Artisan Lab Reviews 109

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I ordered a pair of sneakers last year. I did receive the shoes eventually, but had to wait for about 5 months and send dozens of (unanswered) emails. Ultimately, threatening with legal action... See more

Rated 5 out of 5 stars

Great experience with Artisan Lab! Trainers fit slightly large over common projects, would suggest to people trying a size down first. A very sleek and well-designed shoe with high-quality materials u... See more

Rated 1 out of 5 stars

I purchased the Classic Sneakers in black. After only 1 month and 4 wears, the right sole has developed a distinctive clicking sound with each step on a hard surfaces, almost like the sole has som... See more

Rated 1 out of 5 stars

Absolute Nightmare - Stole My Money and Ignored Me! I had the worst experience imaginable with Artisan Lab, and I feel completely ripped off. I placed an order for two pairs of sneakers over three... See more

Company details

  1. Fashion Designer
  2. Clothing Store
  3. Shoe Store

Written by the company

Beautiful Essentials – Designed thoughtfully, Crafted responsibly and made Accessible.


Contact info

2.1

Poor

TrustScore 2 out of 5

109 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Speedy customer service and top quality trainers

Great experience with Artisan Lab! Trainers fit slightly large over common projects, would suggest to people trying a size down first. A very sleek and well-designed shoe with high-quality materials used. Without a doubt will be purchasing another pair very soon. Job well-done guys!

April 9, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend for its trainers and service.

I highly recommend Artisan Lab for its trainers AND service.

By way of explanation, I’ve been looking for a pair of classic slim design white style trainers made with quality Italian leather for some time now, but often found such style of trainers being sold for extortionate prices. It was actually through an Instagram Ad that I came across Artisan lab. At £120 for a pair with the promise of hassle-free 14 day return and exchange, I thought I’d give it a go. I can assure you that its most definitely worth your time to give AL’s trainers and service a go.

Style and quality is subjective, but for me the AL trainers were perfect and exactly what i was after. Slim and smart in design, strong yet comfortable in its material and fit, I was truly impressed.

Then the service was truly beyond reproach. The first pair that came through my door didn’t feel like the perfect fit and I queried whether i should have gone a size smaller (in fact, AL does recommend that you order a size below your norm on their website but I chose to ignore it!). So I emailed AL and almost immediately Ricardo (who I understand is the founder and CEO) responded personally and gave me an impassioned response to my queries as well as showing genuine concern whether that pair was right for me. Once I confirmed I’d like an exchange Ricardo emailed me a pre-paid label and within a week I had the perfect pair through - exchange was truly hassle-free.

I then ordered a black pair, but when it arrived I just didn’t think the style of black trainers suited me (again, this is very subjective and so I can’t blame the trainer itself), so I emailed for a refund; I immediately got a very understanding email from Ricardo, and following an exchange of emails I concluded that I’d like to regret a refund. So Ricardo sent me a pre-paid label and within a few days an email confirming the refund was received followed by payment - refund was truly hassle-free.

I would highly recommend supporting this start-up trainer brand. Again, style is subjective, but with the immense quality in service, there’s simply nothing to lose in giving AL a go, and thats why I’d Highly recomend AL!

February 5, 2019
Unprompted review
Rated 5 out of 5 stars

Just Wow

What a quality sneaker! I got the white ones and I haven’t taken them off since I bought them. I also got stopped twice on the street by 2 random guys asking what brand my sneakers were....

January 30, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend to buy a pair or few

I would recommend to buy a pair or few to everyone. One of the deals lately.

Amazing shoes, suit both perfectly with jeans and suits. Very stylish

Great italian design, with high quality leather and materials. The same pair in other shops will cost you 3 times more.

Other than that customer service is top noch, that is what I really appreciate in great brand. Very durable shoes.

Received loads of compliments from random people on the street.

Bargain! Buy it for sure

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

Quality of shoes is phenomenal

Purchased two pairs (one male, one female) sight unseen and my expectations were blown away. The quality of the shoes is phenomenal, and the customer service and attention and care that Riccardo provides is unparalleled. Would really recommend going with Artisan-Labs than other similar Italian sewn sole sneakers that are available.

November 26, 2018
Unprompted review
Rated 5 out of 5 stars

Riccardo is a very good d human being

Riccardo is a very good d human being, hard working and with an eye for fashion which is reflected in the shoes that he has personally designed,, I love the pair I bought from him. Looking forward to other stuff that he brings out in due course!

September 28, 2018
Unprompted review
Rated 5 out of 5 stars

Wonderful!

What to say?
It's masterpiece. Design-wise a statement. Quality is just outstanding and the comfort is 10 out of 10. I really wish you all the best guys!

September 22, 2018
Unprompted review
Rated 5 out of 5 stars

Artisan Lab- I consider as one of the…

Artisan Lab- I consider as one of the most exciting companies around the quality of their sneaker is on per with the most luxury sneaker without the price tag.

Comfortable to walk in and wear for daily use.

September 18, 2018
Unprompted review
Rated 5 out of 5 stars

They smell like quality!

Still can’t forget the moment I opened the box. That smell of quality leather is just superb and when you wear them you can tell they are just fabulous. Well done guys!!

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

Great looking shoes

Received my shoes last week just before my holiday in Italy: very classy and comfortable, perfect for every occasion. I recommended them to many of my friends.

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

I was present at the pre-launch event…

I was present at the pre-launch event and fell in love with the brand immediately!!
Clean lines , high contemp fashion ....

Having tried the trainers on, they are super comfortable, the leather is clearly of superior quality, the fit is nice and neat and so look sleek and slimline.
For me the wining factor is definitely the price vs quality aspect. As someone who worked in the fashion industry for 6 years , i was bombed at the affordable price for these luxury quality trainers.

September 5, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing leather shoes!

I went to the pre-launch event of the brand to discover the inspiration and motivations behind it and did not regret it. It was great meeting the founder of the brand and understand his inspirations.
Regarding the shoes, I've had my pair for over 2 months and I can say this is very high quality, the leather and comfort are amazing, the narrow shape of the shoes makes them easy to wear on any occasion (smart-chic).
Highly recommend the shoes, the leather quality is exceptional, did not have any blister even the first wears, just AMAZING.
Very happy with my purchase.

September 5, 2018
Unprompted review
Rated 5 out of 5 stars

Quality

Quality, quality, quality!!!

Bought my sneakers at one of their pre-launch events where they presented a trial production for early adopters...wow, this is real quality stuff!! Great job Artisan Lab!!

September 3, 2018
Unprompted review
Rated 5 out of 5 stars

Great Shoes

Great Shoes!
pure expression of craftmanship, good materials and best price.
the MUST HAVE shoes!

September 3, 2018
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied customer!

The design is simply beautiful. I was looking for sneakers with this timeless appeal and I ‘m really impressed about the quality..the leather is amazing and got plenty of compliments!

September 2, 2018
Unprompted review
Rated 5 out of 5 stars

Great quality and great concept here.

Great quality and great concept here.
I met these guys at one of their pre-launch events and being obsessed by sneakers I bought a pair. The fit is amazing and the quality unbelievable for the price! Will buy my second pair soon.

September 2, 2018
Unprompted review

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