Eco Haus Solutions Reviews 74

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their efficiency, politeness, and professionalism, often highlighting their tidiness and attention to detail. The service provided is frequently described as excellent, with many people appreciating the high standard of work and the smooth, well-organized process from start to finish. However, some customers also noted issues with the product, specifically receiving incorrect window pane sizes or glass types. Additionally, a few reviewers were dissatisfied with the sales team, citing pushy tactics, poor communication between the office and fitters, and a lack of transparency regarding the scope of work.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the politeness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Quality

Reviewers highlight positive aspects of quality. Customers are very satisfied with the results, noting that... See more

Product

Consumers have mixed opinions regarding the product. Many reviewers praise the quality of the windows, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Installation technicians were very good, well organised and efficient. Did the job to a high standard with the minimum of disruption, cleaned up well on completion and left house as they found it, ver... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Crafted for Clarity. Built for Efficiency. Styled for Life. At www.EcoHaus.Solutions we design and install double glazing that combines timeless beauty with intelligent engineering. Eco Haus Solutions Ltd (t/a Eco Haus), company no. 16527712, registered office: 86-90 Paul Street, London EC2A 4NE. Freephone number: 0800 066 5210.


Contact info

4.2

Great

TrustScore 4 out of 5

74 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Windows very efficient from week 1…

Windows very efficient from week 1 ,front door just finishes the look off.

March 3, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you for your feedback, it's great to know you had a good experience and if we can help again in future do get in touch.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

If I could give this ‘company’ a zero I…

If I could give this ‘company’ a zero I would. But you can’t do here goes, oh and this will more than likely be deleted because that’s what you do with posts that show this company for what they are. My Vulnerable 91 year old Mum had a visit off and ‘salesperson’ who then talked her into signing up for new glass in UPVC windows that were 40 years old. Next problem he had her sign two cheques, he filled one in and said he’d torn the second one up, no evidence of this in any of her bins!!! And then when we manage to get both cheques cancelled they then keep phoning her. To top it all off we then had a phone call off them asking for my Dad, who has been deceased for over two years!! I really wish something could be done about companies like this. They seem to prey on the Elderly and Vulnerable!!

March 4, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Jackie, we're sorry this just doesn't right at all so we'll need to identify and confirm if this in fact links to anything on our system - please reply to the email sent to you via Trustpilot requesting you provide the relevant information including Order Number and Name to help us to investigate.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

AVOID

If I could rate this heavy selling tactic company ZERO stars I would, their tactic of trying repeatedly trying to sell my 90 year old vulnerable Mother who suffers with Dementia products that are over priced and not required is appalling. steer clear

April 27, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Phill Bowler, this doesn't sound correct and we will need to identify and confirm whether this links to anything on our system so we've emailed you through Trustpilot asking for more information. Please reply to that email with information including Order Number and Name to help us to investigate.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

1 star cos can't give none

1 star cos can't give none, Very heavy sales tactics to a vulnerable 90 year old with dementia & limited eyesight, sales rep even signed to say she didn't require an advocate & wrote cheque for deposit for her too as she can't!! Emailed company and got no response at all to my complaint, thankfully bank cancelled the cheque. Still keep constantly phoning her despite us asking them not to!!!

March 9, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear T W, this doesn't sound correct but we aren't able to identify or link this to anything so we've emailed you through Trustpilot asking for more information. If you could please check you have the right company and reply to the email with the relevant information such as Order Number and Name, that will enable us to investigate.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 3 out of 5 stars

The window units that were replaced…

The window units that were replaced were great and the fitters were fast and cleared up after them.
The sales person who called initially sold me a package, clean the upvc frames and refurbish windows. The representative who made the appointment with me said that the fitters would be here 2 hours or thereabouts but they were here for 40 minutes. I am happy with what they did but did not get the clean etc as I expected.

April 4, 2026
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Reply from Eco Haus Solutions

Dear Mrs Thompson, thank you for your feedback and we're glad you're happy with what our fitters Steve and install team did, however we are looking into what you've mentioned about the frame clean and in the meantime for any concerns please do give us a call.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

I’m very upset with this company I have…

I’m very upset with this company I have tried several times to ask for my deposit back and they seem not to want to refund me. I have rights for a cooling off from their pushy sales team. The real character of a genuine company comes to bear if you have a change of mind they would be gracious and do the right thing. I’m being lead a merry dance for my refund. Avoid at all costs.
Thank you!

April 24, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Brian Hurst, we are sorry to read this but are unable to link your name to an order on our system, also as you have not given any other information we have emailed you through Trustpilot asking for more details so we can look into it. Please reply to the email.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The workmen where very good and very…

The workmen where very good and very efficient. They were very tidy and both worked well together.

