Artfinder Reviews 6,867

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often finding the artwork even better than depicted online. Many appreciate the website's ease of use and the ability to discover unique pieces from artists worldwide, highlighting the excellent user experience and the smooth delivery service. However, some customers experienced issues with delivery, including lost items, customs delays, or incorrect addresses. A few reviewers also noted problems with the structural integrity of certain artworks or difficulties with the website's invoicing feature, which printed extra, unwanted pages.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality and appearance of the... See more

Website

Clients share positive opinions on the website, often highlighting its ease of use and navigation. Reviewers... See more

Quality

Consumers find quality to be positive, with many praising the artwork for being exactly as pictured,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and timely... See more

User experience

Users describe positive interactions with the user experience. Customers consistently praise the platform's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding original artwork by emerging artist with the content I enjoy. I only have two recommendations for you guys moving forward. 1. Teach your artist about paperwork i.e. Biography's and C... See more

Company replied

Rated 5 out of 5 stars

Another great experience from Artfinder. Always has a great choice of art at great prices - especially when there’s offers on!!😃 The piece I bought this time is an exceptional still life painting.... See more

Company replied

Rated 5 out of 5 stars

If any issue arose it was easy to talk to actual people who had actual information and could resolve problems. They also pre-emptively solved problems such as whethe artist filled out customs forms in... See more

Company replied

Rated 5 out of 5 stars

ArtFinder is a great way to find art from around the world. After months of searching online and in galleries, I found the right painting on ArtFinder that spoke to me, and complemented other art on... See more

Company replied


Company details

  1. Art Gallery
  2. Interior Designer

Written by the company

At Artfinder we champion independent artists all over the world, bringing their incredible work to your home. Tired of the same old? Join us!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great experience

Superb! Good communication with artist who was able to order me a larger print on foam back and kept me informed throughout process. Also the print was well protected for delivery.

September 28, 2025
Unprompted review
Artfinder logo

Reply from Artfinder

Hi Christine,

Thanks for taking the time to leave us a review. I'm really glad to hear that communication with the artist went smoothly and that your artwork arrived well-packaged and protected.

Thank you for supporting our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com - we're always here to help.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Great experience

Great experience. My art was as beautiful as shown on the website and very well packaged for the long trip. I’d recommend Artfinder and the artist to my friends.

October 5, 2025
Artfinder logo

Reply from Artfinder

Hi there,

Thanks for taking the time to leave us a review. It's great to hear that you love your new artwork and that it was packaged well and securely. We're also glad to hear that you've recommended Artfinder to your friends.

Thank you for supporting our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com - we're always here to help.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Easy to buy

Easy to buy. Great communication layout. Involved in every step. Highly recommended.

July 23, 2025
Artfinder logo

Reply from Artfinder

Hi Patrick,

Thanks for taking the time to leave us a review. It's wonderful to hear that you're pleased with the service you've received on Artfinder. We're really glad to hear things went smoothly.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

GREAT COMMUNICATION AND QUICK DELIVERY

From the time that I placed my order both Artfinder and the artist kept me fully informed of progress. Delivery was quick - just four working days from placing my order with the Canada based artist to delivery to me in Southern England. The artwork was very securely packaged and I am delighted with it.

September 25, 2025
Artfinder logo

Reply from Artfinder

Hi Ian,

Thanks for taking the time to leave us a review. It's wonderful to hear that you've had a smooth experience with Artfinder and that your artwork arrived quickly and securely. We're really glad you're delighted with the artwork.

Thank you for supporting our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com - we're always here to help.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Excellent and easy to use website

Excellent and easy to use website, with seamless contact to the Artist. Will definitely use again. Thank you.

September 21, 2025
Artfinder logo

Reply from Artfinder

Hi Jayne,

Thanks for taking the time to leave us a review. It's wonderful to hear that you're pleased with the service you've received on Artfinder. We're really glad to hear things went smoothly.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 1 out of 5 stars

Beware High hidden custom charges

They don’t make very clear the import charges on the art at all, they should put in an approximate or get the cost before posting and confirming - option to proceed or not. Customer Services not particularly speedy or helpful

July 17, 2025
Unprompted review
Artfinder logo

Reply from Artfinder

Hi there,

Thank you for leaving us a review - we're so sorry to hear that you had an order issue relating to customs and that our Support team weren't able to help in the way you'd have wanted.

It's important to note that all international shipments may be subject to additional import taxes and customs duties upon arrival to the destination country, which need to be paid by the receiver, in order to have the shipment released from customs and delivered. Artfinder is a marketplace so you buy directly from the artist, who may or may not have these charges prepaid in advance.

We advise of this at checkout, as well as in the order confirmation email you receive after placing your order, and we also have further information on this on our website here: https://help.artfinder.com/article/826-will-i-be-charged-any-duties-or-taxes-for-my-order. Unfortunately these charges depend on a number of factors, and we're unable to advise on what the customs duties/import fees value may be. We're sorry for any inconvenience caused by this.

We've reached out to you to get further information so that we can look into the issue you had and provide further assistance.

Best wishes,

The Artfinder team

Rated 5 out of 5 stars

If any issue arose it was easy to talk…

If any issue arose it was easy to talk to actual people who had actual information and could resolve problems. They also pre-emptively solved problems such as whethe artist filled out customs forms incorrectly, etc. I have now bought at least 10 artworks from Artfinder and have been very happy with the service, the prices and the art.

September 9, 2025
Artfinder logo

Reply from Artfinder

Hi Victoria,

Thank you for taking the time to leave us a review. We're really glad to hear things went smoothly and that our Support team was able to help quickly when needed. We truly appreciate your continued support.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Recently purchased artwork

I have recently purchased artwork that is lovely and is already hung. There are many fine paintings on this site and I enjoy the variety.

