Artis Opus Reviews 783

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the brushes, noting their exceptional performance and durability for miniature painting. Many consumers also highlight the efficient and fast delivery service, often receiving their orders well-packaged and in good time. However, some people were dissatisfied with aspects of the ordering process and pricing. Issues included unexpected customs fees for international shipments, unclear information regarding product components, and some feeling that certain items were overpriced. There were also occasional reports of delayed or untrackable international deliveries, and a few instances of brushes arriving with minor quality issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting the excellence of the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipment and... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery, well-packaged... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the products expensive, with some stating that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a No 2 S series brush. Fast shipping and packaged well. Quality of the brush is phenomenal, thoroughly enjoying using it (already basically replaced all of them). Great for any kind of brush... See more

Company replied

Rated 5 out of 5 stars

I've been lucky enough to order both in the UK and Canada and had my items arrived well packaged and in great time. I was amazed how speedily they arrived in Canada (Canada post suck) . Being awar... See more

Company replied

Rated 5 out of 5 stars

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc My partne... See more

Company replied

Rated 5 out of 5 stars

I received a great service from Artis Opus. The delivery time was very quick but the packaging was way over the top. My singular drybrush was wrapped in bubble wrap, which I can understand, and then p... See more

Company replied


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

180€ euro for a birthday present that's to late... and may still come...

Most places give free tracked delivery if you order is more than 30€ or some if its above 90€ but spending 120 and still needing to pay for delivery is awful. And be careful! If you don't look you'll spend 5€ instead of 10€! And you want to spend that 10€ because thats the tracked option. If you're a plebian who only spends 5€ on delivery you'll be left praying that it will arrive within 4 weeks or you'll have to deal with customer support. So order at least 1 month in advance and spend that extra money for the tracked service!

Response to the comment:

Both here as in private email you tell me the following but in more words:

Sucks to suck, wait a little longer before we actually adress everything you tell us.

Even in the email you don't even adress every question I ask. If you even awnser!

November 17, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

It is up to each customer which delivery method they choose.

As standard we use Royal Air Mail, which is a service that aims to deliver in 5-7 working days but at times can take up to 4 weeks.

We are always happy to help look into delayed orders further and are available via email at support@artis-opus.com.

Kind regards,
Joe.

Rated 2 out of 5 stars

Good stuff but don't buy products in the UK

The product, a painting pallet, was oke, no problem.

Unfortunately, they charged me in euros, but they didn't tell me I'd ordered from England. As a result, I had to pay an additional €13.50 in taxes, so I paid almost double for the product.
The product is also available in Dutch stores, so please provide me with the correct information.

In any case, never order a product from England, because you may have to pay a lot of tax, but you will not be warned about this.

But again, there products are really good but don't buy them in the UK but inside the EU

And they didn't answer my email. Send me a coupon for one of your great brushes please !

November 14, 2025
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Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

It is mentioned that orders could be subject to additional fees and taxes in the Shipping and Returns section on every product on our site.

While we are unable to offer any assistance with these customs fees, we are always happy to offer a refund on the duplicated UK VAT on orders placed outside of the UK.

If you would like to reach out to us regarding this, our email is support@artis-opus.com.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great quality pain brushes for my…

Great quality paint brushes for my husbands hobby of miniature figure painting. He won't use any others if he can help it. He always puts them on his Christmas or birthday lists as well as other items he might need from Opus

December 16, 2024
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Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review.

It's great to hear that you and your husband are fans of our brushes.

Kind regards,
Joe.

Rated 5 out of 5 stars

Nice brushes

Nice brushes

November 12, 2025
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Reply from Artis Opus

Hey there,

It's great to hear that you're pleased with your brushes.

Kind regards,
Joe.

Rated 5 out of 5 stars

Favorite Mini Display Cases

Just added my 11th case. I used to keep my minis in big acrylic display cases, which were fine, but these cases are amazing. The lighting was super easy to hook up and the wall mounting hardware is very secure. Best of all they look great and the lights really enhance my minis.

November 11, 2025
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Reply from Artis Opus

Hi there,

Thank you so much for your custom and for taking the time to leave us your review.

We're super pleased to hear that you're enjoying your cabinets.

Kind regards,
Joe.

Rated 5 out of 5 stars

Just great

Great brushes, customer service and expo presence.

November 10, 2025
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Reply from Artis Opus

Hey there,

Thank you so much for your review, we're very happy to hear that you're enjoying your brushes.

Kind regards,
Joe.

Rated 5 out of 5 stars

The quality is greate

The quality is greate, both the packges and the brushes, I already spend quite some time using it and the performance is amazing.

