Arthur J Hawke Reviews 

Ordered before Christmas, got half my order. Sent multiple emails, finally got a response, would send on the 28th. That never happened. More emails sent, not read never mind replied to. Contact form on website filled in and sent, no response at all. But they manage to send advertising emails daily. Avoid this company and the sister company odinsbeardcare

Item never arrived after a 2 month wait,constant excuses,refunded via PayPal,won't use again,

I’ve used this company in the past and their chocolate bourbon beard butter was super. I ordered some more products with plenty of time to achieve a Christmas delivery. During this time, I received nearly daily sales promo emails but no response to any of my emails asking for an update on the delivery of my order.

I then turned to Facebook to see that people had been waiting for months longer than me and it was a huge issue. My order finally arrived two months later and after numerous false claims of despatch. My butter was delivered in balm tins and I was shorted by 10ml of each butter. One of the butters was even lighter but I’d finally received something so I couldn’t be bothered to deal with more painful conversations so I didn’t pursue it.

Comments from others complaining about the lack of delivery of orders going back 4-5 months are regularly deleted.

It’s such a shame as the product quality has declined, as has the customer service levels. I would avoid unless you want to wait months and frustrate yourself with lies and false promises. Read the multiple reviews and make your own mind up though.

Ordered at the start of November, had little to no communication. No tracking information given despite multiple requests. I really had high hopes for these products as I'd liked to have used them at some point. I've had to open a dispute with clearpay as I'm not getting anywhere any other way.

Have used this company for a couple of years and had no problems. However the latest purchase has been nothing but excuses and delays. Ordered a number of items at the end of October was advised numerous times that the order had been despatched when it hadn’t and the products eventually arrived over 11 weeks after being order. All the time receiving promotion emails at least twice a week when the order is advising there is a back log of orders and that’s why there are delays. From being my go to beard brand I’d advise people to steer well clear now

Awful business! Ordered some items for my boyfriends birthday in October and still yet to receive it, I have contacted PayPal about a refund which was going through till the seller cancelled it at the last minute so I haven’t received my money back or the product so I have been scammed out of money. After emailing twice I got no reply, maybe you shouldn’t put so many sales on if you can’t handle the backlog. Will never purchase from here again.

Absolutely shocking service waiting over 5 months for my order. This used to be my go to beard care company but since the new owner took over its Absolutely shocking. This bloke couldn't run a bath

Avoid at all cost! This business is a joke!
Order did not arrive and seller completely ignored emails and messages. Luckily enough I payed by PayPal, after opening a claim on PayPal it still took the seller 17 days to send me the wrong products (either wrong scent or completely wrong product). After escalating the claim on PayPal seller offered a partial refund which I refused eventually i managed to get a full refund (excluding shipping) through PayPal. I regret not reading reviews and social media comments (Facebook) before waisting my time with this unprofessional business.

Great oil, can be a little slow on occasion, but it is a one man company, with a great product.

Like others ordered over 2 months ago ,excuses after excuses , saying it was dispatched and never did and still awaiting

Avoid like the plague you’ll never get your oils or balms. Who ever is running the business now couldn’t run a bath and there attitude towards customers is atrocious. They ignore emails and direct messages through social media. If you question them they get overly aggressive if you do eventually get a reply in my case I get called me a liar and blocked me due to me wanting to warn other customers. In the end opened a case with the bank as the idiot running it is a compulsive liar and by the looks a scammer.

I’ve used this company many times before but the past few times have put me off completely.

Have had to chase last two orders I’ve made and the most recent one I placed two months ago has still not arrived and emails to them have been ignored.

Whats worse is that they are still sending out emails with promotions and replying to reviews on their other brand and turned off comments on social media which says it all.

I used to like this company, never been the fastest to deliver but the products were good for the price and so I gave them the benefit of the doubt but unfortunately after my last order that over 2 months later has not arrived I will be finding alternative places to buy.