September 14, 2025
Artfinder logo

Reply from Artfinder

Hi Karen,

Thank you for taking the time to leave us a review. We're so sorry to hear of the upset caused to you by a recent experience that you had with Artfinder.

As per our policy, we are unable to apply a discount code to an order retrospectively, as these have to be applied by the person placing the order at checkout. This is because we are an art marketplace and it is important that we make our artists aware of a discount being applied at point of purchase, rather than afterwards.

We include the Terms with any codes that are sent out, and are really sorry if this wasn't clearer to you at the time of placing the order. We've passed your feedback on to the relevant team to ensure we can improve the way this is communicated moving forward.

Please look out for an email from our Support team as we'd really like to make this right for you. We appreciate your support of our independent artists, and thank you for helping us help the planet.

Best wishes,

The Artfinder team

Rated 5 out of 5 stars

Reliable

Everything as expected.

September 14, 2025
Artfinder logo

Reply from Artfinder

Hi Francesco,

Thanks for taking the time to leave us a review. It's great to hear you've had a great experience and appreciate our reliability.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Very trustworthy site to get genuine…

Very trustworthy site to get genuine artworks. Prompt customer support.

September 12, 2025
Artfinder logo

Reply from Artfinder

Hi There,

Thanks for taking the time to leave us a review. It's wonderful to hear that you're pleased with the service you've received on Artfinder.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Another great experience

Another great experience from Artfinder.
Always has a great choice of art at great prices - especially when there’s offers on!!😃
The piece I bought this time is an exceptional still life painting. Top class - thank you Mayrig, you’re a real talented artist. Keep up the great work.

September 12, 2025
Artfinder logo

Reply from Artfinder

Hi Jon,

Thanks for taking the time to leave us a review. We're so glad to hear that you had another great experience on Artfinder and that you're pleased with your new artwork.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com - we're always here to help.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

A wonderful way to purchase art.

I’ve ordered 4 or 5 pieces over the years. All pieces were from assorted European countries. All pieces arrived safe, sound, and promptly.

September 4, 2025
Artfinder logo

Reply from Artfinder

Hi Ross,

Thanks for taking the time to leave us a review. We're so happy to hear that you find Artfinder to be a wonderful way to purchase artwork.

Thank you for your continued support of our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Faultless

Saw the painting loved it - bought it. Still love it. Service was faultless. Easy purchase

September 5, 2025
Artfinder logo

Reply from Artfinder

Hi S,

Thanks for taking the time to leave us a review. It's great to hear that you love your new artwork and that you're pleased with the service you received.

Thank you for supporting our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com - we're always here to help.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Love ArtFinder

On time and beautiful art work

August 11, 2025
Artfinder logo

Reply from Artfinder

Hi Marien,

Thanks for taking the time to leave us a review. We're really happy to hear that your artwork arrived on time, and you're pleased with it.

Thank you for supporting our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 4 out of 5 stars

Good choice and simple procedure

Good choice and simple procedure

August 28, 2025
Artfinder logo

Reply from Artfinder

Hi there,

Thanks for taking the time to leave us a review. We're pleased to hear that you were satisfied with the process of purchasing through Artfinder.

If you have any queries or further feedback you'd like to provide, please do not hesitate to contact us at customers@artfinder.com - we're always looking into ways we can improve our service.

Thank you for supporting our independent artists and helping us help the planet!

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Good place to acquire art.

Easy to order and good oversight of the order. Plenty of art available for selection. Easy to use platform for art exchange.

August 26, 2025
Artfinder logo

Reply from Artfinder

Hi Imants,

Thanks for taking the time to leave us a review. It's wonderful to hear that you find Artfinder to be a good place to acquire art, and that you've found it easy to order with us.

Thank you for supporting our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com - we're always here to help.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Great experience👍

September 1, 2025
Artfinder logo

Reply from Artfinder

Hi Vidar,

Thanks for taking the time to leave us a review. We're so glad to hear you've had a great experience shopping with Artfinder

Thank you for supporting our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

High-quality art for every budget

Options include high-quality art for every budget. Ordering is easy and customer service responds promptly to questions.

August 28, 2025
Artfinder logo

Reply from Artfinder

Hi Alex,

Thanks for taking the time to leave us a review. We're happy to hear that you find ordering with Artfinder easy, and that you've been able to receive prompt responses from our Support team.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Not only is the choice of art…

Not only is the choice of art incredible, the customer service is equally impressive.

August 18, 2025
Artfinder logo

Reply from Artfinder

Hi Rachel,

Thanks for taking the time to leave us a review. We're so glad to hear that you're pleased with both the choice of art on Artfinder, as well as the customer service.

Thank you for supporting our independent artists and helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com.

Best regards,

The Artfinder team

Rated 5 out of 5 stars

Easy, responsive service at Artfinder

I use Artfinder a fair amount and always they are responsive and helpful and in my experience always trying to look after their customers. The buying process is easy and the artist is confident that the money has been paid. Artists offer their work from all over the world, so there is always new art coming through. A great experience all round.

April 23, 2025
Artfinder logo

Reply from Artfinder

Hi Gill,

Thanks for taking the time to leave us a review. It's great to hear that you find the buying process easy and that you're pleased with our service.

Thank you for your continued support of our independent artists and for helping us help the planet!

If you have any queries moving forward, please don't hesitate to contact us at customers@artfinder.com - we're always here to help.

Best regards,

The Artfinder team

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