October 31, 2025
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Reply from Artis Opus

Hey there,

Thank you so much for your review, It's fantastic to hear that you're so happy with the products received.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great brushes!

October 29, 2025
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Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review. We really appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Nice product

Works as described, I will purchase again.

November 3, 2025
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Reply from Artis Opus

Hey there,

Thank you so much for saying so! We really appreciate your review and look forward to your future custom.

Kind regards,
Joe.

Rated 5 out of 5 stars

excelent transaction for an excelent…

excelent transaction for an excelent product

November 3, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

We're so happy to hear you're pleased with both the products and transaction. Thank you for taking the time to leave us a review.

Kind regards,
Joe.

Rated 4 out of 5 stars

Artis Opus has some of the best brushes…

Artis Opus has some of the best brushes in the industry! I love their brushes!
The only reason for not giving 5 stars is that Artis Opus is not able to add VAT to non-UK shipments, which will add significantly extra costs (import VAT and a fine) and longer shipment times

October 22, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

I hope you're well.

Unfortunately we are unable to use DDP service to dispatch our products which can result in some import/customs fees.

We are however, always happy to offer a refund on the duplicated UK VAT. You are welcome to contact us regarding this via email at support@artis-opus.com.

Kind regards,
Joe.

Rated 5 out of 5 stars

The brushes are amazing and the…

The brushes are amazing and the shipping was fast and the packaging was well done and safe! tha k you

October 23, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you are happy with your brushes. Thank you for taking the time to leave us your review.

Kind regards,
Joe.

Rated 1 out of 5 stars

I ordered a gift for my boyfriend (with…

I ordered a gift for my boyfriend (with a custom engraving), and I needed it by a specific date.

The store shipped my order via Royal Mail, and I haven't heard anything about it since! Customer support says I have to wait a month before they can resolve my issue! But I don't have that time; I'd like to receive my order. I don't know how my issue will be resolved; it's been three weeks since I placed my order.

October 29, 2025
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Reply from Artis Opus

Hi there Anzhelika,

I am sorry to hear you were not satisfied by our customer service. We always aim to give you all of the information available to us and do our best to get your order to you quickly.

The shipping which was selected on your order was untracked. I can assure you we have looked into this, but we are unable to access any further information than yourself regarding your shipment since it is untracked.
Since some international orders can take longer to arrive than the estimated 5-7 days, due to customs checks and other delays, we must give up to 4 weeks before considering an item as lost in transit.
If you have not received your item by the date previously specified, we will be happy to issue a refund or replacement immediately.

Best wishes,
Connie

Rated 5 out of 5 stars

Very quick service and the brushes are…

Very quick service and the brushes are excellent quality.

October 29, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to write us a review, we truly appreciate it.

Best wishes,
Connie

Rated 5 out of 5 stars

Wonderful limited edition box set of…

Wonderful limited edition box set of brushes and some very cool stickers. My brush of choice, I have three sets now!

October 29, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Excellent Experience

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc
My partner was so happy with his present, particularly the engraving which I also thought was a lovely touch.
Dispatch and delivery was quick and secure and the whole experience with Artis Opus was exceptional. My partner loves the brush set and bragging about it to his friends. Thank you!

October 29, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great Quality Control

They make great Brushes with better quality control then what Winsor and Newton is putting out these days. They hold their tips very well. Big fan of their Series S Size 4 & 3.

October 28, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 3 out of 5 stars

Good quality, bad shipping

The brushes are really good and i enjoy painting with them. Sadly i got a brush where the some hairs had been bend backwards becouse of the protection cap.
It‘s really sad, becouse i was excited to get them and saved some money up, and then i see that the brush is damaged a bit.

October 21, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

I hope you're well.

I apologise that you received a damaged product.

If you would like to reach out to us regarding this at support@artis-opus.com, we can look into getting a replacement sorted for you.

Kind regards,
Joe.

Rated 3 out of 5 stars

A good product with a hefty price tag

After a long search for a display cabinet, I bought the biggest size of the Artis Opus one.
Although I appreciate the handmade craftsmanship, the product is priced well above its value (IMO).
The silicon holding the cable inside the cabinet being visible, the cheap power supply, the front plexiglas don't scream premium to me.
If it was half of the price, that would all be 'excused', but including out-of-EU tariffs and shipping, I think almost 300€ is a tough sell.

October 17, 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

I hope you're well.

I apologise that you are not happy with the product received.

If you would like to reach out to us regarding this, we can look into this further for you.

Our email address is support@artis-opus.com.

Kind regards,
Joe.

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