Do not buy from this shop
The mirror I received was faulty (the on/off switch broke in a few months) and I needed to send multiple emails to get a refund and someone to pick the faulty product back. At first, Artforma insisted me to pay for the return shipping, but luckily after a long discussion of EU consumer rights they paid for it. According to the EU consumer rights, the seller needs to cover all costs related to the faulty product, such as installation and uninstallation, and not only the return shipping. I asked Artforma to reimburse these costs as well but they refused.
At this point I contaced EU consumer protection party, and they started negotiating with Artform but after many emails they weren't able to help as Artforma just stopped replying them and didn't follow any deadlines. The EU consumer center told me I wasnt the only one having troubles with the company.
Ultimately, the EU consumer protection party was unsuccessfull getting my costs reimbursed and they closed the case. I wrote a summary of the whole saga in Trustpilot, and surprisingly got contacted by the company. Eventually, I got my costs reimbursed - about a year later of the original day I asked the company to cover them.
Reply from Artforma
Dear Elle,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order and the communication regarding your return process.
We always strive to handle such situations in line with consumer rights and our policies, and I’m sorry to hear that you felt we fell short of these expectations. Regarding the return shipping, we’re glad we were able to resolve that matter and cover the cost in accordance with the guidelines.
As for the additional costs related to the installation and uninstallation, while we do understand the frustration, these are not typically covered under the product warranty as our mirrors are sold as standalone products, and we recommend consulting with professionals for the installation process. That said, we appreciate your feedback and will review this internally to improve our processes.
Please rest assured that we take all concerns very seriously. If you still feel that some issues remain unresolved, we are open to further communication to ensure that all matters are addressed properly.
Thank you for your patience and understanding.
Best regards,
ARTFORMA TEAM