April 15, 2026
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Reply from Eco Haus Solutions

Thank you George, Adam and the install team will really appreciate your feedback and we're very happy you had a good experience.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Highly recommended

Workmen punctual and friendly.
Cleaned up BEAUTIFULLY when they'd finished, not a speck of dust anywhere!

April 13, 2026
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Reply from Eco Haus Solutions

Dear Mr & Mrs Coleman, we are delighted to know how things went with your order and read your high praise of our fitters, we aim to please and we're glad you are.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

First class window fitting.

First thing, arrival time, accurate to within 5 minutes.
Setting up workspace, done with no fuss, large clean
sheet covering floor and adjacent furniture.
Removing one of original frames proved to be a problem due to internal mechanical failure, but taken out another way, all removals carried out quickly and cleanly. New windows fitted and tested, found ok. Job well Done.

April 17, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Vic, we appreciate your feedback, happy to learn that any issues were taken care of quickly and you've rated it a 5-star job well done.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Excellent service.

The workmen that did the work were very polite and professional. I have been told by family members that the job is very well done with a good finish. Will certainly use them again

April 13, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thanks for your comments, we are happy to read you've had a great experience and found our staff pleasant and professional, hope to see you again.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 4 out of 5 stars

Good work

Good work , arrived in good
Time and very efficient.

April 6, 2026
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thanks for your feedback, we're happy to know our fitters Anthony and the team did a good job for you and if we can help again just give us a call.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The workmen who installed my windows…

The workmen who installed my windows were punctual, polite and professional. They were also very clean and left everything perfect. I was very pleased with the result

April 16, 2026
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Reply from Eco Haus Solutions

Dear Ann, thank you for sharing how you felt about our company's staff and service, we're very happy you found our fitters Joe and Dan and the team to be respectful and professional, and they always leave everything nice and tidy. We hope you're enjoying your new A-grade glass units and wish you all the best.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The lads were very quick doing the job…

The lads were very quick doing the job no mess spot on recommend them

April 9, 2026
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Dear Roy, thank you for your feedback, we appreciate your opinion on our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 2 out of 5 stars

It's to late now but made a big mistake…

It's to late now but made a big mistake with windows, got rushed into it and found out I could of got cheaper with frames , Still getting drafts and got finance with these so going to take me 6yrs to pay off 🤨i should of waited for my daughter to come home before signing up but he rushed me so not happy plus measured wrong in the first place had to come bk , now in debt for 6yrs I'm fuming with myself, so not happy your guy is to pushy and I have my first Grandchild on the way daughter and partner live with me so I wanted the house warm think your very expensive just for glass

March 10, 2026
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Reply from Eco Haus Solutions

Dear Karen, we always appreciate feedback and we're sorry you felt this afterwards following your installation of A-grade glass units in March - we'll look into it as something's maybe amiss in this description but in the meantime please do give us a call if there's anything we can help with.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Friendly and efficient

Arrived as arranged, friendly salesman, surveyor and fitter. Efficient and tidy, would recommend.

March 30, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Miss O, feedback is very much appreciated.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Quick, professional, and hassle-free window glass replacement.

The team was efficient and careful, leaving no mess behind. They checked the frames and confirmed they were in good condition, so we only replaced the glass units. Now the windows look like new, and we are very satisfied. Highly recommend for anyone needing fast, reliable service

April 2, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Liudmyla, we appreciate the feedback.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The fitters were friendly and very…

The fitters were friendly and very efficient

April 8, 2026
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Reply from Eco Haus Solutions

Dear Terry, thanks for sharing, our fitters Ken and the install team will all be very happy you've had such a good experience and you've rated them and their work so highly. If we can be of service again in future do get in touch.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Brilliant jobs done by very professional workers.

The workmen who did both jobs on our windows were brilliant. They were very polite and made sure we were happy with the work carried out, also they cleaned up afterwards and explained all the work carried out. I would definitely recommend them and would use them again if I required any further work doing.

March 21, 2026
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Alfred, Peter and the install team will be happy with your feedback and we are very thankful for your recommendation.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Ecohaus roof treatment

Everything went smoothly and according to plan and my roof is looking great at the front where it needed doing. The workmen arrived when they said they would and did a very good job, being very efficient and professional. The scaffolding was also put up in good time and then removed as soon as the job was finished, allowing for the bank holiday weekend.

April 2, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Hazel for writing again, feedback is always helpful.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Class A glass fitting

All personal I encountered were pleasant and professional. The whole job was done most efficiently

April 1, 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Guy, we appreciate you took the time to review the install of your A-grade glass units and how you found our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions

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