Artis Opus Reviews 783

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the brushes, noting their exceptional performance and durability for miniature painting. Many consumers also highlight the efficient and fast delivery service, often receiving their orders well-packaged and in good time. However, some people were dissatisfied with aspects of the ordering process and pricing. Issues included unexpected customs fees for international shipments, unclear information regarding product components, and some feeling that certain items were overpriced. There were also occasional reports of delayed or untrackable international deliveries, and a few instances of brushes arriving with minor quality issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting the excellence of the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipment and... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery, well-packaged... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the products expensive, with some stating that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a No 2 S series brush. Fast shipping and packaged well. Quality of the brush is phenomenal, thoroughly enjoying using it (already basically replaced all of them). Great for any kind of brush... See more

Company replied

Rated 5 out of 5 stars

I've been lucky enough to order both in the UK and Canada and had my items arrived well packaged and in great time. I was amazed how speedily they arrived in Canada (Canada post suck) . Being awar... See more

Company replied

Rated 5 out of 5 stars

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc My partne... See more

Company replied

Rated 5 out of 5 stars

I received a great service from Artis Opus. The delivery time was very quick but the packaging was way over the top. My singular drybrush was wrapped in bubble wrap, which I can understand, and then p... See more

Company replied


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Excellent service

October 27, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review and feedback.

If you have any further feedback on how we can reach truly 5* service, please let us know!

Kind regards,
Joe.

Rated 5 out of 5 stars
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great product

Great product - "must go to" for model brushes

October 27, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

I’m convinced

Super helpful videos coming out guys.

October 17, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review, we're super pleased to hear you're enjoying the videos.

Kind regards,
Joe.

Rated 4 out of 5 stars

Great

Great, product, but it was not made clear prior purchase it will take 2 weeks to be delivered to US.

October 24, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

We do typically aim to deliver our international orders with 5-7 working days from the date of dispatch, this however can sometimes be slightly delayed.

In this case as a custom engraving was ordered, your order has been produced before being dispatched, hence the two week wait.

Apologies for any inconvenience caused.

Kind regards,
Joe.

Rated 1 out of 5 stars

Missing Order

I ordered products almost 1 month ago to UAE- because international shipment was an available option. Still, I did not receive my order. It is not possible to track the shipment with the tracking number provided to me since the number does not work. I spent lots of time to understand, and UK delivery company says I need to track through Emirates Post system since the delivery location is UAE. However, I was not provided any tracking number for this. I wrote to Artis Opus team, no one got back to me with any update. I am still waiting for my delivery.

October 23, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

I have looked into this matter for you now and can see that your order was dispatched on 23/10/2025 and was sent via Untracked Royal Air Mail, a delivery service selected by yourself. As such no tracking information was available.

Furthermore I can see that you contacted ourselves on 15/11/2025 at 07:38, to which we replied refunding your full order for yourself at 08:45, I apologise if you did not receive this reply.

If you have any further concerns please don't hesitate to contact us via email at support@artis-opus.com

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus is truly the best company…

Artis Opus is truly the best company out there when it comes to everyone competing with them!

The best customer service, products, and people I have had the privilege working with!

You wont be sorry choosing their products and company to support your hobby needs!

October 14, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you're so happy with your shopping experience with us.

We really appreciate you taking the time to leave us a review too.

Kind regards,
Joe.

Rated 5 out of 5 stars

Amazing brushes

Amazing brushes! Highly recommend!!!

October 20, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great fast delivery

Great fast delivery, very reliable company, great service, well recommended 👍 👌

October 13, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great service

Great service, great product and fast delivery five star.

October 13, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

We really appreciate you taking the time to leave us your review. Thank you.

Kind regards,
Joe.

Rated 5 out of 5 stars

it was great

October 13, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

great customer service and products

Got the displays for my minis, they are fantastic, small issue with a cable missing and the light remote but it was solved right away when I emailed and out to me the next day. Liked them so much I got 2 sets.

July 23, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for your review, we're beyond pleased you received your cabinets and are liking them.

If you need any further assistance please don't hesitate to ask.

Kind regards,
Joe.

Rated 5 out of 5 stars

I ordered series M

I ordered series M, aside from a custom mishap in Italy everything went fine and the brushes are clearly extremely high quality, to the point that I feel like the brush is a bit too high quality for my level of skil 🤣

September 29, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review. It's great to hear that you're enjoying your brushes!

Kind regards,
Joe.

Rated 5 out of 5 stars

Fantastic brushes

Fantastic brushes, great service, can't complain

September 24, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

It's a conundrum I've invested in these…

It's a conundrum I've invested in these brushes but the fear of ruining them in a way is hampering my usage,don't get me wrong when I do there fantastic, as a newish model painter as I gain confidence they will become my go to brushes for everything,
In no way a negative review of the product just my ability to get the best out of them at the moment.

September 25, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for your review.

Absolutely don't be afraid of using these brushes, while we are fantastic for anything you might throw at them, they are also built with durability in mind.

Kind regards,
Joe.

Rated 5 out of 5 stars

Fast delivery, great products.

Fast delivery! I got a set of brushes for my boyfriend for his birthday and he hasn't stopped raving about them since he got them! He says they hold paint better than other brushes and are great for creating small lines. I would definitely recommend them.

September 24, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

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