage caused during transit but the brilliant team were really helpful and resolved the issue for me.

October 9, 2024
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Reply from Art & Soul

Thank you for the lovely review. We are really glad we could sort the shipping issue out with minimal impact to you and that you love the products we have on offer.

Rated 5 out of 5 stars

The parcel arrived on time

The parcel arrived on time. The goods were well packed. I ordered 2 Christmas cards, which are better than the photos. I have no complaints at all.

October 5, 2024
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Reply from Art & Soul

We're very happy to hear that you love the products you ordered and that your shopping experience was satisfactory. Thank you for the review, we hope we can accommodate you again in the future.

Rated 5 out of 5 stars

When the soul needs something beautiful, it is important to satisfy it. I am grateful that you managed to do it!

I bought postcards at a lower price than on other sites. And the delivery was fast!

September 22, 2024
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Reply from Art & Soul

Thank you for such a gorgeous review. This is why we do what we do! We've made it our mission to showcase the best of creativity and enrich the lives of our customers as you discover the extraordinary work of our artists and makers.

Rated 5 out of 5 stars

Prompt delivery and appreciated.

Delivered promptly. It was a gift and much appreciated. Thank you.

September 29, 2024
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Reply from Art & Soul

We are happy to hear that you had a pleasant shopping experience with us at Art & Soul. Thank you for the review, and we hope the receiver of the gift loves what you picked out for them.

Rated 5 out of 5 stars

Excellent product

Excellent product, easy to follow web and ordering, payment..thank you
Will use again

September 20, 2024
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Reply from Art & Soul

We are very glad to hear that you love your purchase and that you had a smooth shopping experience. Thank you for the feedback, we look forward to accommodating you again in the future.

Rated 5 out of 5 stars

I have made a few purchases from this…

I have made a few purchases from this shop and always find the staff really helpful and knowledgeable.
They know about and show an interest to all their crafters, which is so good.
Easy ordering and carefully packaged. Friendly staff, lovely shop and overall great... thank you.

September 9, 2024
Unprompted review
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Reply from Art & Soul

Thank you for the amazing review, we're glad you had a great experience with us every step of the process. We are always happy to help customers with whatever they need and certainly care about all of the artists and small businesses who sell with us. Thank you for continuing to support us and our artists.

Rated 5 out of 5 stars

The most gorgeous products made by…

The most gorgeous products made by independents - all unique & can find something for everyone, I could buy the whole shop! Delivery arrived within 2 days which was amazing :) thank you!!

September 15, 2024
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Reply from Art & Soul

What a fantastic review! We really appreciate the lovely feedback and are so glad you love what we have to offer at Art & Soul. We are so grateful to offer a wide variety of beautiful handmade products made by so many artists.

Rated 5 out of 5 stars

Reasonable prices

Reasonable prices, great products, and very quick service.

September 8, 2024
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Reply from Art & Soul

Thank you for the positive review. We are pleased to hear that you think our products are great and were happy with the service provided.

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this company. My order was delivered quickly and well packaged. It’s a beautifully crafted item and I’d highly recommend Art & Soul.

September 3, 2024
Art & Soul logo

Reply from Art & Soul

We are thrilled that you had a great experience with us and loved your order. We're grateful we can showcase a variety of products created by so many amazing artists and small businesses. Thank you for the review and lovely recommendation.

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