I placed my order mid July with an expected delivery date at the end of August. Around the time my item was due to be dispatched I tried to contact the seller to see if there was an updated delivery d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This order took extremely long to come. I ordered on July 13th, and was told it was meant to come between 17th August to 23rd August. When those days come, I had not heard any update on that day or th... See more
I ordered here last year Sept. 2025 but never came. I tried to reach out many times through email but no response, no action from the site who's letting this seller do they're scamming. And now you da... See more
I ordered a custom hoodie almost two months ago and have not received any sort of updates whatsoever. I have sent multiple emails and direct messages on Instagram and have not gotten any responses. I... See more
Company details
Written by the company
At ArtByZakia, we specialise in creating personalised jewellery, clothing, and gifts designed to help you proudly represent your unique culture. We offer a diverse selection of custom pieces, crafted with love and care, to celebrate your identity and heritage. Our products are personalised in a variety of South Asian languages, ensuring that each item is meaningful, culturally accurate, and tailored to you. Our best-selling languages for personalisation include Punjabi, Tamil, Urdu, Arabic, Bangla, Malayalam, Telugu, Gujarati, Hindi, and many more. We take great pride in ensuring that every translation is precise and culturally appropriate, so you can wear or gift something that truly represents who you are. We offer a wide range of personalised jewellery for men and women, from classic name necklaces to bespoke jewellery pieces. Our jewellery is crafted from durable stainless steel, with 18ct gold plating that is tarnish, rust-free, and waterproof, ensuring long-lasting quality that you can enjoy every day. In addition to our jewellery, we offer custom clothing, such as personalised hoodies, to complete your unique style. Our dedicated team of South Asian women ensures that each item is crafted with cultural sensitivity and accuracy, so you can trust that your personalised piece will always reflect your values. Explore our collection today and experience the perfect fusion of style, culture, and craftsmanship at ArtByZakia.
Contact info
United Kingdom
- hello@artbyzakia.com
- artbyzakia.com
1.8
Poor
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received my package
Never received my package. Never answered any questions at all
January 7, 2026
never received the item
never received the item! been a whole year and now it’s saying it’s been delivered when it hasn’t. never got a refund either.
January 7, 2026
This person is a fraud and scams people
My item was never delivered and I got no updates on my order and i lost a lot of money and didn’t get it back when I asked for a refund so the seller is a scammer
January 7, 2026
Gorgeous necklace and definitely worth…
Gorgeous necklace and definitely worth the price.
December 21, 2025
Great Experience with Good Communication and High Quality Items
I bought my mom and brother some presents from this shop. It got here fairly quickly considering weather and Christmas rush and came in perfect condition. The items are in perfect condition and were loved by my mom and brother.
January 11, 2026
Unprompted review
Beautiful butterfly necklace.
Beautiful butterfly necklace.
My son brought me this for Christmas. Arrived a little late but will worth waiting for.
Just browsed thru your website and will be back for more.
January 11, 2026
Unprompted review
I have not yet received the necklace I…
I have not yet received the necklace I ordered, and I have not received any communication regarding its status. However, I have observed that the company remains active on social media, posting promotional content. When I attempted to inquire about my order through comments on their social media videos, my account was subsequently blocked.
October 28, 2025
Unprompted review
disgusting
after waiting for weeks the necklace came and the writing was wonky. if you can’t do your job properly then don’t do it and close it. why would you send a necklace with a wonky writing and not replying to my emails after asking for updates your not blind you can see this shit.
October 17, 2025
The product was just what I wanted
The product was just what I wanted. It was affordable as well, which is a plus when I am a university student on a budget. Very well made and care instructions are very clear. The only issue I would say is it took a while to get to me, even for a personalised item, other than that, everything was perfect!
October 20, 2025
not recieve
October 6, 2025
Been 6 months still havnt received my…
Been 6 months still havnt received my order nor had the seller bothered to respond to my emails or messages. Horrible customer service
November 13, 2024
Unprompted review
Nice but …
The product and it’s quality are looking very nice but I nearly took 3 months to arrive. There were several attempts to reach out to the team and all failed. But messages on their social media got deleted and I got blocked so that makes me believe that everything was seen but simply not answered.
If you are ready to wait for over months for your product then you should order otherwise look for other options.
August 29, 2025
Stole my money.
August 29, 2025
I ordered my product 2 months ago and…
I ordered my product 2 months ago and it has been a month since the promised delivery date yet I have still not received any updates or whereabouts of my package.
August 18, 2025
terrible customer service and cheap quality products
terrible - my necklace tarnished even after i followed the care guide. i placed another order and still hasn’t arrived after many emails and no follow up or indication where it is. customer service is terrible and cheap quality! save ur money
July 29, 2025
Unprompted review
Did not receive my parcel
Did not receive my parcel. Read the reviews, it speaks for itself. Had to open a case with my bank for a refund.
June 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.