Made my order on 01/10/23 a month later had not turned up so I contacted the company through instagram and gave my order number. Darren replied and said he would get on to it asap. On 15/11/23 I received an email stating that my order had been fulfilled and was on its way. I emailed again at the beginning of December asking again for another update and that if I didn’t receive my order within 2 weeks I would ask for a refund. No reply whatsoever, I’ve noticed his socials have not been used to provide people with updates and so I have now gone through my bank to claim a refund.

Unfortunately I won’t be using the company again.

Placed order which hasn't arrived 3 months later. No reply to multiple emails. Reporting to trading standards as have seen multiple similar reviews.

I placed an order on 22nd October but didn’t receive my items. I tried making contact by email and social media with no response so I opened a dispute through PayPal. I received a message on PayPal to say my order would be sorted that day but 5 days later I still hadn’t received a dispatch email so I requested a refund. Refund was agreed on 08.12.23 so I thought the saga was finally over but the refund didn’t go through. I’ve since sent another email to chase up my refund but I’ve had no response again. Sadly it seems many of us are in the same boat. I’m a returning customer but I won’t make the mistake of ordering from here again.

1 star too many.
Appalling customer service. Ordered my products at the start of November and paid for first class delivery. Nothing arrived. Contacted them after a couple of weeks and was told my order will be priority. Nothing arrived again. Requested a refund, ignored. Eventually got a response stating a refund will be sent once his computer is up and running. Surprise surprise, that didn't happen. This business is an absolute joke. Excuse after excuse on social media. People have paid for goods which will never arrive. Avoid at all costs. Other companies like Bigfoot Beard Co are brilliant. Quick service and excellent products. Use them instead.

My story is the same as all the others on here, ordered in October and i am still waiting for my delivery. Constantly messaging with new offers but no response to questions about outstanding order. He claims to have had problems but has had plenty of chances to resolve. Avoid at all costs.

Absolute shambles of a company
Ordered on 28th October waited patiently, promotion after promotion was emailed and posted on social media, wanted to reach out as it's a small company and the world is tuff and bad reviews already coming thick and fast, was promised to get sorted waited another week, left comments on social media, looked at sob stories on social media, my further emails ignored and any interaction on social media ignored. Raised a dispute with PayPal luckily I paid goods and services so I'm covered. In the meantime more promotions offered and all of a sudden owner is homeless, then the website is down and conveniently the emails which are Hotmail addresses can't be accessed and have nothing to do with the website domain. I'm a very patient guy and I was generally sympathetic with his situation, however I'm not a mug and your stories don't add up. All I wanted was honesty, my order was marked as despatched to pacify me, however on the next email it was clear it hasn't. Honestly absolutely shameful service and i had been a customer for 2 Years

Also Darren waited until the last day of my PayPal dispute provided them with a tracking number and claims my order has been received and I signed for them

I still don't have the product and PayPal have sided with this scumbag so I'm left with no products and no refund.

Trading standards now contacted, and I will do everything in my power to ensure this guy gets no business

I'm someone who struggles leaving bad reviews as I always want to give businesses a chance.
I've used Arthur J Hawke for many years. I placed a order at the start of September to have fresh beard oil to go on holiday. It's now November 29th and I've just received my order. I understand there was a backlog but it's frustrating during that time to see constant discount and offers via email for on new orders when there's a backlog of over 300 current orders And you are receiving constant emails that they're struggling to keep up with demand. My one-star rating is because the jar received of beard butter appears to have the slang word for sex written on the top of it as "Seggs" in Sharpie if I was going to give this as a gift it would now be absolutely completely inappropriate.

Orders always late, months late. Missing items. Doesn’t reply to emails. Replies to negative comments on his social media saying he will give refunds efc and then doesn’t. Absolutely horrific customer service, the product itself has seriously declined too. I’m a barber and even my clients have commented on the scents efc not being as they were. He can’t run a business, at all. Constantly sending out emails with promotions with promises of quick turn around whilst many of us haven’t had our orders from months ago! He also posts photos making his balm alongside his separate beard care business, all the pots for both brands next to one large container so they’re essentially the exact same product. Also loved the post with the domino’s pizza literally next to the balms being made, hygienic! Honestly, if I could give 0 stars I would.